UNBLOCKING THE JOURNEY TO

SUPERIOR CANDIDATE EXPERIENCE

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Kumar Bhaya, Cielo

Client Solutions Director

AGENDA PRESENTERS

Will Innes, Cielo

VP, Employer Brand Practice

Introduction

Research & Stimulus

Questions

Discussion

Nikhilesh Mathur, Moody’s

Head of Talent Acquisition - Asia Pacific

Sara Ho, Jebsen

Group Head of Human Resources

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EVERYONE AGREES

91%believe candidate experience impacts quality of hire 42%

don’t evaluate candidate experience

72.3%believe mapping their candidate journey has improved their quality of hire

53% of the above respondents have no evidence to support their belief

27% of respondents are ‘not sure’ if mapping has been beneficial

86%of respondents who evaluate candidate experience do so in-house

Approaches rangefrom ‘very robust’

(19%) to ongoing

(53%) and ad-hoc

(25%)

34%ranked interview as the most important evaluation priority followed by the application process, awareness-raising with candidates, pre-boarding/keeping in touch, recruiter efficiency, the offer, and supporting candidate investigations

20%of respondents are more likely to act on qualitative data than quantitative. Only 3% are more likely to act on quantitative

77% believe qualitative and quantitative data to be of equal value

Stated priorities for improving candidate experience revolve around improving communication and responsiveness during the recruitment process and include enhancing initial application procedures plus showcasing workplaces to candidates in an holistic way,rather than focusing purely on roles, pay and benefit

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02: IMMERSIVE EXPERIENCE

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02: VALUE CREATION

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TALENT BOARD

The first non-profit research organization focused on the

elevation and promotion of a quality candidate experience.

The Talent Board’s mission is:

• To create surveys, data analysis, benchmarking, and

research

• To better understand and overall improve the global job

candidate experience for all involved

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RESEARCH: REACH

• 16,000 responses

• 1-5 star rating

• Attraction thru Onboarding

These are not final results – report released in December 2017.

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WAIT FOR RESPONSE AFTER APPLY

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APPLICATION DIFFICULTY

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ASKED FOR FEEDBACK AFTER INTERVIEW

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CANDIDATE WITHDRAWAL

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THE BUSINESS IMPACT

DISCUSSION & QUESTIONS

cielotalent.com