the world’s most important cios and senior€¢ the cio's guide to working with startups —...

5 - 9 November 2017 | Barcelona, Spaingartnerevents.com/eusymattend

The World’s Most Important Gathering of CIOs and Senior IT Executives

Visit gartnerevents.com/ussym or call 1 866 405 2511 for updates and to register! 3

Expert adviceConnect with world-renowned Gartner analysts to learn what you need to know now and what’s ahead. Be the first to hear the latest predictions and emerging trends, and leave with a solid action plan.

Guaranteed inspirationLearn from visionary leaders and unconventional thinkers who will energize you and reveal surprising connections between life, business and technology.

Peer networkingFrom welcome receptions and special evening events, to networking with others from your country or industry, meet and engage with like minded leaders and build new business relationships.

Practical solutionsAnalyze, test and compare multiple solutions and technologies in one place — and build a shortlist of the potential partners that will add the most value to your business.

It’s all hereJoin a global community of CIOs.Digital business isn’t a sideline anymore. Today’s CIOs and senior IT executives must be able to create, communicate and deliver on a digital strategy that will drive growth.

Join 6,000 of your peers at Gartner Symposium/ITxpo 2017, Europe’s most important gathering of CIOs and senior IT executives. Uncover the emerging trends and expert insights that will enrich your strategy and drive your business forward from Gartner's exclusive research.

Through a powerful mix of Gartner analysts, industry experts, IT and business leaders and cutting edge solution providers, you’ll uncover new ways to approach critical challenges, confidently make impactful decisions and increase your effectiveness as a business leader.

2 Gartner Symposium/ITxpo 2017 3Visit gartnerevents.com/eusymattend or call +44 208 879 2430 for updates and to register.

4 Gartner Symposium/ITxpo 2017

This year’s agenda delivers the latest technology, business and leadership insights addressing your key priorities.

An agenda foryour priorities

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Technology and information

TRACKS

Tactical

Transform the Technology Core

Strategic

Architect the Digital Platform

KEY THEMES• Artificial Intelligence • Security and Risk• The Future of Experience • Cloud • Internet of Things

Leadership TRACKSPersonalMastering Leadership

OrganizationalCreate a Dynamic Organization

KEY THEMES• Leadership in a Digital Age • Culture and People

Business strategy

TRACKSNowDrive Business Performance

NextPlan for the Digital Future

KEY THEMES• Platform Economy • Cost Optimization• Disruption and Innovation

Technology and information

Transform the Technology CoreUncover key initiatives and investments you can make over the next 18 to 24 months to create a future-ready digital core.

Sessions include:

• Best Practices for I&O Cost Optimization

• Blockchain: Making Sense of Emerging Technologies

• Delivering High-Impact Reference Models and Roadmaps to Guide Investments and Execution

• Simplify Bimodal Delivery With Common Off-the-Shelf Infrastructure

• The Cloud Computing Scenario: Strategy and Tactics to Live By

How are leading CIOs achieving success through digital platforms?

Architect the Digital PlatformExplore a range of use cases — from platform development to ecosystem integration to event-triggered applications — to help you deliver strong business results over the next 36 months.

Sessions include:

• AI, Chatbots and Event-Triggered Applications Enable the Digital Business Platform

• Use Design Thinking to Integrate Customer Experience Into Your Digital Platforms

• Digital Business Platforms — Integrating Your Business Ecosystems

• Putting Data and Analytics at the Heart of Your Digital Platform

• Will You Thrive, Survive or Nose Dive in the Platform Economy?

Where should you focus to reduce technical debt and bring IT up to speed?

Visit gartnerevents.com/eusymattend or call +44 208 879 2430 for updates and to register.

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Leadership Business strategy

Mastering LeadershipMaster competencies, sharpen your skills and maximize effectiveness as you dive into the key principles and practices of high-performing CIOs.

