thinking of starting a bed & breakfast (tourism)

THINKING OF STARTINGTHINKING OF STARTINGTHINKING OF STARTINGTHINKING OF STARTING

A BED & BREAKFAST ?A BED & BREAKFAST ?A BED & BREAKFAST ?A BED & BREAKFAST ?

Thursday February 2, 2006Thursday February 2, 2006Thursday February 2, 2006Thursday February 2, 2006

Dymond Community Hall, Dymond Community Hall, Dymond Community Hall, Dymond Community Hall, Temiskaming ShoresTemiskaming ShoresTemiskaming ShoresTemiskaming Shores

Information Session Information Session Information Session Information Session Hosted By:Hosted By:Hosted By:Hosted By:

The Tri-Town & District Chamber of Commerce

Presentations ByPresentations ByPresentations ByPresentations By::::

Federation of Ontario Bed & Breakfast Association (FOBBA)

City of Temiskaming Shores

James Bay Frontier Travel Association (Tourism Association)

Timiskaming Health Unit

Ministry of Northern Development and Mines - Tourism

Sponsors & Participants:Sponsors & Participants:Sponsors & Participants:Sponsors & Participants:

Tri-Town & District Chamber of Commerce

THINKING OF STARTING A BED & BREAKFAST ?THINKING OF STARTING A BED & BREAKFAST ?THINKING OF STARTING A BED & BREAKFAST ?THINKING OF STARTING A BED & BREAKFAST ?

Information Session, Thursday February 2, 2006, Temiskaming Shores

TRI-TOWN & DISTRICT CHAMBER OF COMMERCE Proudly Serving

Earlton, Temiskaming Shores (Haileybury, New Liskeard & Dymond) Cobalt, Coleman, Latchford, Elk Lake and the South Temiskaming Area

To All Bed & Breakfast Operators To All Bed & Breakfast Operators To All Bed & Breakfast Operators To All Bed & Breakfast Operators –––– Current and Future Current and Future Current and Future Current and Future

RE: Bed & BrRE: Bed & BrRE: Bed & BrRE: Bed & Breakfast Information Sessioneakfast Information Sessioneakfast Information Sessioneakfast Information Session

On behalf to the Tri-Town & District Chamber of Commerce, we thank you for attending our Bed & Breakfast

Information Session.

Visitor requests for B & B’s recommendations through our Tourism Information Centre have increased significantly over

the past 2 years, confirming the “Bed and Breakfast” as one of the fastest growing segments of home-based business.

Many travellers simply enjoy the experience a Bed & Breakfast provides.

During certain peak times of the year when special events and holiday weekends create a strong demand,

accommodation in South Temiskaming is limited. The demand sometimes leaves visitors without a place to stay locally,

prompting the visitors to travel to the next town.

The seasonal or year-round “Bed and Breakfast” may be a solution.

Our intent is to provide an information forum for individuals who have considered opening a Bed and Breakfast

business, and provide input from the key organizations you may need to contact in this endeavour.

Warmest Regards

Barbara Woods / Sue Cavanagh / Joanne French Light

Bed & Breakfast Information Committee

P.O. Box 811, 883356 Hwy 65 East, New Liskeard, Ontario P0J 1P0

TEL: 705.647.5771 TEL: 866-947-5753 FAX: 705.647.8633

EMAIL: [email protected] WEBSITE: www.tritownchamber.ca



AGENDA AGENDA AGENDA AGENDA

TriTriTriTri----Town & District Chamber of CommerceTown & District Chamber of CommerceTown & District Chamber of CommerceTown & District Chamber of Commerce

Sue CavanaghSue CavanaghSue CavanaghSue Cavanagh and Joanne French LightJoanne French LightJoanne French LightJoanne French Light

-Welcome and Introductions

Federation of Ontario Bed & Breakfast AssociationFederation of Ontario Bed & Breakfast AssociationFederation of Ontario Bed & Breakfast AssociationFederation of Ontario Bed & Breakfast Association (FOBBA)

Stan FentonStan FentonStan FentonStan Fenton, Fenton’s B & B

-Presentation from FOBBA

City of City of City of City of Temiskaming ShoresTemiskaming ShoresTemiskaming ShoresTemiskaming Shores

Brian CarréBrian CarréBrian CarréBrian Carré - Director of Planning and Protective Services

John BrownJohn BrownJohn BrownJohn Brown - Chief Bulding Official

Norm DesjardinsNorm DesjardinsNorm DesjardinsNorm Desjardins - By-law Enforcement Officer

Tim UttleyTim UttleyTim UttleyTim Uttley - Fire Prevention Officer

Gerry WalkerGerry WalkerGerry WalkerGerry Walker - Senior Policy Planner.

-Presentation outlining the local land use planning regime and

applicable Ontario Building Code, Ontario Fire Code and

Municipal By-law applications.

James Bay Frontier Travel AssociationJames Bay Frontier Travel AssociationJames Bay Frontier Travel AssociationJames Bay Frontier Travel Association

Len GillisLen GillisLen GillisLen Gillis, Marketing Co-ordinator

-Presentation on the marketing resources available through JBF

Timiskaming Health UnitTimiskaming Health UnitTimiskaming Health UnitTimiskaming Health Unit

Sara BunjevacSara BunjevacSara BunjevacSara Bunjevac-Health Inspector

-Presentation on Health Code requirements including the Public

Spa regulations, water regulations, food service information

Ministry of Northern Development & MinesMinistry of Northern Development & MinesMinistry of Northern Development & MinesMinistry of Northern Development & Mines

Mark VincentMark VincentMark VincentMark Vincent, Tourism Advisor

-Presentation on the Ontario Tourism Partnership Corp.

(OTMPC) and its service to provide basic free listing for

tourism business suppliers.

-Packaging B & B with other tourism service providers.

-Details from the Innkeepers Act that may be pertinent and less

known.

Questions from the FloorQuestions from the FloorQuestions from the FloorQuestions from the Floor

TriTriTriTri----Town & District Chamber of CommerceTown & District Chamber of CommerceTown & District Chamber of CommerceTown & District Chamber of Commerce

Sue CaSue CaSue CaSue Cavanaghvanaghvanaghvanagh and Joanne French LightJoanne French LightJoanne French LightJoanne French Light

-Closing and Thanks

Refreshments & NetworkingRefreshments & NetworkingRefreshments & NetworkingRefreshments & Networking



A note page, for your convenienceA note page, for your convenienceA note page, for your convenienceA note page, for your convenience



Participants, Local Contacts andParticipants, Local Contacts andParticipants, Local Contacts andParticipants, Local Contacts and Resources Resources Resources Resources

ParticipantsParticipantsParticipantsParticipants

City of Temiskaming ShoresCity of Temiskaming ShoresCity of Temiskaming ShoresCity of Temiskaming Shores

City Hall

Box 2050, 451 Meridian Ave., Haileybury, ON P0J 1K0

Phone: 705-672-3363

Website: www.temiskamingshores.com

Planning & Protective Services

90 Whitewood Ave., New Liskeard

Phone: 705-647-4368

Contact: Brian J. Carré , Director of Planning and Protective Services

Norm Desjardins , Building Inspector/By-Law Enforcement Officer

Federation of Ontario Bed & Breakfast Accommodation (FOBBA)Federation of Ontario Bed & Breakfast Accommodation (FOBBA)Federation of Ontario Bed & Breakfast Accommodation (FOBBA)Federation of Ontario Bed & Breakfast Accommodation (FOBBA)

Represented by Mr. Stan Fenton

Fenton’s Bed & Breakfast

79 Field St., Lively, ON P3Y 1B4

Phone: 866-613-8582

Website: http://www.fobba.com/fentons/index.html

Ministry of Northern Development and MinesMinistry of Northern Development and MinesMinistry of Northern Development and MinesMinistry of Northern Development and Mines

Anne Marie LeRoy, Manager-North Bay Area Team

Box 6002, 280 Armstrong Street, New Liskeard, ON P0J 1P0

Phone: 705-647-7391

Email: [email protected]

Mark Vincent, Northern Development Advisor for Tourism

Suite 203, 447 McKeown Avenue, North Bay, ON P1B 9S9

Phone: 705-494-4163


South Temiskaming Community Futures Development Corporation (STCFDC)South Temiskaming Community Futures Development Corporation (STCFDC)South Temiskaming Community Futures Development Corporation (STCFDC)South Temiskaming Community Futures Development Corporation (STCFDC)

Linda Cote, Coordinator

Box 339, 467 Ferguson Avenue, Haileybury, ON P0J 1K0

Phone: 705-672-3021


Website: www.southtemiskaming.com

Timiskaming Health UnitTimiskaming Health UnitTimiskaming Health UnitTimiskaming Health Unit



New Liskeard location

421 Shepherdson Road P0J 1P0

Phone: 705-647-4305 or 866-747-4305

http://www.timiskaminghu.com/

Contact: Sara Bunjevac, Health & Food Inspector

Mark Tysick, Infectious Diseases

TriTriTriTri----Town & District ChaTown & District ChaTown & District ChaTown & District Chamber of Commerce mber of Commerce mber of Commerce mber of Commerce

