toll group\'s quarterly magazine

$: Toll Group\'s Quarterly Magazine$
PM pays a visit to staff at Arndell Parkon page 4

DX Mail launches DX Expresson page 31

Toll Group’s quarTerly maGazine

Tolltoday Tasmania opens its doors to Toll executiveson page 26

June–augusT 2012

Toll is the asian region’s leading provider of integrated logistics services, generating revenue of a$8.2 billion and operating an extensive network of over 1,200 sites in 55 countries.

Toll has access to transport and infrastructure assets including road fleets, warehousing, ships, air freight capacity, ports and rail rolling stock.

These assets, when combined with operational expertise and technology solutions, are aimed at driving supply chain efficiencies to deliver best practice in supply chain management for Toll’s diverse customer base.

About Toll GroupMessage from Management 3

Toll Domestic Forwarding 24

Toll Specialised and Domestic Freight 33

Toll Global Forwarding 12Toll Global Logistics 14

Toll Global Express 30

Toll Global Resources 20

Community 36Wellbeing 49Staff Milestones 50

Toll Group 4

Contents

Head Office

level 7, 380 st Kilda road

melbourne ViC 3004 australia

T +61 3 9694 2888

F +61 3 9694 2880

www.tollgroup.com

editor

Danielle phillips

Group Corporate affairs

e [email protected]

2 Tolltoday

Dear Colleagues

i was appointed to the role of Chief

Financial officer for Toll Group at the

end of last year, following Brian Kruger’s

promotion to managing Director. it

therefore gives me great pleasure to

be addressing you in my first Toll Today

message.

although i am relatively new to the role

of CFo, i am not new to Toll. i have

been with Toll for almost six years,

initially in my native new zealand,

then more recently with Toll Global

resources. over the past six years, i

have lived through our business’ strong

growth and today see many exciting

opportunities ahead of us.

and i think many of these opportunities

will come to us through one Toll. During

my time working in new zealand and

Toll Global resources, i have seen

first-hand the benefits of the one

Toll approach, especially from a cost

perspective in relation to purchasing

and procurement opportunities.

We have seen the benefits of this already

through Group-wide travel purchasing

and a single global Toll uniform range,

and are currently working on a bulk

fuel buying contract which will deliver

significant savings. alone, we cannot

achieve these benefits, but collectively

we have greater bargaining power and

can drive better value for money from

our suppliers.

One Toll approach brings exciting opportunities

another way which we stand to benefit

financially from behaving as one Toll

is how we win business. often, our

businesses are tendering for contracts

which alone do not have the capacity

or scope to be able to deliver. However,

when partnering with another Toll

business, together they can provide

a better customer proposition overall.

We must remember when tendering

as one Toll that we give our most

competitive price and think about the

bottom line benefit to the Group overall,

not just one single business unit. This

in turn will lead to more opportunities,

and more new customers.

like Brian and the rest of the senior

executive team, i am passionate and

excited about the benefits one Toll

can bring to our business. We have

everything to gain from acting together. i

encourage you all to think one Toll when

purchasing and tendering.

i look forward to seeing how you are

making one Toll work in your business,

and hope to hear many of your ideas as

i travel around the Group.

grant Devonport

Chief Financial officer

3JUNE–AUgUst 2012

MESSAGE FROM MAnAGEMEnT

The pm met with Toll linehaul and Fleet services general

manager, Bob Lovf and workshop supervisor, Charlie

Griffith for a tour of the arndell park workshop, stopping to

meet some of our heavy vehicle mechanics and apprentices

along the way.

The pm was in western sydney to praise companies such

as Toll for their contribution to the Jobs 1,001 campaign,

a national jobs initiative between employment provider

WpC Group and news limited’s community newspapers,

aimed at creating jobs across the country.

Ms Gillard praised Toll for its contribution towards growing

employment in australia, including a commitment to hire a

further 30 heavy vehicle apprentices by the end of the year.

“Toll has made an offer to engage 700 more staff over the

coming few months to do that extra work in a way that means

they are putting on 30 more apprentices,” ms Gillard said.

“This is a growing industry. a growing industry in our nation

and one in which we’ve got a comparative advantage, as we

take our skills to the region in which we live.

“We will not only see additional demand for transport and

logistics in our own country, as we export the goods that

we know that asia wants to buy from us, we’ll actually see

demand for our expertise in transport and logistics directly

in the countries in our region.”

Toll’s total staffing numbers, including all full-time, part-time,

temporary, casual and apprenticeship positions, have grown

by around 100 per month since september last year, adding

to the total of over 20,000 people Toll employs in australia.

if roughly the same continues, it is assumed we will have

grown by about another 700 employees in australia by

year’s end.

special thanks goes to Bob lovf and national workshop

manager, Scott Walsh for their time and effort in organising

the day.

To read more about the programs offered by Toll linehaul

and Fleet services, and meet some of our apprentices, go

to page 35. <

PM pays a visit to staff at Arndell ParkIt’s not every day you have the Prime Minster of australia looking over your shoulder as you work, but that’s exactly what happened to some lucky Toll Fleet workers in western sydney in april.

4 Tolltoday

TOLL GROUP

AbOvEToll linehaul and Fleet services workshop supervisor, Charlie griffith, presents the prime minister with flowers and a gift – a custom-made piston – as a memento of her visit.

FAR LEFTToll linehaul and Fleet services apprentices and employees prepare to meet the pm.

LEFTThe pm meets some of our heavy vehicle mechanic apprentices during her visit.

5JUNE–AUgUst 2012

TOLL GROUP

as we head to the end of the financial year, we have

some timely reminders in relation to your employment

with the Toll Group and in particular, in relation to your

superannuation fund.

Emergency contact details – are these up to date?a very important detail for each and every Toll employee (and often overlooked) is an up-to-date emergency contact.

Toll employees who can access their pay slips online can

set up their own emergency contact details. if you are in this

category we would ask you to ensure that you check the

emergency contact details Toll holds for you.

if you do not have access, you need to request an emergency

contact details form from your manager/supervisor, then

complete and return the form to your particular payroll

department so these details are properly recorded.

Does your super fund have your correct address? your super fund will shortly commence sending end of year

statements. it is the responsibility of employees to ensure that

their super fund holds the correct personal details. please

check that yours is up-to-date.

Have you completed a beneficiary form for your super fund? Have you recently been married, divorced, remarried, or had

more children? if so, is there a need to amend your nominated

beneficiaries? make contact with your fund and ensure your

nomination of beneficiary is up-to-date.

Important information regarding your superannuation fund and employment details

Is it time to review your investment strategy? Do you need to review your investment options within your

superannuation fund? you may be able to do this online or

speak to a representative from your superannuation fund to

arrange these changes.

Financial planning solutions at Toll your financial security and wellbeing are paramount, which

is why at Toll we were very pleased to introduce financial

planning offerings last year. These are competitively priced

and easily accessible through anz Financial planning and

outlook Financial solutions*. you can find out more by going

to quick links-Employee Benefits on the intranet, or the

news section in the superannuation portal, also accessed

through the intranet.

if you would prefer more information on financial planning

or how to select a financial adviser, you may contact other

industry bodies such as, the Financial planning association

of australia ltd www.fpa.asn.au or the australian securities

and investment Commission (asiC) on 1300 300 630 and

ask for the booklet Getting Advice.

should you wish to discuss any of the above points further,

please email Cheryl Barbary, group superannuation manager

at: [email protected] <

DISCLAIMER *Toll does not endorse or recommend use of either company. Both firms were approached to provide you with access to a cost effective advice solution if you wish to access one.

6 Tolltoday

TOLL GROUP

Single web presence project gets green lightafter six months of building a business case to develop a single website for the Toll group, the project team has won the backing of the board and the group senior executive Committee (gseC) to progress to the development stage of the new One Toll website.

The project will finally bring together the 73 websites, that

currently represent Toll and its services online.

The single Toll website supports the one Toll vision; decisively

conveying a consistent integrated approach to the way we

do business to an online audience as well as our many

stakeholders around the world.

as well as revamping the existing web presence, the site will

be actively managed and provide:

•a consistent Group-wide website structure for corporate,

divisions and business units.

•an integrated common look and feel that promotes

the Toll brand and supports cross-selling of services.

•a more personalised customer experience and

multi-regional, multilingual content.

•The ability for content to be updated on the website

by business and nontechnical people, providing the

workflow so that content can be created, reviewed

and approved.

During the next 15 months, the project team, led by Jeremy

Lewison and supported by Group Corporate affairs and

Global information services, will be undertaking a design

process with people throughout the business. The build

and roll out will then follow the design phase with the

launch of the new site slated for mid-2013.

Throughout the initial scoping phase of the project,

Jeremy said he and his team have been overwhelmed

by the support of Toll people across the business.

“We are extremely grateful for the participation so far

and will be calling on this again as we progress into

the design and build phase,” he said.

“This is a website for the whole Toll Group and we want

everyone to feel like they are a part of it. at the end of the

day, the single website needs to be a useful resource for us

and our stakeholders, and we are grateful for any feedback

and suggestions.”

if you would like to be involved in the consultation process for

the next phase of the site or have any questions, please contact

Jeremy at [email protected] <

bELOWsome of the current 73 Toll websites that will be brought into the new single site.

7JUNE–AUgUst 2012

TOLL GROUP

students from the Catholic agricultural College Bindoon,

are getting their hands dirty, thanks to a new workplace

learning opportunity recently piloted in perth. The program

is the product of cooperation between the college and Toll

express, Toll linehaul and Fleet services, and Toll intermodal.

The agricultural college, located about an hour’s drive north

of perth, is a unique combination of a secondary school and

a working farm. as well as being assessed on their classroom

work, students are given the opportunity to show their ability

with the tools and skills required in the day-to-day running

of a working farm.

Toll working environments are a good match for the college,

which attracts young people who love hands-on work with

machinery, whether using it in farm operations, or taking

it apart for maintenance and repairs. The program has an

emphasis on allowing the students to become engaged in

meaningful and serious work.

The college’s vocational education specialist, Theresa Okely,

who has been working with Toll’s Western australia chaplain,

Ken Maley, to design and launch the pilot, is delighted to

be able to offer her students a ‘real world’ experience of

working life.

AbOvEmechanic, Clinton McCain instructs Joseph Pollicino (16) at the Toll linehaul and Fleet services workshops, newburn, Wa.

Theresa said, “The success of this program can be measured

in extent to which our students gain an understanding of

what it means to be employable, and how it feels to be part

of the workforce.”

according to Jason Holmes, group business development

manager, the program is a win-win for all concerned, helping

young people gain valuable experience, as well as an

investment in the future of the transport and logistics industry.

Jason said, “Toll and the transport industry in general needs

the next generation of workers looking to our industry as a

positive career option, this can only happen by exposing

these young people to the best that the transport industry

has to offer.”

Jason has added a significant resource to the program,

arranging for a decommissioned prime mover to be given to

the college as an invaluable aid to heavy transport training

and education.

Bindoon student, Joseph Pollicino, pictured with Toll linehaul

and Fleet services mechanic, Clinton McCain, sees the

program as a way of experiencing the career he wishes to

pursue. “i am enjoying this opportunity as a stepping stone

to my career.” <

Toll partners with WA college to offer training

8 Tolltoday

TOLL GROUP

you may have read in the annual report that in July 2011,

Toll signed up to the australian employment Covenant (aeC); an initiative to source 50,000 jobs for indigenous

people across the country. Through this, Toll committed to

creating 1,000 employment opportunities for indigenous

people over the next decade.

This is our public commitment to helping bridge the gap

between indigenous and non-indigenous people, as well

as creating a safe and welcoming workplace for indigenous

employees.

To achieve this, we are now working on developing a strategy

that will ensure Toll becomes an employer of choice for

aboriginal australians and Torres strait islanders, as well as

for all other members of the community.

The first step in doing this is to develop a reconciliation

Introducing the Toll indigenous engagement program

action plan (rap) for Toll in collaboration with our internal

and external stakeholders. During this process, we will be

speaking to people across the business and would be keen

to hear your thoughts.

as part of this process we will be looking at ways to build

business relationships with the indigenous community. one

of these methods will be by joining the australian indigenous

minority supplier Council (aimsC). This membership will

give us access to a wide range of indigenous suppliers and

partners. more information about the aimsC will shortly

be available from the Toll Group intranet under the Group

Procurement section.

if you have any questions about the program, or would

like to be involved in the planning phase, please do not hesitate

to get in touch with Danielle Phillips, Group Corporate Affairs –

[email protected] <

on Thursday 22 march, 10 of Toll’s most successful female

leaders in Victoria, acted as role models and ambassadors

for our industry at a luncheon aimed at encouraging young

women to join the transport and logistics industry.

The luncheon, organised by the institute of supply Chain and

logistics, brought together 200 female high school students,

their careers teachers, transport and logistics professionals,

and key local business people to discuss the benefits of

working in our industry and the opportunities that are open

to women today.

Held at the famous Flemington racecourse in melbourne, the

home of the melbourne Cup, the event was an opportunity to

hear from some of the country’s most inspiring female leaders

from industry, politics and the military, as well as share stories

of career development with young women.

Toll women inspire future logisticiansLesley Staples, Group Director Human resources at Toll

attended the luncheon and was overwhelmed at the positive

response from the people there on the day. she said, “it

was really encouraging to see so many bright young women

attending an event about our industry. With a traditional

low intake of female employees, the transport and logistics

industry has a lot to offer young women today, and i think we

inspired a few to look a little further into a career in logistics

at this event.

“There is a lot of work to do to educate and enthuse young

people about joining us when they graduate from school or

university. Taking part in more events like this will certainly

help get us known among this target group.” <

9JUNE–AUgUst 2012

TOLL GROUP

This in focus highlights the work of managed Transport

services (mTs) headed by Gerard Gibney.

MTS was created to solve a problemmTs was established in 2004 with the purpose of supporting

some of Toll’s major customers. These customers, including

Coles and unilever, had large, complex transport models

and were looking for control and a simple methodology that

offered standardisation, while still maintaining the experience

and expertise their staff had developed over many years.

Clients needed a logical solution allowing freight to be moved

the correct way with the appropriate service option. The

customer’s service promise had to be honoured, but in the

most cost effective way.

rather than leaving these calculations to individuals, Toll

developed a systemised model that made sure Toll’s vast

range of services could be used more efficiently and simply

by the customer. They were, however, supported by agreed

business rules which executed the right choices to meet

the service promise for the agreed cost, incorporating the

experience and expertise.

savings

savings are achieved by:

•reducing administrative costs. mTs has a centralised

settlement function which is automated for all Toll business

units, providing one central Toll invoice.

Toll Group business Development

•automating the choice which determines the most efficient

transport provider and service to use. This therefore ensures

freight is moved the correct way with the appropriate service

option, thereby reducing waste and cost.

•combining open orders in the system. The opportunity

to consolidate is always available throughout the day,

minimising duplicate shipments to the same address

on the same day which reduces transport costs.

•dedicated support. although delivered by the internet for

fast deployment, mTs is also supported by a call centre

to resolve queries related to how to use the system or

transport issues. in some cases mTs have onsite

planners who utilise the system as their tool for action

and communication to deliver transport management

on a day-to-day basis.

