trends and prospects in the information society:hungary and the new member states

Global networkof innovation

Trends and Prospects in the Information Society:

Hungary and the New Member States

Siemens Business ServicesPéter Baján, CM

Creating business value for our customers

Global networkof innovation Agenda

Siemens Business Services

Challenges to governments

Areas of cooperation between SBS and the government


Deep Knowledge of Process and

IT Management

CompleteService Chain

Network of People

A Siemens Company

Strong Partnerships

Trusted Business Partner

About us

Global networkof innovation Siemens at a glance

Siemens Business Services is aSiemens Company

Global network of more than 400,000 people with local expertise

Siemens’ R&D activities drive innovation to increase company value (€ 5.0 billion in FY 2003 with app. 50,000 employees)

Siemens has more than 30,000 software engineers around the globe

World leader in information and communications

Generating more than 30 inventions a day

Investment of roughly € 500 million each year in expanding workforce skills

Sound financials 155 years of expertise – 116 years in Hungary

Global networkof innovation The service provider within Siemens

Financing and Real

Estate

MedicalTranspor-tation

PowerAutomation and

Control

Information and

Communi-cations

Siemens Building

Technologies

Siemens Dematic

Lighting

Siemens VDO

Siemens Financial Services

Siemens Real Estate

Power Transmission

and Distribution

Industrial Solutions

andServices

Informationand Commu-

nication Networks &

Mobile

Medical Solutions

Transpor-tation

Systems

Power Generation

Automation and Drives


Osram

The only division of Siemens fully devoted to services

Global networkof innovation Our business: IT services

Customers

€ 5.8 billion sales and 33,600 employees in 44 countriesWorldwide: top 10 – Europe: top 5

SolutionBusiness

Consulting, project-based business solutions and system integration

Consult, Design, Build

We offer the full range of IT services* Fiscal year 2002

Product Related Services

Maintenance of hardware and software products, infrastructure services

Maintain

Operation Related Services

Outsourcing of data centers, desktop services, local networks and call centers

Operate


Governments are facing varied challenges and need flexible partnerships that are best suited to their needs.

... Government institutions are facing many and varied challenges: severe budget constraints, urgent need to raise productivity and efficiency of all processes, and to win in the growing competition between governments‘ services.

Our cooperation can range from traditional IT outsourcing contracts to public private partnerships. We offer the type of partnership that is best suited to your organization‘s needs.

Jürgen Frischmuth, Vice President, Siemens Business Services


Challenges for Government ...... and Proposals for their Solution

Consequent Customer Orientation

Creation of a standardized transaction platform for existing internet portals

Seamless and Comprehensive Services

Standardization of processes and integration of data

Protection of Investment in Existing Applications

Soft migration: Integration of existing applications into new processes and services


Challenges for Government ...... and Proposals for their Solution

Cost Pressure

Investment “in the right topics”. Consolidation of infrastructure and application platforms

E-Government Cooperation across Institutional Boundaries

Scalable, modular and proven solutions with highest grade of availability


Challenges for Government ...… Integration of Government Services

Integration platforms are the glue for the efficient creation of transactional online-services

Integrated portals with public and private information are “state-of-the-art”

Joint design, realization and operation of portal solutions and services (public private partnership)

Comprehensive services overcome today’s administrational borders and responsibilities


Challenges for Government ... … EU Funds

Set up an Organisation which is able to administer, pay out, and control national subsidies

Provide for an appropriate IT System

The situation according to the latest regular report:

New EU member states:The worst case would be, the countries pay EU

contributions but do not receive the subsidies

e.g. Poland: „... and considerable weaknesses have become apparent in agriculture in particular with regard to the Integrated Administration and Control System (IACS).... “

As a precondition to receive EU subsidies each accession country has to:

other countries


Challenges for Government …… Demand for Homeland Security Services

Q4-2003, German Second Security Package: Biometry in National ID-Cards

Q2-2003: New ICAO Specification for Passport & Visa: RFID Chip 32k, Biometry, Digital Signature

Q2-2003, EU Summit Thessalonica: All EU passports with Biometry

140 Mio Euro EU fund for enhan-cing EU Schengen & Visa System

Q4-2004: US Enhanced Border Control Act and Patriot Act: Biometry in Passports


Full range of Homeland Security Solutionsby Siemens Business Services

Border Control Solutions

ID Document Solutions

Visa Solutions

Benefit: Integrated Security & ID-Solutions increase efficiency

of law enforcement agencies


Disasters are increasing

Citizens require higher attention (24/7)

