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THREE STEPS TO REVENUE GROWTH

Using Net Promoter™ Score

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A Walk Through The Info[Graphic]

Understanding NPSMake NPS Part Of Your CultureCommit to Analyzing the DataTake Action!

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What is NPS?

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One Simple Question

That Lets You Understand

Customer Loyalty

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When Your People Understand This, They Are More Aware Of Their Individual Impact On Revenue

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Make It Specific to Operating Units and Individuals

Understand the Correlation to Performance

Identify Common ThemesThat Can Be Addressed

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Engage Your Customers

Leverage Promoter Referrals

Correct Detractor Challenges

Accelerate Relationships with Passives

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www.aremyclientsloyal.com

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THANK YOU!

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