P.O. Box 811, 883356 Hwy.65 East, New Liskeard, ON P0J 1P0

Phone: 705-647-5771 or 866-947-5753


Website: www.tritownchamber.ca

Contact: Sue Cavanagh, B & B Information Committee

Joanne French Light, B & B Information Committee

Barbara Woods, Office Manager

Local ContactsLocal ContactsLocal ContactsLocal Contacts and and and and Resources Resources Resources Resources

Temagami and District Chamber of CommerceTemagami and District Chamber of CommerceTemagami and District Chamber of CommerceTemagami and District Chamber of Commerce

P. O. Box 57, Dept. T, Temagami, ON P0H 2H0

Phone: 1-800-661-7609


Website: http://www.temagamiinformation.com/

Kirkland LakeKirkland LakeKirkland LakeKirkland Lake and District Chamber of and District Chamber of and District Chamber of and District Chamber of CommerceCommerceCommerceCommerce

Kirkland Lake Chamber of Commerce

Box 966, 6 Tweedsmuir Road, Kirkland Lake, ON P2N 2E6

Phone: 705-567-5444


Federation of Ontario B & B Accommodation (FOBBA)Federation of Ontario B & B Accommodation (FOBBA)Federation of Ontario B & B Accommodation (FOBBA)Federation of Ontario B & B Accommodation (FOBBA)

Contact Information (mailing address except for Membership):

95 King Street West, Gananoque, ON., K7G 2G2

Phone: 519-568-8878

Email : [email protected]

Website: www.fobba.com



BB Canada.com (BB Canada.com (BB Canada.com (BB Canada.com (Bed and Breakfast Online CanBed and Breakfast Online CanBed and Breakfast Online CanBed and Breakfast Online Canada Inc.)ada Inc.)ada Inc.)ada Inc.)

361 Jackson Street West, Unit 209, Hamilton, ON, L8P 1N2

Phone: 800-239-1141 or Tel: 905-524-5855

Fax: 905-297-7351


Website: www.bbcanada.com

Ontario Provincial Police Ontario Provincial Police Ontario Provincial Police Ontario Provincial Police –––– Temiskaming Detachment Temiskaming Detachment Temiskaming Detachment Temiskaming Detachment

Alex Ivanov, Staff Sergeant

Box 6000, 300 Armstrong Street North, New Liskeard, ON P0J 1P0

Phone: 705-647-8400

Website: http://www.opp.ca/neregion/english/

Temiskaming Shores Police ServicesTemiskaming Shores Police ServicesTemiskaming Shores Police ServicesTemiskaming Shores Police Services

Doug Jelly, Chief

28 Wellington St., New Liskeard, ON P0J 1P0

Phone: 705-647-4388

BankingBankingBankingBanking

Bob Wonch, Manager of TD Canada Trust

Timiskaming Square, New Liskeard, ON P0J 1P0

Phone: 705-647-6749

InsuranceInsuranceInsuranceInsurance



Here are just a few of the items to consider when you are thinking of opening a Bed & Breakfast:Here are just a few of the items to consider when you are thinking of opening a Bed & Breakfast:Here are just a few of the items to consider when you are thinking of opening a Bed & Breakfast:Here are just a few of the items to consider when you are thinking of opening a Bed & Breakfast:

Starting up and operating a bed and breakfast can be a very demanding, but rewarding, experience. It can bring a

great financial reward, while at the same time giving you the opportunity to meet some wonderful people who might

become long-term friends or business associates. However, a pretty home or inn will not become a thriving B&B by

itself. It takes time and dedication. You must work at it by incorporating some business organization or managerial

experience in how to accommodate the public; otherwise discouragement can set from the beginning.

The primary requirements for a prospective bed and breakfast owner, is to be well informed about what makes a

successful bed and breakfast. A great way to find this out is by actually contacting, and visiting other B&B homes and

inns for an over night stay. Talk with the owners and innkeepers. Ask questions that pertain to the operation of the

business.

Be aware of the time these people put into the business each day. Ask about the number of additional people they

employ to help keep the business running smoothly. Think, do I really want to devote 12-15 hours a day (which, in

the beginning, is often the case) to this type of work?

Your present job might be boring, but it also might be only 9 to 5. Operating a B&B will take most of your day,

with little time, when first starting up, to think of anything else. The success of your business is strictly up to you and

how much time and thought you are willing to put into it.

Starting a Bed and Breakfast considerationsStarting a Bed and Breakfast considerationsStarting a Bed and Breakfast considerationsStarting a Bed and Breakfast considerations

LegalitiesLegalitiesLegalitiesLegalities making it legal

a business structure

taxation

income tax

incorporation requirements

business license information

zoning regulations

building code and fire safety regulations

identification signs

fire regulations

fire containment

egress

fire detection & suppression

insurance

permits (municipal, MNDM, etc)

FinancialFinancialFinancialFinancial B & B Business Plan creation

write-offs

financial worksheet

maintenance worksheet

WCB

research costs

miscellaneous start-up costs

calculating business portion of home

how much are my rooms worth

market research

accounting form

special package offers

TheTheTheThe B B B B &&&& B B B B

BusinessBusinessBusinessBusiness

where to begin

what's in a name

what are my goals

neighbourhood assessment

location, location, location

tourist attractions



what are my goals

register your name

what is a B&B

can you operate a B&B

who will be my clients

Entrepreneurial Qualities

smokers, pets, and children

stamina to work long hours

aptitude and taste

are you an early riser

do you enjoy cooking

tourist attractions

know your competition

advantages

disadvantages

skills required

Breakfast menus & Recipes

Presentation and Table Setting

Customer Service

Attraction Referrals

guest expectations

SeSeSeSetting uptting uptting uptting up

the Home the Home the Home the Home

renovations

bedrooms & bathrooms

extra touches

beds and bedding

floorings

hallways and stairwells

common areas

guest eating area

your private space

establishing "House Rules”

safety of the owners and their families

required equipment and furnishings

decorating and upkeep

setting up a kitchen

gardens

house rules

wedding parties

please don't come back

stolen goods

accidents

asking for payment

Odds and EndsOdds and EndsOdds and EndsOdds and Ends B&B associations

marketing & networking

brochures

internet considerations

knowing the tourism strengths of your area

what to promote

promotion alliances with museums, attractions

accreditations

Food Safe certification

casual labour versus employees

local folklore and history

entertainment options

Federation of Ontario Bed & BreFederation of Ontario Bed & BreFederation of Ontario Bed & BreFederation of Ontario Bed & Breakfast Accommodation (FOBBA)akfast Accommodation (FOBBA)akfast Accommodation (FOBBA)akfast Accommodation (FOBBA) Mailing Contact Information (except for Membership):

95 King Street West, Gananoque, ON., K7G 2G2

Telephone: 519-568-8878

Email : [email protected]

Website: www.fobba.com

________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________



"Your guide for planning your Bed and Breakfast Experience in Ontario""Your guide for planning your Bed and Breakfast Experience in Ontario""Your guide for planning your Bed and Breakfast Experience in Ontario""Your guide for planning your Bed and Breakfast Experience in Ontario"

FOBBA Code of EthicsFOBBA Code of EthicsFOBBA Code of EthicsFOBBA Code of Ethics

Definition of a Bed and Breakfast as defined by FOBBADefinition of a Bed and Breakfast as defined by FOBBADefinition of a Bed and Breakfast as defined by FOBBADefinition of a Bed and Breakfast as defined by FOBBA

A Bed and Breakfast is an operator-occupied private home which has mixed use as a home and usually not more than 6 guest-

rooms. It meets all applicable and regulatory requirements for the size and use of the property. It provides amenities and services

auxiliary to guest accommodation including the preparation and service of breakfast for an all-inclusive fee. A FOBBA approved

Bed & Breakfast is committed to maintaining FOBBA standards.

• All Bed and Breakfast hosts are required to provide:

a. a high standard of cleanliness

b. good quality furnishings and linens in guest rooms

c. an adequate number of bathrooms with sufficient hot water and high quality fixtures

d. a breakfast of consistently high quality which is included in the room rate

e. provisions for the safety and fire protection of guests consistent with provincial guidelines

f. friendly guidance and assistance to guests about local attractions and places of interest

• All hosts shall have a reasonable deposit and cancellation policy.

• All hosts are required to carry adequate liability insurance.

• All hosts shall comply with the Ontario Human Rights Code.

• All hosts shall provide accommodation, services and meals consistent with their own advertising.

• All hosts shall respond to guest complaints either verbally or in writing.

• All hosts agree to confer with the Complaints Committee of FOBBA regarding resolution of complaints.

• All hosts agree to implement any recommendation of the complaints committee.

• Failure to implement the recommendations of the Complaints Committee will result in withdrawal of the Federation

Certificate of Membership.