The strategy

Toll wanted its large range of services to be deployed in the

best possible way in order to retain our customers as trusted

partners. in response, Toll proactively sourced and built

mTs at great expense. it should be noted that mTs is not a

software house; but rather a premium transport and logistics

offering. To that end, Toll wanted its mTs service provided

when prudent or as required. The current Toll business model

operating within business units is very efficient.

However, some customers need and/or want the breadth of

service range available, in short one Toll.

Managed Transport Services in focusgroup Business Development (gBD) works with businesses across Toll to attract new customers and offer existing clients a better solution to meet their logistics needs. Implementing the One Toll initiative through sales, gBD brings together Toll business units to offer the best solution to the customer.

10 Tolltoday

TOLL GROUP

mTs can cater to all customers, providing options from a 4pl

service via its premium package, through to smaller options

for users just wanting three or four business units coordinated

in the best way, which is provided through the integrated

Transport management (iTm) offer.

Communication is key

each stakeholder in the customer distribution network needs

to be in the communication loop. The system not only makes

sensitive calculations and plans shipments to offer the best

equipment utilisation and booking information, it completes

this safely ensuring driving hours are not breached. mTs

communicates to all those involved (providing line level detail

where required), detailing what is coming and when, as well as

days in advance via asn’s and system generated manifests.

The information is electronically sent to warehouses for picking;

to distribution centres for receiving, to transport companies

for full load equipment planning, and even for receivers of a

single parcel. all necessary paperwork (which is acceptable

to all business units) is also provided via the system.

account managers are available and Kpi reports are easily

created so the customer only need see one Toll contact if

that is the preference.

MTs today

mTs today has a range of service offers to support small

users through to large companies who want the same thing.

Transport functionality and flexibility is increasingly becoming

a challenge in today’s environment. making transport more

efficient means less waste, and as a result less costly. it also

lends itself to a greener environment as truck usage is more

efficient. mTs offers visibility, communication, control and

standard approaches to what has always been a complicated

and ever changing environment.

mTs is here to help if you are a Toll customer using one

or more Toll business units and want to explore a different

model. as a manager or sales representative, if you believe

mTs can help one of your customers please contact us. mTs

will happily meet with you or the customer to determine if we

can be of assistance.

please contact either Michael Williams, sales and operations

manager at [email protected] or Gerard

Gibney, national manager at [email protected] <

supply Chain

solutions

managed

Transport services

Business

Development

Tender management &

industry / Client analysis

Damain Bishop

Group Director,

Group Business Development

11JUNE–AUgUst 2012

TOLL GROUP

TGF welcomes latest European GM

Marinus uleman is Toll global Forwarding’s new MD for The netherlands. Marinus has been with our Dutch operations since 2005, when he joined predecessor Baltrans along with other colleagues from TnT Freight Management.

most recently branch manager of the rotterdam office

before his recent promotion to country mD, marinus

is now in overall charge of a fast-growing multi-modal

forwarding operation with branches in amsterdam (airfreight

and accounting) and rotterdam (ocean), employing 35 staff.

Highlights of the business include its strong ships’ spares

business, taking advantage of rotterdam’s role as a major

port surrounded with marine engineering industry. more

remarkable is Toll Global Forwarding’s airfreight-based

perishables exports business, which was a major contributor

to its staggering 900 per cent growth in 2011 – shooting 46

places up the iaTa league table to finish a highly-respectable

ninth behind some formidable competition!

another interesting mainstream business sector is exporting

glasshouses. it’s no surprise that The netherlands – with

its world-renowned horticultural industry – is also a leading

producer of the structures used by growers. Toll has made

such a name for itself in this specialised business, that it

handles exports for many of the main manufacturers, shipping

to markets including Greece, mexico, north america and

even australia.

The first thing that strikes you about marinus is his unexpected

accent, for one with an obviously Dutch name. it’s strongly

irish – but the explanation is simple: his father is Dutch, but

his mother is irish – and he lived in Cobh, Co. Cork for

the first thirteen years of his life. marinus thinks ireland

may also be responsible for his love of shipping, “i blame

watching the comings and goings of ships through the

port throughout my childhood, for my later decision to

join the industry.”

of his new post at Toll, he added, “The key elements of our

success in the past few years have been the combination

of dedication, enthusiasm and commitment of our staff

towards our clients. i’ll be looking to continue to build on

that strong base we have established and to progressively

develop new areas of expertise in our business. The strong

global presence and diversity of the Toll Group will clearly

be a major stepping stone towards a very promising

future for the forwarding division.” <

LEFTMarinus uleman, new Gm for The netherlands.

12 Tolltoday

TOLL GLObAL FORWARDInG

The new man driving Toll Global

Forwarding’s sales effort in the

europe and middle east (eme) region

is Gerd Kux, a 38-year veteran of freight

forwarding and logistics. He took up his

new post as regional director, marketing

and sales on 1 January.

Gerd has an impressive list of jobs under

his belt. He began his career as an

apprentice at Kuehne + nagel, earning

a degree in freight forwarding. on

returning to the company after national

service, he spent time in iran and Hong

Kong. He went on to hold a variety of

senior management posts at Hellmann,

Calberson, Kuehne + nagel (main

board director), TnT (Ceo Germany)

and panalpina (eVp ocean, Germany).

most recently, he held the post of global

director, sales and administration at

Hellmann Worldwide logistics, based

in Hamburg.

now at Toll Global Forwarding, Gerd

will manage the company’s eme sales

and marketing functions covering 44

branches in 12 countries. although

based with the eme senior management

Gerd’s home: his customer’s office!team in zurich, he doesn’t expect to

spend much time in the office. Gerd said,

“my early priority is going out on the

road and selling our services, playing

to our strengths. pr and advertising

are obviously important, but you also

have to show your face. my home is my

customer’s office.”

“We can really steam up our exports

from europe and the middle east to

australasia and asia, because we have

such a strong network and resource

there, but we have to go out on the

streets and tell customers about it more

often.”

Why did Gerd quit one of the highest

profile jobs in the business, working with

a well-established operator, to take on

such a demanding role with a relative

newcomer in the eme region? Gerd

believes, “Toll is forwarding at its best.

Being here takes me back to my roots.

This is about building from a relatively

low level by putting in all the skills and

the effort, and watching it grow. it’s an

exciting new challenge and i’m really

pleased to be part of it.”

Toll Global Forwarding’s regional mD

of eme, Hakan Bicil, said, “We are

delighted to welcome Gerd to our team.

He brings with him a vast wealth of

experience at senior management level

in major organisations, which will be

invaluable as we build up our presence

among the world’s largest exporters

and importers.” <

AbOvEgerd Kux, new eme regional director, marketing and sales TGF.

When it comes to international trade

the world is one market and to

be truly competitive, we must embrace

globalisation.

as such, Toll Global Forwarding in

australia and new zealand has taken

the concept of offshore processing and

reinvented it, dealing with the traditional

negatives in a unique way – by being

fully inclusive.

recognising the potential impact on

customers and our people, TGF anz first

reviewed their own business structure

and modelled it to accommodate a new

organisational design that does not

differentiate between local and offshore

staff – whereas the traditional business

model isolates the offshore group. This

led to the creation of a business support

unit (shared services) consisting of a

‘virtual’ team, made up of people from

all around australia, new zealand

and China. This move was possible

Innovation through globalisationpartly because of the advancements

in technology, but mainly because we

simply decided to stretch the envelope

and pursue absolute efficiency using

any advantage available, leveraging

from our own network capability and the

additional resources available through

the broader Toll network.

our two primary objectives are to firstly

enhance customer experience and

secondly to achieve this while becoming

more competitive in our market. When

it came time to consider scope, we

made our biggest decision – depart

from the traditional offshoring model

of limiting scope and instead become

‘inclusive’. rather than isolating tasks

and functions and allocating them

to a stand-alone offshore group, we

included as many tasks and functions

as practicable and included a broad

range of people and skills from a range

of geographical locations into that

group. simply there is no ‘them’ and

‘us’ and from a customer perspective,

which provides a seamless solution.

The most recent addition to shared

services group is being recruited and

trained in China. This is being done with

the support of our shanghai colleagues

and the team is located within a Toll

Global logistics facility in the outskirts

of shanghai. This co-operative model

between TGl, TGF anz and TGF

China has seen benefits for all the

parties involved, financially, culturally

and commercially due to increased

communication, better networking and as

a consequence, a better understanding

of the activities and requirements of each

Toll business unit.

Where to from here? Well as we have

discovered, there are no boundaries,

no borders, no limits to what we

can achieve. <


TOLL GLObAL FORWARDInG

A One Toll challengeTransporting 55 trees from Thailand to Singapore

When Toll global Logistics in singapore won a contract to bring 55 trees from Thailand to singapore, they knew this was going to be a challenging operation, but they weren’t quite sure just what was in store.

TGl singapore’s specialised feeder team was recently

awarded the project through Gle logistics singapore

to ship 55 trees that Resort World Sentosa had purchased

from various parts of Thailand.

Working with Toll Global Forwarding in Thailand, the primary

scope of this project was to provide a set of tug and crane-

barge named Toll Cengal and Toll 1819 respectively to be

mobilised to maeklong port in Bangkok where the trees would

be loaded for export to singapore.

Toll’s responsibility was to make sure that the 55 trees were

safely chaperoned by our tugs and barges to singapore.

This included the safe loading of the cargo, and ensuring

that they were firmly secured to withstand the challenging

sea conditions. The journey of 850 nautical miles back to

singapore was one which could potentially cause problems

due to unpredictable conditions.

The singapore team is no stranger to vessel chartering and

operation, but it was the first time they had carried delicate

forestry assets. The team had to source a reliable and

competent logistics provider who could handle the loading

operation at Bangkok with care and precision.

The situation was made more interesting when Thailand

encountered the country’s worst flooding crisis in the past

three decades. By early november, although the flood was

seemingly under control, the aftermath resulted in some

problems at the port of origin. Firstly, the road conditions on

some of the main trunk roads leading to Bangkok were very

bad, to the extent that they were not roadworthy making the

transportation of the trees from the north to the main port

almost impossible.

This problem was compounded by the conditions at the ports.

There was congestion at the main ports in Bangkok due to

the excessive backlog of activities following the flood crisis.

The earlier plans to load at the main ports in Bangkok were

no longer going to work.

The shipment was delayed from mid november to late

november, to wait for further receding of the flood waters

for improved port conditions. This was the beginning of what

seemed like a challenging assignment.

maeklong port, which is almost 100km south-west of Bangkok,

was identified by the shipper. This was not the preferred venue,

given that it is a small fishing port and lacking in infrastructure

and facilities such as lifting gear.

Thankfully Toll Global Forwarding Thailand sprang into

action and came to our assistance; amidst their domestic

flooding problems that affected many of their staff and family.

Mr Monthian, an experienced project manager was appointed

to coordinate the port usage, lifting equipment and stevedoring

gang to carry out the loading operation of the 55 trees.

The vessels left singapore on 17 november and reached

maeklong port on the evening of 28 november, after a gruelling

12-day sea journey fighting monsoon conditions and waves of

8m on average. The trees were already lined up at the wharf

of the port awaiting loading.

The TGl singapore, TGF Thailand and port working teams

arrived at maeklong port at the first light on 29 november.

admittedly, this was also the team’s first experience in

loading and securing trees onto barges. The lifting and

lashing operation was very gentle and slow initially, due to

the unique characteristics of the cargo and adhering to the

strict requirement from the shipper that all trees have to be

firmly secured and remain upright till arrival at port of discharge.

However, momentum soon picked up as the hours passed

and by midday we were clocking an average of 15 minutes

to lift and lash each tree. By 10pm that day all trees were

loaded onto the barge, and the lashing work was completed

a few hours later.

The morning of 30 november was spent on the final inspection

of the lashing by the shipper and cargo owner. The inspection

was stringent as the shipper had recognised that this was a

difficult assignment and anticipated the rough sea conditions

that came with this project for the return journey to singapore.

after the final formalities from the Thai Customs and

immigration department, the vessels set off back to singapore.

bELOWone of the greatest challenges was to ensure the trees were kept upright for their gruelling sea journey home.

14 Tolltoday

TOLL GLObAL LOGISTICS

The home bound journey was made easier with the tail wind

assistance; there were occasional high sea waves of 8m,

when the vessels were heading around the Gulf of Thailand

and Kuala Terengganu areas. other than that, it was smooth

sailing and the vessels safely reached singapore water on

the evening of 9 December.

in the early afternoon of 10 December, after the immigration

formalities and port clearance, the vessels sailed into the west

landing zone at resort World sentosa (rWs). The excitement

was great as our customers and officials from rWs waited at

the wharf. The constant clicking of the cameras as the barge

approached them signalled joy and relief. Together with the

customers and officials from rWs, TGl staff welcomed the 55

trees and gave ourselves a pat on the back for a job well done.

Congratulations to the singapore specialised feeder team

and Toll Global Forwarding Thailand team – another one Toll

mission accomplished. <

AbOvEThe first ‘gaint Thai bonsai’ to be hoisted.


TOLL GLObAL LOGISTICSTOLL GLObAL LOGISTICS

Toll Global logistics’ Contract logistics team is proud to

announce it has been named as the winner of the

optus Business mobile app Faceoff competition. The

competition asked for companies to submit ideas that could

be implemented on smartphones with the winner securing

a$30,000 in funding to develop the idea into a fully-functional

smartphone application. The team made up of Kane Pitman,

Charni Cargill, Stephen Carroll and Nick Dabner, were excited

to receive the large cheque courtesy of optus Business.

of 97 entries, the driver fatigue management application

entry from Contract logistics was shortlisted and ultimately

awarded as the winner. The idea stemmed from the complexity

seen when training drivers about the procedures and

compliance requirements for fatigue.

Fatigue compliance requires complex calculations to be

performed by the driver and the fleet allocator to ensure

correct breaks are taken during shifts, over 24, seven and

14 day rolling periods for multiple fatigue schemes over

multiple jurisdictions and timezones.

The application assists here by providing the driver with an

easy interface to log their work and rest periods, while

providing advice regarding rest and driving time calculations.

Contract Logistics wins Optus business app competition

The idea is to move the complex calculations to the mobile

application to make it easier for everybody involved, particularly

the driver. all the data is kept on the driver’s phone and can

be used to support fit for work statements, although the

application doesn’t replace the legal requirement for log books.

The application development is being carried out by optus

Business’ mobility partner mobiliseiT and will leverage the

axiom iT technology already in use within the Contract

logistics business. The application is to be provided free to

any user who wishes to download it from either the apple or

android app stores. all the information remains the property

of the driver. The intent is to address an industry-wide safety

issue by providing better technology in place of paper-based

solutions. The application is due to be released later in 2012,

and we will let you know when it is available for download.

Well done to Kane, Charni, stephen and nick for taking the

initiative to make fatigue a little easier to manage.

Kane pitman, national risk manager, said “Winning this

award builds on our strong safety culture, improves the tools

available to our business users and supports our strategy to

mitigate all possible fatigue risks.” <

AbOvEThe winning team collecting its cheque from optus:

stephen Carroll, strategic Development manager, Toll Contract logistics (top left).

Charni Cargill, was organisational Development adviser, Toll Contract logistics (bottom left).

