up with children – down by the boardwalk 1 48 th annual training conference & exposition...
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Up with Children – Down by the Boardwalk
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48th Annual Training Conference & Exposition
Atlantic City, New Jersey
May 22-26, 2011
Proof is in the Performance:
Improving Performance
Measures Using the FPLS
Presented by:
Dennis Putze
Linda Hudson
Jen Francis
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The Federal Parent Locator Service
Objectives
• Review the components of the Federal Parent Locator Service (FPLS)
• Examine how the FPLS can help improve performance measures
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• Federal Case Registry (FCR)• National Directory of New Hires (NDNH)• External locate sources
– Social Security Administration (SSA)– Internal Revenue Service (IRS)– Department of Defense (DOD)– Federal Bureau of Investigation (FBI)– Veterans’ Affairs (VA)– National Security Agency (NSA)
The Federal Parent Locator Service
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• Federal collections and enforcement– Federal Income Tax Refund Offset– Federal Administrative Offset– Passport Denial Program
• Defense Manpower Data Center (DMDC) Match• Multistate Financial Institution Data Match (MSFIDM)• Interstate Case Reconciliation (ICR)• Query Interstate Cases for Kids (QUICK)• Insurance match • National Change Of Address (NCOA)
The Federal Parent Locator Service
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The FPLS can help
• Increase the paternity establishment percentage (PEP)
• Establish more orders
• Improve current support collections
• Collect arrears on more cases
• Ensure children have medical support
• Do more with less resources
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State Performance Measures
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• Percent of current collections
• Percentage of arrearage cases
• Cost effectiveness ratio
• Paternity establishment percentage• Percent of cases with orders
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FPLS – Locate Information
NDNHNDNH
EmploymentInformation
FCRFCR
CSE Agencies
• 48M New Hire Records• 601M Quarterly Wage Records• 57M Unemployment Insurance
Records– 28% increase from FY2009
• 19.9 million Child Support Cases
(16.9M IV-D cases)
• 46M Child Support Participants
• 7.7M Noncustodial Parents and Putative Fathers Located through FPLS data
FY2010
Other Federal Sources(DOD, VA,
SSA, FBI, IRS)
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Child Support Collection & Enforcement
DebtorsDebtors
CSE Agencies
CY2010• $2.1B Federal Tax & Administrative Offsets
• 3.7M Financial Accounts Identified per Quarter; Over 1.6M Obligors Matched
• $28.4M Collected through Passport Denial, 80 Passports Denied per Day
• $148M Seized from Financial Accounts
State Dept
Treasury• Tax Offset• Admin Offset
MSFIs
Insurers
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W-4 Records Posted to the NDNH
55.6 54.7 54.859.5
61.6 62.258.7
46.9 47.7
1.8%
-20.2%
-5.6%0.9%
3.6%8.5%
0.1%-1.6%
-
10
20
30
40
50
60
70
2002 2003 2004 2005 2006 2007 2008 2009 2010
Mil
lio
ns
Fiscal Year
Rec
ord
s P
ost
ed
0%
1%
2%
3%
4%
5%
6%
7%
8%
9%
10%
Qu
arte
rly
BL
S U
E R
ate
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UI Records Posted to the NDNH
33.0 33.229.9
25.0 24.3 23.025.0
44.2
56.5
28.0%
76.8%
8.8%
-5.6%-2.8%-16.4%
-9.8%0.5%
-
10
20
30
40
50
60
2002 2003 2004 2005 2006 2007 2008 2009 2010
Mill
ions
Fiscal Year
Rec
ords
Pos
ted
0%
1%
2%
3%
4%
5%
6%
7%
8%
9%
10%
Qua
rter
ly B
LS U
E R
ate
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Monthly BLS Unemployment
9.6%9.5%9.7%9.7%9.7%10.0%9.8%
9.4%9.4%
8.6%
7.7%
6.8%
6.2%5.8%
5.5%5.1%
4.9%
8.8%9.0%
9.7%
0.0%
1.0%
2.0%
3.0%
4.0%
5.0%
6.0%
7.0%
8.0%
9.0%
10.0%
Mth.Yr
Un
emp
loym
ent
Rat
e
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Unemployment Rates by State March 2011
National 8.8%
0%
2%
4%
6%
8%
10%
12%
14%
16%
State
Un
em
plo
ym
en
t R
ate