___________________________________________________________________



James Bay Frontier Travel AssociationJames Bay Frontier Travel AssociationJames Bay Frontier Travel AssociationJames Bay Frontier Travel Association

The James Bay Frontier Travel Association represents a large number of Travel Service Providers from a wide range of businesses who adhere to our code of ethics and who have proven their ability to provide high quality services to visitors in our area. If you a business or service in our area and are interested in becoming a member of the association please click here.

It is our mandate to provide travelers to the James Bay Frontier travel region with useful information on travel in our region and to recommend businesses in our area which can assist visitors in any manner to ensure their visit is rewarding. If you require James Bay Frontier travel planning assistance, or have any questions regarding the James Bay Frontier Association contact us at:

The James Bay Frontier Travel Association Cochrane - Temiskaming Travel Association Inc.

CONTACT US AT

Head Office 76 McIntyre Road Timmins,Ontario Mailing Address P.O. Bag 920 Schumacher, ON P0N 1G0

Toll Free Phone 1 (800) 461-3766

Telephone (705) 360-1989 Fax (705) 268-5526

President: Sean Mackey

Executive Director: Jennifer Rowe e-mail: [email protected]

Marketing Coordinator: Len Gillis e-mail: [email protected]

Web Site Management: The Web Nurse e-mail: [email protected] Content Editor: Kathyjo Bolduc



We Welcome New Members

The James Bay Frontier Travel Association welcomes new members to join the association. Our membership is made up businesses, services and individuals who provide services of any type that may pertain to traveling in our area.

While our focus is primarily tourism we also cater to business travelers in our area. If you have a business or service you feel would be of benefit to tourists or business visitors to our region get in touch with us. Contact Jennifer Rowe at the James Bay Frontier by e-mail or by calling (705) 360-1989 for more information.

A Note to JBF Members

We are hoping to provide more detailed information about our member services to web site visitors and it is important that we have up-to-date information on all the services you offer. If you would like to verify or add to the information we have about your business or service please contact us.

Click Here to Send Us a Note

Our Code of Ethics

• There shall be full co-operation between members of the Association at all times; • Members, there employees and guides will be required to fully co-operate with all Government

Departments concerned with the Ontario Tourism Industry, and to fully adhere to their laws and regulations;

• Members will be required to maintain good, adequate and serviceable equipment for the use of guests and employees;

• Members will not misrepresent their rates, services or accommodations; • Members will provide for every necessary safety and comfort of guests; • Members will endeavour to always employ well trained, courteous personnel to care for their guests; • Rates and accommodations will be clearly defined to guests prior to booking reservations; • Members will conduct their business in an ethical manner; and • Failure to abide by this Code, will constitute an investigation by the Board of Directors, or a

Committee appointed by it, and if adverse, subsequent reprimand and/or expulsion will be enforced.

Copyright 2005 James Bay Frontier Travel Association



Timiskaming Health Unit Bed and Breakfast Presentation Notes

The following guidelines provide a guide for homeowners wishing

to operate a Bed & Breakfast business in their home.

Water Supply A potable (safe) water supply must be available throughout the home in adequate quantities for personal and guest use. It is regulated by the new Regulation 252 under the Safe Drinking Water Act that Bed & Breakfast premises using well water have it tested every month for bacterial contamination. Sewage System Homes must be serviced by an approved sewage disposal system, either municipal or private (e.g. septic tank and leaching bed.) Homeowners should be aware that the increased effluent (waste water) generated by guests could cause private sewage systems to malfunction. In some cases it may be necessary to upgrade existing private sewage systems. Your area Land Control Officer (Doug Metson - 1-877-544-2221) at the health unit will be able to give you information about septic system requirements. Building The home should be clean, sound, in good repair, and should not permit access of insects or rodents. Windows should be screened. (For structural requirements consult your local building inspector) Bedrooms Beds for guest use should be clean and in good repair. Bed linens should be changed after use by each guest, or every two to three days for those who stay longer. Each guest should be given a separate set of towels and face cloths. These should be washed daily. The rooms should have adequate heat and ventilation at all times. Bathroom Bathrooms must be kept clean with no mould growth around the tub or shower. The bathtub should be cleaned and disinfected after each use. Liquid soap in a dispenser (or single use bar of soap) should be supplied in bathrooms for guest use. Kitchen/Food Preparation Area Bed & Breakfast establishments prepare foods only for guests who are temporarily staying in the home. As such, a separate kitchen in compliance with the Ontario Food Premises Regulation is not required. However, certain steps should be followed to ensure that food served to guests is safe to eat.



Dishes and cooking utensils should be washed, rinsed, and sanitized after every use. They can be sanitized by adding about one teaspoon of household bleach to a sink full of water. Air drying is recommended. Family pets should be kept out of the kitchen during meal preparation. It is strongly recommended that all cats and dogs be vaccinated annually against rabies. Public Pools If the pool is operated in conjunction with the bed and breakfast facility, and contains five or fewer units or suites, it is exempt from the Public Pools regulation and it is not subject to inspections. However there is a requirement to display the following notice in a conspicuous place within the pool enclosure:

“ CAUTION SWIM AT YOUR OWN RISK.

THIS POOL IS NOT SUBJECT TO THE REQUIREMENTS

OF ONTARIO REGULATION 565 - PUBLIC POOLS “

-however if your premise has more than 5 units or suites, please contact your local health

inspector for clarification.

Public Spas A public spa operated on the premises of a Bed & Breakfast that contains five or

fewer units or suites, and for the use of its guests and their visitors, is exempt from the Public Spas Regulation, if the following notice is displayed in a conspicuous place within the public spa enclosure, printed in letters at least 25 millimetres high with a minimum five millimetre stroke:

“ CAUTION USE SPA AT YOUR OWN RISK

THIS SPA IS NOT SUBJECT TO THE REQUIREMENTS

OF ONTARIO REGULATION 428/05 (PUBLIC SPAS)”

If the bed and breakfast premise contains more than five units or suites than every operator shall be trained in public spa operation and maintenance, filtration systems, water chemistry and all relevant safety and emergency procedures. Before a public spa

is put into use after construction or alteration, the owner or the owner=s agent shall give

to the health unit the notice about the date that the spa is intended to be opened or reopened for use.



INGREDIENTS FOR SAFE FOOD HANDLING

There are five ingredients for food preparation to help make sure the food you serve is safe to eat. 1. Personal Hygiene You are the most important factor in the prevention of food-borne illness. By learning good personal hygiene habits you can avoid serious illness. Personal cleanliness will help prevent food poisoning for you and the people you serve.

• Keep hands and fingernails clean and wash hands frequently,

• Use effective hair confinements when in food preparation areas

• Do not smoke in food preparation areas, and

• Avoid direct contact with food if you are either ill or injured, have open sores, cuts ( use gloves).

2. Proper Temperatures Foods should be cooked thoroughly. It is a must to maintain proper storage, cooking and holding temperatures of food. Catered food products are no exception. Check the temperature of all hazardous foods when they are delivered. Place the food in proper holding compartments to keep proper temperatures until serving time. Be sure that all catered foods are from the approved and inspected sources. Remember:

• Use an accurate thermometer to determine temperature,

• Reduce the time food spend in the 'Danger Zone' a temperature between

4°C (40°F) and 60°C (140°F),

• Keep hot foods HOT, i.e. 60°C (140°F) or more,

• Keep cold foods COLD, i.e. 4°C (40°F) or less, and

• Keep freezer temperatures at -18°C (0°F) or less.

3. Protection of Food

All foods and food products should be properly protected during storage, preparation, display and service. Avoid cross contamination of raw products onto cooked products. Use a separate cutting board for raw meats and do not use it for any other foods. Always store raw foods separate from and below cooked or ready to eat foods.

4. Approved Food Sources

Food should be purchased from approved sources.

• All meat must be from an approved source (Federally or Provincially inspected).

• All eggs must originate from an approved egg grading station.

• Do not use cracked or grade "C" eggs.

• Milk and milk products shall be pasteurized

• Avoid cans which are dented, bloated, rusted or unlabelled,

• Check “Expiry Dates” dates and use foods by the date shown.

• Good Housekeeping Keep your work area safe for food preparation by cleaning and sanitizing regularly. Remember:

• Keep food contact equipment in good repair and free from cracks, chips or splits,

• Clean and disinfect work surfaces and equipment frequently,

• Get rid of garbage frequently and in a sanitary manner,

• Keep floors, walls and ceilings clean and in good repair, and

• Provide proper pest control when necessary.



Date February 2, 2006 Dear Owner/Operator:

Re: New Public Spa Regulation The Ministry of Health and Long-Term Care (MOHLTC) has released the new Public Spas Regulation (O.R. 428/05) under the Health Protection and Promotion Act to regulate public spas. Following a coroner’s investigation into the tragic death of a youth in a public spa, the Ontario Chief Coroner made a number of safety recommendations to prevent such tragedies in the future. After extensive stakeholder consultations, the MOHLTC has a new regulation that increases the health and safety requirements for spas, and helps protect users from communicable and infectious diseases. The regulation is enforceable on the owners of public spas, and replaces the Public Spas Protocol. Public Health Inspectors have the authority to ensure spas are in compliance with mandatory operational requirements. The new regulation brings Ontario in line with British Columbia, Alberta, Manitoba, Saskatchewan, Quebec and the Northwest Territories, which currently have regulatory requirements for the operation of public spas. Spa owners/operators will be familiar with most of the regulatory requirements as they are similar to the requirements in the Public Spas Protocol. Under this new regulation, owners and operators of spa facilities are required to: • Notify the Medical Officer of Health if a spa has been constructed, altered or closed. • Ensure water is treated with an approved sanitizer, make-up water meter. • Establish a maximum bather capacity. • Test water for sanitizer and keep a written record of test results. • Post signs for infection control and usage, time limits, emergency measures, and caution notices.