Sessions include:

• CIOs Must Master These Leadership Traits CEOs Want

• Five Strategic Transition Paths for Dealing With Digital Disruption

• Making Digital Disruption a Core Part of Your Innovation Strategy

• Mastering the Art of the Political Discussion for CIOs

• The Benefits of Distributed Decision Making and Transformational Leadership

How do you source and develop top digital talent when demand is high and the right skills are hard to find?

Create a Dynamic OrganizationDiscover how to create the culture, structure and interactions that will help your organization thrive.

Sessions include:

• A CIO Decision Framework for Centralization and Decentralization

• Deglobalization — Buying IT Services in a World of H-1B Visa Reform and Brexit

• Establish Adaptive Governance Practices for the Digital Age

• New Digital Age Leadership: Guiding People to Engage, Collaborate — and Do Their Best

• Three Organizational Competencies Critical for CIOs to Build Now

How can you accelerate your own success in a digital world?

Drive Business PerformanceLearn how IT can optimize costs while enabling new revenue sources and business models.

Sessions include:

• Leverage IoT to Deliver Cost Optimization

• Real True Stories of Smart Machines and Artificial Intelligence

• The CIO's Guide to Working With Startups — Accelerating Innovation by Leveraging Your Ecosystem

• Use Data and Analytics to Drive Measurable Business Value

• What Your CISO Should Be Telling You, But Isn't

What do you need to know to keep ahead of the digital curve?

Plan for the Digital FutureFrom artificial intelligence (AI) and the Internet of Things (IoT) to blockchain, hear from our most progressive thought leaders on what’s critical now — and what you need to do next.

Sessions include:

• Blockchain and IoT: Immature but Transformational

• Data and Analytics Strategy Explorations: Fusing DataDriven Strategy and Culture

• IoT: What a Good Strategic IoT Framework Should Look Like

• Prepare for the Next Generation of Customers, Today

• Using AI Conversational Platforms for Customer Experience; Better, Faster and Cheaper

How do you lead your organization to drive value and growth beyond operational efficiency?


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Be the first to hear exclusive research unveiled at our Signature Series sessions. These trends and predictions will shape the digital future for 2018, putting you at the forefront of disruption and innovation.

Explore future trends

Gartner’s Top Predictions: Pace Yourself for Sanity’s Sake

Daryl C. Plummer

The future is filled with disruptions as relationships between people and machines evolve along with our expectations. We explore Gartner’s top predictions, heralding the changes everyone sees coming but few understand.

The 2018 CIO Agenda

Andy Rowsell-Jones

The CIO role must evolve as digital business spreads and disruptive technologies reach critical mass; but for many CIOs, the path forward is unclear. Discover the powerful practices CIOs must adopt to position themselves for success in 2018 and beyond.

The Top 10 Strategic Technology Trends for 2018

David W. Cearley

During the next five years, companies must adjust business models and operations to accommodate emerging trends — or risk losing competitive advantage to those who do. We explore the strategic technology trends that IT cannot afford to ignore.

The CEO Perspective 2017: How CIOs Should Respond

Mark Raskino

CEO business priorities are shifting, and those shifts have a significant impact on IT agendas. Our new 2017 CEO Survey sheds light on what CEOs think about how to finance digital business strategic change, how they measure progress, which business strategy methods they are trying and which are working best.

Gartner Symposium/ITxpo 2017 Visit gartnerevents.com/eusymattend or call +44 208 879 2430 for updates and to register.

Vusi is a business speaker who empowers his audience with new knowledge, research findings and tools that they can be applied immediately in businesses and careers to achieve “step-change” results.

Vusi has worked in 17 countries on 4 continents assisting business leaders to radically shift people’s performance. Once a business has hit a plateau and people are suffering from “sameness” there needs to be a radical shift in behaviours to improve results. His researched content is unlike any other speakers and gives managers and leaders real tools for change.

Tuesday 7 November Wednesday 8 November

Mastermind keynotes

Expand your vision with powerful insights straight from the top as you learn from visionaries and the chief executives of some of the most well-known and accomplished companies in the world.

Vusi Thembekwayo

CEO, board member, consultant, researcher and entrepreneur

NEW! TechExec interviewJoin us for a 30-minute, analyst-facilitated interview with Amazon.com CTO Werner Vogels.

