Business Development

Group Members:

Name Roll No. Specialization

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AKNOWLEDGEMENT

We would sincerely like to thank our Prof. Kochavara for his kind support and great

help to give us an opportunity to present a project on Role Play (Training Method).

The encouragement given by college and its faculty is enormous. The teaching patter

has been extremely beneficial as it helped us to understand the power of various

subjects along with valuable examples.

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Business Development

INTRODUCTION

An instance or situation in which one deliberately acts out or assumes a particular character or role.

Role playing is not just "practicing working with an imaginary customer out loud." Role playing allows a

group of employees to act out work scenarios.

It opens communications, and for the amount of time when it puts a player 'on-the-spot,' it also gives a

great deal of confidence and develops camaraderie among those participating in (doing) the role play

situations.

Role playing can be used in every department by management and employees to practice business

situations. Role playing should be done in a low-stress environment, which makes it easier to learn.

The trainer can critique the role play situation and corrections can be made immediately by more

rehearsal.

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Business Development

HOW IT WORKS:

Role playing is when a group of people act out roles for a particular scenario.

For instance:

• You might train sales people by having two people act out a sale-scenario. One acts as the

sales person. The other acts as the customer.

• This allows trainee sales people to practice their sales techniques. A trainer and/or other

trainees may watch the role play and critique it afterwards.

Team role-playing is similar, except that two or more teams actively participate

For instance:

• A software company learns that customers are unhappy with customer support and this is

causing a loss of customers. In order to improve customer support, the company decides to

use team role playing.

NECESSITIES:

Good script.

Mutual understanding between one another.

DO’S & DON'TS:

Do’s:

• Warm up before play.

• The voice should be audible during play.

• The facial expression should be good.

• The dialogues should be simple and clear.

Don'ts:

• Over acting.

• Forgetting the dialogues.

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• Stage fear.

ADVANTAGES OF ROLE PLAY:

Enhances communication skill.

Helps overcome stage fear.

Helps explore our talents.

Everyone can understand easily

Developing teamwork, cooperation, and creative problem-solving

Exercise for improving listening skills

Conflict resolution

Group decision making

Developing insight into one’s own behavior and its impact on others

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Business Development

TYPES OF ROLE PLAY:

There are various types of role plays, such as:

Multiple Role Play – In this type of role play, all trainees are in groups, with each group acting out the

role play simultaneously. After the role play, each group analyzes the interactions and identifies the

learning points.

Single Role Play – One group of participants plays the role for the rest, providing demonstrations of

situation. Other participants observe the role play, analyze their interactions with one another and

learn from the play.

Role Rotation – It starts as a single role play. After the interaction of participants, the trainer will stop

the role play and discuss what happened so far. Then the participants are asked to exchange

characters. This method allows a variety of ways to approach the roles.

Spontaneous Role Play – In this kind of role play, one of the trainees plays herself while the other

trainees play people with whom the first participant interacted before.

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Business Development

ROLE PLAY SCENERIO:

Preliminary round of HR Interview at Xoriant Solutions Pvt. Ltd. for the position of software

developer. Here interview will be taken by Senior personnel in HR department and will be

attended by one more employee in HR division who is at executive level to understand the

interview process and analysis aspect of interview.

OBJECTIVE OF OUR ROLE PLAY:

With help of this role play we are trying explain the importance of analysis aspect of interview.

• Understanding analysis aspect of interview.

• Each company has its separate set of parameters which are influenced by the organizational

culture.

• Identify these aspects / parameters and recruit candidates accordingly.

• Better fit between the organization and employees.

CONCLUSION:

Each company has its separate set of parameters which are influenced by the organizational culture

which are considered while recruiting a candidate.

As HR personnel it is of utmost importance to identify these aspects and recruit candidates

accordingly.

In reference to what we spoke during the introduction about parameter in each organization, we saw

following parameters which were considered at Xoriant solutions during interviewing the software

developer and escalating her to the next level of interview:

1. Stability

2. Maturity

3. ….

4. .

5. …….

6. ..

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7. …..

BIBLIOGRAPHY

http://traininganddevelopment.naukrihub.com/methods-of-training/games-and-simulations/role-

plays.html

www.google.com

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