Kane Pitman, national risk manager, Toll Contract logistics (1 from right).

nick Dabner; Business solutions manager, Toll Contract logistics (right).

16 Tolltoday


on 9 January 2012, automotive’s parts logistics service

successfully launched its newly awarded Holden contract

located just behind the vehicle assembly plant in edinburgh

park, south australia.

The site is now the largest cross dock/warehousing facility

managed by the automotive team in australia. operating in

line with the vehicle assembly plant, this provides Holden

with the resources required to manage practically all of their

Automotive’s parts logistics service sets up in South Australia

imported components needed for the production of the Holden

Commodore and Holden Cruze models.

This new contract has been awarded for three years with a

possible one plus one year performance-based extension.

This new contract is a huge boost to our south australia

operations and we believe will provide a strong launch pad

for further expansion in the region in the coming years. <

AbOvEThe Holden intercontinental Cross-Dock.

Toll Global logistics has been awarded three Johnson &

Johnson (J&J) third party logistics (3pl) service awards

for best warehouse management, best customer service,

and best group contribution across its regional distribution

centres in China.

The company’s regional distribution centres in China

were recognised by J&J’s customers as the best supplier,

consistently offering a first-class delivery service with zero

complaints. Toll’s shanghai distribution centre made enormous

contributions by switching 3pl projects in the eastern region,

working with J&J in developing improved transportation

services.

Felix Zhang, Johnson & Johnson’s consumer China supply

chain director, congratulated Toll and said, “managing the

supply chain for fast moving consumer goods (FmCG) can be a

complex practice today. We are happy to have Toll’s know-how

and their positive efforts and dedication in understanding our

business requirements in China, which has helped optimise our

J&J warehousing and transportation processes and enhanced

delivery service for our customers at our end”.

Toll Global logistics president and Ceo Wayne Hunt said,

“Toll is particularly proud to be recognised by such awards

from its customer J&J, a 125 year old global brand, and we

will continue to work with J&J to support its commitment to

its customers in China.

“These awards are a reflection of our robust capability to

handle the FmCG sector for multinational corporations, and

is a testament to Toll’s commitment in providing unparalleled

service in the asia pacific region. local people and local

knowledge means we’re able to work more effectively for our

customers,” mr Hunt said.

With an asia pacific focus but also with a global reach, Toll

is constantly acknowledged for its innovation and service

excellence by its customers in the region. Toll Global logistics

has previously been recognised with a 2011 supply Chain

asia logistics award, and a Global supply Chain Council

2010 CHaina award. <

Toll wins customer awards from Johnson & Johnson in China

AbOvEThe team from Toll Global logistics receiving their awards.


TOLL GLObAL LOGISTICSTOLL GLObAL LOGISTICS

bELOWThe participants of the Toll Global logistics india Continuous improvement workshop, held at the Chennai logistics Centre.

One Toll philosophy brings CI to ChennaiIntroducing CI to TGL in IndiaWith the demonstrated success of the Ci program in australia,

shannon Wright from the Ci team travelled to Chennai, india

to assist the local team review the business operations of

one of their major contracts and implement the foundations

of the Ci program.

The customer was concerned about the upcoming peak

season and Toll’s ability to successfully meet their service

Kpi’s during this period, which would then negatively impact

on their growth strategy for the region.

To begin, key stakeholders were assembled from both Toll and

the customer. a Ci workshop to understand the key principles

of the program was held. The business flow was drawn on a

material information flow analysis (miFa). a gap analysis was

performed of the current processes and procedures which

identified issue points and these points were collectively

brainstormed for solutions. Ci tools were used to capture

relevant data, identify opportunities for improvement and

monitor the daily operations.

an important step was the development of critical Kpi’s based

on key business triggers, the operation was then able to react

accordingly to changes. This led to correct performance

management processes.

The Ci program rolled out in Chennai was a shortened version

of the australian program. The program had some great early

wins. These were quickly recognised by the customer and

over the next four weeks, the program started to become part

of the operations culture and the customer’s confidence in

our operations improved, as well as the overall relationship.

CI leading to more work opportunitiesas a result of improved results achieved from the Ci program

by the local management team, as well as the customer

relationship building performed by both the regional

management and business development teams in singapore

and Chennai, Toll has been invited to tender for additional

work with the customer’s supply chain operations both within

Chennai and in other regions of india.

The Toll Global logistics india management team was very

happy with the operational visibility of the Ci program, as well

as the structured process around the operations management

and problem solving processes. Due to this, they are now

looking at applying the program to other businesses within

india.

Both the australian and indian TGl management teams, as

well as our corporate management team in singapore, have

agreed this is a clear example of how embracing the one Toll

philosophy and sharing our experience, resources and skill

sets, has worked to strengthen Toll’s reputation of being the

number one supply chain solutions and logistics provider in

the asia pacific region. <

Toll Global Logistics embraces Continuous ImprovementFor the past two years, Toll global Logistics has been rolling out a Continuous Improvement (CI) program across its australian operations. This program is built around the lean philosophy of reducing waste in our business. The program has delivered some great outcomes in the areas of people, cost, service and quality for our businesses, which have been noticed by our corporate office in singapore. Here are a few examples of how TgL is implementing CI in its business around asia Pacific.

18 Tolltoday


Toll Global Logistics’ Customised Solutions holds Continuous Improvement conference

Toll Global logistics Customised solutions has recently

held its second annual Continuous improvement (Ci)

conference in melbourne.

With attendees including the Customised solutions leadership

team, business managers and operations managers from

across the country, the conference was an opportunity for the

operations teams to get together to review achievements to

date, and plan the next steps in their Ci journey.

The 2012 conference focussed on delivering measurable value

to customers and the business through focussed improvement

initiatives, building on the inaugural 2011 conference which

concentrated on setting up the 5s+1 program to organise

workplaces, increase efficiency and reduce waste.

presentations from the operations team throughout the

conference examined case studies on focussed improvements,

team communication, the benefits gained from the 5s+1

program, and in2share; an internal information sharing medium.

The leadership team took the opportunity to present business

improvement plans for each state, having assessed the

business against a set of criteria to measure Ci maturity, and

set the overall score targets for the following year.

Day two of the conference comprised a series of site visits

to look at Ci in action, including the Kmart DC in Truganina,

the confectionery and fashion DCs in altona north, unilever

at Knoxfield and the Kraft DC in Dandenong.

General manager, Chris Pearce, outlined in his opening

address, the importance of Ci to Toll. He said, “Continuous

improvement helps our teams think differently about how they

go about their daily work, and delivers measurable value to

our customers, while providing our teams with the tools and

training to achieve and measure success. The 2012 conference

provides a great opportunity to share knowledge, best practice

and offer feedback, while sparking new ideas.” <

AbOvEDelegates at the Toll Global logistics’ Customised solutions Ci conference.



Toll’s work inside The Democratic Republic of the Congo

neil passfield, global Hse and security manager for Toll

remote logistics gives us an insight into working in The

Democratic republic of the Congo (DrC) during the recent

monusCo contract.

one of the challenges facing Toll remote logistics is the ever

changing environment in which it operates.

The monusCo project office is located in Goma along

with an administration office located in the capital Kinshasa.

There are eight main fuel sites including Goma, Bukavu,

aru, Kalemie, Beni, Bunia, labumbashi and uvira.

The DrC has historically been a challenging location in terms of

security, business dealings and general day-to-day operations,

not to mention the active volcanoes that pose a threat by the

sheer nature of their potential to erupt at short notice.

another security issue which we had to deal with during the

contract was political unrest. in november 2011, the country

held its presidential elections. in the months leading up to this

significant event, it was identified that some critical planning

needed to be made to ensure the safety and security of all

Toll remote logistics staff working throughout the country.

in cooperation with the project, corporate and Hsseq teams,

extensive security planning was undertaken. This included a

visit to each site to develop and implement an emergency and

evacuation plan, establish close liaison with the un security

personnel to ensure cooperation communication and support

Working safely in The DRC

should the need arise. planning also included the relocation

of non-essential staff to neighbouring countries allowing for

the vital administrative tasks to continue.

a command centre was established in the accommodation

villa in Goma, with updates and communications checks

undertaken at regular intervals, between sites and also to

head office in Brisbane.

Whilst there were a number of incidents as a result of the

public disorder surrounding the election process, no

Toll remote logistics personnel were directly affected.

The planning and implementation of the processes used in

this situation will serve as the model for future operations.

The smooth and successful manner in which it ran is a credit

to the people involved. <

AbOvEThe presidential elections in The DrC.

Working in 55 countries on six continents, the work we do varies massively from place to place. In The DRC we don’t operate distribution centres or deliver parcels, but we do have a vital role to play in a challenging environment. Find out more about Toll Remote Logistics’ work with the un in africa.

20 Tolltoday

TOLL GLObAL RESOURCES

Toll’s work inside The Democratic Republic of the Congo

Toll remote logistics specialises in providing integrated

logistics solutions in remote and challenging locations.

The Democratic republic of the Congo (DrC) would have to

rate as one of the most challenging locations in the world.

supplying more than 3 million litres of fuel there a month

would have to rate as one of the toughest jobs in the world.

The united nations and Toll remote logistics have a

well established working relationship that covers a broad

scope of services that includes worldwide movement

consultancy services to the movement Control section

and the provision and distribution of fuel and associated

services to minurCaT and unmiT.

in the latter months of 2011, the mobilisation for Toll remote

logistics’ fuel project for the united nations mission in

the Democratic republic of the Congo (monusCo) has

been completed.

Toll remote logistics was the prime contractor to the

united nations monusCo project which involved the

construction of bulk fuel storage facilities and vehicle

re-fuel facilities in nine different locations in the eastern DrC.

The contract also included the distribution of aviation and

ground petroleum products in support of the mission including

into-plane refuelling at eight different airports, approximately

250 generator locations, and 15 vehicle locations.

prior to Toll remote logistics taking over distribution for the

united nations, fuel was flown in to different locations. Toll

remote logistics put in place a combination of road and barge

operations to reduce cost and increase reliability of supply.

This has resulted in savings of a$25 million to the un and

TRL finds a smarter way to refuel peacekeepers in The DRC

achieving a level of surety of supply that was not previously

achievable in areas such as Kalemie.

The monusCo fuel unit has made special mention of this

service that Toll had provided to Kalemie, highlighting the

fact that this was unachievable for monusCo over the

past 10 years of their mission. Furthermore, savings to the

un were being achieved at all DrC sites due to Toll’s long-

term contracts rather than spot market pricing which was

undertaken by the un previously in the DrC.

The operational volume of aviation fuel used each month is

over 1.4 million litres and diesel fuel for vehicles and generators

is over 1.6 million litres. on top of this, strategic fuel reserves

of 3.4 million litres must be maintained.

The contract was signed with an effective start date

of 5 January 2011 and the last site was signed off on 14

november 2011. Toll remote logistics had 46 expats

and 175 contracted local nationals working in 23 different

locations in the DrC with Anoop Kumar as the project

manager of the whole operation.

Bringing together the best systems, processes and personnel

available to create solutions, Toll remote logistics has

managed to balance cost effectiveness, high quality and

low operational risk. Toll remote logistics had achieved its

fuel supply reserves and surety of uninterrupted fuel supply

to the mission while meeting infrastructure objectives and the

objectives of the monusCo contract as well as continuing

to exceed expectations for customer service and supply.

Well done to all involved in the successful completion of

this contract. <



The Chevron-operated Gorgon project is the largest single

resource project in australia’s history. a major component

of the project involves building a liquefied natural gas (lnG)

and domestic gas plant on Barrow island, a remote island

approximately 60km off the north west coast of australia.

Chevron australia’s managing director, Roy Krzywosinski,

recently hosted a two day Ceo safety leadership forum

on Barrow island involving more than 60 Ceos and senior

managers from key contractors involved in the project.

This included senior management of the lnG plant

engineering procurement Contractor management

consortium, Kellogg Joint Venture Gorgon, comprising

KBr, Clough, Hatch and JGC and other key contractors

including Toll. David Jackson, Ceo of Toll Global

resources, attended on behalf of the Toll Group.

Bringing these leaders from across australia and around

the world together on Barrow island was a unique event. it

demonstrated the commitment of each of these leaders to

work together to achieve an outstanding safety performance

Our commitment: A step change in safety leadership accountabilityAbOvEDavid Jackson signs the Ceo safety commitment.

RIGHTThe workshop on Barrow island.

on the Gorgon project and to strive for a new standard

for construction safety in australia.

at the conclusion of the two days every attendee signed

a commitment statement to a ‘step change in safety

leadership accountability.’

The key messages that came out of the Ceo safety forum were:

We need to lead by example and demonstrate a visible

commitment to safety performance.

At the end of the day, we all share a common goal – that we

want everyone working on our projects to go home safely and

unharmed at the end of every day.

As leaders, we need to set the example and work rigorously

to ensure we are delivering not the biggest or best project,

but the safest project.

We are all safety leaders – each and every one of us. <

22 Tolltoday


Toll energy received the contract award in January and

immediately commenced work for qGC’s major

queensland Curtis liquefied natural Gas (qClnG) project

as part of a a$45 million transport and storage contract.

Toll energy has been awarded a three year contract with qGC

as the major transport and logistics provider for the upstream

component of the project. The qClnG project involves

expanding coal seam gas exploration and development in

southern and central queensland and transporting gas through

a 540km underground pipeline network to Curtis island near

Gladstone where it will be liquefied.

Toll’s Global resources division is utilising its extensive

experience and capabilities in providing specialised logistics

services to remote onshore gas activity to support the upstream

components of the projects, including the transportation of

compressors, transformers and pipe in field from Brisbane

to central queensland.

Toll energy will operate supply bases at the Brisbane wharf and

lytton, to consolidate project materials, prior to transporting

them by rail and road to inland locations. Toll will also be

responsible for operating the main qGC supply base at miles,

where freight will be delivered by rail and road, as well as other

remote laydown yards scattered across the region. The cargo,

predominately pipe, will be unloaded and stored until called

on by various contractors working in the gas fields.

Toll Energy gets started on Queensland Curtis LnG project

Getting other Toll businesses involvedToll energy will call on the expertise of the wider Toll Group

to provide global and domestic logistics coverage with a

seamless end-to-end supply chain, from the point of origin

globally, bringing the freight into the major consolidation

hubs in Brisbane by air or sea, moving freight nationally into

Brisbane or direct to site and transporting the project materials

by road or rail from the Brisbane supply bases to miles and

other remote locations across the qGC gas fields.

This work complements Toll energy’s recent success with

the Gladstone lnG project, with work commencing late last

year in transporting project materials for the major upstream

contractor Fluor. Toll energy has been targeting the region for

the past few years, as it looks to build a significant presence

in the area with these two major contracts, in conjunction

with existing work with santos, Halliburton, WDs, Clough

and other large operators and suppliers in southern and

central queensland.

The lytton supply base in Brisbane has already received

two major siemens compression packages and the next few

months will involve further deployment of staff and equipment,

as the project team manages the logistics requirements

during this critical implementation phase in the contract. Toll

energy will continue to work closely with qClnG to ensure

a smooth transition during execution until the project team

is fully operational. <

Toll mining services prides itself on a strong safety culture

and places the highest priority on education and training

of its team. last month, this commitment to safety was

exemplified by two of the business’ drivers’ actions in an

emergency response situation.

