SingTel BusinessCustomer Success Story

Triumph Drilling and SingTel

Business ChallengeTriumph Drilling is a leading provider of offshore tender assist drilling rigs. Its fleet is the second largest in the industry and the company currently operates two rigs in offshore Malaysia, catering to a niche market concentrated mainly in SE Asia. Given the location of its main business, the company moved its headquarters from Houston, Texas to Singapore in 2010 to better serve its existing customers and to live its philosophy of delivering the personal touch. It now operates out of offices in Singapore, Malaysia, and Thailand.

Triumph Drilling leverages SingTel’s competitively priced Maritime ICT Solutions for better safety and communications management on its offshore rigs.

Customer Name Triumph Drilling IndustryOil and GasBusiness Needs

Executive Summary

• Delivery good connection for mission critical corporate communications• Sophisticated communications infrastructure to support the business offshore,

especially with regards to safety issues• Maintaining staff morale at sea & retention of experienced crew• Maintaining clear communication at all times, including emergency situations

• Dedicated Maritime VSAT bandwidth 1Mbps/1Mbps per rig• 4Mbps Metro Ethernet to data centre in Singapore and oil company in Malaysia• Service continuity with Satellite and network backup• Fixed bandwidth allocation for corporate and crew• Needs-based network architecture customisation• Value added Services for automated troubleshooting by SingTel SONIC technical support team• Backend acceleration and compression for efficient use of bandwidth

SingTel Solution

Business Value• Quality connection supporting mission critical & unified communications• Efficient resolution of issues with visual links• Reliable networks and good Quality of Service with uptime of 99.9%• Fast service response onsite from SingTel Satellite engineering support SONIC• Happy and motivated crew with higher crew retention

For Triumph Drilling, safety and enabling quality corporate communications supporting business operations are its top priorities. “We will never compromise on safety and we will comply with our safety management system all the time, every time,” says Mr Sean Lattis, Commercial Manager, Triumph Drilling. In order to fulfil these mission critical commitments, the company does not compromise its investment in most advanced communications solutions. “Our IT department strives to be technologically advanced and to pursue new and innovative solutions. For this we need a solutions provider that can support our newer technology,” explains Mr Lattis. The ability to provide safety is a huge hygiene requirement in the oil and gas industry. On top of that, leading drilling contractors are also rising up to bring crew welfare to achieve higher retention especially for experienced crew. As Mr Lattis explains, another challenge is crew satisfaction due to the long hours spent working offshore: “We can address this by having reliable Internet communications on board so our crew can always link up via VoIP or email to communicate with loved ones. Being able to communicate whenever the need arises is an important part of maintaining staff morale.”

SingTel Satellite Solutions: Addressing safety and morale concerns

Triumph Drilling sourced multiple vendors to address their communications needs offshore, and SingTel Satellite became the clear choice in terms of solutions offering, price and service delivery. In addition, with the business now being located in the Asia Pacific region, having a local provider proved the most advantageous option. “We were looking for a vendor that was reputable and trustworthy, offered a good deal, provided good value and was immediately accessible in cases of downtime,” explains Mr Lattis, “and SingTel ticked all the boxes.” SingTel continues to advance the maritime industry by providing ICT solutions that help clients meet new business and economic needs. For example, SingTel was the first to introduce the award-winning stabilised antenna to bring two-way broadband connectivity to smaller vessels with limited deck space. Beyond satellite connectivity and extended coverage, SingTel’s innovative maritime ICT solutions have also been recognised in the industry for their ability to significantly enhance crew welfare, operational efficiency and monitoring and control at sea.

To address Triumph Drilling’s communications needs, SingTel proposed the cost-effective, compact and

award-winning 1.5m antenna on SingTel’s regional maritime VSAT C-band network. A 1Mbps/1Mbps dedicated bandwidth for uplink and downlink supports and scales to IP applications including Microsoft Lync, Microsoft Sharepoint, VoIP phone and the transfer of files to the mainland data centre in Singapore with no congestion. In addition, 4Mbps MetroE land connectivity was proposed between the satellite earth station and data centre to support scalability of up to four rigs, with each rig having a 1Mbps/1Mbps link. This is backed by the 99.9% uptime availability track record SingTel has which went a long way to assuring Triumph Drilling of SingTel’s competence.