Technology enables enhanced

opportunities

Emergency Organisations

must react fast,effective

and economic

Legal RegulationsUnique number 112

European Union

Challenge for Emergency Organisations …

Requirements today


… Solution SITREM Integrated Emergency Management System

Integration of hardware, software and telephony

Consulting, development, implementation, operation and maintenance out of one hand

Consistent tailoring according to customer and legal requirements

Professional project management based on profound business and implementation experience

Delivery of a turn-key solution Exploitation services

Consulting Development Implementation Operation Maintenance


SolutionSolutionBBusinessusiness

Consulting, project-based business solutions and system integration

Product Product RRelated elated SServiceservices

Maintenance of hardware and software products, infrastructure services

Operation Operation RRelated elated ServicesServices

Outsourcing of computer centers, desktop services,

local networks and call centers

Consult, design, build Operate Maintain

Government Solutions & Services ... ... cover the full range of Services

WWe offer the full range of IT servicese offer the full range of IT services* 2003 fiscal year

Government Customers

EUR 1.1 billion sales and 6,700 employees in 25 countries*

Government Solutions & Services


Global Centers of Competence - International Support for our local Customers

Germany

BIM

CRM

ERP

Manufacturing

Systems Integration

Italy

Telecom

India

SCM

UK

Financial Services

Austria

Utilities

Government

Finland

Paper and Wood (Focus Business Area of Manufacturing)



CoC Government – Core Areas and Portfolio

Citizens and Business

Front Office

Common Transaction and Delivery PlatformMultichannel Management

Secure Accession Management, SSO

InternetAccess

E2-Government Solution Suite

CitizenOffice

CallCenter

MobileAccess

Management and Support Processes

Administrative Processes Human Resources Management,

Budget Management, Funds ManagementKnowledge Management, Records Management

Back Office

ID-Cards, Border Control, Visa Systems,

Basic Security, Biometric ProceduresHomelandSecurity

EmploymentServices

Defense&

Intelligence

Government

Emergency Management


Front Office MultichannelAccess

CoC Government focuses on 6 Core Areas

GovernmentServices

Employment Services

Back Office

HighestSecurity

Homeland Security

Emergency Mgmt.

Defense & Intelligence


Best practice sharing: Tailored to customer needs on a case-by-case basis

Transfer of proven solutions

Innovation and development partnership

Selective outsourcing

Outsourcing

Public Private Partnership


Border control for Latvia

Border control for Lithuania

Both countries have border control solutions that ...

Transfer of proven solutions

have compatible, integrated border control information and communication systems

between HQ and frontier posts, including mobile units offer enhanced security, mobile identification of incoming and

outgoing vehicles and persons are ready to protect the external EU border


Federal States of Germany

Police in Turkey

Mobile Traffic Information Electronic Land Register

Innovation and development partnership

Police forces equipped with GPS and mobile tablet PCs immediate access to vehicle

and driver data accident reporting online

Enhanced traffic control and security

Ready for additional applications, e.g. electronic payment of fines

Secure archive with high-availability function

Digital signature and cryptography

Coverage of 13 federal states Faster internal processes Direct exchange of data with

other public authorities

Development Consortium

SolumStar


Copenhagen CountyCity of Vienna

E-Parking Management Running the IT department

Selective outsourcing

Parking charges payable by cell phone

Parking time extendable by SMS Electronic parking vouchers Electronic payment monitoring

Flexible service delivery corresponding to customer’s organization

Further development of infrastructure

Serving 600,000 citizens and 20,000 employees in Copenhagen County


EmploymentAgency for Romania

Outsourcing

UK Immigration and Nationality Directorate

Efficient immigration, asylum and citizenship management E-Employment services

Design, build, financing and operation of new workflow and document management system

Integrated network Use of image storage and

retrieval technology Doubling of throughput

Job-seekers gain easy access to national placement services unemployment support

Employment Agency linked toits 200 branch offices

Integration of back-office processes


National Assembly for Wales

Department of LabourSouth Africa

IT services outsourcing State-of-the-art information sys-tem for members of parliament

Public Private Partnership

Outsourcing of: Software and hardware for all

4,600 desktop PCs Local Area Networks (LAN) User helpdesk as remote

service Optimization of infrastructure by

integrating new technology Improvement of service delivery

Office applications and administrative tools

Remote access, video-conferencing

Individual touch-screen systems Managed service for

87 servers 3,200 desktops 600 laptops 650 printers


The real key to cost reduction is the optimization of internal processes!