Michael McPhee and Lloyd Rintoule, both drivers from Toll

mining services from the Geraldton Depot in Western australia,

were en route when they came across another truck in distress.

The truck, just south of Cue in rural Western australia was

on fire.

While the truck in question was thankfully not a Toll truck, the

drivers were equally as concerned for the driver and his safety.

They sprung into action showing tremendous initiative and

safety awareness by immediately ensuring that everyone was

safe. The pair blocked the road then called the emergency

services and informed all other vehicles close by of the danger

that ensured that no one else was put in harm’s way.

Toll Mining Services’ safety focus reaps rewards

michael and lloyd have been recognised for their safety

conscious actions with a ‘Thank you – From the Heart’ award

and letter of commendation from Crosslands resources.

Congratulations to michael and lloyd for their outstanding

efforts and timely response in an emergency situation. <

LEFTMichael and Lloyd receive their ‘Thank you – From the Heart’ awards.



Toll’s Reluctant Highway HeroIt took Les McIntosh more than a month to decide that he would shift to Toll new Zealand when the group took over the general freight business of northern southland Transport last september – but it was a split second decision that turned him into new Zealand’s latest Highway Hero.

“les didn’t come with the business,” says Toll new zealand’s

southern area manager, Garfield Hatton, “but we had our

fingers crossed that he’d come and join us. everyone said this

guy would be a great addition to our team and they were right!”

But the Toll team had weeks to wait before les finally decided

to join Toll and reunite with his former northern southland

workmates, who had made the shift when the Group acquired

the company’s south island General Freight, Container

Division and Warehousing operations.

“i’m a shocker for not making decisions,” says les.

He certainly proved himself wrong when a quick decision

really counted earlier in the year.

as fate would have it, at 9.30pm on Tuesday 8 February,

les mcintosh was on the road, unexpectedly covering for a

sick workmate, completing the night linehaul run between

invercargill and Dunedin.

on the northbound leg of his journey, les was about three

kilometres south of milton, following behind a big Kenworth rig.

“i saw the truck’s lights go out – then there was a ball of flame

in the sky.” les explains.

The next thing les saw was the wreckage from a head-on

collision between the big Kenworth and a mazda station wagon.

“i was a volunteer with the fire brigade at luggate and search

and rescue in invercargill – but i was quite lucky. i never got

called out for anything this bad,” les recalls.

almost immediately, he could see the bodies of a woman and

a young girl in the burning wreckage of the station wagon.

“it was like i had tunnel vision. i couldn’t see anyone else,” he

recalls. les was just about to turn away to join the truck driver

who was on the phone, calling in the crash.

“Then i heard a bubba crying. she must have been unconscious.”

les rushed back, plucked the injured toddler from the burning

wreck, and carried her to safety.

“one of the fire brigade guys said it was just as well i had

tunnel vision.”

later, milton chief fire officer Alan Tapp would tell a local

newspaper that the scene was one of “bloody carnage” and

the crash was one of the worst he had witnessed in 40 years.

les cradled the little girl in his arms for three quarters of an

hour, while they waited for the ambulance to arrive. she was

taken to Dunedin Hospital to be treated for a broken arm

and other injuries.

The man, who the brigade officers and police were already

calling a hero, went on and completed his run that night.

The next day, the invercargill office was inundated with media

calls. The news had broken that a mother and her six-year-

old daughter had died in the crash, and that her two-year-old

daughter abigail had been rescued from the burning wreck

– but the police did not release the name of the “heroic, passing

truck driver” who had stopped and pulled the little girl to safety.

“our operations manager called me at 6am to let me know

what happened,” recalls Dean Miller, who works for Toll nz

as the invercargill Branch manager.

“les was a bit shaken up so i offered him support in a number

of ways including counselling, but he said ‘no, i’m fine’. He

was straight back on the run the next night although we kept

an eye on him.

“He’s good. He’s one of those guys who goes beyond the call

of duty. round the office they call him ‘mr Happy’. But with

the media frenzy, he didn’t want a bar of it,” says Dean.

a few weeks after the accident, abigail’s father made contact

with les and asked him if he’d come and meet the little girl

he’d saved. “so, i’ve been round to their home – that was

good,” he said.

around the same time – without telling les – one of his

workmates nominated him for a Beaurepaires Highway

Hero award.

When the letter arrived to say he was the award winner for the

southland region, and would be nominated for the national

award, les knew his cover was blown, but his basic attitude

remained unchanged.

24 Tolltoday

TOLL DOMESTIC FORWARDInG

“i still think it’s something you’d hope anyone would do,” he says.

nevertheless, the national road policing manager

superintendent Paula Rose was in no doubt about his

qualification to be the nationwide Highway Hero, when she

spoke at the award presentation in Wellington.

“When the rubber hits the road you find out who has what it

takes... who has that will inside... who has that ability to, in a

split-second, make some life-saving decisions.

“if i’m ever around in need,” she told les, “i hope you’re the

person standing there in that situation because we need

heroes.”

now, the reluctant hero is happy to be back at work and

enjoying his time with Toll.

according to his manager, Dean miller, his daily run has been

“slowed down with all of the hand-shaking going on.”

les agrees: “The familiar clients congratulated me and

wanted to shake hands – but no autographs.”

He says the experience has made him more safety conscious.

“i do things like checking the fire extinguishers, thinking what i’d

need to do if i had to call in and give directions to an accident,

and you’re always watching the roads – especially cars coming

round corners when they have kids in them.”

He’s also enjoying settling back into normal family life with

his wife Lee-Anne and their two boys. For relaxation, les

plays the guitar. He’s even composed five original songs for

his boys, and says he “doesn’t play covers”.

asked if there could be a performance in the future, his reply

is just what you might expect.

“i’m a shy guy!” <

AbOvELes McIntosh (left) is congratulated by Dean Miller (right) for receiving the Beaurepaires Highway Hero award.



Tasmania opens its doors to Toll executivesas with all new jobs, there is always a process of meeting and greeting new colleagues, suppliers and business partners, and being the new MD of Toll is no different. For the past few months Brian Kruger has been clocking up the air, sea and road miles, travelling around the world to meet the many teams and people that make up the Toll group. Here’s what happened when he boarded the Tasmanian achiever to cross the Bass strait.

MAIn IMAGEl–r: Brian Kruger, Captain Richard Lowey, Tony stewart and Paul ebsworth.

26 Tolltoday


From 13-16 February, a group of Toll executives took a

journey across the Bass strait, from melbourne to Burnie

in Tasmania on Toll shipping’s Tasmanian achiever. During

the overnight crossing, Brian Kruger together with

Paul Ebsworth, divisional director of Toll Domestic Forwarding

and Tony Stewart, Gm of Toll shipping and Toll Tasmania,

spent time with the Captain Richard Lowey and crew finding

out what they did on their daily crossings to Tasmania.

after touring the ship and tucking into a special meal at the

captain’s table, the group was spared the usual tasks of

scrubbing down the deck or washing the dishes, and were

shown their cabins for the night.

up early on st Valentine’s day, the team was ready for

a long day when they arrived at Burnie early in the morning.

after visiting Burnie rail and seaquip, the group met the teams

at Toll Tasmania depots in Burnie, Devonport and launceston

before heading for dinner with customers and Toll Tasmania

and Toll shipping senior staff in launceston.

The next day was filled with visits to customer facilities in

launceston and Hobart, where later that evening in Hobart,

the team attended a formal cocktail function. There they were

joined by politicians, dignitaries and local business people.

Despite the whistle-stop tour of the island, Brian, paul and

Tony got to see firsthand some of the fantastic work that

happens on a daily basis in Tasmania, as well as personally

meet many of the people that make Toll Tasmania and Toll

shipping the successful businesses they are.

on returning to melbourne, Brian said, “it is truly fantastic to

be able to do visits like this and really find out what is going

on in each location. The people of Tasmania are by reputation

extremely welcoming and we felt very accommodated

throughout our trip to the isle.

“often Tasmania can be seen as australia’s forgotten state,

but the team there have a lot to be proud of. They have

developed some really robust systems and clearly have a

very strong presence in the state. We hope to continue to

build on this and make both Toll Tasmania and Toll shipping

an even greater success.” <



Kiwis love eating chicken. it’s their number one meat choice

at the supermarket and they chomp through 31kg of

chicken per person every year. That’s more than double the

amount they were eating when accurate record keeping was

introduced back in 1986.

inghams enterprises was australia’s largest chicken producer

before it entered the new zealand market in 1990. its vision

was to become australasia’s first choice for chicken and

poultry products. Today, inghams new zealand is closing

on the goal, and constantly looking for ways to lift its

efficiency at every step of the journey from the hatchery to

the consumer’s plate.

so when inghams invited Toll new zealand to submit a

proposal to deliver feed to the country’s major chicken farms

from their mills at Hamilton, mount maunganui and Wanganui,

it was too big an opportunity to miss.

Toll new zealand group general manager Greg Miller pulled

together a project team from both sides of the Tasman to

develop the plan.

“it was new territory for the new zealand team – but a can do

kiwi attitude saw us enter in negotiations with innovation and

a list of ideas on how to do this job.”

inghams had been using two independent specialist trucking

operations to meet its requirements. now, the company’s

management was looking for a single contractor who could

provide a long term stable platform to enable them to grow

their business.

Greg miller pulled together a plan to acquire the two existing

operations. The task was to automate the entire operation

with the Toll new zealand fleet management software giving

the customer, Toll dispatchers and the truck drivers all visible

statistics on performance and order management and Gps

location information.

Greg Adams was recruited as Toll new zealand’s first bulk

feed fleet manager.

Greg adams was born and schooled in Waihi near

mount maunganui, so he knew the territory intimately that

inghams wanted its new transport supplier to serve.

Feeding the chooks – it only takes 1,000 tonnes a day

Greg had spent 14 years driving and managing heavy

haulage operations through the region before he took his

skills across the Tasman to become operations manager with

Toll refrigerated’s mFl team – a specialist team providing

transport to the australian poultry industry – in 2010.

most of Greg’s career had seen him involved in the food sector,

where timelines, hygiene standards, and fleet reliability and

maintenance are critically important. part of his australian

duty involved managing a bulk feed fleet operating out of

Brisbane, so he quickly appreciated the challenge.

“The opportunity to be involved in combining two very tidy

fleets into a first class operation to provide a total logistics

solution for a blue chip company like inghams really appealed

to me,” Greg explained.

The integrated bulk feed fleet now embraces 11 truck and

trailer units, one tractor and semi unit, and 16 drivers.

“We have six units shifting around 600 tonnes a day to ingham’s

own farms, predominantly in the Waikato, and four units

carting between 300 and 500 tonnes to ingham’s external

customers in the auckland area during daytime and further

afield at night,” Greg explained.

“We also have two units based in Hamilton supporting the dairy

feed sector of inghams’ business. They’re running north island

wide from Kerikeri to masterton and all points between. This

operation grows to three units in the busy season,” Greg says.

The additional efficiency that inghams wants is being

delivered with support from the introduction of new iT

systems that enable integrated management between

inghams and Toll operations.

now, everyone in the supply chain can look at the same

information live, without the delays caused by manual data

entry. Web based scheduling software provides updates to

drivers’ smart phones and give real time updates to inghams

on the status of each job. Drivers can also report via their

smart phones any issues on farms, so inghams is receiving

instant feedback on silo conditions, hazard identification, and

any access issues.

Feeding the chickens or chooks sounds simple enough – but for Toll new Zealand’s greg adams, it means moving more than 1,000 tonnes of feed every 24 hours from Inghams new Zealand mills to the country’s major chicken farms across the central and northern regions of the north Island.

28 Tolltoday


The system tells inghams when each unit will be back at the

mill to collect the next load. Waiting times at the mills have

been all but eliminated.

it sounds a real challenge: pulling two well established and

independent teams together and introducing new technology

in what had to be a seamless transfer between the old

operation and the new.

“it wasn’t a challenge in the end,” Greg said. “They are working

together as one team and get on well. The drivers are all top

operators with a real passion for the job. That’s reflected in

the presentation of their equipment and in the competent way

they get the job done.

“We did a couple of small training sessions, but the VWork app

is so easy to use. most of the guys were familiar with smart

phones, so the uptake of the new technology was very quick

and it’s working well,” he reported.

as for Greg himself, he admits he had a lot to learn in the

process of introducing bulk feed delivery to Toll’s new zealand

operations, “but we have a great team with vast knowledge of

this specialised operation, so i’ve been fortunate in that regard.”

and how does the Kiwi feel about his return to home territory?

“Great! i really enjoyed my time in australia, worked with some

great people at Toll refrigerated, but it is great to be home

with family and friends,” said Greg. <



Toll IPEC welcomes Minister for awards ceremony

on Tuesday 28 February, the team at Toll ipeC’s

Hazelmere site was visited by Western australia’s

minister for education, Training and Workforce development,

the Honourable Peter Collier.

minister Collier was present for the site’s awards ceremony

for some of its employees who successfully completed their

nominated training programs and gained their certificate iii

and certificate iV qualifications.

The minister gave a short speech on the benefits of training

and education in the workplace and community. He then

distributed the certificates of qualification to each of the Toll

ipeC employees who had completed their programs.

another guest of honour was the principal of southern river

College, Everal Miocebich. Toll ipeC has been affiliated

with southern river College for over five years through the

virtual enterprises concept. This has led to the successful

development of a virtual transport company called Toll Virtual.

Toll Virtual is part of an exciting learning concept to promote

entrepreneurial and enterprising skills among young people at

southern river College and other schools both nationally and

internationally. Virtual firms play an important part in preparing

students for the workplace by giving them practically-based

tasks and allowing them to make business decisions and

achieving a nationally recognised certificate iii in transport and

logistics. past student members of the Toll Virtual team are

now working in full-time positions within Toll ipeC Hazelmere.

other invited guests were Anne Stocks, Ceo and Lisa Thorpe,

training manager both from spring into Training. Toll ipeC in

Hazelmere has been working with spring into Training since

2007, during which time there has been over 170 Toll ipeC

employees signed up as government registered trainees. From

these trainees, we have had a completion and pass rate of

85 per cent, with the remaining 15 per cent either leaving Toll or

moving to different roles before the completion of their course.

some of the qualifications that these trainees have successfully

completed have been:

•certificate iV in logistics

•certificate iV in training and assessment

•certificate iV in training and education

•certificate iV in information and technology

•certificate iV in oH&s

•certificate iii in business

•diplomas in management, business and logistics.

in conjunction with spring into Training and the Department of

education, Toll ipeC has also developed a supervisory training

program that will give each of these trainees their certificate iV

in logistics (road transport). This particular training package

has been customised to reflect the operational needs and

procedures of Toll ipeC.

Toll ipeC also delivers a number of internal training programs.

many of these training programs have been developed and

are conducted by Toll ipeC’s own driver trainers. some of

these training programs include:

•manual handling

•fatigue management

•rules and requirements for the

movement air cargo (raCa)

•entering and exiting a vehicle

correctly (three points of contact)

•dangerous goods awareness

• load restraint.