• Install a shut-off button, massage-jet timing device, tamper-proof temperature control thermostat,

clock, audio and visual alarms, emergency telephone, vacuum release mechanism, or other engineered system, emergency rescue equipment and first-aid box.

• Conduct routine testing and keep a written record of test results of emergency telephone,

emergency stop button, vacuum release mechanisms, ground fault circuit interrupters, gravity and suction outlet covers.



• Conduct daily records maintenance and retain written records for one year. • Provides consistency between the requirements under the Building Code Act and the Health

Protection and Promotion Act. • Provides authority for a medical officer of health or a public health inspector to enter and inspect

a spa. • Enforces, as is mandatory for Boards of Health, and replaces the current requirement under the

Public Spas Protocol. The regulation comes into effect in two stages: The first stage comes into effect on January 1, 2006. This gives owners and operators adequate time to adjust to the new regulatory requirements. These requirements are similar to the operational requirements in the Public Spas Protocol with which owners and operators are already familiar. The second stage comes into effect on July 1, 2006. This gives owners adequate time to make capital cost upgrades if applicable. Specific sections that may entail capital costs for some spa owners include section 7 - Water Replacement; section 8 - Water Temperature; section 9 - Timing Device; section 10 - Suction System; section 11 - Clock, section 12 - Steps. Please see the regulation for full details of all the requirements. A copy of the regulation may be obtained at http://www.e-laws.gov.on.ca/DBLaws/Regs/English/o50428 e.htm. A Public Health Inspector will be inspecting your public spa and reviewing any requirements with you. If you have any questions about the Public Spa Regulation, please speak to your local Public Health Inspector. Thank you. Yours truly, Public Health Inspector

cc: Mark Tysick - Program Manager Environmental Health - THU



MinistryMinistryMinistryMinistry of Northern Development and Mines of Northern Development and Mines of Northern Development and Mines of Northern Development and Mines

Anne Marie LeRoyAnne Marie LeRoyAnne Marie LeRoyAnne Marie LeRoy, Northeast NDC Coordinator, Northern Development Advisor,

Northern Development Councils Unit

Ministry of Northern Development and Mines

Regional Economic Development Branch

280 Armstrong Street, PO Box 6002, New Liskeard ON P0J 1P0

Phone: (705) 647-7392

Fax: (705) 647-7993


Mark VincentMark VincentMark VincentMark Vincent, Northern Development Advisor for Tourism

Suite 203, 447 McKeown Avenue, North Bay, ON P1B 9S9

Phone: 705-494-4163


Richard Le ClercRichard Le ClercRichard Le ClercRichard Le Clerc, Northern Development Officer - TIMMINS AND AREA

10 Government Road East, Box 100, Kirkland Lake, ON P2N 3M6

Phone: (705) 568-4550

Fax: (705) 568-4515


Regional Economic Development BranchRegional Economic Development BranchRegional Economic Development BranchRegional Economic Development Branch

Recognizing the North’s uniqueness, the Ministry of Northern Development and Mines' Regional Economic Development Branch

has established an integrated network of area teams to serve as the focal point for economic development in Northern Ontario. The

North has been divided into six service areas around the following centres: Kenora, Thunder Bay, Sault Ste. Marie, Timmins,

Sudbury and North Bay.

Working together, area teams deliver the province’s economic and social development programs and services in the North. In

addition, area teams gather northern perspectives and input on provincial policy and program development. Area teams also

promote trade and investment marketing opportunities by highlighting the North’s competitive advantages at national and

international trade shows and conventions.

With expertise in key economic sector, including tourism, mining, forest products, agriculture, business/industry and aboriginal

economic development, as well as community development and health/social, area teams support the development of a healthy,

competitive and sustainable northern economy.

For an extensive list of resources, sector profiles, northern links, programs visit:

http://www.mndm.gov.on.ca/mndm/nordev/redb/default_e.asp



Canada-Ontario Business Service Centre (COBSC) www.CBSB.org

How to Start a Bed and Breakfast in Ontario http://www.cbsc.org/servlet/ContentServer?pagename=CBSC_FE%2Fdisplay&lang=en&cid=1085679426159&c=GuideHowto#FINANCING

Last Verified: 2005-08-08

The following document was prepared by the Canada-Ontario Business Service Centre (COBSC), a single point of access to information on federal and provincial government programs, services and regulations. It is designed to provide an understanding of potential license, permit or registration requirements when considering the establishment of a bed and breakfast in Ontario. Although many of your questions will be answered in this document, the list of resources given here is not exhaustive. Further information can be obtained through any of the following:

• calling the telephone numbers listed in this document;

• visiting the Web sites listed in this document;

• calling the COBSC at 1-800-567-2345 or (416) 775-3456 and speaking with one of our Information Officers;

• visiting the COBSC Web site at http://www.cbsc.org/ontario; or

• visiting Regional Access Program, which are located throughout Ontario.

TABLE OF CONTENTS

1. Basics To Getting Started 2. Industry Overview 3. Regulations 4. Financing 5. Managing Your Operation 6. Associations 7. Resources and Web Sites of Interest

1. Basics to Getting Started

Starting a business can be a rewarding undertaking, but it comes with its challenges. Before starting a business in Ontario, it is wise to do your research. Ask yourself if you are truly suited for entrepreneurship and understand that significant effort may be required. You should thoroughly enjoy the field you are getting into and you must believe in your service; it may consume much of your time, especially in the start-up phase. There are several issues to consider such as regulations, financing, taxation, managing your business, advertising and much more.

� For further information: See the documents: Checklists for Going Into Business Business Start-Up Info-Guide Employment Regulations Info-Guide Business Guides

2. Industry Overview

This Canadian industry comprises establishments primarily engaged in providing short-term lodging in facilities known as bed and breakfast homes. These establishments provide guest rooms in private homes or in small buildings converted for this use, and they often possess a unique or historic character. Bed and breakfast homes are characterized by a highly personalized service, and the inclusion, in the room rate, of a full breakfast served by the owner or owner-supervised staff.

Source: Statistics Canada; North American Industry Classification 1997 (721191): Bed and Breakfast



Source: Statistics Canada; North American Industry Classification 1997 (721191): Bed and Breakfast

Questions to ask when starting a bed and breakfast:

• Is your home located in a desirable setting?

• Will the structure of your home have to be altered to function well for you, your family and your guests?

• Will additional furnishings be needed?

• Will you have the time, money, and skills to accomplish what is needed?

• Are you and your family emotionally prepared to have strangers stay in your house?

• Have you consulted professionals with expertise related to the bed and breakfast industry?

• Do you like being with people; do you have good hosting, conversational and listening skills?

• Do you enjoy maintaining a neat and clean home?

• Are you well-organized (for example, to maintain reservation schedules and prepare breakfast) and do you understand the basics of managing, accounting and bookkeeping?

• Have you done your research (i.e. analyzed the demand for your services; identified your competitors and established what will set you apart from them; determined how you will advertise)?

• Do you have realistic expectations? (Do not expect big profits...these are not get-rich-quick operations.)

Source: Running your own bed and breakfast guide; Elizabeth Gundrey; 1989

Accommodations Rating Services An Accommodations Rating Program is defined as "the rating of like accommodations based on the basics of cleanliness, comfort and safety, as well as the extent and quality of facilities and amenities." Participating properties are inspected and rated to ensure they meet consumer expectations. Ratings are based on extent and quality of facilities, services and amenities. The higher the star rating, the more extensive are the facilities, guest services and amenities.

(Note: The majority of lodging properties are in the 2 to 3 star range; there are only a handful of 5-star properties in all of Canada.) If you wish to have your establishment rated, contact your local bed and breakfast association for a listing of Canadian companies who offer this service in your province.

Planning Your Business

What is a Business Plan? A business plan is a recognized management tool used by successful and/or prospective businesses of all sizes to document business objectives and to propose how these objectives will be attained within a specific period of time. It is a written document, which describes who you are, what you plan to achieve, where your business will be located, when you expect to get under way, and how you will overcome the risks involved and provide the returns anticipated.

Why Do I Need One? A business plan will provide information of your proposed venture to lenders, investors, and suppliers to demonstrate how you plan to use their money, and to establish a basis for credibility of your project. This plan will serve as a guide to the various areas that you as a manager will be concerned with. As you work through this plan, adapt it to your own particular needs.

