thriving in healthy chaos : trends impacting lotterywest senior managers annimac lotterywest senior...

Thriving in Healthy Chaos :

Trends Impacting Lotterywest Senior Managers

Annimacwww.annimac.com.au

LOTTERYWEST

Senior Managers Seminar 8 March 2005

Speaker

Rate of ChangeRate of Change• every 10 seconds every 10 seconds == new web site new web site

• every 10 minutes every 10 minutes == new technology new technology

• every 10 days = new product / service

Amount of change in one day

Grandmother had in one year.

Younger we are - faster our world moves.

Driving all Drivers of ChangeDriving all Drivers of Change

Technology :

in 2020

70 % of job types do not exist now

because

80% of technology is not invented yet

Likely jobs in next 10 years :

• Director of Emerging Thought

• Chief Zookeeper of people

• Creative Undertaker

• Thought Jockey

• Chief Imagination Officer

• Hacker Relations Manager

• Valuer of Intangible Assets *

• Human Interface Manager *

* Exist in 2003

More Change More Change == More Options More Options

Living longerLiving longer

More generations alive

Living elsewhereLiving elsewhere

Living with leisure Living with leisure

Changing household structuresChanging household structures

Rising divorce rate, singlesRising divorce rate, singles

Smaller householdsSmaller households

Changing ethnic mix - Changing ethnic mix -

EurasianEurasian

More Change = More Options :More Change = More Options :

New tribalismNew tribalism

Living differently Living differently

Home leasing on the rise Home leasing on the rise

Fast rising Incomes & wealthFast rising Incomes & wealth

Outsourcing tasks & chores

Spending for short termSpending for short term

Living with I C & TLiving with I C & T

Rise of virtual shopping Rise of virtual shopping

Increasing knowledgeIncreasing knowledge

More Change = More OptionsMore Change = More Options

ICT contd :ICT contd :

Increasing financial literacyIncreasing financial literacy

Electronic “guardian angels”Electronic “guardian angels”

New entertainment & sportsNew entertainment & sports

Working differentlyWorking differently

New industries & occupationsNew industries & occupations

Changing spiritualityChanging spirituality

Outlawing discriminationOutlawing discrimination

Changing politics - ideologiesChanging politics - ideologies

Ecological community sensitivity . Ecological community sensitivity .

Adapted Ruthven,Ibis 2003Adapted Ruthven,Ibis 2003

Adapted Ruthven,Ibis 2003Adapted Ruthven,Ibis 2003

Changing World of BusinessChanging World of Business

From CapitalismFrom Capitalism

to Co opitalism to Co opitalism cooperative capitalismcooperative capitalism

From Profit DrivenFrom Profit Driven

to Quadruple Bottom Line to Quadruple Bottom Line financial environmental social cultural factorsfinancial environmental social cultural factors

Sustainability :Sustainability :

People firstPeople first

Planet secondPlanet second

then then

Profits followProfits follow

THE CLUETRAIN MANIFESTO : THE 95 THESES

Copyright 1999 Levine, Locke, Searls & Weinberger

All rights reserved.

However, world rights granted for non-commercial use on condition that this page remains intact, including this notice.

Rip it, steal it, web it, mail it, post it.

This message wants to MOVE !

www.cluetrain.com

THE CLUETRAIN MANIFESTO : THE 95 THESES

Copyright 1999 Levine, Locke, Searls & Weinberger

All rights reserved.

However, world rights granted for non-commercial use on condition that this page remains intact, including this notice.

Rip it, steal it, web it, mail it, post it.

This message wants to MOVE !

www.cluetrain.com

Cluetrain Manifesto

1. Markets are conversations.

2. Markets consist of human beings, not demographic sectors.

3. Conversations among human beings sound human.

They are conducted in a human voice.

4. Whether delivering information, opinions, perspectives,

dissenting arguments or humorous asides, the human voice is

typically open, natural, uncontrived.

5. People recognize each other as such from the sound of this

voice.

6. The Internet is enabling conversations among human beings

that were simply not possible in the era of mass media.

… 95

Cluetrain Manifesto

1. Markets are conversations.

2. Markets consist of human beings, not demographic sectors.

3. Conversations among human beings sound human.

They are conducted in a human voice.

4. Whether delivering information, opinions, perspectives,

dissenting arguments or humorous asides, the human voice is

typically open, natural, uncontrived.

5. People recognize each other as such from the sound of this

voice.

6. The Internet is enabling conversations among human beings

that were simply not possible in the era of mass media.