Toll ipeC would like to congratulate all past and present

trainees for their enthusiasm and commitment towards gaining

their qualifications, and would like to again thank minister

Collier and the other distinguished guests for their support

in celebrating our training success stories. <

bELOW LEFTThe Hon. Peter Collier, minister for education, Training and Workforce.

bELOW CEnTREThe team at Toll ipeC receiving their certificates and diplomas.

bELOW RIGHTprincipal of southern river Collage, everal Miocebich.

30 Tolltoday

TOLL GLObAL EXPRESS

DX Mail launches DX ExpressFor the first time in australia, there is competition in the

domestic express post market. The product, DX express,

has been launched by Toll priority DX mail.

leveraging off the extensive Toll priority network, DX members

can now lodge express mail items for overnight delivery to

any address in australia. DX express also provides online

tracking as well as cost savings compared to alternative

express mail products in the market.

The product range includes envelopes ranging from standard (DlX), medium (C5) and large (B4) as well as 1kg, 3kg and

5kg satchels.

owing to demand, DX express was rolled out in phases

staged over four months from october 2011 to January 2012.

Toll priority DX mail is now promoting DX express to the

wider business community from February 2012.

To date, DX express has been well received by DX members

who are enjoying the reliability of service combined with the

high levels of account management Toll priority provides.

already customers are praising the DX express product.

“The KPMG Sydney mail room first began using ‘DX Express’

products in early October 2011, and we have found them to

be an extremely effective service. The DX Express product

costs no more than alternative methods (Australia Post express

post envelopes) but delivers a far more reliable next day

service Australia wide, no matter how isolated the regional

destination may be.

“Without a doubt, the door to door service, combined with

the next day reliable delivery aspect is proving to be an

attractive option with our internal clients. The other major

benefit associated to DX Express is the online tracking system

which provides (in the vast majority of cases) instant delivery

information (driver upload) access.

“To date, we have not experienced one problem with any of

the envelopes that we have sent out and all of our internal

clients have provided us with positive comments about the

speed of delivery. To sum up, the KPMG mail room are very

happy with, and most impressed with the entire DX Express

service package.”

Paul Macarthur – Team leader, mail services at KpmG

For more information on DX express email

[email protected], visit dxmail.com.au or

contact Jonathan Ramsey, national product manager

for DX mail, on 03 9676 1710. <


TOLL GLObAL EXPRESS

Toll dnata Melbourne aces safety audit

melbourne has become the first airport in Toll dnata’s

australian network to be audited and successfully

achieve isaGo accreditation. Toll dnata is a joint venture

between Toll and dnata.

The iaTa safety audit for Ground operations (isaGo) program

is an audit program for ground service providers worldwide

that aims to improve safety and cut airline costs by drastically

reducing ground accidents and injuries.

it has been built upon a backbone of audit standards applicable

to all ground handling companies worldwide, coupled with

a uniform set of standards relevant for the specific activities

of any ground handler. as a result, the isaGo audit can be

applied consistently to multinational ground handlers, as well

as to smaller companies providing services at a single station.

During november 2011, Toll dnata in melbourne’s passenger,

ramp and cargo operations was audited by iaTa endorsed

auditors from qatar airways.

Following the completion of the audit, Toll dnata was advised

that no significant concerns were found against the melbourne

station. in fact, only two observations were noted during the

process, both of which were immediately rectified by the

business. This means Toll dnata came through with a score

of 100 per cent.

iaTa is the international air Transport association.

it is the industry body for air transport and represents

some 240 airlines.

iaTa allows airlines to operate safely, securely,

efficiently and economically under clearly defined rules.

subject to the completion of some final documents, Toll dnata

melbourne will gain its isaGo accreditation.

Gary Taylor, general manager of Toll dnata in australia

congratulated the team saying, “This is a monumental

achievement by Mick Walker, Robert Noble and their

respective teams. The result exceeded my expectations

and makes Toll dnata melbourne the FirsT ground handler

in australia to have gained this certification!”

The significance of this achievement was also recognised

and acknowledged by Ross Marino, divisional vice president

of dnata international. He said, “This is our best result

from across our network – wonderful outcome! please pass

on our appreciation and congratulations to all the team

members concerned.” <

RIGHTToll dnata melbourne team.

Toll People launches its new websitealong with a name change earlier last year, Toll people

now has a great new website. The new site went live in

late December last year. in the few months that it has been up

and running, Toll people has already received numerous calls

enquiring about vacancies as well as training opportunities

that may exist.

The website has been redesigned to not only be more

informative to candidates and clients alike, but now has a

more modern and professional feel to it.

a content management system will be implemented in the

near future to allow the Toll people team to update current

vacancies and other important information quickly and easily.

Web statistics will be used to measure and monitor visitor

behaviour and identify opportunities for improvement. search

engine optimisation is incorporated throughout the content

and structure so visitors can easily find Toll people through

search engines such as Google.

over the coming months Toll people plans to improve the

website even more by adding various usable functions such

as career tips and resources, latest jobs and courses on offer

as well as a section that can be used to promote their top

available candidates.

Check it out and let us know what you think at

tollpeople.com.au <

bELOWnew Toll people website now live.

32 Tolltoday

TOLL GLObAL EXPRESS

Driving safely around flooded areasA great example from Toll nQX

During the Queensland floods in late January, Toll nQX was tasked with delivering almost 75,000 litres of volatile class three liquid methyl isobutyl carbinol from Cloncurry in Far north Queensland to the MMg Century Mine site in Lawn Hill – a 800km round trip.

Stephen Pellegrino, an experienced Toll driver of 10 years,

was three quarters through his onward journey when he

approached flooded waters over the leichhardt river bridge.

Because of stephen’s experience, local knowledge and

training, he did not attempt to cross the flood waters. unable

to do a direct turn around in the confined space and boggy

ground, he uncoupled the triple road train, one trailer at

a time, and turned the trailers around until he could re-

connect the combination – a process which took almost

two hours. He then started his 300km drive back to the

Toll nqX branch in Cloncurry.

When within mobile satellite reception, stephen contacted

the branch who advised the customer of the situation.

Dave Conroy the Toll nqX branch manager in Cloncurry

congratulated stephen on his initiative and patience in ensuring

a safe outcome in a challenging situation.

The mmG Century mine is australia’s largest open pit zinc

mine, producing 500,000 tonnes of zinc annually. mmG own

and operate the mine and have been a Toll customer for over

10 years.

Toll nqX general manager Greg Smith said, “safety is

extremely important to Toll and to mmG, and we have

maintained a strong customer partnership largely because

of our commitment to safety”.

The mmG Century mine site benefits from the services that the

broader Toll Group can provide with Toll priority, Toll Global

Forwarding and Toll intermodal also working with Toll nqX

to deliver services for mmG.

stephen’s behaviour is true of Toll’s approach to safety – if

a job cannot be done safely, it should not be done at all. <


TOLL SPECIALISED AnD DOMESTIC FREIGHT

Toll Transitions celebrates HR stars at the AHRI national awards

on 17 november, the annual australian Human resources

institute (aHri) national awards were announced.

Toll Transitions Corporate relocations team sponsored the

Hr student of the year award at the black tie event at

melbourne’s Crown palladium. The achievements of human

resources and people management professionals and

organisations across australia were celebrated with over

400 guests in attendance.

Toll Transitions corporate team was well represented, including

Gary Hutchinson, divisional general manager; Sue Latina-

Cohen, global manager corporate mobility Marie Scotson,

divisional Hr and risk manager; Deb Lawson, corporate

account executive; and Lesley Staples, Group director human

resources. The winners of the 2011 aHri national awards were

announced at the gala dinner by the mC, James O’Loughlin.

The Toll Transitions sponsored Hr student of the year

award recognises the graduating student with the highest

marks in the aHri professional Diploma of Human resources

for semester two, 2010 and semester one, 2011. lesley staples

announced the finalists in that category before announcing

the winner and presenting the award to Leah Santibanez.

Gary Hutchinson said, “Toll Transitions is delighted to be

part of the aHri awards program as we recognise that aHri

provides key opportunities for Hr professionals to share

information and best practices. it is a special honour for us

to recognise leah santibanez as aHri student of the year.”

Toll Transitions is the Toll Group’s centre for excellence

in employee and workplace relocations focusing on

three distinct market segments which include corporate

relocations, government relocations, and workplace and

accommodation projects.

The Toll Transitions corporate relocations team is a premier

provider of relocation services and global mobility solutions

for the corporate sector. The team provides a broad and

flexible array of relocation services, including pre-assignment

employee support, destination and real estate services,

removals and storage management, policy counselling,

expense management and reporting. Toll Transitions promotes

partnering with our Human resources client contacts, aiming

to develop long-term relationships based upon the experience

and dedication of our people, combined with the quality and

reliability of our service. Toll Transitions is proud to sponsor an

award at an event that celebrates the achievements of Human

resources personnel and blends valuable relationships with

potential employees of tomorrow. <

AbOvELesley staples, Group director human resources with aHri student of the year, Leah santibanez.

RIGHTLesley staples announcing the finalists with mC, James O’Loughlin.

34 Tolltoday


Toll Linehaul and Fleet Services celebrates its apprenticesToll linehaul and Fleet services (TlFs) provides fleet

maintenance and support services, primarily to Toll Group

operations. apprenticeships are highly valued here, not only

as an investment in the company but also for the opportunities

they provide for people to gain experience and skills on the job.

TlFs was recently involved in an initiative celebrating

national skills week by offering one of five ‘ultimate

apprenticeships’ as part of a campaign by the WpC

Group and Cumberland Courier newspapers to employ

31 apprentices in 31 days.

They offered an automotive heavy vehicle mechanic

apprenticeship, while the other four ‘ultimate apprenticeships’

were offered by audi, mission australia, royal sydney Golf

Club and The star for training in automotive light vehicle

mechanics, business administration, horticulture and

commercial cookery.

Scott Walsh, former apprentice, now national workshop

manager at TlFs, was happy to be involved with the initiative

aimed at encouraging people to work in a trade and to gain

the experience necessary to fill the capable shoes of those

retiring. scott said, “our apprentices are our future vehicle

repairers. Training them provides a long-term gain of well-

rounded and professional tradespeople.”

Award-winning apprenticesMark Davis, TlFs regional manager in Townsville, mt isa and

Cloncurry, has been impressed with mature age apprentice

Huzny Ziato. Born in iraq, Huzny was orphaned at a young

age. With the help of his older brother he moved to Turkey,

then Greece before emigrating to Townsville, australia.

Huzny started as a truck washer at TlFs in 2006, where he

demonstrated a keen interest in mechanical repairs, willing

to assist the mechanics whenever he wasn’t busy in the wash

area. in 2010, Huzny started a heavy vehicle mechanical

apprenticeship with TlFs, where he is excelling, and in 2011

was nominated for the Tec-nq heavy vehicle mechanic

apprentice of the year. Huzny was successful in finishing

runner up at the Tec-nq awards ceremony held at Jupiters

Casino in Brisbane. mark Davis from TlFs said, “Huzny’s

nomination is testament to how far he has come, what a

tremendous attitude he has and what an important member

of the Townsville team he is.”

Charlie Griffith, workshop manager in ardnell park, is similarly

enthusiastic about his apprentices. Gayleen Majid, originally

from Thursday island, has just started the third year of her

four year apprenticeship with TlFs and has impressed

Charlie with her dedication to the job and love of the industry.

Gayleen has been a finalist for the last two years for industry

awards and colleagues have referred to her as inspiring.

new apprentice Julianne Morelle has recently started her

apprenticeship at ardnell park, impressing her manager with

punctuality, presentation, a positive attitude and enthusiasm

for the industry.

To find out more about apprenticeships at Toll linehaul

and Fleet services, contact national workshops manager,

scott Walsh at [email protected] <

RIGHTl–r: Julianne Morelle and gayleen Majid, apprentices at Toll linehaul and Fleet services ardnell park.

bELOWHunzy Ziato, apprentice at Toll linehaul and Fleet services Townsville.



36 Tolltoday

COMMUnITY

Toll Remote Logistics: wearing their hearts on their sleeves The east Timor Hearts Fund is a new medical aid fund that supports young Timorese people with life threatening heart conditions by giving them the opportunity to come to australia for life saving heart surgery. These patients need relatively simple procedures to correct conditions of childhood rheumatic fever, a condition common in developing countries but virtually wiped out in the west. They cannot be treated in Timor Leste due to a lack of specialist medical facilities.

around four young Timorese a year are flown to melbourne

with a parent or partner for surgery, stay until they have

recovered and then flown back home.

Toll remote logistics is proud to be a principal sponsor to

the east Timor Hearts Fund. Being under contract with the

australian Defence Force (aDF) in Timor-leste, Toll remote

logistics is currently supporting them in the international

stabilisation Force (isF) which is under the united nations

mission in Timor (unmiT). Toll remote logistics had

approached the aDF who agreed that Toll remote logistics

could use space on their allocation of the Dili to Darwin flights

to fly the patient and escort.

Toll Remote Logistics’ support to the East Timor Hearts Fund includes:•liaising with the isF to arrange priority seats for the

patient and escort on the Toll remote logistics-operated

sustainment flight between Dili and Darwin, and thereafter

the trip back home from Darwin to Dili.

•assisting and supporting the patient and escort at Dili airport,

which is provided by Toll remote logistics’ airport staff.

•arranging commercial flights for the patient and escort

provided by Toll remote logistics for their flight from Darwin

to melbourne.

•assisting and supporting at Darwin airport provided by

Toll remote logistics’ Darwin airport staff. >


COMMUnITY

one of the best examples of the assistance we provide is

that which our ground staff members offer to the patients.

a special mention goes to Rod Clarke at Darwin airport;

who has met patients and escorts at very early hours of

the morning including public holidays.

one of the latest patients helped by the east Timor Hearts

fund was Timorese man Marciano Belo, who was given

a very special early Christmas present last year – a new

heart. The 25 year old university student had the heart of an

80-year old man, having suffered severely from childhood

rheumatic fever. mr Belo was flown to australia to receive

the life-saving surgery of replacing two heart valves which

was performed at the southern Health’s monashHeart

hospital in melbourne.

medical adviser to east Timor Hearts Fund, Warrnambool

cardiologist Noel Bailey had identified him as a candidate

for surgery during one of his regular trips to Timor leste.

noel said, “marciano was on borrowed time when i saw him

in Dili in July. Without medical assistance, which is

unavailable in east Timor, he had a very limited life-expectancy.”

He also mentioned that mr Belo had the potential to be

“east Timor’s best and brightest.”

monashHeart cardiac surgeon Andrew Cochrance, who

performed the five hour surgery worked pro bono as part

of monashHeart’s partnership with east Timor Hearts Fund.