Werner Vogels

CTO, Amazon.com

Dr. Werner Vogels is Chief Technology Officer at Amazon.com where he is responsible for driving the company's customer-centric technology vision.

As one of the forces behind Amazon's approach to cloud computing, he is passionate about helping young businesses reach global scale, and transforming enterprises into fast-moving digital organizations.

Gartner Opening Keynote

Digital business is real, but how do you build momentum to scale and create value? How can you amplify the power of your people, your culture, and your technology platform to deliver breakthrough value? The Opening Keynote will provide practical advice and inspiration — no matter where you are on your digital journey.

Since becoming CEO in 2010, Bill’s innovation-led strategy for SAP has resulted in expansive increases in customers, total revenue, market value and profitable growth. One of the most popular leaders in business, Bill’s approval rating from employees on website Glassdoor hovers around 99% and has received numerous awards for his civic leadership

Bill also serves on the boards of directors for performance apparel maker Under Armour and engineering software maker ANSYS, Inc.

Bill McDermott

CEO of SAP

Be inspired by keynotes

Tina Nunno

VP & Gartner Fellow

Peter Sondergaard

Senior Vice President

Hung LeHong

VP & Gartner Fellow

Innovation and Inspiration

Lead with Gartner

100% independent and impartial. Our independence as a research firm is the key to our objectivity, and enables our analysts and consultants to provide unbiased advice you can trust.

Proven and reliable. Our methodologies consist of research practices, procedures and rules that distill large volumes of data into clear, precise, actionable insight.

Relevant to your role. We cut through the complexity, and deliver the knowledge you need to make the right decisions quickly and with confidence.

Gartner is the world’s leading research and advisory company, helping business leaders make the right decisions, every day. Our research is:

Most organizations invest significant time and money in developing a sound IT strategy. But a strategy is only as effective as the technical team’s ability to execute it.

Gartner provides the insights, guidance and best practices you need to deliver flawless execution and outstanding results on the initiatives that support your IT strategy.

10 Gartner Symposium/ITxpo 2017 Visit gartnerevents.com/eusymattend or call +44 208 879 2430 for updates and to register. 11

Gartner Symposium/ITxpo gives you the opportunity to learn from, and exchange ideas with, leading CIOs and IT leaders from across a range of industries and organizations. Groundbreaking projects and cutting edge initiatives focused on topics such as blockchain, Industry 4.0, culture hacking and data and analytics will be discussed by:

Javier AlvarezGroup CIOCampofrio Food Group

Nicola BelliInnovation DirectorSafilo Group

Gionat BernaCIOSafilo Group

Justin ChapmanCIONorthern Trust

Richard CorbridgeCIOHealth Service Executive

Paul DanneelsChief Transformation OfficerFedNot

Charles EwenDirector of Technology and CIOMet Office

Martyn WallaceChief Digital OfficerDigital Office - Scottish Local Government

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The power of networkingExperience the strength of networking like never before in an atmosphere ideal for sharing knowledge, resolving issues and building meaningful professional relationships:

Discuss the topics that matter most to you in peer Meetups.

Learn about the latest tech solutions at the ITxpo.

Create new relationships within your region by attending our Country Receptions.

Problem-solve with peers in Workshops, Roundtables and Clinics.

Analyst one-on-one meetingsTake the opportunity to discuss your strategy, technology decisions and next steps face-to-face with a Gartner analyst. You’ll tap years of expertise and insight and find answers to your key questions. These valuable sessions book quickly — many attendees have commented that the analyst one-on-one is “worth the price of admission.”

Gartner Symposium/ITxpo 2017 Visit gartnerevents.com/eusymattend or call +44 208 879 2430 for updates and to register.

