TRAINING FOR INDEPENDENT TRAINING FOR INDEPENDENT

TRAVEL AGENTSTRAVEL AGENTS

How To BookHow To Book

For Your ClientsFor Your Clients

Car RentalsCar Rentals

• Call DirectCall Direct– Directory phone numbersDirectory phone numbers– Give CLIA # or IATA# for commissionGive CLIA # or IATA# for commission

• Condo Travel Club WebsiteCondo Travel Club Website– Instant Travel SiteInstant Travel Site

Booking CarsBooking Cars

• Use our IATA/CLIA/IATAN/ARC #Use our IATA/CLIA/IATAN/ARC #• You book you get 50% of the commissionYou book you get 50% of the commission• Car rentals are generally not pre-paid except some Car rentals are generally not pre-paid except some

international rentalsinternational rentals• Only drivers whose names are on contract are allowed to Only drivers whose names are on contract are allowed to

drive the car, an extra fee may apply for additional driversdrive the car, an extra fee may apply for additional drivers• Drivers must have;Drivers must have;

– Valid driver’s licenseValid driver’s license– Be minimum 25 years old (in most cases)Be minimum 25 years old (in most cases)– Fee for under 25 years but at least 21 years old.Fee for under 25 years but at least 21 years old.– Have a valid credit card in own nameHave a valid credit card in own name

• Additional Rental ChargesAdditional Rental Charges– Various taxesVarious taxes

Client Information NeededClient Information Needed• Name of renter/driverName of renter/driver

– AgeAge– Valid Credit CardValid Credit Card

• Pick-up/drop-off citiesPick-up/drop-off cities• Rental locationRental location• Dates of rentalDates of rental• Pick-up/drop-off timesPick-up/drop-off times

– Airline flight information, if applicableAirline flight information, if applicable• Type of carType of car• Promotions/coupons/negotiated ratesPromotions/coupons/negotiated rates• Special requestsSpecial requests• Special equipmentSpecial equipment

HotelsHotels

• Call direct: CLIA# or IATA# - Call direct: CLIA# or IATA# - commissioncommission

• Web sites: CTC, CCRA, Centrav etc.Web sites: CTC, CCRA, Centrav etc.

• Non-commissionable sites- hotels.com, Non-commissionable sites- hotels.com, hotwire, Expedia etc.hotwire, Expedia etc.

• Know: Cancellation PoliciesKnow: Cancellation Policies

• Rate Changes: Sun-Thu vs Fri/SatRate Changes: Sun-Thu vs Fri/Sat

CCRACCRA

Booking HotelsBooking Hotels

• Use our IATAN/IATA/CLIA/ARC #33530556Use our IATAN/IATA/CLIA/ARC #33530556

• You book you get 50% of commissionYou book you get 50% of commission

• Most hotel reservations require a credit Most hotel reservations require a credit card guarantee..some 1 night depositcard guarantee..some 1 night deposit

• Room description/views can be “creative”Room description/views can be “creative”

• Maximum # of guests may Maximum # of guests may apply/additional rates.apply/additional rates.

• Weekend/Weekday rate changesWeekend/Weekday rate changes

ICHOTELS: ICHOTELS: Holiday Inns, Crowne Plaza, Staybridge Suites, Candlewood Holiday Inns, Crowne Plaza, Staybridge Suites, Candlewood

SuitesSuites

Choice Hotels:Choice Hotels:Comfort Inns, Quality Inns, Econo LodgeComfort Inns, Quality Inns, Econo Lodge

Choice Hotels ContinuedChoice Hotels Continued

CentravCentrav

Client Information NeededClient Information Needed• Name on reservationName on reservation• Number of guests and agesNumber of guests and ages• Location of hotelLocation of hotel• Check-in/check-out datesCheck-in/check-out dates• Number of nightsNumber of nights• Type of roomType of room

– BeddingBedding– ViewView– Smoking/non-smokingSmoking/non-smoking

• Special requestsSpecial requests• Applicable discounts/coupons or negotiated ratesApplicable discounts/coupons or negotiated rates

– Government rates are usually non-commissionableGovernment rates are usually non-commissionable• Frequent stay numberFrequent stay number• Credit card to guarantee reservationCredit card to guarantee reservation• Park/Fly Hotel PackagesPark/Fly Hotel Packages

– May need to call the hotel directly for these ratesMay need to call the hotel directly for these rates– International Holidays: International Holidays: www.internationalholidays.comwww.internationalholidays.com username: 33530556 username: 33530556

password: kprice or call them at 1-800-245-1573password: kprice or call them at 1-800-245-1573

CruisesCruises

• Booking a CruiseBooking a Cruise– Call direct: identify agent of Tickets & ToursCall direct: identify agent of Tickets & Tours– Use our CLIA/IATA/ARC/IATAN # and/or Pulaski office phone number 315-298-Use our CLIA/IATA/ARC/IATAN # and/or Pulaski office phone number 315-298-

33553355– You book, you get 50% of commission on air add-on, cruise rate, insurance, and You book, you get 50% of commission on air add-on, cruise rate, insurance, and

transfers.transfers.– Must add to cruise only rate the port charges and taxes (NCF)Must add to cruise only rate the port charges and taxes (NCF)

• Documenting the ReservationDocumenting the Reservation– Give the reservationist our CLIA #, your full name, and your home contact Give the reservationist our CLIA #, your full name, and your home contact

phone #.phone #.– Have the cruise line send a fax confirmation to Pulaski office.Have the cruise line send a fax confirmation to Pulaski office.– Check the fax confirmation for accuracy sent by Pulaski office.Check the fax confirmation for accuracy sent by Pulaski office.– If payment is by check make sure you allow 2 weeks for the payment to be If payment is by check make sure you allow 2 weeks for the payment to be

mailed to and deposited by the Pulaski office and sent to the cruise line.mailed to and deposited by the Pulaski office and sent to the cruise line.– Credit card payments are called into the cruise line by you.Credit card payments are called into the cruise line by you.– Send in a Booking Form as soon as money is paid.Send in a Booking Form as soon as money is paid.

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• Cruise DirectoryCruise Directory

Cruise TermsCruise Terms

• Category- inside, ocean view, Category- inside, ocean view, balconybalcony

• GuaranteeGuarantee

• TBATBA

Entry RequirementsEntry Requirements

• Passports procedures are changing Passports procedures are changing constantly. For current requirements constantly. For current requirements go to go to www.travel.state.govwww.travel.state.gov . .

ResourcesResources

• ITA ManuelITA Manuel

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-Directory-Directory

-Websites-Websites