He said mr Belo can now enjoy a normal life and is very

pleased that he was able to give him this opportunity.

mr Belo had spoken of his gratitude to the australian doctors

and donors for giving him a second chance in life. He also said

that the heart disease caused him to suffer shortness in breath,

dizziness and nose bleeds. Things such as going to school,

hanging out with friends and helping his family were difficult

for him and he strongly believed that without the surgery he

would have died. He now looks forward on enjoying life, going

back to school, studying and working in Timor leste.

australians have donated a$44,000 in the past year to the

east Timor Hearts Fund to assist young people needing

heart surgery. The east Timor Hearts Fund has gladly

thanked Toll remote logistics for their generosity and support

as being their principal sponsor.

if you would like to donate or involved in this fund please visit:

easttimorheartsfund.org.au <

Continued from page 37

38 Tolltoday

COMMUnITY

Toll Transitions supports Legacyas australia’s largest provider of relocation services

with over 50 years’ experience in relocation management,

Toll Transitions manages over 30,000 domestic and

international relocations annually for over 300 public sector

and corporate clients.

since July 2010, Toll Transitions has been providing

relocation administration services to the Department of

Defence, in addition to removals management services

which have been provided for many years. relocation

administration services include the management of all removal,

travel and accommodation arrangements as well as the

determination and payment of relocation allowances and

expense reimbursements.

Toll Transitions assists over 24,000 Defence personnel and

their families relocate each year within australia and to and

from overseas postings. all relocating Defence members

are required to complete an application for relocation (aFr)

which can be done online or in hard copy. To encourage

Defence members to complete their documentation online

Toll Transitions donated a$1 to legacy for each online aFr

submission, with the aim of raising more than a$10,000 over

the 2011-2012 peak relocation posting period.

legacy is an organisation dedicated to caring for the families of

deceased and incapacitated veterans. Today legacy’s caring

and compassionate service assists over 100,000 widows and

1,900 children and dependants with a disability, including those

dependants of members of today’s australian Defence Force

who lose their lives as a result of their military service. it is a

voluntary organisation supported by veterans, service men

and women, and volunteers drawn from all walks of life. legacy

is dedicated to enhancing the lives and opportunities of the

families they assist through innovative and practical programs.

Toll Transitions promoted this initiative with an advertising

campaign in the fortnightly army, air Force, and navy

newspapers since august 2011 as well as on the Toll Transitions

website. a thermometer image was used to demonstrate

the target and the value of the donation achieved by each

publication date.

since 1 July, Toll Transitions has donated a$1 for each aFr

entered online via Toll Transitions’ website and the goal

of a$10,000 was achieved on the 23 november 2011. it is

now anticipated that the number of aFr’s completed online

could exceed 12,000 by June 2012, resulting in further

donations to legacy from Toll Transitions. in addition to

helping to raise money for legacy, members who submitted

their aFr online were eligible for a monthly prize draw for

a valet unpack service for their removal. a valet unpack

service includes furniture arranged in each room, beds made,

goods unpacked and put away in cupboards, bench tops

wiped down, cartons fully emptied and collapsed ready for

collection by the removalist.

on monday 28 november, Gary Hutchinson , divisional general

manager, presented a cheque for a$10,000 to Charles Wright,

chairman of legacy, commenting that “Toll Transitions is

proud to support legacy’s important work caring for the

families of those who have sacrificed so much for our nation

and we look forward to a continued association with legacy.”

The presentation took place in the company of the legacy

national Council at legacy House in melbourne, as well as

Toll Transitions defence account manager, Matt Chambers.

“legacy thanks Toll Transitions for their support as it is tangible

recognition of the families of our deceased and incapacitated

veterans and the role that legacy plays in their lives,” said

Charles Wright, chairman of legacy australia Council. <

AbOvEpresentation of cheque to legacy, melbourne.

l-r: Front row: Charles Wright (legacy Chairman), Hazel Bridgett, Ray sunderland, gary Hutchinson (Toll), Matt Chambers (Toll), nick Helyer.

middle row: Bill Rogers, Cristina Ceddia, Ian Wills, Barbara Brown, Jim Parkin, Brian avery, John Bertram (slightly obscured).

Back row: Rachel Helyer, graeme Manning, gwynn Boyd, Corene strauss (obscured).


COMMUnITY

Toll Corporate competes in nissan Corporate Triathlon on sunday 4 march, 18 competitors participated in the

nissan Corporate Triathlon on elwood beach, melbourne.

The triathlon consisted of a 400m bay swim, 10km bike ride

and a 4km road run. participants included members from Toll

Corporate (corporate finance, tax, treasury, risk, property and

environmental teams) and Toll Domestic Forwarding, led by

Paul Ebsworth and Shaun Mooney.

The six teams, each with three members, had been training

hard in the lead up to the event. each team faced their own

challenges with some starting their training admitting they

could not swim or others who had not ridden a bike since

they were 10 years old. a few swimming lessons later and a

couple of newly purchased bicycles, all teams progressed

extremely well and finished the course without any major

injuries or catastrophes.

after all the angst over the swim leg, the swim was cancelled

due to poor weather conditions, and replaced with a 400m

beach sprint. This came as joyful news for the runners in

the group, but was a double whammy for those of us who

struggled to move at high speed in running shoes.

The one Toll brand stood out in the sea of over 5,000

participants with promoters commenting on our Toll green

uniforms (designed by shaun mooney) and creative team

40 Tolltoday

COMMUnITY

Toll Corporate competes in nissan Corporate Triathlon names including Toll Terrapins, Toll prime movers, Toll

oJ’s, Toll Trailers, Toll Tailgaters and Toll sink Crash Fall.

although our teams did not make it to the awards podium

for their athletic ability, the Toll triathlete uniforms were

ranked in the top five with the best dressed in the corporate

colours competition.

The day was a wonderful success and brought together

many Toll participants, Toll supporters and their families

and friends. Following the triathlon everyone was treated to

a tasty BBq cooked up by Lindsay Hall and Matt Jackman,

both from the Toll Corporate office.

The nissan Corporate Triathlon series happens throughout

australia, so why not get a few teams together from your

branch and get involved next year? it’s a perfect opportunity

for first timers to have a go at completing a triathlon, and a

great training exercise for experienced triathletes. if you are

interested in participating, please contact Danielle Phillips

to register your interest.

“This event was a great challenge for all involved. Well done to

all those who participated, and the support crews that brought

us home on the day. everyone had a great time. i can now

officially tick triathlon off my bucket list!” – paul ebsworth <


COMMUnITY

In an emergency situation, logistics becomes even more important than normal. getting things from place to place when earthquakes, fires or floods have blocked the roads, rail and ports, is something people depend on Toll for. It’s also something we do really well and have started to really gain a reputation for ourselves in this area.

Below are some examples of how we supported the recent floods in Thailand, by not only helping our customers to keep operating, but by supporting the communities in which we work.

Toll Global Express bangkok Flood Relief

Through the second half of 2011 Thailand was plagued by

flooding as a result of unusually heavy seasonal rain.

in response to this, Toll Global express (TGX) raised money

through an appeal whereby the company matched, dollar for

dollar, funds raised by personnel and their families in singapore,

Hong Kong and China. The money raised was used to buy,

ship and distribute bottled water, food and medicine.

assistance to the people of Thailand was first provided by

sending 58 cartons of drinking water to Her royal Highness

princess Chulabhorn mahidol of Thailand to assist the villagers

in patumthani province, north of Bangkok.

Then, on 5 november, a team of 14 TGX staff, led by managers

from singapore and Thai operations, met in Bangkok to

distribute more than 250 care packages to residents in western

Bangkok around the phutthamonthon area.

many residents were stranded by the worst floods to hit the

city in decades, whilst others were reluctant to leave their

homes despite the flooding for fear of losing their belongings.

after several weeks of isolation, supplies had run low.

The TGX team was part of a convoy organised by rawangpai,

a local television station of national news network, The nation,

and facilitated by the Thai search and rescue corps. in some

places the water was up to two or three metres deep, and

at one point, the packages had to be transferred from the

truck to rowboats fitted with outboard motors, as the roads

were impassable.

Pda Phanit, financial controller in singapore noted, “people

receiving the supplies are very appreciative of our efforts.

While supplies are abundant at donation sites, distributing

them to these areas was very challenging.”

around seven million people live in Bangkok. The floods

were the worst natural disaster to hit Thailand’s capital in

several decades. <

RIGHTThe TGX team doing their best to deliver aid packages to the people of Bangkok.

42 Tolltoday

COMMUnITY

AbOvEToll automotive team line up before the big race.

on 1 april 2012, a group from Toll

Global logistics’ automotive

services took part in the Herald sun

/ Citylink run for the Kids. This event

is organised to raise money for the

royal Children’s hospital and this year

a$1.6 million was raised from the run

for this ever worthy cause.

our team was part of the 33,000

people that competed over the event’s

two courses, one of 5.2km and the

Automotive runs for the kidsother of 14.3km. These courses were

staged in and around key melbourne

city landmarks.

The Toll Group logo was seen proudly

promenading along city boulevards,

grinding through the linking parks

and tunnels and even bolting over the

Bolte bridge.

While usually displaying more

amble than dash, our team from

TGl automotive services surprised

everybody by finishing 15th out of the

116 corporate teams registered for the

run. our very own Aaron Smith ran a

great race (and helped lift the team’s

overall average) by fast finishing in the

top two per cent of entrants.

The well organised day and the sense

of shared camaraderie while making a

worthwhile contribution, made running

for the kids easy for the team from Toll. <

LEFTl–r: Cotton on riders.

Richard Breuer, Darren Fox, Ron Luff and Felicity Dales.

Cotton On – Ride for the KidsCurrently in its 26th year, the annual murray to moyne bike

ride is a challenging 520km, 24 hour cycle relay from

echuca on the murray river to port Fairy on the moyne river.

From humble beginnings, the ride, which is now dedicated

to the late Graham ‘Woody’ Woodrup, raised a$1,300,000

in 2011. it is tasked with the dual goals of raising funds for

hospitals and health services throughout Victoria and to

convey Woodys’ mission of promoting the health and social

benefits of cycling.

in 2011, Toll customer Cotton on entered a team of 12 riders,

broken into three groups of four riders, with each group

undertaking 30km rotations. The team left at 8.30am on

saturday and arrived in port Fairy at 11.30am on sunday with

the night spent in Hamilton. The team dedicated their efforts

to the Geelong Hospital’s Children’s Wing development fund,

raising a$17,000.

Toll Global Forwarding is proud to have contributed to the

sponsorship and congratulates the valiant exploits of the

Cotton on team. We are looking forward to continuing our

sponsorship of the Cotton on team in 2012 for the swan Hill,

Hamilton, port Fairy ride. <


COMMUnITY

The annual event held on 17 march encourages people to

shave off or dye their hair in support of leukaemia patients,

and raise money for the charity at the same time.

With national salon chain Hairhouse Warehouse being the

major sponsor of the event, they offered to come into the

Toll express depot and offer free number one hair cuts to

Toll Express team gets involved inWorld’s Greatest Shave

anyone who was brave enough to do it. For the slightly less

adventurous, the stylists dyed their hair using a multitude of

bright coloured temporary hair spray dyes.

The team got involved in the day, with three, including Victoria

and Tasmania chaplain, Elizabeth Breakey, shaving their heads.

many others took part by dying their precious locks the

colours of their favourite football teams with some opting for

the rainbow do!

lots of fun was had by all and several hundreds of dollars

were raised for a great cause. To take part next year, visit

worldsgreatestshave.com.au <

The Toll express team in altona is keen to get involved in supporting charities, and having fun at the same time. so when they were asked if they would participate in the World’s greatest shave in support of the Leukaemia Foundation, many jumped at the chance.

MAIn IMAGEChaplain, elizabeth Breakey goes in for the big shave.

AbOvEThe Toll express team in altona north taking part in the event.

44 Tolltoday

COMMUnITY

Sharks vs Toll barbarians in the battle of the ‘big Meat Pie’ AFL challenge This year, Toll remote logistics is proud to have played a

major part in sponsoring the solomon islands australian

Football league (aFl) team.

The aFl body of australia has been sending reps around

the pacific to actively promote the aFl. With the outlook of

growing the sport, they also engage with local expatriates to

start clubs and get the game going.

With player and supporter numbers increasing weekly within

the school clinics and club competitions, the aFl sport has

proven to be successful this year in the solomon islands. Huge

success and popularity of the sport has enabled the solomon

islands aFl development team to select the first solomon

island senior aFl squad. The senior national team named The

sharks is deemed to be a speedy side with massive potential.

in the later months of 2011, australian expatriates along with

other young talented solomon islanders collaborated and

formed an aFl team called The Toll Barbarians. They also

arranged a demonstration game against the sharks in the

‘Big meat pie’ aFl match. The match was held at the

beautiful st Josephs Tenaru fields with a large number of

locals and expatriates flocking to the field to watch the game.

The very successful aFl match was also a family day, which

not only featured aussie rules football, but a jumping castle,

live rock music, and face painting for the kids.

Toll remote logistics is honoured to have been the main

sponsor for the event which included providing the trophies

for the ‘Big meat pie’ match, the Toll Barbarians uniforms,

logistics support and sponsorship which will support the

future development of aFl in the solomon islands. Being the

chief sponsors, the Toll brand will also feature on the solomon

islands aFl uniforms in the season kick-off in march 2012.

Bob norton, the project manager of Toll remote logistics

in the solomon islands presented the inaugural ‘Big meat

pie’ trophy to the sharks captain Freddy Una for winning the

demonstration game. Freddy una spoke about how the boys

enjoyed the experience of playing against the Toll Barbarians,

“Thanks to Toll remote logistics for sponsoring this event, the

boys really enjoyed the match and were really proud to be

able to represent our country. We are already looking forward

to the rematch next year.”

The trophy is currently displayed at Toll remote logistics

office in ranadi until the rematch next year. The solomon

islands aFl would like to thank Toll remote logistics for their

support and looks forward to the continual partnership in the

years to come. Toll remote logistics has definitely helped

the solomon island aFl achieve a very successful and great

year in 2011. <

AbOvEeddie Burton (sharks Coach), Freddie una (sharks Captain), Bob norton and grant griffiths (Barbarians Captain and Tournament organiser).

bELOWThe Toll Barbarian team.


COMMUnITY

emma Baker, Toll Transitions relocations administration

manager south queensland, has been awarded

a place on a ‘Trinidad’s leatherback sea Turtles’ expedition.

This earthwatch expedition will take place from the 1-12 July

2012. emma will be based in the town of matura, with the

research site being the matura Beach protected area, in Trinidad,

West indies. she will continue with protection work that started

in this area 20 years ago, and will be involved in night walks

and beach patrols, tagging turtles and recording data, as well

as excavating nests to determine hatchling production. emma

can expect to experience 15-30 turtles plus a growing number

of hatchlings each night, during her patrols of the beach from

approximately 5pm until midnight.

Toll Transitions engages the research company ultraFeedback

to conduct customer satisfaction surveys. since 2008

ultraFeedback has annually offered its clients, including Toll

Transitions, the opportunity to win an earthwatch Fellowship

and participate in an earthwatch expedition. The winner is

selected by a committee based on the responses to a short

survey about the applicant’s motivations to participate in

the Fellowship.

earthwatch institute is an international not for profit

environmental organisation that engages people in scientific

field research and education to promote the understanding

and action necessary for a sustainable environment. emma

was delighted to be chosen for the Fellowship and said, “i am

honoured and humbled to be awarded this Fellowship and

am very grateful to ultrafeedback and Toll Transitions for this

wonderful opportunity.”

Details of emma’s expedition will be included in a later

issue of Toll Today. <

Toll Transitions manager awarded an Earthwatch Fellowship

46 Tolltoday

COMMUnITY

The Toll Global Forwarding management team in singapore

promoted the notion of health and sport to the team at

the annual dinner and dance event in march.

