- Show up 5-10 minutes early

- WEAR S.R.U. ATTIRE

o Look professional

§ Clean

§ Name Tag

§ Smile

- Appropriate Desk Entertainment

o No profanity / vulgarity

o Appropriate cellphone use

- Know your schedule

o On-call

o 15 min. radius

- Put the phone outside the window

- Forward the phone at night

o *60

- Un-forward the phone at 8am

o *64

When You Sit Desk…

Jennifer Brozovich Ann Tager

Lydia Dubrosky

Slippery Rock University

STAFFTRAINING2015SUMMERASSISTANT

If you have any questions at this point, please discuss them with your lead /

fellow staff members.

Get ready for a summer of Res. Life FUN!

Monday, June 1st

1-3pm - Check-In

- Have your card encoded

o Watson Hall

- Move into your building

- Secret Buddy 6pm

- Dinner with staff o Boozel

7-10pm - Team Building Activieties

o Watson Great Room

Tuesday, June 2nd

11:30pm - Lunch with staff

o Boozel 12:30-2:30pm

- Front Desk Training o Card Encoding o Work Orders o Alarm Monitoring o Lockout Training o Call forwarding o Binders

§ In your buildings

- True Colors o Watson Great Room

3pm - Team Building Activity

o Quad

Wednesday, June 3rd

11:30pm - Lunch with staff

o Boozel 12:30-2:30pm

- CP Training o Watson Desk

- Check-In / Out Training o Watson Lobby

- Proper Conduct o Watson Lobby o 3 Strike Rule

3pm - Team Building Activity

o Watson Great Room

Thursday June 4th

11:30pm - Lunch with staff

o Boozel 12:30-2:30pm

- Customer Service Training o Watson Great Room

- Resource Room Training o Resource Room

(Watson Hall) 3pm

- Team Building Activity o Watson Great Room

Friday, June 5th

11:30pm - Lunch with staff

o Boozel 12:30pm

- Fire Training o Watson Great

Room 1:30-3:30pm

- Emergency Procedures o Watson Great

Room - Summer Simulation Game

o Emergency situations

o Everyday situations

o RCRs § Watson

Lobby 4pm

- Team Building Activity