With safety being Triumph Drilling’s number one priority, network backup is designed for such that communications continuity for the company during drilling operations is assured – a compulsory requirement for the company’s safety procedures. To this end, a satellite backup service, FleetBroadband, was also built into the solution so that, should the maritime VSAT link be disabled for any reason, the rig has a contingent communication resource.

SingTel also considered Triumph Drilling’s Malaysia-based client, Petronas, in its network architecture. Engineers designed in a dedicated link to Malaysia from the rig so that the oil company can have direct communications with its own team of on-rig employees and receive regular updates on the drilling and extraction expedition.

The need for crew to access the Internet without interrupting daily business operations was critical and SingTel addressed this by providing bandwidth split between crew and corporate users with bandwidth utilisation monitoring. This supports sophisticated and bandwidth heavy applications used for corporate and operations communications including video conferencing calls with multiple users, live video streaming to discuss the drilling activity, electronic file transfers and document sharing, the supply of a bigger and adjustable bandwidth split prioritising communications for corporate and operations was critical.

SingTel bundled into the package its Remote Diagnostic ICT solution so that in the event of downtime, SingTel would be able to remotely troubleshoot and manage all onboard network and communications devices including the router, switch and antenna. SingTel also provides managed service for Triumph Drilling’s network equipment in its data centre.

Key Benefits with SingTel Satellite Solutions

In terms of operational efficiency, the deployment of SingTel’s maritime ICT package has enabled Triumph Drilling to maintain constant communications between its onshore and

offshore businesses for matters such as procurement. With each rig running as a microcosm of a town, with restaurants, hospital, sports facilities, and movie theatre. in addition to its main drilling operations, getting the needed supplies on time was a paramount concern. The higher bandwidth allows for more reliable, secure, rig-to-shore communications via VoIP to better monitor operations, and softcopies of critical documents can be forwarded without issue. However, Triumph Drilling’s biggest concern was with safety and the importance of having constant communication from the rig to shore in the case of any accident or emergency. The ability to utilise video linkage in such cases was mandatory for the company as Mr Lattis explains: “If we have a man injured, we have the option of using a visual link with an offshore medic so we can do all that is needed to supply emergency medical care on board the vessel.”

The plan provides for a total cost of ownership savings of 14.6% compared with the previous provider. With the ICT package in place, Triumph Drilling is also in a better position to retain personnel and upkeep crew morale. “Our crew are on the rig for 28 days straight, so keeping them comfortable with regular contact back home is a crucial part of keeping them happy and maintaining quality operational and safety standards on the rig,” says Mr Lattis. Crew members now have instant access to email and VoIP to stay in contact with loved ones at home. “The additional benefit of course is the lower communications costs,” he adds. He also explains how important it was that not only were these services provided for the crew but that they worked efficiently, “Having constant downtime and poor links communicates to our crew that they are not worth the investment in good equipment. That’s one of the reasons we went with SingTel. We needed that quality assurance.”

With computer to computer VoIP calls or low rate VoIP calls to land lines with a prepaid card, Triumph Drilling has noticed a large drop in its telephone bill. Improving such cost efficiencies has been a major benefit for the company and this is further achieved by SingTel providing bandwidth optimisation and data usage monitoring on the communications back end, as well as cost avoidance through remote diagnosis to automate troubleshooting. The plan provides for a total cost of ownership savings of 14.6% compared with the previous provider.

Rewarding partnerships deliver even greater value

SingTel Satellite believes in forming ecosystem and partnerships to address a wide array of client needs. Unify Square is one such partner that meets the needs of the oil and gas industry. The partnership with Unify Square contributed to Triumph Drilling selecting SingTel as its telecommunications provider.

As an established global technical advisor for unified communications, Unify Square has specific expertise in the oil and gas industry, in particular to the experience to leverage on unified communications to perform end-to-end optimisation. This end-to-end optimisation includes engineering troubleshooting, drilling communications, email, applications and automation. With a strong understanding of the architecture required by rig owners and operators and the need to control bandwidth for core business applications, Unify Square is able to provide solutions contributing to safe, reliable, and efficient outcomes for the business and its employees.