With a theme of health and sports, the event started accordingly

with a friendly bowling competition. everyone had a great time,

even those who had not bowled before. The team was given

tips by the more experienced players who were on-hand to

help those new to the game.

after the game, the team enjoyed a dinner and speech by

managing director for TGF in singapore, Peter Gunzelmann.

peter emphasised the company’s stance on all health

and safety-related matters including the offer of a free flu

Team celebrates health and wellbeing at annual dinner and dance

AbOvEThe staff of TGF singapore in their team colours black, yellow, red, green and blue…ready for sports for Fun as part of the Toll family!

vaccination for all staff, free eye tests for glaucoma and the

launch of a stop smoking campaign for all singapore TGF

staff who are keen to quit smoking.

additional health-related campaigns and offerings, such as

check-ups and awareness programs will be provided and

sponsored by the company throughout the year.

The game of bowling proved to be such a hit with the team

that management have decided to make it a monthly event for

the staff; bringing the team together to socialise and network

in a relaxed setting. <

an evening of festivities and entertainment was enjoyed

when all of the Toll Brisbane divisions caught up for the

Toll Charity Christmas Ball, in the spirit of one Toll! many

new friends were made and old acquaintances renewed at

the annual get together.

The Toll Global Forwarding Brisbane social club organised the

Toll Charity Christmas Ball which was held at the Hilton Hotel

Brisbane with 220 people attending. The event was supported

by many divisions of the Toll Group, sponsors and friends.

This year the charities supported were Guide Dogs queensland

and royal Children’s Hospital Foundation with many thousands

of dollars raised for these worthy charities.

many staff had sore feet as they danced the night away, were

entertained by our comedian santa, with the night culminating

in a charity raffle. our own Toll Global Forwarding airfreight

manager, Brendan Doran, won the first prize on the night, two

business class tickets to Hong Kong, kindly donated by our

major sponsor Cathay pacific.

One Toll Christmas party raises money for local charities

LEFTone Toll Christmas ball raises money for local charities.

if you’re organising a social or networking event with other

parts of the Toll Group, let us know and send photos of your

event to [email protected] <


COMMUnITY

Toll Mining Services go the long haul for charity

The Geraldton sunshine Festival was held in october 2011.

an annual event, the festival provides an opportunity for

the community to shine! The event showcases the cultural

and social diversity of the region.

Toll mining services played an integral part in the festival

by conducting the inaugural Toll mining services truck pull.

The truck pull involves two teams pulling a prime mover by

tow ropes approximately 75m in a race to the finish line.

Toll staff and other members of the Geraldton community got

involved in this display of strength, determination and courage,

and clearly had a lot of fun taking part.

all children that participated in the race were given the

opportunity to experience being a truckie by being escorted

into the prime mover and honking the famous horn while

having their photo taken.

With the day such an outstanding success, Toll mining

services was able to donate a$5,000 to the scouts and look

forward to supporting this event again in 2012. <

AbOvE AnD bELOWTeam from Toll mining services get involved in tug o’ war.

48 Tolltoday

COMMUnITY

Health insurance benefit for Australian employees, subcontractors and families with HICADid you know that Toll’s australian employees, subcontractors and their families can access cost-effective private health insurance and advice through Health Insurance Consultants australia (HICa)?

Ten reasons why you will love the Toll health plan

1. The plan is available to all Australian-based Toll staff,

contractors and their families

The Toll health plan provides employees, sub contractors and

their families access to a range of high value health insurance

products through the services of HiCa.

2. Great service and free expert advice

HiCa is a specialist health insurance broker that assists

organisations like Toll to deliver great value health insurance

cover to their employees from a range of health funds. HiCa

will assist you to find the right cover at the right price.

3. Wide range of choices

HiCa works with a range of health funds and are able to offer

a choice of funds and products. The consultants will talk

through your healthcare needs and recommend the product

which is best suited to you.

4. Access exclusive products, discounts and special offers

HiCa has an arrangement with a range of health funds that

offer discounts and access to products that are not normally

offered directly to the public. From time to time some funds

also offer to waive waiting periods and provide other incentives.

HiCa is able to let you know what is on offer at the time.

5. Save tax and claim your rebate

all hospital policies in the Toll health plan will qualify you to

avoid the medicare levy surcharge and all covers in the plan

are eligible for the federal government 30 per cent rebate.

6. You can switch from your existing cover without penalty

once HiCa has given you a written recommendation on which

cover best suits your needs, portability of cover ensures that

you can switch your policy and not have to re-serve waiting

periods, so you can be covered straight away.

7. Ongoing service

as your health insurance broker, HiCa represents you, and

is committed to providing you with ongoing service and

guidance that you can rely on. This service ensures that your

health cover remains appropriate to your requirements and

represents value for money.

8. Claim straight away for many benefits

For people who join for the first time some health funds will

waive their waiting periods so you can claim straight away

for some benefits.

9. You can take your cover with you

if you happen to leave Toll, in most cases you will be able

to continue the benefits you already have through the Toll

health plan.

10. Accessing the Toll plan is easy

simply give HiCa a call on 1800 865 575 (1800 TOLL PLan).

a friendly consultant will answer your call and get you on the

path to finding a better health deal. Further information can

be found at https://tollplan.hica.com.au

mick Hensley, operations manager at Toll, has taken

advantage of this offer:

“i had a look at what the Toll health plan had to offer online.

i was able to select a product and discuss it with the HiCa

consultant to make sure it met my needs and gave me a good

saving. HiCa helped me through the transfer process to join

my new health fund and i was able to claim benefits without

any waiting periods. i would recommend any Toll employee

to contact HiCa like i did and see what they can do for you.

There are great benefits under the Toll health plan and there is

nothing to lose by talking to HiCa to get the right advice.” <


WELLbEInG

STAFF MILESTOnES

after two years travelling overseas Gayle, a science and

mathematics teacher at the time, wasn’t keen on a rural

teaching post. instead, she opted to take on a role as a credit

officer for Mayne Nickless for twelve months, before going

back to teaching. after a few quick promotions, Gayle decided

to stay on for another year, but never left.

Gayle moved through a number of administrative roles onto the

national credit manager role. she then was appointed to the

role of national credit and iT manager at a time when systems

were being introduced to assist with accounting processes.

Gayle has been with Toll, specifically with Toll priority, since

the acquisition of mayne nickless.

looking back Gayle said, “Technology has helped remove

manual processes. The things we take for granted today,

for example pricing, used to all be manual.” she recalls

handwritten rate cards which were used to price and debtors

ledgers as the main tool for managing receivables. The entire

process was paper driven; pick up cards were filled in and

taken to the radio room to be slotted into pigeon holes which

represented runs. These processes are all now driven through

data capture and software systems.

The writing was on the wall by the mid 1980s that technology

would change the way we do business, particularly after some

rapid advancements in adopting technology for process

improvement. Gayle believes the introduction of pCs (versus

the pre-existing mainframes) had a big bearing on where

technology has taken the business, but she says the level of

reliance on technology was possibly not envisaged. These

days, the business has to keep up with technology to remain

competitive – not necessarily leading edge, but very close

behind it.

Gayle considers herself fortunate to have worked with very

good strategists in the business, such as Maurie Tattle,

Jey Jeyakumar and John Cowan, who have provided great

leadership and vision. she says she is lucky to also have

Toll Priority’s Gayle Porter clocks up 35 years with Toll

worked with a very dedicated team of people throughout

the years. The biggest highlight and challenge of her career

was making the move from finance to iT, as this is what

gave her the opportunity to develop and extend her career.

most of all, Gayle appreciates the people she has met and

the relationships she has developed whilst working in the

business. “i truly believe that it is the people and their level

of commitment that make this business successful.”

as for being a woman in a typically male dominated industry,

Gayle notes that there is more equal footing for women than

there once was. Women can today be considered for every

available position within Toll, but she feels that many women

aren’t confident enough to believe they can succeed in many

senior positions. she notes that the role of parent and salary

contributor is becoming more prevalent which is difficult and

the business needs to create opportunities for both sexes

to keep intellectual property within Toll. To women working

their way up through the business she advises, “if you think

there is something that you want to do in the business – don’t

discount it. Find out what it is that you need to do to get that

role and [if there is a gap] go out there and get the training.”

What does the future hold for Gayle? at the moment she’s

focussed on the two upcoming releases of unite, centralising

the after hours and weekend call centre, running the Toll

priority project office and steering the iT department for Toll

priority. For the future she envisages technology will continue

to be an enabler to give Toll and its people the ability to further

extend their capabilities, to remain competitive and to be a

transport industry leader.

For herself, she is looking forward to a leisurely retirement

in a few years time, and to leave a legacy of process best

practice with the right people in place to continue her work.

on behalf of everyone at Toll, we would like to thank Gayle

for her magnificent contribution to the business over the past

35 years. <

What started as a stop gap job for gayle Porter turned into an accomplished, 35 year career with the Toll group.

if you have reached a service milestone that you are proud of, or are celebrating the achievements of your team members, please let us know so

we can include your story on the staff milestone celebrations page. email: [email protected]

50 Tolltoday

STAFF MILESTOnES

10 years’ serviceAdena Mondolo – Toll Refrigerated, Morningside, QLDAdrian (A.J) Jones – Toll Carriers, Kaitaia, NZAlessandro Anthony Durante – Toll Express, Altona, VICAllan Martin – Toll Fleet, Chullora, NSWAmanda Howard – TGL Customised Solutions, Somerton, VICAndrew Campbell – Toll IPEC, Moorebank, NSWAndrew Lee Tet – TGL Contract Logistics, Laverton, VICAndrew Seeliger – Toll Fleet, Adelaide, SAAndy Qi Ng Liu – Toll Global Forwarding, Mascot, NSWAnita Potter – TGL Customised Solutions, Somerton, VICAnthony Boxsell – Toll NQX, Cairns, QLDAnthony Farrugia – Toll IPEC, Altona North, VICAnthony Mullins – Toll Fleet, Altona North, VICBevan Bradburn – Toll Carriers, Whangarei, NZBill Loulach – Toll Express, Eastern Creek, NSWBob Lovf – Toll Linehaul and Fleet Services, Altona North, VICBradley Rowe – Toll Intermodal, Adelong, NSWBrian Hunter – Toll Express, Eastern Creek, NSWBrendan Walsh – Toll Tranzlink, Auckland, NZBrenden Wood – Toll NQX, Eagle Farm, QLDBrett Donaldson – Toll Fleet, Altona North, VICCarole Damaso – Toll Global Resources, Brisbane, QLDCatherine Cummins – Toll Fleet, Wagga Wagga, NSWCharles Cefai – Toll Priority, Tullamarine, VICChristopher Lord – TGL Contract Logistics, West Footscray, VICCosimo Fuda – Toll IPEC, Moorebank, NSWCraig Allen – Toll IPEC, Altona North, VICCraig Leonard – TGL Customised Solutions, Yennora, NSWCraig Walsh – Toll NQX, Perth, WADallas Cedric Matene – Toll Intermodal, Laverton, VICDamien McDowall – Toll NQX, Adelaide, SADanny Evans – Toll Tranzlink, Christchurch, NZDarren Boardman – Toll IPEC, Altona North, VICDave Lovegrove – Toll Global Forwarding, Auckland, NZDavid Parer – Toll NQX, Brisbane, QLDDavid Watts – Toll Intermodal, Moolabin, QLDDavid Wells – Toll Express, Eastern Creek, NSWDavid Wilson – Toll Refrigeration, Wagga Wagga, NSWDean Sampson – Toll IPEC, Adelaide, SADebra Lee – Toll Global Forwarding, Brisbane, QLDDianne Martin – Toll NQX, Brisbane, QLDDoina Mitoiu – Toll Priority, Port Melbourne, VICEdward George – Toll Express, Eastern Creek, NSWErkal Yayintas – Toll IPEC, Altona North, VICErrol Cavit – Toll New Zealand, Auckland, NZFrank Cassar – Toll Express, Eastern Creek, NSWGarry Jacobson – Toll Priority, Hobart, TASGavin Sutton – Toll Intermodal, South Australia, SAGeorge Gray – Toll NQX, Brisbane, QLDGlen Hindmarsh – Toll Intermodal, Adelong, NSWGlen McCallum – Toll IPEC, Dandenong, VICGlenn Pye – Toll Express, Eastern Creek, NSWGlenn Watson – Toll Refrigerated, Morningside, QLDGraeme Brown – Toll NQX, Townsville, QLDGrant Hughes – Toll Express, Eastern Creek, NSWGregory Good – Toll Global Forwarding, Brisbane, QLDHanafi Bin Wari – Toll Marine Logistics, SingaporeHeather Singh – TGL Customised Solutions, Altona North, VICIan Jost – Toll IPEC, Auckland, NZIan Quass – Toll IPEC, Moorebank, NSWJacqui Parkinson – Toll Tranzlink, Auckland, NZJames Cunningham – Toll NQX, Melbourne, VICJames Nicholas – Toll Intermodal, Laverton, VICJan Pieper – Toll Priority, Erskineville, NSWJeffrey Wheeler – TGL Contract Logistics, Girraween, NSWJennifer Wight – Toll Priority, North Melbourne, VICJeremy Vanderpol – Toll IPEC, Altona North, VICJoanne Hollaardt – Toll IPEC, Dandenong, VICJocelyn Baker – Toll Express, Regency Park, SAJoel Van Blommestein – Toll IPEC, Moorebank, NSWJohn Holdsworth – Toll Express, Eastern Creek, NSWJohn Lalor – TGL Contract Logistics, West Footscray, VICJohn Lambe – Toll Express, Eastern Creek, NSWJohn Laskazeski – Toll Express, Eastern Creek, NSWJohn Noble – Toll IPEC, Adelaide, SAJohn Ryan – Toll Intermodal, Adelong, NSWJohn Slatter – Toll IPEC, Moorebank, NSWJoseph Rourke – Toll Intermodal, Moolabin, QLDJumana Rahme – Toll Corporate, Lidcombe, NSWKeith Kelaart – Toll Refrigerated, VICKellie Holmes – Toll NQX, Eagle Farm, QLDKelly Richards – TGL Customised Solutions, Altona North, VICKelvin McAllister – Automotive, Dubbo-Gilgandra, NSWKeri Brickman – Toll Global Forwarding, Auckland, NZKerri Duncan – Toll NQX, Perth, WAKevin Menzies – Toll Corporate, Melbourne, VICKevin Zammit – Toll Energy, Darwin, NTKim Gibson – Toll Corporate, Melbourne, VICKim Herewini – Toll Global Forwarding, Auckland, NZKristian Ashby – Toll Refrigerated, Morningside, QLDLeong Weng Onn – Toll Marine Logistics, SingaporeLinda Reed – Toll Fast, Belmont, WALindsay Peters – Toll NQX, Eagle Farm, QLDLupco Louie Trajcevski – Toll NQX, Sydney, NSWMalcolm Deryck Cramer – Toll Corporate, Melbourne, VICManoa Kurukitoga – Toll Intermodal, Moolabin, QLDMarc Quarrell – Toll IPEC, Hobart, TASMarco Deluca – Toll IPEC, Dandenong, VICMark Arstall – NQX Holt, Eagle Farm, QLDMark Scicluna – Toll Intermodal, West Melbourne, VICMarnie Gilmore – Toll Global Logistics, Altona North, VICMark Marley – Toll Intermodal, Mildura, VICMark Watson – Toll NQX, Eagle Farm, QLDMargaret Layt – Toll Corporate, Lidcombe, NSWMarino Parison – Toll Express, Eastern Creek, NSWMatthew Archer – Toll Fast, Murarrie, QLDMedel Reyes – Toll Express, Eastern Creek, NSWMichael Dowling – Toll Intermodal, Townsville, QLDMichael Gale – Toll Express, Altona, VICMohammad Rafiei-Darmian – Automotive, Dry Creek, SAMuberra Uzman – Toll Global Forwarding, Tullamarine, VICNeil Evans – Toll Refrigerated, Prospect, NSWNeil Teys – Toll QRX, Townsville, QLDNigel Maloney – Toll Transitions, Melbourne, VICNino Liberato – Toll IPEC, Altona North, VICOlivia Glendinning – Toll Global Forwarding, Auckland, NZPatsy-Ann Meadows – Toll Express, Eastern Creek, NSWPaul Cleary – Toll Express, Eastern Creek, NSWPaul Murphy – TGL Customised Solutions, Altona North, VICPauline Kay – Toll NQX, Townsville, QLD

