Dr Inna Stelmukh, 11th March 2015

Common Challenges Global roll out process for IT systems and in general can be:

lengthy process

pains of change

prone to mistakes

significant risks

considerable costs

Investment write off before delivery

no benefits delivered

negative impact on efficiency and/or growth

Industry Statistics*Large IT efforts often cost much more than planned; some can put the whole organization in jeopardy. The companies that defy these odds are the ones that master key dimensions that align IT and business value.

Mc Kinsey Study *

Origin of Well Known Challenges*

TRUST?

Facing the Reality Remote and virtual teams for an international enterprise;

Always been there;

Not always been recognised as a team;

Not always been managed as a team.

Was it effective?

Fear to rely on.

No trust

When do we trust?

We see

We hear

We leave three other senses for lunches and dinners

Then, we believe that we can control => manage => make it efficient

Do we still trust if it is not here? Ironically, YES!

Trust is the only enabler and tool left to managers of the virtual and remote teams.

“The best way to find out if you can trust somebody is to trust them.” ― Ernest Hemingway

Choices for an international enterprise Be there

Cluster activities in one location

Establish “neural” network of trust

Outline

Build

Use

Benefit

Reapply and spread further

Mirror Funnel Stakeholder Management Radius is narrowing down:

Initialisation

Requirements

Scope

Stakeholder Management Radius is widening up:

Build and Delivery

Testing

Roll Out

Build the Team Observe, Identify & Engage

local subject matter experts, leaders and IT talents

Build a strong remote and/or virtual delivery team

Involve them from the start of the project

Analyse roll out options and kick off preparations

Consult with them throughout project delivery

Let them test

Leave the roll out process to them

Narrow Down – Get it defined Stakeholder Management – key verbs:

Initialisation: listen

Requirements: collect

Scope: select

Outlining the future “neural” network

Trust your senses

Trust your knowledge

Trust others

Widen Up – Get it Done and Used Stakeholder Management – key “verbs”:

Build and Delivery – set expectations

Testing - convince

Roll Out – prove

Use the established “neural” network

Test robustness

Align

Spread: Give freedom to act

G-Localisation: 2D model

G (global/ centralised/ standard) dimension

Local representatives form the core global roll out team

Collective learning and identifying fundamental common rules

Stretch the gained knowledge into the new way of working

Creativity area for the process optimisation opportunities

Benefits sketch

L (local) dimension:

Specific country requirements

“translate” G-messages to L-environment

Change management agents

G-L-T Recipe for Success mixed on Trust G (global)

Project vision, strategy, approach, plan, leadership

L (local)

Representation, buy in, organisation, usage

T (trust)

Relationships, leadership foundation

Between team members

Between the team and the rest of the organisation

Main beneficiary Global initiatives such as IT projects

Shrunken time frame for the actual roll out

From few months/years down to weeks and even 24 hours

Allow time to prepare – but it is planned time

Cost avoidance such as travel related & accommodation

Thousands - millions

Risk mitigation:

Continuous validation

Thank You My team for giving me an opportunity to drive and deliver

complex enterprise solutions by trusting them .... And to learn what I told you today from it!

Deanna Kosaraju

Linked-In

Anita Borg Institute for Women and Technology

... And all of you!

HAPPY INTERNATIONAL WOMEN’S DAY!

Referencies * “Delivering large-scale IT projects on time, on budget, and on

value” - Michael Bloch, Sven Blumberg, Jürgen Laartz/ McKinsey & Co, Business Technology Office, October 2012