14 Gartner Symposium/ITxpo 2017

The CIO Experience offers CIOs the opportunity to connect with peers across regions and industries, and gain new perspectives on the challenges and opportunities of digital business. As a CIO attendee, you will benefit from:

• CIO workshops, designed to provide valuable how-to insight from CIO peers and Gartner facilitators

• Access to CIO-only networking lunches with keynote presentations by visionaries and market leaders

• Early registration privileges for Gartner analyst one-on-one meetings*

Apply to participate in the CIO Experience when you register for Gartner Symposium/ITxpo 2017.**

The CIOExperience

Tuesday 7 November Monday 6 November

*Gartner analyst one-on-one meetings are 30-minute private on-site consultations with a Gartner analyst; each attendee is entitled to two meetings.

**There are no additional costs associated with the CIO Experience. Preregister on Gartner Events Navigator. To ensure an exclusive CIO-only experience, attendees must qualify and

meet the criteria to participate. CIO primary members of Gartner Executive Programs enjoy all of the benefits associated with this program. Visit gartnerevents.com/ussym and click on

The CIO Experience to view a complete list of eligibility criteria.

Wednesday 8 November

Gus Balbontin

Former Chief Technology Officer, Lonely Planet

Platon

World-Renowned, Award-Winning Photographer and Founder, The People's Portfolio

Margaret Heffernan

Entrepreneur, Chief Executive and Author

CIO Experience lunch keynotes

For up-to-the-minute keynote announcements, visit gartnerevents.com/eusymattend

The Key Ingredients Needed to Remain Relevant in an Ever Changing and Disrupted World

Gus has worked closely with some of the biggest companies in the world developing cutting edge technology and products including Google X, Nokia, Apple, Amazon and more.

He will blow you away with energy and insights into the transformation, struggles and successes of one of the most loved brands in the world.

An Intimate Look at Humanity and Leadership

Platon is currently on the board for Arts and Culture at the World Economic Forum and serves as a steward for the Economic Growth and Social Inclusion Initiative.

As a dynamic storyteller with a passion for human rights, Platon utilizes his world renowned photography to share his incredible experiences with the audience.

A Bigger Prize: A New Measure of Competition and Collaboration

Margaret's TED talks have been seen by over 6 million people and has been invited to speak at all of the world’s leading financial services businesses, the leading FTSE and S&P. She continues to advise private and public businesses, to mentor senior and chief executives and to write for the Financial Times and Huffington Post.

Visit gartnerevents.com/eusymattend or call +44 208 879 2430 for updates and to register. 15

Leverage industry insights

Banking• Expand digital ecosystems to meet

increasing customer demands• Hire and keep the right people to help

achieve your digitalization goals• Explore the role of fintechs to add value

to your digital plans

Communication Service Providers• Transform your workplace with the

talent, skills and mindsets required for participation in digital ecosystems

• Create value with new platform business models

• Unlock programmable networks to find new ways to develop product and services

Education• Create a student-centric learning

environment • Build a technology-agile organization

and faculty • Serve a generation of digital learners with

a high-quality, personalized experience

Electric & Gas Utilities• Use analytics to improve service delivery• Strengthen innovation focus with bimodal IT• Optimize IT costs to free up discretionary funds

Government• Adopt proven practices and lessons from digital top

performers• Reduce technical debt by accelerating modernization• Replace legacy systems with

cloud-based alternatives• Work with ecosystem partners and startups to

increase interoperability

Healthcare• Drive change with advanced analytics, IoT, AI and

algorithms• Work with providers, payers and public health

agencies to create new consumer-centric models that improve service delivery and care

• Review digitalization strategies to identify talent gaps

Insurance• Embrace digital business platforms and new

insurance business models• Build effective modernization strategies• Simplify the IT landscape

Get in-depth guidance on your industry and benefit from the experience of others. Digital business platforms and ecosystems are changing the competitive landscape. Explore the resulting opportunities and challenges and learn new strategies to respond to disruptions within your industry.

