"the pulse" - social learning use case - mzinga & convey health solutions -
DESCRIPTION
Find out how Convey Health Solutions is enabling social learning and employee collaboration with their internal community The Pulse, powered by Mzinga's OmniSocial Learning platform.TRANSCRIPT
© 2013 Convey Health Solutions
Communicate, Collaborate and Become More Productive Using Social Learning Platforms
“The Importance of Pulse”
Deanna Kim, Convey Health SolutionsDirector of Learning & Development
June 27, 2013
Webinar:
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Where Convey Health Started
2002In 2002, Convey Health Solutions
(formerly NationsHealth) was founded to improve the healthcare experience
of Americans, such as Medicare beneficiaries and uninsured or
underinsured persons.
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Today, Convey Health Solutions is one of the largest healthcare focused Business Process Outsourcing (BPO)
organizations in the country.
Our senior management team has over 100 years of experience in Medicare-centric organizations.
We specialize in high volume clients who need compliant healthcare-related solutions.
Who We Are
2013
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Our Locations
Convey Health Solutions Corporate Headquarters and Solution Center Sunrise, FL
Convey Health Solution Center Fort Pierce, FL
Convey HealthDistribution / Fulfillment Center
Weston, FL
Convey Health Solution Center
Yuma, AZ
Convey Health Solution Center
Manila Philippines
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The Challenge
With all of this growth, how do we keep…
collaborating?
engaged?
compliant?
learning?
developing?
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The Solution
Learning Management System (LMS)
• E-learning modules
• Assessments
• Training Attestations
• Training Tracking
• Training Reports
• Training Surveys
Social Learning• Blogs
• C-Suite• Human Resources• Compliance• Learning & Development• Facilities
• Discussion Boards• Wikis
• Medicare 101 • Medicare Acronyms• Corporate Information
• Polls
• Client Specific Communities
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Introducing Pulse
Client Specific Communities
Collaboration Through Discussion Boards & Wikis Communication Through
Social Networking
Computer Based Training Modules with Testing and Attestation Capture
s
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My Convey Health U To Do List
All of our instructor led training is reinforced, checked and tracked via computer based training on Pulse.
Each user has their own individual learning track
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Sample E-learning Module
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Sample E-learning Module
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All Learning Modules are Reviewable
List of Completed Courses
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Social Learning
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Members Receive Their Own Profile
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Members can earn badges
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Celebrating our Success through Discussion Boards
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Increasing Executive Engagement via Blogs
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Reach your entire organization via one post
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Increasing Collaboration through Wikis
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Clickable Banners to Drive Engagement to Blog Posts
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Weekly Polls Capture Real Time Feedback
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Empowering our Employees with a Voice
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Anonymous suggestions sent to the VP of HR
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The Result
pulse - the rate at which the heart beats; usually measured to obtain a quick evaluation of a person's health
We’re in sync with the Pulse of our entire organization.
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Return On Investment
• Improving communication and employee morale through Executive Engagement
• Increasing employee productivity by offering a blended e-learning option
• Reduced travel and classroom training costs
• Reducing the amount of paper used for desk-drop announcements
• Reducing Help Desk tickets through social learning and empowering users to find the answers on discussion boards
• Maintaining Compliance through assessments and robust reporting
• Continual Feedback = Continual Improvement
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TrainingIndustry.com Pulse Webinar Stats and Details
► 255 professionals attended the Pulse webinar from firms such as:
AbbottAccentureADPAT&TBoeingCardinal HealthCignaDeutsche Bank
Discover Financial ServicesDisneyEdward JonesEstee LauderFedExGartnerGeico
Goodwill IndustriesIBM
Johnson & JohnsonKraftKrogerLiberty MutualMerckUnitedHealthcare / OptumPitney BowesThe Hershey CompanyUS BankVerizonWells FargoZeiss
Attendee feedback:
“Engaging and prepared! Thanks for the demonstration on maximizing the value
of an LMS.”
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