In response to Triumph Drilling’s needs for sophisticated unified communications, Unify Square leveraged on its strength as a global Microsoft Unified Communications system integrator and independent solution vendor. Its team is made up of former Microsoft Lync Product Team and has deep seated insight for the platform.

Furthering a Long-term Relationship

To date, SingTel’s ICT solutions package has been implemented on one rig and implementation on two others is in progress, with a fourth in the planning. Triumph Drilling reports excellent response times as well as offshore and onshore support from the SingTel team. While some fine-tuning was initially required, Triumph Drilling is happy with the 95% rate on crystal clear calls, understanding that the other 5% is due to the weather. Mr Lattis concludes: “Given our experience thus far, with zero unscheduled downtime and rapid response service even offshore, we are confident that SingTel can continue to meet our needs as they change. We plan on sticking with SingTel for the long haul.”

We were looking for a vendor that was reputable and trustworthy, offered a good deal, provide good value and SingTel ticked all the boxes.

Coverage by SingTel's ST-2 Satellite

The world’s first and smallest 1.5 metre C-Band stabilised antenna by SingTel

For Triumph Drilling, safety and enabling quality corporate communications supporting business operations are its top priorities. “We will never compromise on safety and we will comply with our safety management system all the time, every time,” says Mr Sean Lattis, Commercial Manager, Triumph Drilling. In order to fulfil these mission critical commitments, the company does not compromise its investment in most advanced communications solutions. “Our IT department strives to be technologically advanced and to pursue new and innovative solutions. For this we need a solutions provider that can support our newer technology,” explains Mr Lattis. The ability to provide safety is a huge hygiene requirement in the oil and gas industry. On top of that, leading drilling contractors are also rising up to bring crew welfare to achieve higher retention especially for experienced crew. As Mr Lattis explains, another challenge is crew satisfaction due to the long hours spent working offshore: “We can address this by having reliable Internet communications on board so our crew can always link up via VoIP or email to communicate with loved ones. Being able to communicate whenever the need arises is an important part of maintaining staff morale.”

SingTel Satellite Solutions: Addressing safety and morale concerns

Triumph Drilling sourced multiple vendors to address their communications needs offshore, and SingTel Satellite became the clear choice in terms of solutions offering, price and service delivery. In addition, with the business now being located in the Asia Pacific region, having a local provider proved the most advantageous option. “We were looking for a vendor that was reputable and trustworthy, offered a good deal, provided good value and was immediately accessible in cases of downtime,” explains Mr Lattis, “and SingTel ticked all the boxes.” SingTel continues to advance the maritime industry by providing ICT solutions that help clients meet new business and economic needs. For example, SingTel was the first to introduce the award-winning stabilised antenna to bring two-way broadband connectivity to smaller vessels with limited deck space. Beyond satellite connectivity and extended coverage, SingTel’s innovative maritime ICT solutions have also been recognised in the industry for their ability to significantly enhance crew welfare, operational efficiency and monitoring and control at sea.

To address Triumph Drilling’s communications needs, SingTel proposed the cost-effective, compact and

award-winning 1.5m antenna on SingTel’s regional maritime VSAT C-band network. A 1Mbps/1Mbps dedicated bandwidth for uplink and downlink supports and scales to IP applications including Microsoft Lync, Microsoft Sharepoint, VoIP phone and the transfer of files to the mainland data centre in Singapore with no congestion. In addition, 4Mbps MetroE land connectivity was proposed between the satellite earth station and data centre to support scalability of up to four rigs, with each rig having a 1Mbps/1Mbps link. This is backed by the 99.9% uptime availability track record SingTel has which went a long way to assuring Triumph Drilling of SingTel’s competence.

With safety being Triumph Drilling’s number one priority, network backup is designed for such that communications continuity for the company during drilling operations is assured – a compulsory requirement for the company’s safety procedures. To this end, a satellite backup service, FleetBroadband, was also built into the solution so that, should the maritime VSAT link be disabled for any reason, the rig has a contingent communication resource.