Manufacturing • Expand your information and analytics

ecosystem• Identify metrics to enhance product maturity life

cycle planning• Engage your customers to ensure higher

success of new product introduction

Oil & Gas• Create a digital business game plan consistent

with oil and gas culture• Understand the blending of the digital and

physical worlds to continuously evolve your digital business practice

• Innovate creatively, rapidly and effectively to increase your competitive differentiation

Retail • Deploy advanced analytics technology to

improve customer experience and engagement• Use digital technologies to ensure pricing,

promotions and offers are consistent across channels

• Use IoT to develop automated replenishment of consumables

• Enhance the customer experience with self-funding technology

Rachel Botsman

Global Authority on a New Era of Trust

Mark Jeffries

Author, Keynote Speaker and former Merrill Lynch stockbroker

Industry Sunday guest keynote speakersThe Art of Business Influence Who Can You Trust? How Technology Brought

Us Together — And Why It Could Drive Us Apart


Discover the latest technology

APPLICATIONSAppianAtlassianClariveLzlabsMendixNeotys OutSystemsPivotalprooVScribe SoftwareTestPlantVirtustreamXebiaLabs

CUSTOMER EXPERIENCECincom ISIS PapyrusMitel

DATA & ANALYTICS BI Builders BOARD International EnterpriseDBFadataIFS WorldmyInvenio OctopaiPythianSolix Technologies Workday

DIGITAL BUSINESS PLATFORMS &PROCESS MANAGEMENTAuraPortalMavimPegasystemsWorksoft

DIGITAL WORKPLACEAVI-SPL LiferayOblongPexipSlackZoom Video

ENTERPRISE ARCHITECTUREPlanview

ENTERPRISE NETWORKING &COMMUNICATIONSBT ColtFuze HUAWEI InterouteLevel 3 CommunicationsLookoutMasergyMen & Mice NokiaOrange Business Services

IT INFRASTRUCTURE,OPERATIONSMANAGEMENT & DATACENTERAppDynamicsAT&T Global Network BMC Commvault DynatraceEquinixRaincodeServiceNowSMA SolutionsSplunkTintriVeeam Software

MOBILITY & WIRELESSAwingu Biz2mobileBlackberryBlue JeansBosbecBuilt IO CitrixCortado CradlepointKonyLenovoMobileIronRelayrSiemensTangoe ToshibaVoxbone

SECURITY &RISK MANAGEMENTAvectoBitglassCybereasonDartktraceFortinetNetsparkerOktaOneTrustPalo Alto

SOURCING & ITSERVICESAkamai Technologies ApptioAutomation AnywhereDXC Technologies Eracent FreshdeskIngram MicroIPsoft KyoceraNTT DataRimini StreetSpinnaker SupportStefaniniSupport Revolution

Representing the full range of solutions to drive your digital business, the ITxpo exhibit showcase empowers you to expand your understanding of what’s possible, explore new technologies, validate ideas and discuss strategic direction. ITxpo streamlines your search by allowing you to compare more solutions in less time.

PLATINUM EXHIBITORS*

PREMIER EXHIBITORS*

*Exhibitors as of 10 July 2017, and subject to change; Premier and Marketplace

exhibitors presenting a solution provider session, also subject to change

MARKETPLACE EXHIBITORS*

ITxpo stage sessionsThese briefs offer a quick snapshot of the solution landscape and hot technology areas today. Exhibitors reveal novel new offerings. Gartner analysts present Magic Quadrants and Hype Cycles.

2017 ITxpo highlights include:

Emerging TechnologiesEverything new and cool is with the Emerging Technologies. It’s where you meet some of the most intriguing newcomers in enterprise IT, including Gartner Cool Vendors. These innovators aim to be the next talked-about solutions and the global providers of tomorrow.

Exhibitor consultation meetingsLooking to get to the heart of an exhibitor’s offering? Meet face-to-face and remove all distractions. Exhibitor consultations are an ideal way to listen and be heard. Exhibitors tailor advice to your business priorities and offer tangible next steps to achieve them.

Thought leadership presentationsTo stay ahead of the curve, CIOs need fresh thinking and innovative perspectives. These sessions are an energy boost from senior strategists, such as CIOs and CTOs from top organizations in technology and business.

ITxpo receptionsNetwork, find solutions and learn about the latest technologies by attending lively receptions that facilitate a meaningful exchange of ideas — all in an environment enhanced by good food and drink.


