Arkadin helps you achieve more at work:

The voice expert for Microsoft Skype for Business and Office 365

Arkadin is the world’s expert at bringing voice to Office 365. We understand the complexity of voice deployments and have proven we know how to deliver Microsoft voice to Office 365.

Our mission is to increase the speed of communication, simplify the user experience, and help customers achieve more at work.

Arkadin, as a global Microsoft Cloud Solution Provider, is your single source for Office 365 licensing and Skype for Business voice deployments (hosted, hybrid, dedicated) in North America, Europe, Asia, and Latin America.

We turn Skype for Business into a global phone, conferencing, and contact center solution – all under a single pane of glass.

Arkadin Total Connect and Office 365 simplify the Unified Communication experience.

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18+ Years of Working with Microsoft.

Arkadin has worked closely with Microsoft since 1997 as a trusted consultant for Cloud-hosted services.

Arkadin was the key partner in helping Microsoft deploy the first instance of hosted voice.

Arkadin has been adding voice to Microsoft Cloud services since the days of Office Communication Server (OCS), then Microsoft Lync – and now Skype for Business.

Arkadin is proud to be officially certified as a:

Services include: Designed for: Business benefits:

Arkadin Total Connect for Office 365 Unify your voice, video, conferencing, email, and contact center on to a single, intelligent, mobile-friendly communication platform built on the Microsoft technologies of Office 365 and Skype for Business.

Dedicated private cloud platform

Voice configuration and support

Cloud consulting and migration services

On-boarding and end-user training

Account management with one invoice

Conferencing and contact center

More than 500 seats and above

Domestically and globally dispersed

Existing Microsoft Office 365 investment

Looking to upgrade or replace existing

business phone system

Move email to the Cloud

Simplify the end-user experience

Get more done, faster

Consolidate apps and reduce cost

Technology-friendly workplace

Growing mobile footprint

[One partner, many services]

Phone system Turn Skype for Business into a business-class phone system with unlimited calling plans, international access, and unified messaging.

Office 365Microsoft’s Cloud-hosted business productivity tools, including the new voice enabled E5 license.

Migration and supportLive admin-level support, direct escalation to Microsoft, and end-user training, so you can say goodbye to online community based forums.

PSTN conferencingIntegrated audio, web, and video conferencing with local dial-in access from 55+ countries.

Contact center

Native Skype for Business contact center that intelligently routes instant messaging, voice, email, and web chat.

Featured use cases: Phone system as a service: Voice specialists:

Access from any device, any network

Unified user experience

Inbound/outbound calling

Simultaneous ring & Call forwarding

Team calling & Response Groups

Pay-as-you-grow

Unlimited calling plans

Number porting

Unified messaging

International calling

Add voice to EO2, E3 and E5 licenses

Licensed Operator in 15+ countries

First to deploy Microsoft in the Cloud

Microsoft E5 business launch Partner

10,000+ end-users on the platform

How does Arkadin enableSkype for Business phone system?

Arkadin connects Exchange Online to Skype for Business with a call plan and a phone number to deliver enterprise-ready phone systems in the Cloud.

How does Arkadin enableSkype for Business conferencing?

Arkadin makes it easier to collaborate with colleagues, customers, and partners in real-time with local, dial-in audio from anywhere in the world. Use local toll or toll free numbers connected directly into your Skype for Business meeting.

Featured use cases: PSTN conferencing: Native Skype meetings:

One tool for everything

Move from IM to online meetings without

thinking

Drag and drop participants

Meet faster without scheduling

Scale from a simple call to a multi-

participant conference in one click

Pay-as-you-grow

Flat-rate, unlimited PSTN conferencing

Local access from 55+ countries

Consolidate vendors and contracts

Simplify number of user apps

Voice, video, and screen sharing

Eliminate third party conferencing providers

No more per minute fees

Intuitive and Unified

One technology, One partner, One datacenter

How does Arkadin enableSkype for Business contact center?

Manage communications with your customers, employees, and business partners with Clarity Connect, the native Skype for Business contact center hosted in the Cloud by Arkadin.

Featured use cases: Contact center as a service: Working better together:

Mission-critical support (voice routing)

Internal help desk (IM routing)

Sales teams (call recording and coaching)

Escalation queues

Self-serve IVR

Routing for high value customers

Live web chat

Pay-as-you-grow

CRM integration (SFDC and Dynamics CRM)

Monthly license per user

On-premise functionality without IT

Chosen platform by Microsoft for both

travel and support teams

First to deploy Clarity Connect in the Cloud

Voice expertise enables quick deployment

Team of certified pre-sales engineers and

solution architects are in-house to support

the deployment

How does Arkadin enableMicrosoft Office 365?

Arkadin plans, deploys, and supports your organisation to ensure a successful transition to the Microsoft Cloud. As a Microsoft Cloud Solution Provider, Arkadin is also your trusted point of contact for local support, training, and invoicing.

Featured use cases: Office 365 benefits: Cloud Solution Provider:

Move to the Cloud

End-of-life Exchange server

Focus IT on your core business, not email

Consolidate vendors

Simplify administration

Business-class email and social

IM and online meetings

File storage and Office apps

Analytics and eDiscovery

Cloud voice

Single source partner for planning,

deployment, and support

Manage voice complexity

Local support (Tier 2 and Tier 3)

Communication and collaboration trainings

and adoption

Simplify your voice cutover to the Cloud by leveraging the experts.

Migrating mission-critical business apps requires expertise in planning, preparation, and project management. At Arkadin, we have completed more than 400 voice migrations and moved 14 million email inboxes into the Microsoft Cloud.

Planning: Deployment: Support:

UC & Microsoft Solution Experts

Identify requirements

Present available options

Define project plan and scope

Calculate bandwidth requirements

Assess and optimize network

Build communication plan

Dedicated project manager

Build tenant/environment

Migrate data (email, content)

Provision users and assign call plans

Configure call-flows and auto-attendants

CEBP integration (ex: CRM)

Validate and stabilise the platform

Train-the-trainer with our IT team

Local IT Admin Support in over 15 countries

365/24/7 Network Operating Center

Assist with complex moves, additions, and

changes

ITIL certified teams

Gold Communication Microsoft Certified

Partner

Compare Skype for Business Voice plans:Choose the plan that’s right for you

Conferencing for Office 365

Phone system for Office 365

Contact center for Office 365

Unlimited local, toll dial-in audio from 55+ countries

Inbound/outbound PSTN calling (domestic/international)

Unlimited inbound/outbound domestic minutes

Unified messaging with Exchange online

Auto-attendant, response groups, attendant console

Call recording and reporting

Advanced call flows Intelligentskills-based routing

Agent consoleand CRM integration

Contact centerdashboard and analytics

Based on E3 and E5 licenses

Not sure if Skype for Business Voice is right for your organisation?

Contact Arkadin, the Microsoft voice experts to see it in action, and decide if it’s right for your organisation.

[Enjoy Skype for Business voice]

Visit:ucaas.arkadinapac.com

Call:AU: 1800.079.469SG: 65.6572.4820

Email:atc.apac@arkadin.com