SingTel also considered Triumph Drilling’s Malaysia-based client, Petronas, in its network architecture. Engineers designed in a dedicated link to Malaysia from the rig so that the oil company can have direct communications with its own team of on-rig employees and receive regular updates on the drilling and extraction expedition.

The need for crew to access the Internet without interrupting daily business operations was critical and SingTel addressed this by providing bandwidth split between crew and corporate users with bandwidth utilisation monitoring. This supports sophisticated and bandwidth heavy applications used for corporate and operations communications including video conferencing calls with multiple users, live video streaming to discuss the drilling activity, electronic file transfers and document sharing, the supply of a bigger and adjustable bandwidth split prioritising communications for corporate and operations was critical.

SingTel bundled into the package its Remote Diagnostic ICT solution so that in the event of downtime, SingTel would be able to remotely troubleshoot and manage all onboard network and communications devices including the router, switch and antenna. SingTel also provides managed service for Triumph Drilling’s network equipment in its data centre.

Key Benefits with SingTel Satellite Solutions

In terms of operational efficiency, the deployment of SingTel’s maritime ICT package has enabled Triumph Drilling to maintain constant communications between its onshore and

offshore businesses for matters such as procurement. With each rig running as a microcosm of a town, with restaurants, hospital, sports facilities, and movie theatre. in addition to its main drilling operations, getting the needed supplies on time was a paramount concern. The higher bandwidth allows for more reliable, secure, rig-to-shore communications via VoIP to better monitor operations, and softcopies of critical documents can be forwarded without issue. However, Triumph Drilling’s biggest concern was with safety and the importance of having constant communication from the rig to shore in the case of any accident or emergency. The ability to utilise video linkage in such cases was mandatory for the company as Mr Lattis explains: “If we have a man injured, we have the option of using a visual link with an offshore medic so we can do all that is needed to supply emergency medical care on board the vessel.”

The plan provides for a total cost of ownership savings of 14.6% compared with the previous provider. With the ICT package in place, Triumph Drilling is also in a better position to retain personnel and upkeep crew morale. “Our crew are on the rig for 28 days straight, so keeping them comfortable with regular contact back home is a crucial part of keeping them happy and maintaining quality operational and safety standards on the rig,” says Mr Lattis. Crew members now have instant access to email and VoIP to stay in contact with loved ones at home. “The additional benefit of course is the lower communications costs,” he adds. He also explains how important it was that not only were these services provided for the crew but that they worked efficiently, “Having constant downtime and poor links communicates to our crew that they are not worth the investment in good equipment. That’s one of the reasons we went with SingTel. We needed that quality assurance.”

With computer to computer VoIP calls or low rate VoIP calls to land lines with a prepaid card, Triumph Drilling has noticed a large drop in its telephone bill. Improving such cost efficiencies has been a major benefit for the company and this is further achieved by SingTel providing bandwidth optimisation and data usage monitoring on the communications back end, as well as cost avoidance through remote diagnosis to automate troubleshooting. The plan provides for a total cost of ownership savings of 14.6% compared with the previous provider.

Rewarding partnerships deliver even greater value

SingTel Satellite believes in forming ecosystem and partnerships to address a wide array of client needs. Unify Square is one such partner that meets the needs of the oil and gas industry. The partnership with Unify Square contributed to Triumph Drilling selecting SingTel as its telecommunications provider.

As an established global technical advisor for unified communications, Unify Square has specific expertise in the oil and gas industry, in particular to the experience to leverage on unified communications to perform end-to-end optimisation. This end-to-end optimisation includes engineering troubleshooting, drilling communications, email, applications and automation. With a strong understanding of the architecture required by rig owners and operators and the need to control bandwidth for core business applications, Unify Square is able to provide solutions contributing to safe, reliable, and efficient outcomes for the business and its employees.

In response to Triumph Drilling’s needs for sophisticated unified communications, Unify Square leveraged on its strength as a global Microsoft Unified Communications system integrator and independent solution vendor. Its team is made up of former Microsoft Lync Product Team and has deep seated insight for the platform.