For further information: see the document Business Plan Guide

Interactive Business Planner (IBP) The IBP is a computer software program that uses the capabilities of the Internet to assist you in preparing a 3-year business plan for a new or existing business. The IBP will help you write your business plan, provide a format for



writing your business plan, and take the information you enter and prepare financial projections for you.

For further information: visit the Web site: Interactive Business Planner (IBP) http://www.cbsc.org/ibp see the document Interactive Business Planner - IBP

3. Regulations

Examples of licenses, permits and regulations that could apply to you when starting your bed and breakfast may include, but are not limited to:

Canadian Food Inspection Agency (CFIA) The Canadian Food Inspection Agency contains a lot of information on food safety, including food safety tips.

For further information:

please call 1-800-442-2342 or (613) 225-2342 visit the Web site: Canadian Food Inspection Agency Website http://www.inspection.gc.ca/english/toce.shtml

Ontario Ministry of Agriculture, Food and Rural Affairs (OMAFRA)

The Ministry of Agriculture, Food and Rural Affairs Web site contains a lot of information on food safety, including information on the Food Safety and Quality Act .


please call 1-888-466-2372

visit the Web site: Food Safety http://www.gov.on.ca/OMAFRA/english/infores/foodsafe/safety.html

Ontario Ministry of Health and Long-Term Care (MOHLTC) The Ministry of Health and Long-Term Care Web site contains a lot of information on Health Issues, including locations of Public Health Units and publications on food and water safety.


please call (416) 314-5518 or 1-800-268-1154 visit the Web site: Publications: Food Safety http://www.health.gov.on.ca/english/public/pub/pub_menus/pub_foodsafe.html

Building and Fire Codes

Ontario Building Code and Municipal Building Department A business location is subject to inspection by the Municipal Building Department to make sure that it meets local safety requirements, such as those designated by the Ontario Building Code and the Ontario Fire Code. Most municipalities require a building permit before alterations or new construction begins. It is extremely important, therefore, that you check zoning regulations before signing a lease, and obtain the necessary building permit(s) before beginning alterations or new construction.

Municipal Requirements One area of rules and regulations that all businesses must comply with is that of licenses, permits and regulations. When creating a company, the entrepreneur must contact the municipality that the business will be located in.



Each municipal government has the authority to issue its own business licenses within its jurisdiction. Since there is no uniformity throughout the country regarding municipal licenses for businesses, you should consult with the appropriate local officials to determine whether your business will be affected by local regulations and licensing requirements. Businesses (including home-based businesses) must also meet the zoning by-laws that control property uses in their municipalities.

For further information: visit the Web site: Association of Municipalities of Ontario

http://www.amo.on.ca//AM/Template.cfm?Section=Home see the document Municipal Requirements to Start a Business

Music License Performances of music in public, i.e. offices, stores, etc., require a licence. This licence is necessary whether the music is performed by live or recorded means.


please call (416) 445-8700 or 1-800-557-6226

visit the Web site: Society of Composers, Authors and Music Publishers of Canada

http://www.socan.ca/jsp/en/index.jsp

Additional Regulations and Acts

Tourism Act

http://www.e-laws.gov.on.ca/DBLaws/Statutes/English/90t16_e.htm Travel Industry Act

http://www.e-laws.gov.on.ca/DBLaws/Statutes/English/02t30_e.htm Health Protection and Promotion Act

http://www.e-laws.gov.on.ca/DBLaws/Statutes/English/90h07_e.htm Tobacco control Act

http://www.e-laws.gov.on.ca/DBLaws/Statutes/English/94t10_e.htm Food and Drugs Act

http://laws.justice.gc.ca/en/F-27/

4. Financing

The Canada-Ontario Business Service Centre has created documents, which provide an overview of some of the main financing options for individuals starting and operating a business in Ontario, including programs offered or supported by the government


please call: 1-800-567-2345 visit the Web site:

Canada-Ontario Business Service Centre http://www.cbsc.org/ontario see these documents: Financing for Starting a Business Info-Guide Financing for Established Businesses Info-Guide Business Guides Canada Small Business Financing Program Business Financing Program can assist new and existing small businesses with annual gross revenues not



exceeding $5 million (excluding farming and charitable or religious enterprises) in obtaining term loans and capital leases of up to $250 000 to help finance fixed asset needs. For further information : please call (613) 954-5540

visit the Web site: Canada Small Business Financing Program http://strategis.ic.gc.ca/epic/internet/incsbfp-pfpec.nsf/en/Home see the document: Canada Small Business Financing (CSBF) Program

Sources of Financing Sources of Financing is an Internet resource for locating traditional and alternative sources of small business financing. This site provides interactive access to objective information on appropriate forms of public and private sector sources of debt and equity financing:

For further information: visit the Web site: Sources of Financing http://strategis.gc.ca/sources see the document: Sources of Financing

Sources of Micro-Credit Financing "Micro-credit" can be defined as small loans made to individuals to undertake self-employment or to start small businesses. This type of financing may be provided through a number of different sources including independent non-profit organizations, community economic development programs, commercial financial institutions, etc.

For further information: please call 1-800-567-2345 or (416) 775-3456 visit the Web site: Sources of Financing http://strategis.gc.ca/sources see the document: Sources of Micro-credit Financing

5. Managing Your Operation

Dealing with Business Taxes All businesses must be aware of the various taxes that may apply to their product or service. Depending on the type and location of products or services being offered, federal, provincial and/or municipal business taxes may apply.


see the document: Taxation Info-Guide visit these Web sites: Small Business Pointers http://www.trd.fin.gov.on.ca/userfiles/HTML/cma_3_3989_1.html Ontario Retail Sales Tax - Hospitality Guides http://www.trd.fin.gov.on.ca/userfiles/HTML/cma_3_3963_1.html Provincial Tax Forms and Publications

http://www.trd.fin.gov.on.ca/userfiles/HTML/cma_3_9237_1.html Small Business Tax Help

http://www.trd.fin.gov.on.ca/userfiles/HTML/cma_3_160_1.html CRA Business Tax Web Page

http://www.cra-arc.gc.ca/tax/business/menu-e.html

Income Tax Information



Business owners must be aware of the requirements of Income tax that may apply to their product or service. There are different tax implications for incorporated and non-incorporated businesses. For information specific to your organization you should consult an accountant or financial professional.

For further information: please call: 1-800-959-5525 visit the Web site: Ontario Income Tax http://www.trd.fin.gov.on.ca/userfiles/HTML/cma_3_2447_1.html Ontario Corporations Tax

http://www.trd.fin.gov.on.ca/userfiles/HTML/cma_3_2363_1.html Canada Revenue Taxes Menu http://www.cra-arc.gc.ca/tax/menu-e.html see the document: Taxation Info-Guide

Below are links to publications that cover some of the general tax requirements for business owners in Ontario. Ontario Small Business Guide This booklet will guide you through various aspects of Retail Sales Tax, Corporations Tax and Employer Health Tax. This booklet also answers some of the frequently asked questions of small business owners regarding tax obligations. http://www.trd.fin.gov.on.ca/userfiles/HTML/cma_3_24414_1.html

EHT Guide for Employers Describes the main features of the EHT, including taxpayer rights and responsibilities under the Employer Health Tax Act http://www.trd.fin.gov.on.ca/userfiles/HTML/cma_3_3687_1.html

For further information: see the document Employer Health Tax - EHT

Retention/Destruction of Books & Records Explains the retention period required for Ontario tax purposes, before books and records can be destroyed. http://www.trd.fin.gov.on.ca/userfiles/HTML/cma_3_20001_1.html

Voluntary Disclosure Explains what voluntary compliance is and the basic principles under which Ontario's tax system operates http://www.trd.fin.gov.on.ca/userfiles/HTML/cma_3_19999_1.html Insurance

Insurance needs for businesses vary greatly. It is best to choose an insurance agent or broker familiar with your size of business and, in particular, an agent familiar with your type of operation. If you don't have an insurance agent, you may wish to ask other business owners in your area to recommend one.

The following list is included to remind you not to overlook the complex areas of business insurance. It is best, however, to discuss your specific requirements with your insurance agent.

Basic insurance:

• fire insurance (extended coverage on buildings and contents);

• liability insurance (depending on the type of business);

• burglary protection (theft coverage);

• dishonesty insurance (covers thefts by employees).



Marketing/Advertising Whether you have a small bed and breakfast or a large one, you must tell people who you are, where you are located and how to contact you. Some methods of advertising include placing ads in local newspapers, on radio, sending out direct mail pieces and brochures and including your business information with any local tourism initiatives in your region. Outdoor signage and word of mouth can also be effective means of advertisement.


see these documents: Ways to Promote Your Product or Service Do You Know the Results of Your Advertising Advertising Do's and Don'ts Signage

The Tourism-Oriented Directional Signing (TODS) program is administered by Canadian TODS Limited, a private company, under the supervision of the Ministry of Economic Development and Trade - MEDT and the Ministry of Transportation of Ontario - MTO.

TODS are a new type of sign, to be placed on Ontario's provincial highways. If you are an eligible tourism operation and sign space exists, you can apply for a sign bearing your operation's name, a generic symbol (or in some cases your corporate logo) and directional information. The signs are directional rather than for advertising.