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What’s included in your registration?

• Conference attendance 5 - 9 November 2017

• Gartner analyst one-on-one meetings (preconference scheduling required)

• Planned functions and meals

• Tuesday night’s country receptions

• The CIO Experience (eligible CIO attendees only; application required)

The CIO Experience If you are a CIO, confirm your eligibility to participate in the CIO Experience — you will be prompted to apply during the online registration process.

Bring your team Attending as a group has clear benefits. It’s about getting inspired. Making new business partnerships. Exploring innovative processes. And celebrating the incredible breadth of knowledge on hand. As a team, align mission-critical priorities — yours and those of the enterprise — to drive business outcomes.

Visit the website for special team pricing.

Hotels You must be registered to book your Gartner Symposium/ITxpo accommodations, which can be reserved directly through the online registration system by visiting the event website.

Gartner Executive Programs membersTake advantage of the complimentary VIP attendance and benefits your Executive Programs membership provides. Contact your service delivery associate to register today to attend Gartner Symposium/ITxpo 2017.

Gartner Events On Demand

In addition, registered attendees receive access to recorded videos of analyst sessions from Gartner Symposium/ITxpo 2017 in Orlando for a full 12 months, post-event.

For details and sample trailers, visit gartnereventsondemand.com

Be there for what’s next

3 ways to register

Web: gartnerevents.com/eusymattend Email: [email protected]: +44 208 879 2430


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Top 10 reasons to attend

Gartner Magic Quadrant sessionsWho are the competing technology providers in the major technology markets? How are they positioned to help you over the long haul? Get a snapshot of the solution landscape, driven by Gartner research.

ITxpo exhibit showcaseDiscover the most innovative solutions in one convenient location so you can quickly evaluate the provider landscape and source technologies that will best help you achieve your enterprise objectives.

Mastermind keynotesEnjoy industry and market insights from cutting edge technology leaders, who will give you a broader vision for leadership and development.

Networking From welcome receptions and special evening events, to networking within your country or industry, build new business relationships with like-minded attendees.

CIO Story sessionsThese real-life, insightful stories delivered by European CIOs bring to light many of the challenges and opportunities you may be facing in your role.

Contract Negotiation Clinics Gain Gartner insights, tactics and concrete guidance to help you cost-optimize your assets, stretch your budget and save money when you’re preparing for vendor contract negotiations.

Gartner analyst one-on-one meetings Pre-book a 30 minute meeting that offers you the undivided attention of a Gartner analyst who will help validate your IT strategy, identify areas for improvement and provide clear options for next steps and outcomes.

Opening analyst keynote Be the first to hear exclusive new content and forthcoming trends that will catalyze your discussions and validate your strategy — at the event and throughout the year.

Roundtables Collaborate with fellow attendees on lessons learned and best practices giving you a fresh perspective and tangible action plan.

Workshops Be innovative and get answers from your CIO peers to enhance skills and develop new ideas in this 90 minute Gartner facilitated workshop.

Visit gartnerevents.com/eusymattend or call +44 208 879 2430 for updates and to register. 22

“ Fantastic insight into the latest strategies and an excellent opportunity to network. Each year has really interesting and new sessions - right on trend!”

Digital Services & Operations Director, Royal Brompton & Harefield NHS Foundation Trust

© 2017 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or its affiliates. For more information, email [email protected] or visit gartner.com.

Gartner Symposium/ITxpoDiscover the latest insights in your region The World's Most Important Gathering

of CIOs and Senior IT Executives

1 – 5 October 2017Orlando, FL

23 – 26 October 2017São Paulo, Brazil

5 – 7 March 2018Dubai, UAE

5 – 9 November 2017Barcelona, Spain

18 – 21 September 2017Cape Town, South Africa

31 October – 2 November 2017Tokyo, Japan

30 October – 2 November 2017Gold Coast, Australia

13 – 16 November 2017Goa, India

For details on the global series, visit gartnerevents.com/eusymattend

the world’s most important cios and senior€¢ the cio's guide to working with startups —...

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