Furthering a Long-term Relationship

To date, SingTel’s ICT solutions package has been implemented on one rig and implementation on two others is in progress, with a fourth in the planning. Triumph Drilling reports excellent response times as well as offshore and onshore support from the SingTel team. While some fine-tuning was initially required, Triumph Drilling is happy with the 95% rate on crystal clear calls, understanding that the other 5% is due to the weather. Mr Lattis concludes: “Given our experience thus far, with zero unscheduled downtime and rapid response service even offshore, we are confident that SingTel can continue to meet our needs as they change. We plan on sticking with SingTel for the long haul.”

Given our experience thus far, with zero unscheduled downtime and rapid response service even offshore, we are confident that SingTel can continue to meet our needs as they change. We plan on sticking with SingTel for the long haul.

Triumph 110 Rig

For More InformationGlobal Support Centre (24hrs)Tel: 1800 788 0022 (Singapore) +65 6788 0022 (International) (Select “7” on the hotline for Satellite Services)Fax: +65 6483 4140Email: satellite@singtel.comWebsite: www.singtel.com/satelliteCopyright © 2013 Singapore Telecommunications Ltd (CRN: 199201624D). All rights reserved.

About SingTel

SingTel is Asia’s leading communications group providing a portfolio of services including voice and data solutions over fixed, wireless and Internet platforms as well as infocomm technology and pay TV. The Group has presence in asia and Africa with 434 million mobile customers in 25 countries, including Bangladesh, India, Indinesia, Pakistan, the Philippines and Thailand. It also has a network of 35 offices in 19 countries and territories throughout Asia Pacific, Europe and the United States.

About SingTel Satellite

Awards

Seatrade Asia AwardsTechnical Innovation Award 2012, 2010, 2008

Regional Service Provider of the Year – APACMEF Carrier Ethernet Service Provider of the Year 2011

Best Managed Services, 2008 to 2011NetworkWorld Asia Readers’ Choice Awards 2011

Users’ Choice AwardWorld Communication Awards 2011

Best Data Centre and Hosting ServicesBest Managed Connectivity ServicesComputerworld Singapore Readers’ Choice Awards 2011

Best Cloud ServiceAsia Communication Awards 2011

Managed Services Provider of the YearComputerworld Hong Kong Awards 2011

Customer Care Award 2011Telecommunication ServicesComputerworld Singapore

Managed Service Provider of the Year2011 Frost & Sullivan APAC ICT Award

Market Leadership for InternationalMPLS IP VPN Services APEJ, 1H 2010Source: IDC Top Line, Mar 2011: Harnessing the Performanceof IP VPNs to Gain an Edge in the New Asia -Centric Era,Sponsored by SingTel*

Market Leadership for InternationalCarrier Ethernet Services APEJ, 1H2010Source: IDC Topline, Mar 2011: Delivering BusinessPerformance with Carrier Ethernet Services,Sponsored by SingTel*

Ministry Of Transport (MOT)Minister’s Innovation Award 2010Distinguished Award

World Teleport AssociationTop Teleport Operators of 2010The Global Top 20

Business SuperbrandsSuperbrands Singapore 2010

APAC Best Business Ethernet ServiceMEF Carrier Ethernet Service Provider of the Year 2010

* Visit http://www.singtel.com/business_awards to download the reports

SingTel Satellite is Asia’s leading provider of one stop satellite communications and ICT solutions, driving innovations to meet voice and digital challenges in Fixed and Mobile Satellite segments on both land and at sea.

With a strategic focus on Maritime communications, SingTel engages the key needs of Maritime customers with ICT applications in Crew Welfare, Operational Efficiency and Control and Monitoring, bridging mission critical communication gaps between ship and shore.

From satellite to fibre to IP, SingTel offers global coverage and versatility across platforms. Backed by 4 teleports pointing to more than 30 satellites and supported by our award winning IP VPN infrastructure and an extensive terrestrial network of more than 125 PoPs in over 80 major cities - SingTel ensures quality customer experience in communications and connectivity.

Committed to delivering service excellence and with more than 35 years of collective experience, SingTel empowers global customers with complete solutions to organically drive productivity, efficiency, and experience.