thomas kaleske | kn(owl)edge – the linked data platform at kuehne + nagel

KN(owl)edgeThe Linked Data Platform at Kuehne + Nagel

Thomas Kaleske, Senior Integration Architect, Kuehne + NagelSEMANTiCS 2016, 12-15 September 2016, Leipzig, Germany

p. 28/15/2016© Kuehne + Nagel SEMANTiCS 2016

Agenda

Introduction and Overview

Live Demo

Challenges and Success Factors

Q & A


Agenda


Live Demo


Q&A

Semantic Web @ Kuehne + NagelWhat makes the story interesting

Kuehne + Nagel’s first semantic web application will manage the incident communication for mission critical applications

� Semantic Web gets mission critical

� Top Level Management is aware about it

� Semantic Web is used for Global Knowledge Management


Short Historyof semantic web at Kuehne + Nagel

~ 2014 Idea of Semantic Web for EAMExperiments with Protégé and semantic media wiki

Oct15-Jan16 Evaluation of Semantic Web for EAMEvaluation of semantic web for incident impact analysis (student project)

Feb 2016 Internal Project of the Month Internal presentation of semantic web with a prototype for incident communication

Apr 2016 ”Boundaryless EAM with Semantic Web Tools” Project presentation at the Open Group London Event and Members Meeting

May-July 2016 KN Semantic Web PlatformEvaluation of linked data platform topics (student project)

May-Dec 2016 Incident Collaboration ProjectImplementation of the first semantic web application at Kuehne + Nagel

Sep 2016 “KN(owl)edge – the Linked Data Platform at Kuehne + Nagel” Presentation of the KN semantic web platform at the SEMANTiCS 2016


KN(owl)edge Databases

KN(owl)edgeVision and High Level Architecture

…

… further KN Linked Data Sources

KnowledgeEngineer

SemanticFaceted Search

SemanticKN Glossary

(Terminology)

Meta Ontology

Service Catalog

KN(owl)edge Components Semantic Web Visualization

RDF Data Import

Incident Collaboration Tool

Incident Impact DB

… further KN Semantic Web Applications

Interface Catalog

KN(owl)edge Ontologies

Support Directory

Decision Matrix

Core Ontologies

Datasets

AuthenticationSAML (SSO)

Administration(ACL, …)

(ORG, ARCH, ITIL)

(persons, regions , customers, …)

Clustered / Single Node / Mobile Triple Stores

xx

© Kuehne + Nagel SEMANTiCS 2016 p. 68/15/2016

RDFAccess Control

RDF Table Editor

A..Z

Person

MasterData

Customer

Incident Collaboration ToolThe user story


Help Desk

Incident Manager

Incident Collaboration

Tool

“The Incident Manager wants to know, whom he should inform in case of an (severity 1) incident”

IT Support Super User Business Manager IT Manager Client Contact

…

Incident Communication

Incident

@ SMS

KN(owl)edge OntologiesRole model

� Use of blank nodes for N-ARY relations


Role

Org Unit

Geo Location

hasRole

Person

Application

e.g.CEO, Board MemberCIO, Board MemberSuper UserManager

ITSea FreightContract Logistics

Global, GlobalNorth AmericaGermany

SALOG

::

withPerson

KN(owl)edge ComponentsSelective key components

• Semantic Faceted Search

faceted search like used by modern web sites (Amazon, eBay, Linkedin, …) based on semantic web data

• RDF Table Editor

excel-like table editing for semantic web data (RDF)



Agenda

Live Demo



Q&A


Agenda



Live Demo

Q&A

Key ChallengesWhat issues did we discover

� semantic web experts are rare

� data quality

� JavaScript framework (there are many)

� blank nodes are tricky

� OWL model agility / generalization / partitioning / cross referencing

� SPARQL queries (COUNT, OPTIONAL, UNION, …)

… The Undiscovered Country


Critical Success FactorsWhat are key things to consider

� Have a semantic web vision and communicate it

� Have management support (top level sponsor, line management support)

� Implement a data governance approach

� Be use case focused (there is no one fits all)

� Provide business value



Agenda



Live Demo

Q&A

thomas kaleske | kn(owl)edge – the linked data platform at kuehne + nagel

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