… 95

Thrivers in Biz = Big Shift

from Cowboy Heroes - last century

Masculine left brain Economic Rationalist

to Spaceship Captains - this century

Feminine right brain Value Driven

Cowboy Heroes to Spaceship Captains

Wealth driven Value driven

Respond to change Create change

Do thing right Do right thing

Love control Facilitate others

Problem focussed Mission directed

Use fear Use hope

Use desperation Use inspiration

Win - lose world Win - win - win world

A look at the

Changing World of Employment

A look at the



From Career Employment

To Casualisation

• 5 careers min

• multi skilled

• self responsibility

Changing World of Employment contd

From Full Time

To Contract

• Project teams

• Part time

• Self negotiated


From Full Time

To Contract

• Project teams

• Part time

• Self negotiated


From Local

To Global Networks

• International teams

• global knowledge


From Local

To Global Networks

• International teams

• global knowledge

A look at

Managing Spaceship People

A look at



! Recognise generational differences !

Baby Boomers b 1945 - 60 age 45 – 60

Generation X 1960 - 75 30 – 45

DotComs 1975 - 90 15 – 30

( Ferals 1990 - 05 0 – 15)

Generational Trend Profiles Generational Trend Profiles Baby Boomers 45 - 60

Downsizing their lives

Empty nesters Married or divorced

Retired or pt workers

Sense of community Set relationships

Material status Identity from job

Security conscious Health conscious

Seek new safe experiences

Defer to authority

Love and hate change

Mobile Single Childless Net Dating

Multi careers SOHO

No Fixed Address Renters

I.D. Ephemeral Global Wired

Materialism assumed Varied lifestyles

Short term planners

Personal journey Me Generation

Risk takers Fast decisions

No commitment Environmental values

Defer to heroes

Expect & accept change

Mobile Single Childless Net Dating

Multi careers SOHO

No Fixed Address Renters

I.D. Ephemeral Global Wired

Materialism assumed Varied lifestyles

Short term planners

Personal journey Me Generation

Risk takers Fast decisions

No commitment Environmental values

Defer to heroes

Expect & accept change

Generational Trend ProfilesGenerational Trend Profiles Generation XersGeneration Xers 30 - 45 30 - 45 Generational Trend ProfilesGenerational Trend Profiles Generation XersGeneration Xers 30 - 45 30 - 45

Generational Trend Profiles Generational Trend Profiles DotComs 15 - 30

Own path No careers Temporary pairing

Group socialising Parental home

Global I.D. Net relationships

Non consumers I.D. from activity

Planetary group mission

Immediacy Wired

Multi channeled Multi actions

Temporary deference per usefulness

Need & welcome change

Managing Spaceship CaptainsManaging Spaceship Captains

Focus on organising :Focus on organising :• cross functional teamscross functional teams• range of skillsrange of skills• customer focussedcustomer focussed

Create support environment :Create support environment :

• provide trainingprovide training• resourcesresources• informationinformation• performance feedbackperformance feedback


Focus on organising :Focus on organising :• cross functional teamscross functional teams• range of skillsrange of skills• customer focussedcustomer focussed

Create support environment :Create support environment :

• provide trainingprovide training• resourcesresources• informationinformation• performance feedbackperformance feedback


Delegate :Delegate :• responsibilityresponsibility• decision makingdecision making• accountabilityaccountability

Reposition managers :Reposition managers :

• from top to frontline teamsfrom top to frontline teams• action orientedaction oriented• accountable to customersaccountable to customers


Delegate :Delegate :• responsibilityresponsibility• decision makingdecision making• accountabilityaccountability

Reposition managers :Reposition managers :

• from top to frontline teamsfrom top to frontline teams• action orientedaction oriented• accountable to customersaccountable to customers


Redefine best practice managers :Redefine best practice managers :• lightens employees loadlightens employees load• teaches employees self managementteaches employees self management• coaches everyonecoaches everyone• creates networks & alliancescreates networks & alliances

Every customer a market :Every customer a market :Every employee a businessEvery employee a business


Redefine best practice managers :Redefine best practice managers :• lightens employees loadlightens employees load• teaches employees self managementteaches employees self management• coaches everyonecoaches everyone• creates networks & alliancescreates networks & alliances

Every customer a market :Every customer a market :Every employee a businessEvery employee a business

Thriving in Healthy Chaos Thriving in Healthy Chaos SUMMARYSUMMARY

Accept increasing rate of change

Technology drives all change : use it

Younger exponentially faster - work with them

Huge generational differences

As global world shrinks : cluetrain manifesto

we gain more knowledge wisdom

more options individual demands

better spin detectors

greater passion responsibility dignity.

Resisting change is like holding your breath – if you succeed, you die.

Thank youThank you www.annimac.com.au www.annimac.com.au

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