The Logo Sign System is separate from TODS. This system pertains to signage for motorist services near highways. These signs would have symbols for overnight accommodation, service stations and restaurants.


please call (905) 851-1322 (Woodbridge) or 1-888-263-9333 Ext. 101

Selecting Professional Services

The use of professional services is essential to the success of a small business. Professionals can provide knowledge and expertise in the areas where you may have little. They can round out your management team to ensure your business is operating efficiently.


see the document Selecting Professional Services

As an entrepreneur, there are four main areas of professional services with which you may consult:

• lawyer (contact a lawyer about legal issues);

• insurance broker;

• accountant;

• banker (for tips and pointers on dealing with your bank, see the document Dealing With Your Banker & Other Lenders ).

Basic Bookkeeping A good record keeping system should be simple to use, easy to understand, reliable, accurate, consistent and designed to provide information on a timely basis.

Note: All staff working with cash should be trained to recognize counterfeit currency.

The legal requirement concerning financial records specify only that there be a permanent, accurate and complete record of your daily income and expenses. There are many types of record books and bookkeeping systems



available. For example:

• double entry bookkeeping;

• commercial bookkeeping systems;

• one-write systems;

• computerized systems;

• single entry bookkeeping.

For further information: see the document Basic Bookkeeping

Setting Up a Pay System

Pay administration is a management tool that enables you to control personnel cost, increase employee morale and reduce work force turnover.


see the document Setting Up a Pay System

Setting the Right Price

Setting the right price is important in ensuring the success of your business. In the end, the right price for the service is the price that the consumer is willing to pay. Correct pricing decisions are key to successful business management.


see the document Setting the Right Price

Employing people

What are the rules on working conditions in Ontario?

The Employment Standards Branch of the Ontario Ministry of Labour is responsible for the administration and enforcement of the Employment Standards Act, which provides for minimum terms and conditions of employment in most industries.


please call (416) 326-7160 or 1-800-531-5551

see the documents: Employment Regulations Info-Guide Employment and Training Assistance Programs Info-Guide Are You an Employee or Self-Employed?

Related Legislation

Employment Standards Act

http://www.e-laws.gov.on.ca/DBLaws/Statutes/English/00e41_e.htm

Choosing Your Location

Choosing the right location for your business is important. A location will depend on the needs of your business, where your customers and competitors are, and such things as taxes, zoning restrictions, noise and the environment. For most businesses, an appropriate location is critical.


see the document Store Location - "Little Things" Mean a Lot

Furnishings and Equipment When furnishing a bed and breakfast, here are some items to consider:



Bedrooms

• Each guest room should have a double, queen or twin bed(s), bedside tables, dresser or writing table or combination, mirror, easy chair(s), desk chair, bedside rug, window screens and coverings, closet, smoke detector, wastebasket, a clock radio, hangers, locking door and a posted rate card;

• invest in good quality mattresses; and

• consider extras such as a full-length mirror, luggage racks, writing materials, newspapers, brochures describing local attractions or a listing of local restaurants.

Linen

• Have at least three changes of linens, particularly if you send laundry out; and

• use new bedspreads, throw blankets, blankets, sheets, pillow cases and allergy-free pillows.

Bathrooms

• for each person, provide a bath towel, hand towel, face cloth, wrapped soaps and drinking glass (paper cups in shared bathrooms) ;

• install towel racks and good lighting near bathroom mirror;

• remove or lock away all personal belongings, medicines, cleaning solutions, toxic or hazardous substances; and

• put a name plate on the outside of a locking door.

Lighting

• Install wall outlets and lights near beds, mirrors, desks and chairs.

• Pay attention to the importance of lighting - diffuse light evenly through the room, avoid harsh overhead lighting and provide reading light on each side of a double bed.

Flooring

• Ensure floors can withstand traffic;

• use penetrating seals on wood floors and opt for inlaid instead of printed vinyl;

• use rug underlay to prevent skidding; and

• choose thick and heavy scatter mats so that they lie flat.

There will be certain equipment and furniture you will need in your place of business which will allow you to perform your services. It is suggested to make a list of the required equipment and its cost to you. An important factor to consider, when choosing equipment, is the after-sales service and repair, and their affordability.

Leasing Equipment - An alternative is to lease equipment to help keep start-up costs down. To obtain financing for capital leasing for new or used equipment for the creation of your business, see the document Capital Leasing Pilot Project.


see the document Business Plan for Small Service Firms

Cost Control

You must have procedures for controlling inventory and costs. Ask people in your industry for information about procedures for:

• Purchasing - Most of the time, purchasing is done over the telephone, by fax or online. Often no



contract is signed between the purchaser and the supplier; it is essential that you choose your supplier carefully.

• Receiving - Check all deliveries against the Purchasing and Receiving Form, in three ways: quantity, price and quality. Make sure specifications are met. Careful recording will show short shipments, price variations and weight differences.

• Budgeting and Projecting - Establish a cash budget and maintain cash flow projections on a continual basis.

• Storage - Ensure refrigerated and frozen products are quickly placed in a cold storage.

Storage temperature for dry goods (between 10-21oC) and frozen goods (-18oC or less). Rotate your stock to ensure that oldest items are used first before the new stock.

Making a profit is the most important -- some might say the only objective of a business. Profit measures success. It can be defined simply: revenues - expenses = profit. So, to increase profits you must raise revenues, lower expenses or both. To make improvements you must know what's really going on financially at all times.


see the document Checklist for Profit Watching

Personal Information Protection and Electronic Documents Act

The Personal Information Protection and Electronic Documents (PIPED) Act sets out ground rules for how private sector organizations may collect, use or disclose personal information in the course of commercial activities.As of January 1, 2002, the personal health information collected, used or disclosed by these organizations is also covered.


please call 1-800-282-1376

visit the Web site: A Guide for Businesses and Organizations http://www.privcom.gc.ca/information/guide_e.asp see the document Protection of Personal Information - Your Responsibilities

6. Associations

Although it is not necessary to join a bed and breakfast association, there can be advantages in becoming a member in these industry associations. In general, bed and breakfast associations will:

• promote bed and breakfasts as an accommodation choice;

• promote and exchange marketing and promotional ideas among members;

• promote and encourage cooperation on vacancy referrals among members;

• establish and encourage high standards of quality and professionalism;

• represent and advocate on behalf of members.

For further information: visit the Web site: BBCanada.com http://www.bbcanada.com/bb_associations.cfm

7. Resources and Web Sites of Interest

Additional resources which may help bed and breakfast owners include, but are not limited to:

Statistics

Canadian Tourism Commission - Tourism Statistics



http://www.canadatourism.com/ctx/app/en/ca/search.do?keyword=STATISTICS&searchIn=resources&x=39&y=2

Statistics Canada:

http://www.statcan.ca/start.html

Accommodation Services

http://www40.statcan.ca/l01/cst01/serv23.htm

Provincial and Territorial Statistics Offices

http://www.statcan.ca/english/reference/provinces.htm

Ministry of Tourism and Recreation (Ontario):

http://www.tourism.gov.on.ca/english/index.html

Tourism Research - Current Performance

http://www.tourism.gov.on.ca/english/tourdiv/research/performance.html

Tourism Research - Historical Statistics

http://www.tourism.gov.on.ca/english/tourdiv/research/trends.html

Web Sites of Interest

Travel Industry Council of Ontario

http://www.tico.on.ca/index2.html The Travel Industry Council of Ontario is an organization mandated by the Ontario Government to administer the Ontario Travel Industry Act which governs approximately 3,000 travel retailers and travel wholesalers registered in Ontario.

Canadian Tourism Human Resource Council http://www.cthrc.ca The Canadian Tourism Human Resource Council (CTHRC) is a national non-profit organization that promotes and enhances professionalism in the Canadian tourism industry.

Canadian Tourism Commission

http://www.canadatourism.com The CTC provides Canada's tourism industry with the tools and strategic information it needs to succeed. The Commission coordinates the trade relations and marketing activities of all the key players in Canada's tourism industry to help them capitalize on this country's potential as a high-demand travel destination.

Ontario Tourism Marketing Partnership (OTMPC)

http://www.ontariotravel.net/TcisCtrl?site=consumers&key1=footer&key2=about&language=EN&linkType=I The OTMPC collaborates with tourism partners and colleagues at home and internationally to develop and deliver exciting, integrated, research-driven marketing programs that reinforce Ontario as a strong tourism economy and a premier, four-season travel destination.

Travel in Ontario http://www.ontariotravel.net/TcisCtrl?site=consumers&key1=home&language=EN



Bed & Breakfast WebsitBed & Breakfast WebsitBed & Breakfast WebsitBed & Breakfast Website Linkse Linkse Linkse Links

There are innumerable websites to visit when searching for information in starting a Bed and Breakfast. Here are just a few we

have found to be a helpful resource or just an interesting reference for comparison.

Many of the B & B Association offer training courses or information sessions as part of their membership or annual meetings.

Please contact them for a detailed industry oriented training program.