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Annual Distributed IV-D Child Support Collections 1976-2010
-5
1015202530
Billio
ns
Fiscal year
Annu
al C
olle
ctio
ns
Annual Collections
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Collections Trends
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The FPLS provides
• Home address and forwarding address• Employer name and address• Income • Assets• Lump sum payment information• Case Information• Medical coverage Information• Social Security Number (SSN) validation
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Verified SSNs
• Ensure we locate correct person
• Enable matches with Federal sources
• Helps with in-State sources
No information is returned from the FPLS when the SSN is not verified
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PEP
Children with paternity established Children with paternity established ________________________________________________________________________
Children born out of wedlockChildren born out of wedlock
Statewide or IV-D
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PEP• Increase paternity established - addresses
– NDNH W4 and UI person address
– NDNH W4 and QW employer address
– National Change of Address (NCOA)
– Social Security Administration (SSD, SSI, Prisons, death)
– Department of Defense (military members, federal retirees)
– Other locate sources (VA, IRS, FBI, NSA)
• Decrease paternity needed - Order Indicator
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Order Establishment
IV-D cases with ordersIV-D cases with orders________________________________________________________________________
IV-D casesIV-D cases
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Order Establishment
Increase IV-D orders
• Address sources
• Income sources– NDNH W4, QW, UI– SSA (SSD, SSI, Prisoner)– Annual Wage Record (AWR)– Other locate sources (VA, DOD, FBI, NSA)
• Order Indicator
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Order Establishment
Decrease IV-D cases
• SSA death information
• Interstate Case Reconciliation (ICR)
• FCR case closed response
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Trends in Order Establishment
• Individual States’ reported percent of cases with orders in FY2009* ranged from 57% to 92%.
• Only 70.4% of the IV-D cases in the FCR had an order indicator at the end of FY2010.
15.8 15.8 15.7 15.8 15.9
77% 78% 79% 79% 80%
0
4
8
12
16
20
2006 2007 2008 2009 2010
Fiscal Year
IV-D
Cas
es
(Mil
lio
ns)
0%
20%
40%
60%
80%
100%
Number of IV-D Cases % of Cases With Orders Established
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Importance of FCR Reconciliation• 18 States reported more IV-D cases on the
FY2010 OCSE 157 than they had on the FCR as of September 2010.
• Estimated 200,000 cases “missing” from the FCR in those States.
• Estimated up to $6.9M missed in collections during FY2010 from NDNH W-4 data not received on these NCPs
• Additionally, there are over 1.2 million cases on the FCR that were not reported in States’ IV-D caseloads for FY2010.
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Collection Rate
Current support collectedCurrent support collected____________________________________________________________________________________
Current support dueCurrent support due
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Collection Rate• Increase IV-D collections
– Income sources• NDNH W4, QW, UI• SSA (SSD, SSI, Prisoner)• Annual Wage Record (AWR)• Other locate sources (VA, DOD, FBI, NSA)
– Lump sum income sources• MSFIDM• Passport denial• Insurance• SSA pending claims file
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Collection Rate
• Decrease IV-D current support due– Review and Adjustment
• Incarceration (SSA)• Disability (SSA)• Retirement (SSA)• Unemployment (UI)• Death (SSA, VA, FBI)
– Other case information• Case closed indicator• ICR
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Current Support Collections
In FY2010, States’ Percent of Current Support Collected ranged from 49% to 83%.
