trt global - company overview

www.trt.com

TRT GLOBAL – A Company Overview(Total RISC Technology)

www.trt.com Empowering Enterprise Technology

Commercial in confidence

Our Mission

www.trt.com www.trt.com Empowering Enterprise

TechnologyCommercial in confidence

To re-define the way enterprise IT solutions

are deployed and supported, enabling our customers

to maximise their return on investment.

www.trt.com

Who we are?



Warehouses in 30+ countries

Started year 1997 in Sydney Australia

Offices in 10 countries

140+ partners Globally

Combined T/O $750m pa

200+ Clients30,000+ devices

102+ countries presence

24/7 Client Support

TRT Global Limited Global Head Quarters 1 Ubi View #4-36 Focus One, Singapore 408555 Privately Owned Australian Company

TRT Global Limited Global Service Desk Office Unit 1601 Trade and Financial Tower32th Street cor. 7th Ave Bonifacio Global City Philippines

TRT Global Limited APAC Head Office 3905 Two Exchange Square 8 Connaught Place Central Hong Kong

…delivering a comprehensive range of services

across most major brands

SERVER Types of Server : ERP, DataBase, File, eMail,

Back-up, Proxy, Anti-virus, Production , Development Servers including Blade Enclosure and Server

Rack

STORAGE and BACK-UPType of Storage : Appliance, Device, SAN, Tape Library

NETWORKTypes of Network: Appliance, Modules, Router, Switches,

Wireless Access Device, NAS,

OTHER ENTERPRISE INFRASTRACTUREDomain Controllers , Security /Firewall Appliance, KVM Switch,

HSM Console, Uninterrupted Power Supply (UPS), Load Balancing Appliance, Security Appliance

What do we do?



Maintenance & Support

Managed Services

Business Continuity

Infrastructure Deployment

Professional Services

IAAS ( Infra As A Service)



TRT have the following Enterprise Server & Storage Capabilities • Team of Storage vendor Certified Specialists for each of the above platforms• Certified by each of the above vendors to resell their infrastructure • Currently provide hardware and software maintenance for platforms including IBM, HP, DELL, EMC, Sun/Storagetek,

NetApp & Cisco• Global Network of Server & Storage Support Partners who have back to back agreements with the above storage

vendors

Support Task Support Scope IBM HP DELL Sun/STK EMC &

HDS NetAppCISCO/Junipe

rQuantum

Telephone Technical Support HW Maintenance

Hardware break/fix maintenance HW Maintenance

Escalation Of Support & Root Cause Analysis HW Maintenance

Access to infrastructure test labs HW Maintenance On Site Troubleshooting HW Maintenance Phone Home Capabilities HW Maintenance

Remedial Software Support SW Support Capacity Planning Audit & Reporting Projects *

New System or incremental upgrade infrastructure deployment Projects *

Data Structure changes & migrations Projects *

TRT GLOBAL TRACK RECORD IN DELIVERING THE MULTI VENDOR TECHNICAL CAPABILITIES

What do we do?

www.trt.com

...public & private companies, government institutions & multinationals.Here are some of our customers in The PHILIPPINES



Who do we do it for?

www.trt.com

TRT GLOBAL SERVICE DESK and CONSULTING ENGINEERS

CERTIFICATIONS and CAPABILITIES



IBM Certified Systems Expert - High Availability for AIX IBM Certified System p Series Administration IBM Certified System Administration AIX 6.1 and AIX 7 IBM Certified Systems Expert - IBM System p5 Virtualization Technical Support IBM eServer Certified Systems Expert - pSeries Enterprise Technical Support IBM Certified Systems Expert – eServer, p5 and pSeries IBM Enterprise Technical Support AIX 5L V5.3 IBM eServer Certified Systems Expert -- pSeries HACMP for AIX 5L IBM Certified Specialist - eServer p5 and pSeries Administration and Support for AIX 5L V5.3 IBM Certified on Tivoli – TSM IBM Tivoli - TSM 5.4 Implementation IBM Certified Deployment Professional - Tivoli Storage Manager 6.2

www.trt.com

TRT GLOBAL SERVICE DESK and CONSULTING ENGINEERS

CERTIFICATIONS and CAPABILITIES



HP Accredited Platform Specialist Certified on HP ProCurve Networking CCNA Certified on HP-UX Certified on HP ITANIUM Servers Certified on HP PA-RISC servers Certified on HP StorageWorks Disk Array Certified on HP StorageWorks Enterprise Array Certified on HP-EVA Dell Certified System Expert (Client) Sun-Oracle Certified System Engineer Sun-Oracle Certified Field Engineer Certified Solaris System Administrator Certified Solaris Network Administrator ADIC Certified Storage Engineer -Intermediate Level I500 and I200 Symantec Certified Specialist – Netbackup Symantec Netbackup Administration

www.trt.com

TRT GLOBAL SERVICE DESK and CONSULTING ENGINEERSCERTIFICATIONS and CAPABILITIES



VTSP, VMware sphere: Install, Configure, Manage [V4.0] Linux Network Administration EMC Clarion Administration EMC Avatar EMC Legato Networker Administration Knowledge in SAS70 and BS7799 audit Veritas Backup Exec V.10 ArcServe Brightstor v9.0 MC Data switches Configuration AVAYA – CMS administration Microsoft Certified Professional Certified on Microsoft Windows Active Directory Certified on Microsoft Windows DNS/DHCP administration Microsoft Certified System Engineer (MCSE) CISCO – CCNA Implementation of Disaster Recovery/ Business Continuity Plan Backup Design and Administration Project Management Network Infrastructure Design and Set-up

• TRT is ISO 9001 / 2008 Certified• Since 2002• Annual renewal• Major audit every 3 years

• ISO 9001/2008 is a quality management system providing a process-focussed framework enabling the successful achievement of organisational

objectives.

ISO Certification



LEVEL DESCRIPTION SKILL LEVEL LOCATION SLA (HOURS)

TRT

Provide Non Publically Available Patches and Microcode

Escalation of Support Core Dump Analysis

Solution Architect Root Cause Analysis

Health Check Presentation

2 On Site Delivery of Service Cross Trained In-Country 4 Internal / External

24 hour monitoring & Alerting Collection of Logs Internal1 Health check Production

Cross Trained Philippines 2

TRT SERVICES DELIVERY MODEL

5

4

3

FUNCTION

Regional Specialists

Vendor Certified In-Country 8 Internal

External24 US / EU

Global Specialists Global 36 ExternalVendor Labs

Support Partners

Consulting Engineers

Field Engineers / Service Partner

Global Services Desk





TRT Customer Portal

All service requests can be tracked on this TRT portalwww.trt.com then click on “Login to TRACSS”

Total RISC’s Advanced Customer Support Service

Note: Potential Client with NO existing contract with TRT may Log a Support Call under T&M (Time and Material)



Marflin ChuBusiness Development Manager

M: +63 915 2256222Email: [email protected]

Catherine PaderCountry Manager

M: +63 917 8865057Email: [email protected]

Domenic RomanelliCEO, TRT Global LtdM: +65 9780 4447

Email: [email protected]

FURTHER INFORMATION AND CONTACTS

Global Service Desk24/7 SUPPORT +(612) 9406 8200

Philippines +(632) 815 3811www.trt.com

mailto:[email protected]



trt global - company overview

Documents