Take some time and visit the links below, or conduct your own search, you will be amazed at the volume of information about B

& B’s found on the internet.

Federation of Ontario Bed & Breakfast Federation of Ontario Bed & Breakfast Federation of Ontario Bed & Breakfast Federation of Ontario Bed & Breakfast

AccommodationAccommodationAccommodationAccommodation

http://www.fobba.com/

-rating criteria and inspection checklist http://www.fobba.com/fobba_ratingsheet.pdf

BB CanadaBB CanadaBB CanadaBB Canada

http://www.bbcanada.com/

-various regional associations with BB Canada http://www.bbcanada.com/bb_associations.cfm

Alberta Bed & Breakfast AssociationAlberta Bed & Breakfast AssociationAlberta Bed & Breakfast AssociationAlberta Bed & Breakfast Association http://www.bbalberta.com/

- sample inspection checklist http://www.bbalberta.com/images/inspections-Sept2005.pdf

CanadaCanadaCanadaCanada----Ontario Business Service Centre Ontario Business Service Centre Ontario Business Service Centre Ontario Business Service Centre

(COBSC)(COBSC)(COBSC)(COBSC)

-How to Start a B & B in Ontario website

http://www.cbsc.org/servlet/ContentServer?pagename=CBSC_FE

%2Fdisplay&lang=en&cid=1085679426159&c=GuideHowto

Become a B & B OwnerBecome a B & B OwnerBecome a B & B OwnerBecome a B & B Owner www.fabjob.com/BedAndBreakfast.asp

Health Protection and Promotion ActHealth Protection and Promotion ActHealth Protection and Promotion ActHealth Protection and Promotion Act

ONTARIO REGULATION 428/05ONTARIO REGULATION 428/05ONTARIO REGULATION 428/05ONTARIO REGULATION 428/05

-Public Spas

http://www.e-laws.gov.on.ca/DBLaws/Regs/English/050428_e.htm

RegulatRegulatRegulatRegulation 252 under the Safe Drinking Water Action 252 under the Safe Drinking Water Action 252 under the Safe Drinking Water Action 252 under the Safe Drinking Water Act http://www.ene.gov.on.ca/envision/water/sdwa/reg252.htm

MNDMMNDMMNDMMNDM----Regional Economic Development Branch Regional Economic Development Branch Regional Economic Development Branch Regional Economic Development Branch

Sector ProfilesSector ProfilesSector ProfilesSector Profiles

-For Tourism, Mining, Social, Infrastructure, etc.

http://www.mndm.gov.on.ca/mndm/nordev/redb/sector_profiles_e.as

p

Ontario Travel .netOntario Travel .netOntario Travel .netOntario Travel .net

(OTMP) Ontario Tourism Marketing Partnership(OTMP) Ontario Tourism Marketing Partnership(OTMP) Ontario Tourism Marketing Partnership(OTMP) Ontario Tourism Marketing Partnership

http://www.ontariotravel.net/TcisCtrl?site=consumers&key1=destina

tions&key2=Northern&language=EN

Northern Ontario Native Tourism AssociatioNorthern Ontario Native Tourism AssociatioNorthern Ontario Native Tourism AssociatioNorthern Ontario Native Tourism Associationnnn http://www.nonta.net/



Northern Ontario Tourist OperatorsNorthern Ontario Tourist OperatorsNorthern Ontario Tourist OperatorsNorthern Ontario Tourist Operators http://www.noto.net/

Strategis Strategis Strategis Strategis ––––Industry CanadaIndustry CanadaIndustry CanadaIndustry Canada http://strategis.ic.gc.ca/

Statistics CanadaStatistics CanadaStatistics CanadaStatistics Canada www.statcan.ca

Canada Canada Canada Canada ---- Ontario Business Service Centres Ontario Business Service Centres Ontario Business Service Centres Ontario Business Service Centres

(COBSC)(COBSC)(COBSC)(COBSC)

http://www.cbsc.org/ontario/



The The The The TriTriTriTri----Town & DistrictTown & DistrictTown & DistrictTown & District Chamber of Commerce Chamber of Commerce Chamber of Commerce Chamber of Commerce and Tourism Information Centre is one of your bestand Tourism Information Centre is one of your bestand Tourism Information Centre is one of your bestand Tourism Information Centre is one of your best local resources local resources local resources local resources

for informationfor informationfor informationfor information. . . .

This applies to local residents seeking information on any topic, as well as those doing business in South Temiskaming. Here are

just some of the services we provide.

As a Chamber…As a Chamber…As a Chamber…As a Chamber…

The Tri-Town & Chamber of Commerce is a non-profit organization comprised of businesses, professionals, residents, and

community groups working together to ensure a healthy economic and socio-economic base to benefit the entire community.

Your Chamber of Commerce harnesses the tremendous potential of the private enterprise system and the community at large as a

unified "Voice of Business", enabling its membership to accomplish collectively what no one person can do individually.

How Does Your Chamber Work? The policies and programs of the Chamber are determined by its membership and its

elected volunteer Board of Directors, made up of a number of persons representing a cross section of the South Temiskaming

Area and through their input and the contacts they keep with local, provincial and federal government’s we are able to both

receive and reflect the needs of our area.

They, in turn, employ staff whose basic responsibility is to organize and execute the Chamber's programs and carry out its

policies. Vision Statement Vision Statement Vision Statement Vision Statement ---- “Tri “Tri “Tri “Tri----Town & District Chamber of Commerce Town & District Chamber of Commerce Town & District Chamber of Commerce Town & District Chamber of Commerce –––– provides a dynamic network and a representative provides a dynamic network and a representative provides a dynamic network and a representative provides a dynamic network and a representative

voice for voice for voice for voice for ourourourour community business” community business” community business” community business”

We host Business After Hours - an excellent way of acquainting Chamber members with your company’s personnel, location

and products or services, especially the new businesses.

We “show-case” your new business by through Grand Opening Services – An experienced professional staff and the material

to assist you with your “ribbon-cutting” are just a phone call away. We also offer direct email and fax services to the businesses

in South Temiskaming.

As Chamber of Commerce members, businesses and organizations are provided benefits and discounts tailored to small and

medium sized business. Please call us for with your inquiries, or visit us online at: www.tritownchamber.ca

As A Tourism Centre & Information TemiskamingAs A Tourism Centre & Information TemiskamingAs A Tourism Centre & Information TemiskamingAs A Tourism Centre & Information Temiskaming

The Tri-Town and District Chamber of Commerce operates a four-season Tourism Centre & Information Temiskaming, working in conjunction with the many municipalities, destinations, attractions and businesses of South Temiskaming. As such, we maintain a

South Temiskaming Business and Community Services database for reference.

Here are just a few of the local attractions promoted.

ATTRACTIONS - THINGS TO DO - PLACES OF INTEREST IN THE SOUTH TEMISKAMING AREA

MUSEUMS & GALLERIES

Cobalt Coleman Fire Museum No phone Silver Street Cobalt The Bunker Military Museum 679-5220 1 Station Street Cobalt Cobalt Mining Museum 679-8301 24 Silver Street Cobalt Englehart & Area Historical Museum 544-2400 67 6th Ave. Englehart



Haileybury Heritage Museum 672-1922 575 Main Street Haileybury Temiskaming Art Gallery 672-3706 545 Lakeshore Drive Haileybury House of Memories Museum 676-2416 Main Street-Hwy. 11 Latchford Latchford Logging Museum 676-2416 Main Street-Hwy. 11 Latchford Little Claybelt Homesteaders Museum 647-9575 883356 Hwy 65 “At The Cow” New Liskeard Canvas & Clay 647-6644 43 Whitewood Ave. New Liskeard Elk Lake Museum 678-2223 Mel Giles Elk Lake ATTRACTIONS, TRAILS AND TOURS

Belle Vallee Wools 647-8686 Wool Mill Road Belle Vallee Classic Theatre 679-8080 30 Silver Street Cobalt Heritage Silver Trail at Mining Museum 679-8301 24 Silver Street Cobalt Highway Book Shop 679-8375 Hwy 11 South Cobalt Iddy – Biddy Petting Farm 679-5385 Hwy 11 South Cobalt Silverland -Olde Fashioned Ice Cream & Soda Shop 679-2115 7 Prospect Ave. Cobalt Temiskaming Wildlife Centre 563-8300 Hwy 11 North Earlton Elk Lake Planing Mill Tours – call to make reservations 678-2210 6th Street Elk Lake Hilliardton Marsh Provincial Wildlife Area 544-8437 48 6th Ave Englehart Kap-Kig-iwan Provincial Park 544-2050 Kap-Kig-iwan Road-Hwy. 11 Englehart Devil's Rock 647-5771 Bucke Park Haileybury Rock Walk Park- Haileybury School of Mines 672-3376 Latchford Street Haileybury Pete's Dam Park 647-5771 Hwy 65 West New Liskeard Temiskaming Treasure Tours 647-5771 Chamber’s Tourist Booth New Liskeard

Lady Belle ll - Boat Tours 647-5757 Murray Street on Wabi River New Liskeard Temagami Fire Tower 569-3808 Jack Guppy Way Temagami RECREATION