E-Government has the potential to provide enormous cost savings for the public sector.

The real key to cost reduction is .. the optimization of internal processes.

Public sector can benefit from third-party expertise and economies of scale.

Bernd Regendantz, Vice President, Siemens Business Services


Employment Services

Back Office

Front Office

Homeland Security

Emergency Mgmt.


Siemens Business ServicesSiemens Business Services – – Your Partner forYour Partner for every Challengeevery Challenge

[email protected]@siemens.com

Global networkof innovation The Public Employment Service of Austria (amsbg)

Benefits• Unemployment rate (EUROSTAT) 4,1%• About 457.000 job placements• About 300.000 job offerings with AMS

• about 4500 employees• central head quarter• 9 organisations in the provinces• 97 regional offices in Austria

Challenge

Foundation of amsbg (60% Siemens Business Services GmBH, 40% EDV GmBH)

Implementing IT in the employment services market

Consulting & IT support Customer training

Solution

Outsourcing

Austria

Full-service solutions for Arbeitsmarktservice Österreich


Electronic document archive for the Austrian Chamber of Notaries (ÖNK)

Austrian Chamber of Notaries (ÖNK)

Benefits Operation of the system at two separate

sites Multiple data protection in the event of a

disaster Complete service provider and prime

contractor Responsibility for the development of the

cyberDOC solution and its operation Highest level of security through

independent security sites and state-of-the-art encryption techniques

Secure operation of the document archive in the SBS computer center

User-oriented encryption of data Periodic renewal of the systems Monitoring of the security system by an

independent body Ensuring the availability and integrity of

the data through crypto logical measures and periodical test algorithms

Challenge

Foundation of the cyberDOC Gesellschaft für Digitale Kommunikation im Notariat GmbH (society for digital communication in the notary’s office) as a joint venture between the ÖNK and Siemens Business Services

Protection against unauthorized access through closed user groups

Guarantee of possible networking with authorized third parties

Solution

Outsourcing

Austria

Global networkof innovation BMF – Bundesministerium für Finanzen

Implement SAP R/3 as prime contractor

Reorganize budgeting and accounting of entire federal administration

Re-engineer administrative processes in budget cycle

Integrate electronic media

Modern, up-to-date budget management

Overall project design and transaction planning of organizational requirements

Assist in setting up a competence center

Solution More efficient administrative process

Use of latest information technology (e.g. internet)

Standard software instead of individual software

Improved use of staff potential for citizen-friendly administration

BenefitsEnterprise Centric Process

Austria

Implement SAP R/3

Global networkof innovation Chancellerie du Premier Ministre (Fedenet)

Benefits Availability and management of

information (24/24 - 7/7) Use of Internet technology & state-of-the-

art standard software Cost savings Full support and managing of all

operations (outsourcing)

Modernize the old BISTEL project (Videotex)

Use new technology User friendly, web-based and secure

environment Access to informative web sites and

various kinds of information (Media, File server, Groupware, Interdepartmental e-mail, ...)

Challenge Services 24h/24h 7/7 + Help-desk

Service + SLA 99.9% (Redundant systems)

Management : Intranet Fedenet Network, Local Mailserver, Interdepartmental Mailserver, Internet & Intranet Server

Management of Local Database and Availability Management of the external database

Integration of security recommendations (Digipass, Firewall, ...)

Maintenance and development of applications

Solution

Outsourcing

Siemens Business Services provides successful solutions for the Counsil of the Prime Minister

Belgium

Global networkof innovation Belgian Finance Ministry – InterVAT

Benefits InterVAT can be used without any

prior administrative formalities Sending tax returns by post is no

longer necessary Returns can be sent right up to the

last minute The system eliminates delay More than 1,000 VAT declarations

are introduced every month

Secure transmission of documents via the Internet

Use of standard browsers so that end-users do not have to make additional investment

Challenge

InterVAT is accessible to all taxable persons via the Internet.

