unipro university 5 guidelines for training
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UniPro UniversityFive Guidelines for Training
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1. Training is an Investment
“Not a Cost”
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It takes time with training…
• 1st Training 15%-20%
Retention
• 2nd Training 40% 55%
Retention
• 3rd Training 70% - 80%
Retention
Consider your options to
training3
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Plant the seeds of growth if you expect a future
harvest…4
Measure goals and
results you want
to achieve
Prior to training
Remember… it’s your future
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2. Don’t train a bad business process
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Training won’t make
bad employees better
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Lousy results is not
necessarily the fault
of training or the
trainer
Great employees will
however, leverage
training to be better…
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3.Outsource Your Training
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Most people are not training GURUs…
Unless you’re an expert in ________?8
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Call upon experts to help with your training
and acquire expertise needed to train your
people…
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This will:
– Save time
– Save money
–Boost productivity
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You can’t live long enough to make all
the mistakes yourself…
Learn from others.
Your house is flooded when you arrive home…
Who do you call?
PLUMBER?
DO IT YOURSELF?
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4. Training builds
relationships with your
customers and your
employees11
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• Relying on technology alone to build
customer relationships is an error
• Technology is important but only as a
business and communication tool
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Trained employees do more of:
• fulfilling customer expectations.
• filling desires and developing loyal customers.
• helping you know what customers want many
times better than the customer themselves.
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5. Training your people is not an option
Training is a must from hire to retire…
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• Training is a business strategy
• Trained employees interacting with customers
develops sales and profits
• Trained employees are more productive in
and out of the office
• Remember that our customers today are only a
“click” away from our competition.
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There’s More.…
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Get input from others who used training
• Try training
• Test it
Investing in your people is an
investment in “your future”
Remember…your company is
viewed by the people representing it.17
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Remember… Training doesn’t cost …
it pays!18
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UniPro University Offers :
What is the biggest need in your company today?
Distributor Management
Sales Training-
Purchasing and
Marketing
Product
Operator
On-Line Training
7 courses
8 courses
1 course
3 courses
9 courses
4 courses
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For more detailed information please contact:
Rick Collins– [email protected]
Tom Higgins– [email protected]
Jeanette Thompson- [email protected]
Floyd Warner - [email protected]
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UniPro University
Excellence in Foodservice Education
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