Temiskaming Nordic Ski Club 679-5106 Portage Bay Road Cobalt Cobalt Haileybury Curling Club 672-3515 302 Amwell Street Haileybury Beach & Outdoor Waterslide 672-5057 Haileybury Waterfront Haileybury Haileybury Marina 672-5889 451 Farr Avenue Haileybury Haileybury Golf Club 672-3455 Latchford Street Haileybury Bucke Park 672-2611 Lorrain Valley on Hwy. 567 Haileybury Par One Golf Range 672-1650 583250 West Road Haileybury Beach with 5 km. Lakeside Boardwalk 647-5709 Waterfront Area New Liskeard Horne Granite Curling Club 647-4422 44 Whitewood Ave. New Liskeard Maille's Marina 647-5120 40 May Street New Liskeard New Liskeard Golf & Country Club 647-6651 Golf Course Rd New Liskeard New Liskeard Waterfront Mini-Putt 647-4121 1 Fleming Drive New Liskeard John’s Tackle Box / Waterfront Marina 647-0010 1 Whitewood Ave. New Liskeard

ATTRACTIONS - THINGS TO DO - PLACES OF INTEREST IN THE SOUTH TEMISKAMING AREA

RECREATION Continued Waterfront Pool & Fitness Centre 647-5709 Cedar Street New Liskeard Tri-Town Ski Village 672-3888 Lorrain Valley North Cobalt



Latchford Paintball 676-2149 16 King St. Latchford Finlayson Point Provincial Park 569-3205 Hwy. 11 South Temagami Temagami White Bear Forest Hiking Trails 661-7609 Jack Guppy Way Temagami Temagami Canoeing Elk Lake Ski Club 678-2323 Dorothy Farmiloe Elk Lake

LOCAL BUSINESSES, EVENTS, FESTIVALS,

TOURISM ASSOCIATIONS & LINKS

Country Born Artisan with the Temiskaming Metis Community Council

672-2116 672-2112

479 Ferguson Ave. Haileybury

Tourism Ontario-OntarioTravel.net Destination Nord 1-877-684-6673 Kapuskasing Northern Ontario Tourist Outfitters 705-472-5552 North Bay James Bay Frontier Tourism 1-800-461-3706 Schumacher Temiskawa the Lake Temiskaming-Ottawa River Waterway

1-866-224-5244 New Liskeard to Arnprior

Temiskaming Genealogy Group

Timiskaming Abitibi Trail Association 1-800-249-8933 Snowmobiling Tri-Town Power & Sail Squadron www.nt.net/tspssquad Temiskaming Shores SummerFest & Bikers Reunion 647-5709 Canada day weekend New Liskeard Local Tri-Town page

MUNICIPAL LINKS

Town of Earlton - Armstrong Twp. 563-2375

City of Temiskaming Shores- 672-3363 www.temiskamingshores.ca

Town of Cobalt 679-8877 www.cobalt.ca/

Township of Coleman 679-8833

Townships of Harley, Hudson, Kerns, Casey 647-5439 www.harley.ca/

Town of Englehart 544-2244 www.town.englehart.on.ca/

Town of Temagami 567-4321 www.temagami.ca/

Town of Charlton 544-2363

Town of Latchford 676-2416

Town of Elk Lake – James Twp. 678-2237 www.elklake.ca

Town of Kirkland Lake 567-9361 www.town.kirklandlake.on.ca/



Bed and Breakfast

Establishments

What you need to know before establishing a

Bed and Breakfast in the City of Temiskaming

Shores

Introduction

� Bed and Breakfast Establishments (B&B’s) are a relatively new business venture in the area that has garnered significant interest in recent years.

� B&B’s represent an alternative to traditional hotel/motel accommodations that offers an economically feasible alternative to the traveling

public.

� The City’s current land use planning documents (3 Official Plans and 3 Comprehensive Zoning By-laws) predate this new type of accommodation.



Introduction (cont’d)

� The City is in the preliminary stages of developing a singe new Official Plan and Comprehensive Zoning By-law that, once completed, will incorporate specific policies and regulations for the location and establishment of B&B’s

Current Planning Regime

� The Dymond, Haileybury, and New Liskeard Official Plans recognize home occupations and personal services as a permitted use is their respective Residential designations.

� A Bed & Breakfast Establishment generally falls within the category of a home occupation/personal service use.

� While the City’s Official Plans may generally recognize B&B’s in Residential designations, their respective implementing Zoning By-laws may not provide enabling criteria to establish them thus possibly requiring a zoning by-law amendment.



Haileybury Zoning By-law 85-27

� Permits Home Occupations however a Bed and Breakfast Establishment is not listed in the definition of a Home Occupation.

� As such, a site specific zoning by-law amendment will be required prior to the development of a new B&B as has been the past practice in the Town of Haileybury.

� The zoning by-law amendment process will allow staff to assess the appropriateness of the proposal (i.e. number of rooms, parking, traffic and compatibility with surrounding land uses) and afford an opportunity for the public to comment.

Dymond Zoning By-law 984

� Permits a Home Occupation uses however a Bed and Breakfast Establishment is not listed in the definition of a Home Occupation.

� As such, a site specific zoning by-law amendment will be required prior to the development of a new B&B.

� Similarly to Haileybury, the process will allow staff to assess the appropriateness of the proposal and afford an opportunity for the public to comment.



New Liskeard Zoning By-law 2233

� A Home Occupation is defined as “any occupation conducted for gain or profit within a dwelling unit including a bed and breakfast, dressmaking, hairdressing etc.”

� Bed and Breakfast Establishments are permitted in Rural Residential “R1”, Low Density Residential “R2” and Medium Density Residential “R3” zones.

� Not more than 25% of the dwelling unit area shall be used for the purposes of a home occupation (i.e. 1000 sq.ft. home allows 250 sq.ft to be utilized as a B&B use)

� The B&B use shall be clearly secondary to the main residential use and shall not change the residential character of the dwelling unit.

Ontario Building Code

� The Ontario Building Code (OBC) regulates new construction and the renovations or change of use of existing buildings.

� Ensures buildings are structurally adequate for the intended use, and that certain life safety features are incorporated into the design of buildings (i.e. fire rated walls, floors and roofs, means of egress, design of doors, stairways and corridors, fire suppression equipment etc.).



Ontario Building Code Application

� B&B’s containing 2 bedrooms or less are notregulated by the OBC. Only those with more than 2 bedrooms require a building permit from the municipality.

� A B&B establishment falls under the category of “boarding, lodging and rooming house” under the OBC.

� Rooms dedicated to this type of use cannot have bathrooms or kitchen facilities for the exclusive use of the occupant(s).

Ontario Fire Code

� The Ontario Fire Code regulates the maintenance of life safety features (i.e. fire rated walls, floors and roofs, means of egress, design of doors, stairways and corridors, fire suppression equipment etc.) in existing buildings

� The City of Temiskaming Shores Fire Department, on an ongoing basis, ensures that all required life safety features are maintained in accordance with the requirements of the OBC.

� The Fire Code also requires for the mandatory retrofit of existing boarding, lodging and rooming houses including Bed and Breakfast Establishments.



Applicable Municipal By-laws

� In addition to planning documents and the OBC and Fire Code, a number of municipal by-laws will also impact a B&B operation some of which are described below:

� Waste Collection By-law: New Liskeard #2807, Haileybury #94-15 and Dymond #799.The collection of waste by the municipality is limited in the number of containers it will pickup and adjusts the frequency of pickup on a seasonal basis.

� Traffic By-law #2005-17: On street parking is prohibited in the winter between the hours of 12:00am to 7:00am. Other parking limitations exist on some neighborhood streets.

Applicable Municipal By-laws (cont’d)

� Traffic By-law #2005-17: On street parking is prohibited in the winter between the hours of 12:00am to 7:00am. Other parking limitations exist on some neighborhood streets.

� Animal Control By-law #2005-053: Limits the number of pets allowed at one dwelling to three dogs, or five cats for a period of not longer than forty eight hours.

� ATV By-law #2005-030: Permits the use of ATV’s on certain municipal streets between the hours of 6:00am and 11:00pm.



Applicable Municipal By-laws (cont’d)

� Snowmobile By-law #2005-031: Permits the use of snowmobiles on certain municipal streets between the hours of 6:00am and 11:00pm.

� Sign By-laws: New Liskeard #2414, Haileybury #98-31 and Dymond #1150. Regulate the erection, location, size and general features of signs. Depending on size, building permits may be required.

� Open Air Burning By-law #2004-028: To set a fire, an open air burning permit is required and no fire is to be set between 8 a.m. and 6 p.m. during the months of April, May, June, July, August, September and October in each year.

For More Information…

� Brian J. Carré 647-4368 Ext. 229

[email protected]

� Gerry Walker 647-4368 Ext. 224

[email protected]

� John Brown 647-4368 Ext. 230

[email protected]

� Norm Desjardins 647-4368 Ext. 235

[email protected]

� Tim Uttley 647-4367

[email protected]