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  • Touchstone WBM760Wideband Cable Modem

    Users Guide

    Get ready to experience the Internets express lane! Whether youre checking outstreaming media, downloading new software, or checking your email, the Touch-stone WBM760 Wideband Cable Modem brings it all to you faster and more reli-ably. The high-speed, always-on connection wont keep you waiting.

    The Touchstone Wideband Cable Modem provides an Ethernet connection for usewith either a single computer or home/office Local Area Network (LAN). Some Wide-band Cable Modems also provide a USB 2.0 connection. You can connect two sep-arate computers at the same time using both of these connections.

    Installation is simple and your cable company will provide assistance to you for anyspecial requirements.

    The links below provide more detailed instructions.

    Safety Requirements

    Getting Started

    Installing and Connecting Your Wideband Cable Modem

    Installing USB Drivers on Your PC

    Configuring Your Ethernet Connection

    Using the Wideband Cable Modem



  • Export Regulations

    This product may not be exported outside the U.S. and Canada without U.S. Department of Commerce, Bureau of Export Administration authorization. Any export or re-export bythe purchaser, directly or indirectly, in contravention of U.S. Export Administration Regulation is prohibited.

    Copyright 2009 ARRIS. All rights reserved.

    The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document are believed to beaccurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document.The information in this document is proprietary to ARRIS.

    ARRIS, Touchstone, and the ARRIS logo are trademarks or registered trademarks of ARRIS. All other trademarks and registered trademarks are the property of their respective hold-ers.

    Protected under one or more of the following U.S. patents: 7,031,453. Other patents pending.

    ARSVD01212Release 7 Standard 2.0 February 2009

    Touchstone WBM760 Wideband Cable Modem Users Guide 2

  • Safety RequirementsARRIS Wideband Cable Modems comply with the applicable requirements for per-formance, construction, labeling, and information when used as outlined below:

    CAUTIONRisk of shock

    Mains voltages inside this unit. No user serviceable parts inside. Referservice to qualified personnel only!

    CAUTIONRisk of damage

    To prevent overheating your Wideband Cable Modem, do not block theventilation holes on the unit.

    Do not locate the equipment within 6 feet (1.9m) of a flame or ignition source (e.g.heat registers, space heaters, fireplaces, etc.).

    Do not use product near water (i.e. wet basement, bathtub, sink or near aswimming pool, etc.), to avoid risk of electrocution.

    Avoid using and/or connecting the equipment during an electrical storm, toavoid risk of electrocution.

    Use only power supply and power cord included with the equipment.

    Equipment should be installed near the power outlet and should be easilyaccessible.

    The shield of the coaxial cable must be connected to earth (grounded) at theentrance to the building in accordance with applicable national electrical in-stallation codes. In the U.S., this is required by NFPA 70 (National ElectricalCode) Article 820. In the European Union and in certain other countries,CATV installation equipotential bonding requirements are specified in IEC60728-11, Cable networks for television signals, sound signals and interac-tive services, Part 11: Safety. This equipment is intended to be installed inaccordance with the requirements of IEC 60728-11 for safe operation.

    Touchstone WBM760 Wideband Cable Modem Users Guide

    SafetyGettingStarted Installation


    EthernetConfiguration Usage Troubleshooting Glossary


  • If the equipment is to be installed in an area serviced by an IT power linenetwork, as is found in many areas of Norway, special attention should begiven that the installation is in accordance with IEC 60728-11, in particularAnnex B and Figure B.4.

    In areas of high surge events or poor grounding situations and areas proneto lightning strikes, additional surge protection may be required (i.e.PF11VNT3 from American Power Conversion) on the AC, RF, and Ethernetlines.

    When the Wideband Cable Modem is connected to a local computer throughUSB or Ethernet cables, the computer must be properly grounded to thebuilding/residence AC ground network. All plug-in cards within the computermust be properly installed and grounded to the computer frame per themanufacturers specifications.

    Do not use spray cleaners or aerosols on the Wideband Cable Modem.

    Clean the Wideband Cable Modem only with a dry cloth.

    Radio Frequency Emissions and Immunity

    United States Compliance

    This device complies with part 15 of the FCC Rules. Operation is subject to the fol-lowing two conditions: (1) This device may not cause harmful interference, and (2)this device must accept any interference received, including interference that maycause undesired operation.