$30.8 $31.4 $32.2 $32.6
$18.1 $18.8 $19.4 $19.9 $20.2
$29.9
$0
$5
$10
$15
$20
$25
$30
$35
FY2006 FY2007 FY2008 FY2009 FY2010
Co
llec
tio
ns
(B
illio
ns
)
Current Support Due Current Support Collected
60.4% 61.2% 61.9% 61.8% 62.0%
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Collections from Garnishment of SSA Benefits
Total FY2010 Collections: $702 million
Average collection per IWO = $177/month
FY2010 Monthly Garnishments for Child Support - Reported by SSA
$30.0
$35.0
$40.0
$45.0
$50.0
$55.0
$60.0
$65.0
$70.0
Oct-09
Nov-09
Dec-09
Jan-10
Feb-10
Mar-10
Apr-10
May-10
Jun-10
Jul-10
Aug-10
Sep-10
Nati
on
al M
on
thly
Garn
ish
men
t A
mo
un
t (m
illio
ns)
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Arrears Collections
Cases with arrears collectionsCases with arrears collections________________________________________________________________________________________________
Cases with arrears owedCases with arrears owed
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Arrears Collections• Increase cases with arrears collections
– Income sources – Lump sum income sources
• MSFIDM• Passport denial• Insurance• SSA pending claims file• Federal Offset (tax and administrative)
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Arrears Collections• Decrease cases with arrears owed
– Review and Adjustment/ arrears adjustment• Incarceration (SSA)• Disability (SSA)• Retirement (SSA)• Unemployment (UI)• Death (SSA, VA, FBI)
– Other case information• Case closed indicator
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Cases With Arrears and Payments Toward Arrears
11.2 11.3 11.2 11.3 11.4
62.0%63.3%63.3%61.3%60.8%
0.0
2.0
4.0
6.0
8.0
10.0
12.0
FY2006 FY2007 FY2008 FY2009 FY2010
Fiscal Year
Nu
mb
er o
f C
ases
Wit
h A
rrea
rs
Ow
ed (
Mil
lio
ns)
0%
20%
40%
60%
80%
100%
% of Cases With Payment Towards Arrears
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Characteristics of Debtors• As of March 2009, approximately 41% of NCPs
with certified arrears had no reported QW or UI income in the previous year.
(Only 33% of all NCPs have no reported earnings).
• These obligors owed 50% of the total certified arrears.
• The average debt of no-income obligors was $22,500 (compared to $15,500 for obligors with reported QW income).
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Collecting Arrears: Federal Offset Program
Federal Offset Yearly Comparison Net Collections
$1,988 $2,079 $2,102
$1,693$1,600$1,435 $1,584 $1,489 $1,455 $1,385
$1,584
$7
$119 $263
$863
$112
$0
$500
$1,000
$1,500
$2,000
$2,500
$3,000
2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010
Calendar Year
Fe
d O
ffs
et
Ne
t C
olle
cti
on
s (
Mill
ion
s)
Tax Rebates
Child Tax credits
Economic stimulus payments
Economic Recovery Payments
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New Remedies for Collecting Arrears: Insurance Match
• 484 of Insurers participating in match through ISO as of 4/26/2011
• 15 State Workers’ Comp Agencies and Dept. of Labor participating as of 4/26/2011
• $5.7 million in collections reported by States since the beginning of the program
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Cost Effectiveness
Child support collectedChild support collected__________________________________________________________________________
Amount expendedAmount expended
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Cost Effectiveness• Increase collections• Decrease program costs
– Cost Avoidance• NCOA• DMDC• QUICK• FPLS portal
– Automation• SVES• IWO/ E-IWO• Insurance• MSFIDM
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Cost Effectiveness Trends
4.884.804.734.58 4.78
$0
$5
$10
$15
$20
$25
$30
FY2006 FY2007 FY2008 FY2009 FY2010Co
llec
tio
ns
and
Exp
end
itu
res
(Mil
lio
ns)
0
1
2
3
4
5
6
7
8
9
10
IV-D Collections Program Expenditures Cost Effectiveness Ratio
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Automation: Benefits of e-IWOs
• Over 157,000 e-IWOs sent during FY2010
• States estimate $1 saved per e-IWO sent
• Collections from e-IWOs start approximately 2.5 weeks earlier than those from paper IWOs.
• Additional $141 collected per successful e-IWO (~47% of IWOs result in collections).
• Estimated $10.4M total increase in collections from e-IWOs (FY2010)
• As of 5/1/11, 22 States and 1,464 employer FEINs in production
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Medical Support
• Increase medical support provided– DMDC match
• TRICARE enrolled• TRICARE eligible• Former TRICARE
– NDNH W4 and QW
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Improving Medical Support: DMDC Match
• Quarterly matches of FCR children and related adults against military health insurance data.
• Over 316,000 children currently enrolled in DEERS health insurance as of April 2011
• An additional 103,000 are eligible for benefits• Number of enrolled children have increased
from 279,000 to over 316,000 since the beginning of the program.