No software is required at the user-end

PKI environment based on digital certificates

Encrypted with the SSL protocol (standard in all web browsers)

Solution runs on a NT platform Support for Win 95,98,NT, Mac,Unix

Solution

Customer Centric Process

Belgium

InterVAT: On-line VAT returns. A new step on the road to e-government

Global networkof innovation Czech Social Security Administration

Outsourcing

Benefits Independence from the paper

archive located entirely in Prague headquarters

Greater data security important for the pension system in the Czech Republic

Simpler circulation of documents enabling greater data availability concerning those insured for regional offices of the ČSSZ

To process documents for pension administration stored in paper form in the central archive and their digitalization and electronical archiving

To provide immediate access to data concerning individual insured persons for workers from all regional offices (in progress)

Challenge

Creation of methodology and framework for the digitalization line capable of processing 30 million documents in 75 days

Business Process Outsourcing of the whole project with systems integration of another six suppliers

Project scope: 37,500 man-days

Solution

Siemens Business Services provides successful solutions for Czech Social Security Administration

Czech Republic

Global networkof innovation GAFCCIS

Enterprise Centric Process

Germany

Benefits The applications cover the basic command areas of the military organization As well as the purely military parts of the system, users can access functions

such as e-mail, searches, directory services, web services, query and evaluation options via a browser

Support the decision-making and monitoring process of the German Air Force (GAFCCIS) at all levels of command

Migrate mainframe-based command information system onto modern architecture using intranet technology

Requirements GAFCCIS supports the planning,

ordering and reporting of all assignments of the German Air Force, including monitoring, gathering information and presenting the situation

GAFCCIS is an intranet-based e-business solution with a central database and a web browser as a universal client

Solution

German Air Force Command and Control Information System

Global networkof innovation Virtual city hall for Hagen

Customer Centric Process

Germany

Benefits Municipal government in tune with

demands of a modern society Town becomes more attractive to

citizens and businesses Citizens trust their municipal

government Staff relieved of routine activities

Convenient access for citizens and businesses to administrative services

Service offerings strictly oriented toward the products of the local administration

Requirements

Provide an open, future-oriented platform based on standards

Introduce a solution for payment processing

Introduce digital signatures Protect access and use of virtual city

hall Innovate administrative processes

Solution

Multifunctional chipcard

Global networkof innovation Copenhagen County

Outsourcing

Denmark

Solution Professional outsourcing services Further development of

infrastructure Economies of scale Stability of IT infrastructure Flexible service delivery

corresponding to customer’s organization

Large and distributed infrastructure on more than 200 locations

Meeting needs from administration, hospitals, schools, politicians and citizens

Taking over an entire IT department Focusing on past, present and future

needs across the entire service chain

Challenge

Professional partnership Ensuring available systems Ability to handle IT, WAN and

medical solutions

Benefits Partnering with 600.000 citizens and 20.000 employees in Copenhagen county

Global networkof innovation UK Passport Service (UKPS)

Provision of new passport application system and delivery of front-end services

10 year, £100m contract to improve turnaround and security

3-way partnership SBS UK Passport Service SP&SL

Fee based on numbers of passports issues (PFI deal)

SBS staff open post, cash payments, scan documents and photos

Solution Offices automated Over 10 million new,

digital and more secure passports issued via the SBS system

Assisting UKPS with customer service focused initiatives – e.g. Extended Opening Hours

UKPS regains Charter Mark

Impressive example of public/private partnership

Benefits

Outsourcing

United Kingdom

Efficient document processing

Global networkof innovation Ministry of Interior – Italian Electronic ID Card

Enterprise Centric Process

Italy

Benefits Modernization of the Italian Government Powerful Electronic ID Card architecture

which can support both for strong identification and digital signature for e-government services

Flexible delivery procedure which allows to install secure services

Huge improvement of the Police identification process, both “vis à vis” and on-line identification

To combine a secure decentralized on-line Electronic ID card delivery procedure (at Municipality level) with a strong centra-lized PKI (at the Ministry of Interior level)

To improve citizen identification To migrate traditional citizen-public

authority relationships in public premises, based on traditional authentication, towards de-localized relationships (for example at home)

Challenge

Solution Design and implementation of the Electronic ID card security architecture and file

system Design and definition of Card Services LDAP infrastructure using Siemens ICN DirX product Decentralized procedures for Electronic ID card emission and initialization (both for chip

and optical stripe)


Employment Services

Back Office

Front Office

Homeland Security

Emergency Mgmt.


Siemens Business ServicesSiemens Business Services – – Your Partner forYour Partner for every Challengeevery Challenge

[email protected]@siemens.com

trends and prospects in the information society:hungary and the new member states

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