    Product Safety

    UL listed per UL60950.

    Touchstone WBM760 Wideband Cable Modem Users Guide

    SafetyGettingStarted Installation


    EthernetConfiguration Usage Troubleshooting Glossary


  • European Compliance

    This product complies with the provisions of the Electromag-netic Compatibility (EMC) Directive (89/336/EEC), the Amend-ing Directive (92/31/EEC), the Low Voltage Directive(73/23/EEC), and the CE Marking Directive (93/68/EEC). Assuch, this product bears the CE marking in accordance with theabove applicable Directive(s).

    A copy of the Declaration of Conformity may be obtained from: ARRIS Interna-tional, Inc., 3871 Lakefield Drive, Suite 300, Suwanee, GA 30024.

    As indicated by this symbol, disposal of this product is governedby Directive 2002/96/EC of the European Parliament and of theCouncil on waste electrical and electronic equipment (WEEE).WEEE could potentially prove harmful to the environment; assuch, upon disposal of the Wideband Cable Modem the Directiverequires that this product must not be disposed as unsorted mu-nicipal waste, but rather collected separately and disposed of inaccordance with local WEEE ordinances.

    This product complies with directive 2002/95/EC of the European Par-liament and of the Council of 27 January 2003 on the restriction of theuse of certain hazardous substances (RoHS) in electrical and elec-tronic equipment.

    Touchstone WBM760 Wideband Cable Modem Users Guide

    SafetyGettingStarted Installation


    EthernetConfiguration Usage Troubleshooting Glossary


  • Getting Started

    About Your New Wideband Cable Modem

    The Touchstone WBM760 Wideband Cable Modem is DOCSIS or Euro-DOCSIScompliant with the following features:

    Speed: much faster than dialup or ISDN service

    Convenience: supports USB 2.0 (if equipped) and Ethernet; both can beused simultaneously

    Flexibility: provides high speed DOCSIS 2.0 data service or widebandDOCSIS 3.0 data service

    Compatibility: supports tiered data services (if offered by your cablecompany)

    Whats in the Box?

    Make sure you have the following items before proceeding. Call your cable companyfor assistance if anything is missing.

    Wideband Cable Modem

    Power Cord

    Quick Installation Guide

    USB Cable (if the Wideband Cable Modem has a USB port)

    Ethernet Cable

    CD-ROM (if the Wideband Cable Modem has a USB port)

    Screws for Wall Mounting the Unit

    End User License Agreement

    Touchstone WBM760 Wideband Cable Modem Users Guide

    SafetyGettingStarted Installation


    EthernetConfiguration Usage Troubleshooting Glossary


  • Whats on the CD?The CD provides the following items:

    Quick Install Guide

    Users Guide

    USB Drivers (Windows 2000/XP/Vista)

    Remove USB Driver Utility

    Items You NeedIf you are installing the Wideband Cable Modem yourself, make sure you have thefollowing items on hand before continuing:

    Wideband Cable Modem package: see Whats in the Box? for a list ofitems in the package.

    Coaxial cable (coax): as shown in the image to the left, this is a thin cablewith a connector on each end. It is the same kind of wire used to connect toyour television for cable TV. You can buy coax from any electronics retailerand many discount stores; make sure it has connectors on both ends. Thereare two types of connectors, slip-on and screw-on; the screw-on connectorsare best for use with your Wideband Cable Modem. The coax should be longenough to reach from your Wideband Cable Modem to the nearest cable out-let.

    Splitter (optional): provides an extra cable connection by splitting a sin-gle outlet into two. You may need a splitter if you have a TV already con-nected to the cable outlet that you want to use. You can buy a splitter fromany electronics retailer and most discount stores; you may also need a shortpiece of coax cable (with connectors); use it to connect the splitter to thecable outlet and then connect the Wideband Cable Modem and TV to thesplitter.

    Note: A splitter effectively cuts the signal in half and sends each half to itstwo outputs. Using several splitters in a line may deteriorate the quality ofyour television and/or internet connection.

    Information packet: your cable company should furnish you with a packetcontaining information about your service and how to set it up. Read this in-formation carefully and contact your cable c