10 years’ service – ContinuedPeter Clements – Toll IPEC, Altona North, VICPeter Dronsky – Toll Priority, Bankstown, NSWPeter Marczuk – Toll Intermodal, Cairns, QLDPeter Scott – Toll NQX, Townsville, QLDPeter Van Caspel – Toll IPEC, Altona North, VICPhilip O’Riordan – TGL Contract Logistics, Arndell Park, NSWPhilip White – Toll Liquids, Altona North, VICRaymond Bradley – Toll Liquids, Altona North, VICRichard Conlon – Toll Express, Eastern Creek, NSWRichard McAvoy – Toll QRX, Moolabin, QLDRicky Voice – Toll Logistics, Wellington, NZRobert Scott – TGL Contract Logistics, Minchinbury, NSWRodney Galea – TGL Customised Solutions, Truganina, VICRodney Nason – Toll Transition, Canberra Airport, ACTRosanna Luciani – Toll Global Forwarding, Adelaide, SASamuel Sampath – Toll IPEC, Moorebank, NSWSara Araya – Toll Specialised and Domestic Freight, Melbourne, VICScott Cool – Toll Priority, Erskineville, NSWScott Leonard – Toll Customised Solutions, Moorebank, NSWSean Jackaman – Toll IPEC, Adelaide, SASeet Choy Chan – Toll Fleet, Perth, WASerdar Celik – Toll IPEC, Altona North, VICShane O’Neill – Toll Global Express, North Sydney, NSWSharna Algar – Toll NQX, Mackay, QLDShirley Ann Clayton – Toll Express, Perth Airport, WASilvio Farrugia – Toll Refrigerated, Ingleburn, NSWSonia Payne – Toll Carriers, Kaitaia, NZStephen Dailey – Toll Intermodal, Rockhampton, QLDStuart Baker – Toll Global Resources, Port of Brisbane, QLDSusan Jane Mollison – Toll Express, Altona, VICSusan Reed – Toll NQX, Mackay, QLDTerence Lim Hong Chuan – TOPS, SingaporeTina-Maree Hall – TGL Customised Solutions, Altona North, VICTodd Amos – Toll Intermodal, Regency Park, SATony Arnold – Toll NQX, Townsville, QLDTony Quattrocchi – TGL Customised Solutions, Altona North, VICTrevor Griffiths – Toll NQX, Brisbane, QLDVicki Markovska – TGL Customised Solutions, Altona North, VICVicki Patterson – TGL Customised Solutions, Altona North, VICVincent Harold – Toll Intermodal, Moolabin, QLDVlade Popovski – TGL Contract Logistics, Lidcombe, NSWWarwick Rust – Toll Express, Richlands, QLDWilliam Kemp – Automotive, Wagga Wagga, NSW

15 years’ serviceAdam Martin – Toll Corporate, Melbourne, VICAdam Vallence – Toll NQX, Melbourne, VICAndrew Liakishev – Toll Express, Perth Airport, WAAndrew Peake – Toll Specialised and Domestic Freight, Melbourne, VICAndrew Peake – GIS, North Sydney, NSWAthol Pilcher – Toll New Zealand, Whangarei, NZBarbara Porter – Toll Priority, Port Melbourne, VICBlazej Jankowski – Toll NQX, Sydney, NSWBrett Graham – TGL Contract Logistics, Arndell Park, NSWBrett Semple – Toll Intermodal, Rockhampton, QLDCarole Barkeit – Toll Priority, Wollongong, NSWChristopher Crooks – Toll QRX, Cairns, QLDChristopher Keong – Automotive, Hamilton, QLDCraig Morris – Toll IPEC, Maroochydore, QLDDamien Riggs – Toll Energy, Moomba, SADaniel Taylor – Toll NQX, Sydney, NSWDarrin Tobin – Toll Fast, Murarrie, QLDDavid Wright – Toll Linehaul, Chullora, NSWDavid Zoldak – TGL Customised Solutions, Knoxfield, VICDean Jenkins – Toll Intermodal, Laverton, VICDean Oliver – Toll Intermodal, Regency Park, SADebbie Ann Coffey – Toll Express, Eastern Creek, NSWDennis Bannan – TGL Contract Logistics, Laverton, VICDonato Uy – Toll Intermodal, Laverton, VICErnest Koenig – Automotive, Wagga Wagga, NSWGarry Phillips – Toll Intermodal, Adelong, NSWGarry Robert Cozens – Toll Express, Perth Airport, WAGiorgio Batsakis – Toll Priority, Port Melbourne, VICGraeme Lawler – Toll Express, Eastern Creek, NSWGreg Elkins – Toll Express, Berrimah, NTGreg Sleight – Toll Global Forwarding, Tullamarine, VICGregory Edwards – Toll NQX, Mackay, QLDIan Maltby – Toll Intermodal, Cairns, QLDIan Mills – TGL Customised Solutions, Altona North, VICIrene Chan Bee Choo – TOPS, SingaporeJacob Tan Hoe Ann – TOPS, SingaporeJeremy Thomas – Toll Global Forwarding, Mascot, NSWJohn Addicott – Toll Express, Altona, VICJohn Allan – Toll Intermodal, Unanderra, NSWJohn Fawcett – TGL Contract Logistics, Arndell Park, NSWJohn Horne – Toll Tranzlink, Tauranga, NZJohn Paszkiewicz – Toll Express, Richlands, QLDJohn Leslie – Automotive, Campbellfield, VICJulia Anne Banes – Automotive, Altona North, VICJustin Salisbury – TGL Contract Logistics, West Melbourne, VICKarl Brown – Toll Refrigerated, Melbourne, VICKeith Kakahi – Toll Tranzlink, Auckland, NZKlaus Edinger – TGL Customised Solutions, Moorebank, NSWLeah Patrick – Automotive, Wagga Wagga, NSWLen Singleton – Toll Express, Regency Park, SALyle Martin – Automotive, Dubbo-Gilgandra, NSWMark Franklins – Toll Express, Regency Park, SAMark Hodgson – Toll Transitions, Mundingburra, QLDMark Jones – Toll Intermodal, Moolabin, QLDMerrelyn Brown – TGR, Carrington, NSWMichael Burke – Toll Express, Regency Park, SANicci Greenwood – Toll Tranzlink, Hamilton, NZNorman McCoullough – Toll Fleet, Wagga Wagga, NSWPeter Keane – Automotive, Altona North, VICPetta McAndrew – Toll NQX, Archerfield, QLDRaoul Marshall – Toll NQX, Brisbane, QLDRhonda Preiss – Toll NQX, Archerfield, QLDRobert Boyd – Toll NQX, Sydney, NSWRobert Cross – Toll Energy, Gillman, SARobert O’Flynn – Automotive, Wagga Wagga, NSWRobert Sadler – Toll People, Lidcombe, NSWRobert Rawlings – Toll Express, Perth Airport, WARussell Summers – Toll NQX, Cairns, QLDScott Chapman – Automotive, Campbellfield, VICShane Leguier – Toll Intermodal, Altona North, VICSokhan Keo – Automotive, Campbellfield, VICStacey Stanbridge – Toll Intermodal, Acacia Ridge, QLDStephen Matthews – Automotive, Edinburgh Park, SATerence Anderson – Toll Express, Eastern Creek, NSWTadeusz Krysinski – Toll Intermodal, Laverton, VIC

15 years’ service – ContinuedTimothy Robinson – Toll Express, Perth Airport, WATony Mellick – Toll Fast, Port Melbourne, VICTony Moretto – Toll Intermodal, West Melbourne, VIC

20 years’ serviceAllan Harvey – Toll Priority, Brisbane Airport, QLDAntonio Cortazo – Toll Fleet, Chullora, NSWChia Choon Fong – TOPS, SingaporeChristopher Tester – Toll Intermodal, West Melbourne, VICChristopher Tucker – Toll NQX, Sydney, NSWChristopher Whitehead – Toll NQX, Melbourne, VICDaniel Graham – Toll Express, Wollongong, NSWDaniel Maisano – TGL Customised Solutions, Altona North, VICDarrell Haining – Automotive, Laverton, VICDarryl Hamblion – Toll Express, Eastern Creek, NSWDarryl Williams – Toll NQX, Townsville, QLDDavid Knott – Automotive, Dry Creek, SADean Raymond Phillips – Toll Intermodal, Chullora, NSWGary Mitchell – Toll Priority, Brisbane Airport, QLDGraeme Bottcher – Toll NQX, Rockhampton, QLDGraeme Messent – Toll NQX, Brisbane, QLDGraham Sweeney – Toll Priority, Erskineville, NSWIbrahim Bin Abu – TOPS, SingaporeJames Heil – Toll Intermodal, Moolabin, QLDJanice Dalton – Toll Global Forwarding, Melbourne, VICJohn Nicholson – Toll Intermodal, Moolabin, QLDJohn Novo – TGL Contract Logistics, Arndell Park, NSWJohn Reddacliff – TGL Contract Logistics, Lytton,QLDJohn Turner – Toll NQX, Archerfield, QLDKenton Muller – Toll IPEC, Perth, WAKevin Rodda – Automotive, Altona North, VICLorraine Johnson – TGL Contract Logistics, Villawood, NSWLyall Pearce – Toll IPEC, Perth, WAMartin Chambers – Toll Express, Altona, VICMichael Williamson – TGL Contract Logistics, Minchinbury, NSWNoel Brown – Toll Intermodal, Acacia Ridge, QLDPeter Coe – Toll Intermodal, Unanderra, NSWPeter Shiels – Toll Intermodal, Adelong, NSWRobert Hull – Toll Intermodal, West Melbourne, VICRobert Palmer – Toll Express, Altona, VICRom Lipka – Toll QRX, Moolabin, QLDRon Shaw – Toll Intermodal, Moolabin, QLDShane Askew – TGL Contract Logistics, Kensington, VICTimothy O’Brien – Toll Express, Chullora, NSWTrevor Shepard – Toll Express, Regency Park, SAWilliam Olive – Toll Intermodal, Moolabin, QLDWilliam Neeves – Toll NQX, Darwin, NT

25 years’ serviceAndrew Schreck – Toll Fast, Port Melbourne, VICAroon Ruengsast – TGL Contract Logistics, Laverton, VICArthur Skennar – Toll NQX, Brisbane, QLDBarbara Parton – Toll Intermodal, Western Australia, WABrett Godbee – Toll Fleet, Altona North, VICBoris Sizgoric – Toll Priority, Port Melbourne, VICCheryl Haack – Toll Intermodal, Rockhampton, QLDChristine Burgess – Toll Global Forwarding, Sydney, NSWChristopher Carrington – Toll NQX, Brisbane, QLDCraig Bush – TGR, Carrington, NSWDale Tacono – TGL Contract Logistics, Wingfield, SADamien Edwards – Toll Intermodal, South Australia, SADavid Hollis – Toll NQX, Brisbane, QLDDean Cordeux – TGL Contract Logistics, Hastings, VICDexter McLean – Toll Intermodal, Moolabin, QLDKevin Cooper – Toll NQX, Brisbane, QLDKevin Welch – Toll Express, Perth Airport, WAJames MacGregor – Toll Intermodal, Moolabin, QLDJean Downing – Toll Group, Archerfield, QLDLeslie Apostolides – Automotive, Dry Creek, SALindsay Sinclair – Toll NQX, Toowoomba, QLDMalcolm Barron – Toll Intermodal, Moolabin, QLDPaul Bailey – Toll Fleet, Wagga Wagga, NSWPeter Hodges – Toll Priority, Brisbane Airport, VICPhillip Kasperek – Toll QRX, Moolabin,QLDStephen Kennedy – Toll Express, Altona, VICRay Boyton – Toll Express, Wollongong, NSWRobert Cameron – Toll Intermodal, West Melbourne, VICRobert Skelly – Toll IPEC, Moorebank, NSWRobert Sullivan – Toll NQX, Cairns, QLDRodney Little – Toll Intermodal, Moolabin, QLDRodney Lord – Toll NQX, Toowoomba, QLDThemi Constas – Toll Priority, North Melbourne, VICTheresa Carew – Toll Priority, Port Melbourne, VICVania Treleggan – Toll Express, Regency Park, SAWarren Williams – Toll Refrigerated, Morningside, QLDWendy Gilmore – TGL Contract Logistics, Laverton, VIC

30 years’ serviceAlexander Fergin – Toll Express, Altona, VICAlfred Galea – Toll Express, Altona, VICDarryl Beckwith – Toll Refrigerated, Morningside, QLDGraham Howard – Toll Express, Altona, VICJohn Phillips – Toll NQX, Mackay, QLDPamela Byron – Toll Priority, Port Melbourne, VICRaymond Ahern – Toll Intermodal, Rockhampton, QLDStephen Butters – Toll Intermodal, Brisbane, QLD

35 years’ serviceDesmond Carrodus – Toll Intermodal Brisbane, QLDGary Ngaia – Toll Tranzlink, New Plymouth, NZGayle Porter – Toll Priority, Botany, NSWGiacomo Bugno – Toll QRX, Moolabin, QLDLeslie Alexander Dundas – Automotive, Hamilton, QLDMichael Sheridan – Toll IPEC, Moorebank, NSWStephen Wilson – Toll QRX, Moolabin, QLDTrevor Taylor – Toll Fleet, Perth, WA

40 years’ serviceLuigi Nonnis – Toll IPEC, Moorebank, NSW

45 years’ serviceFrancis Richard Watson – Toll Express, Perth Airport, WA

50 years’ servicePeter Broadbent – Toll Intermodal, Brisbane, QLD


Toll has a rich history spanning over a hundred and twenty years.

We are opening a museum this year in Melbourne to capture the many stories which have shaped the company.

The museum will showcase items from Toll and acquired companies including vehicles, uniforms, memorabilia and photography.

In bringing our history to life, we are looking for submissions and donations from around the Group. Please contact Group Corporate Affairs with details of your items at [email protected]

Help us fill this space

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