the path to creating a world-class organization_johnsmith

7/26/2019 The Path to Creating a World-Class Organization_JohnSmith

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The Path to Creating a

World-Class Organization

John C. Smith

Chief Executive OcerT! S"stems


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#ased on the #oo$

%Change the Culture - Change the &ame'("

)oger Connors and Tom Smith


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World-Class Organizations

are *riven (" Culture


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+t is the ,a" eole thin$ and act.Ever" organization has a culture,hich either ,or$s for them of against

them.

Organizational Culture


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Either /ou anage /ourCulture or +t Will anage

/ou


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What T"e of Organization

Culture *o /ou Want01eaders must create the

culture.


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Culture Produces )esults

+f "ou need a change in results "ouneed a change in culture.

+f "our current culture 2C34 is not a(ad culture and roduces )esults

2)3

4 and "our goal is to roduce ne,results 2)54 then "ou need to createa ne, culture 2C54.


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6e, Culture Produces 6e,

)esults

C1 C2

R2R1


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What T"e of CultureShould /ou Strive to 7ave0

One ,here eole em(raceaccounta(ilit".


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!ccounta(ilit" vs. 6on-

!ccounta(ilit"! ersonal commitment to achieving the organization8s results

See it Own It Solve It Do It

Peole ,ho are ha(ituall" accet that the" are art of the solution

! focus on ,hat cannot (e done rather than ,hat can(e done

Blame GameVictim CyclePeole ,ho are ha(ituall" do not get results

6on-!ccounta(ilit"

!ccounta(ilit"

999999999999999999999999999999999999999999999999999999999


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Shift to an !ccounta(le

Culture!ctions 2!54!ctions 2!34 Peole externalize

the need for change. Peole ,ait to (e told ,hat to do.

Peole rovide excuses for not moving for,ard.

Peole do not get engaged or sho, fullo,nershi.

Peole focus on identif"ing ro(lems.

Peole internalize thechanges the" need toma$e.

Peole ta$e the initiative to :gure out ,hat to do.

Peole sto ma$ing excuses and start as$ing ,hat else can+ do.

Peole ersonall" invest in ma$ing things haen.

Peole focus on :nding solutions.

TO


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Results Pyramid

Results

Beliefs

Experiences

1. Define R2

2. Identify A2

3. Identify B2

4. Provide E2


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Results

Actions

Experiences

Beliefs

What People Do


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Cultural Change

Culture change haens one ersonat a time and the rocess (egins

,ith getting each and ever" ersonin the organization aligned ,ithresults 2)54.

6othing creates accounta(ilit" andalignment more than a clearstatement of the results 2)54 "ou

,ant to achieve.


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3. Clearl" de:ne the desired results2)54.

5. +ntroduce the desired results 2)54

throughout the organization.;. Create accounta(ilit" to achievethe desired results 2)54.

Results


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+dentif"ing /our )esults

Shiftovement to 2)54

R2RESU!S

TOA

B

C

D


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Evaluating )esults 2)5

4


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Cultural Change


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!ccelerating a shift in the ,a" eole actre


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Start>Sto>Continue

!nal"sis


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/ou cannot (ring a(out change in

(eliefs (" siml" as$ing someone todo something. To foster adotion ofne, (eliefs 2#54 "ou must create

exeriences that ,ill convince eoleto thin$ di?erentl".


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+dentif"ing /our #elief Shift


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Changing (eliefs re


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Providing Exeriences

That +nstill 6e, #eliefs 2#5

4


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Results Pyramid

Results

Beliefs

Experiences

Results R2

are t"e End #ame

A$tions A2

Create Results

Beliefs B2

Drive A$tions

E%&erien$es E2

Create Beliefs


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@uestions0

Please comlete the evaluation.

the path to creating a world-class organization_johnsmith

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