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Quantifying Benefits of NDNH Data – Economic Analysis State Visits
• Purpose: Quantify collections attributable to NDNH W-4 data and identify barriers to successfully using W-4 data to achieve collections
• Studies conducted in 22 States on W-4 data received from FY2000-FY2009
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W-4 Study Results in 22 States
Overall Minimum Maximum
% of Sample resulting in an IWO
34.7% 13.7% 49.7%
% of Sample resulting in at least one collection
16.2% 6.6% 23.7%
% of IWOs resulting in at least one collection
47.8% 24.7% 61.7%
Median Monthly Collection $243.70 $160.41 $305.50
Estimated Annual Collections
$1.1 M $51.4 M
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State W-4 Study Data vs FY2010 Performance Data
Hit Rate (% of W-4 data resulting in a
collection)
% of Sample Resulting in
an IWO
Median Monthly
Collection
% of Cases With Orders
% of Current Support
Collected
Percent of Arrearage
Cases With a Collection
Cost Effectiveness
Ratio
State Y 23.6% 45.5% $ 271.38 82.6% 56.0% 60.3% 2.38State L 22.8% 47.2% $ 228.75 74.6% 54.7% 61.4% 4.03State X 21.9% 36.9% $ 276.92 82.8% 64.5% 61.6% 3.58State E 21.8% 48.6% $ 240.00 89.5% 65.8% 62.9% 4.43State G 21.2% 41.3% $ 297.52 83.8% 50.8% 54.1% 5.84State J 19.4% 35.3% $ 167.50 73.2% 58.5% 59.3% 3.71State F 19.1% 39.8% $ 300.00 81.9% 67.9% 60.7% 4.87State V 18.0% 37.1% $ 265.10 86.5% 56.7% 58.3% 6.71State N 15.1% 36.4% $ 300.60 76.5% 49.1% 56.8% 2.92State H 14.8% 24.0% $ 211.97 89.8% 74.2% 68.7% 5.61State T 11.8% 26.9% $ 205.99 74.7% 59.3% 59.3% 5.29State D 11.3% 22.3% $ 260.30 78.5% 56.7% 57.3% 4.69State M 9.5% 21.1% $ 284.00 88.4% 60.4% 58.0% 3.80
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W-4 Attributable Collections Hit Rate vs Child Support Collections Performance Measures
40%
50%
60%
70%
80%
0% 5% 10% 15% 20% 25% 30%
Median Monthly Collection from W-4 Attributable IWOs
Per
form
ance
Mea
sure
s (A
rrea
rs a
nd
Cu
rren
t S
up
po
rt)
Hit Rate vs. % of Arrears Cases with a Collection
Hit Rate vs % of Current Support Collected
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Projecting Results Nationally
• In FY2009, 4.0 million W-4 matches were returned to States for FCR case participants, representing 1.8 million unique NCP and PFs
• 1.8 million of these matches were eligible for the study samples
• Estimated $428 million collected in FY2010 from NDNH W-4 data
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EA Studies – Survival Rates of Collections from IWOs
• After 4 months, less than half of IWOs from W-4 data continue to produce collections.
• In month 12, approximately 21% of IWOs are still collecting money.
0%
20%
40%
60%
80%
100%
1 2 3 4 5 6 7 8 9 10 11 12
Month
% o
f C
oll
ecti
on
s C
on
tin
uin
g
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EA Studies – Other Findings That Impact Collections
• Policy on arrears-only orders
• Updating NCP employment history
• Gaps in automation
• Criteria for automatically sending IWOs
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State Visits – NCP Location Analysis
State L (FY2007) 22.8% 25.2% 19.6%
State V (FY2007) 18.0% 22.2% 13.7%
State X (FY2007) 21.9% 32.8% 21.8%
State J (FY2006) 19.4% 25.4% 15.0%
State D (FY2004) 21.2% 26.9% 19.5%
State H (FY2005) 14.8% 20.1% 12.4%
State (FY
Studied)
% of All NDNH W-4 Hits Resulting in Collections
% of NDNH W-4 Hits Resulting in Collections
When NCP Lives In-State
% of NDNH W-4 Hits Resulting in Collections
When NCP Lives In Another State
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Questions?
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Resources
• OCSE Websitehttp://www.acf.hhs.gov/programs/cse/
• FCR Technical Support Liaisons http://www.acf.hhs.gov/programs/cse/newhire/contacts/fcrtscontacts.htm
• FPLS Webcasthttp://videocast.nih.gov/sla/acf/
• Technical Assistance Guide, Section 7http://www.acf.hhs.gov/programs/cse/newhire/library/fcr/fcr.htm
• Working with the Military as an Employer http://www.acf.hhs.gov/programs/cse/newhire/employer/publication/publication.htm
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Questions
• Dennis Putze [email protected] 202 401-4030• Linda Hudson
• Jen Francis [email protected] 858 273-5963
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