using qis for quality improvement sayuri kelly, ms, otr

University of Colorado Anschutz Medical Campus

It's not so much that we're afraid of change or so in love

with the old ways, but it's that place in between that we fear .

. . . It's like being between trapezes. It's Linus when his

blanket is in the dryer. There's nothing to hold on to.

MARILYN FERGUSON

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Using QIS for Quality Improvement

Sayuri Kelly, MS, OTRUniversity of Colorado Anschutz Medical Campus

Division of Health Care Policy and Research

September 13, 2012


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Federal Oversight for QIS QIS stand-alone complaintsUsing QIS for Quality Improvement


Overview

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FOSS (Traditional) Regional Office (RO) Surveyor joins the

State Agency team Comparative (Traditional)

Team of RO Surveyors complete a separate survey and compare results with the State Agency

Federal Oversight


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FOQISMore structured, objective processTargeted, data driven approach using the DAR

Parallel investigations in Stage 1 and 2

On-going dialogue and RO education and guidance

Implemented in October 2011University of Colorado Anschutz Medical Campus

Federal Oversight of the QIS

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QIS Comparative Matched Stage 1 and Stage 2 samples

Implementing in October 2012

QIS Comparative


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Stand-alone ComplaintCompleted preliminary work – fact

finding and research phaseDevelopment work and software

requirements begin September 2013


Implementation of the Stand-alone Complaints

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Two optionsOption 1: Use Stage 1 forms and

investigate all concernsOption 2: Follow the same

process as the State Agency (using all QIS forms)


Using QIS for Quality Improvement

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Complete the following for every resident in the facility (or a subset of residents): Resident Observation Staff Interview Record Review Resident Interview, if appropriate Family Interview, if appropriate


Option 1 – Review Every Resident

Option 2Follow the QIS Process

University of Colorado Anschutz Medical Campus 10

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Modify to account for resources and time

Use the same QIS principles 10 residents for each staff member Complete in 10 - 12 hours Conduct multiple observations of the

resident At various times of the day


Follow the QIS Process

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Interview techniques and protocol Complete the interview at one sitting Ask the question exactly as written Ask lengthy questions in parts Ask the questions in sequence for skip patterns Ask probing open-ended questions for any

identified concerns Staff interview – licensed staff with frequent or

direct resident contact Staff interview – required documentation


Follow the QIS Process (cont.)

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Stage 1 sample = 40 residents Resident Interview - all interviewable

residents Observation = all 40 residents Staff Interview = all 40 residents Record Review = all 40 residents Family Interview = 3 family interviews (non-

interviewable residents)Automate the process


QIS Stage 1 Sample

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Stage 1 Example – DAR Data


19.Care Area Citation Rate for Triggered Areas: % of Triggered CAs/Tasks that were Cited Nation Region 5

Indiana(N=6)

Positioning 38% 51% 80%IN QIS DAR Data: 1/28/2011 – 7/17/2012


H: Leaning to the side without support to maintain an upright position

Relevant finding: 8/22/11, 8/23/11 observed resident leaning in wheelchair to the right side.

Peyton Manning

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I: Lack of needed head or torso support

Relevant finding: Resident observed sitting in high-back w/c in activity room, asleep, since 1:30 P.M. Head/neck leaning over toward chest. 10/18/11 at 10:10 A.M. Asleep in activity room in high back wheelchair. Head and neck down towards chest.

Andrew Luck

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H: Leaning to the side without support to maintain an upright position

Relevant finding: Yesterday during activities, the resident was sleeping and leaning to the left.Observed today also leaning to the left. Propelling self back from the dining room.

Tim Tebow

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F: Uncomfortable Geri-chair positioning, hyper-flexion of the neck, sliding down in the chair, no-support for the legs

Relevant finding: sliding down in chair. Redirected to sit up, scoot self up times two in a ten minute period 1:20 to 1:30 p.m. on 09/19/11.

John Elway

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Complete an in-depth investigation for every triggered care area (e.g., positioning) Exception: Harm, SQC or IJ In-depth investigation = root cause

determination Sample size = 3 residents/care area


Investigate All Triggered Areas

20University of Colorado Anschutz Medical Campus

Care Area Investigation Key


Use

To determine whether the facility is providing services to:Meet ADL and positioning needs for those residents unable to carry out these activities;Prevent decline in positioning, ADLs or ROM; orMaintain or improve positioning, ADLs or ROM abilities.

UseUse

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Procedure

If resident is still in facility:Briefly review the assessment, care plan, and orders to

identify facility interventions and to guide observations to be made.

Corroborate observations by interview and record review.

ProcedureProcedure

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For the resident who is unable to position him/herself independently (F309) determine whether: Staff are properly positioning the

resident in bed to maintain proper body alignment, with limbs and head supported in a manner to prevent complications related to decreased mobility; and

A resident who has been placed in a wheelchair or reclining chair is positioned in correct alignment to prevent leaning, with limbs and head supported, as needed, and seated in a chair of appropriate size.

Notes:1)Were any of the following observed? (Mark all that apply)

H: Leaning to the side without support to maintain an upright positionRelevant finding: 8/22/12, 8/23/12 observed resident leaning in wheelchair to the right side.

Unable to Position Unable to Position IndependentlyIndependently

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Resident/Representative Interview Interview the resident, family or responsible party to the degree possible to

identify: Resident's/Representative's involvement in the development of the care plan,

defining the approaches and goals, and if interventions reflect choices and preferences;

Resident's/Representative's awareness of the interventions in use and how to use devices or equipment;

Whether timely assistance is provided as needed for positioning, toileting, eating, bathing, hygiene, grooming, dressing and ambulating according to the care plan;

If the resident comprehends and applies information and instructions to help improve or maintain ADL performance (where cognition permits);

Presence of pain that affects ADL performance including the location, cause, if any and how it is managed; and

If interventions were refused, whether alternatives and/or other alternative approaches were offered.

Resident/Representative Resident/Representative InterviewInterview

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Staff InterviewsInterview staff on various shifts to determine: How much assistance is needed with ADLs (including oral hygiene), positioning or

ROM; Whether there are any rehabilitation and/or restorative care schedules and

instructions to be followed; The resident’s level of comfort related to positioning, contractures and ADL care; Whether there is any resistance to care provided, and if so, when does the

resistance occur (for example, during certain types of care, certain times of the day, certain staff, etc.);

How the nurse monitors for the implementation of the care plan; If interventions were refused, whether alternatives and/or other alternative

approaches were offered; and If the resident is not on a restorative program, how the determination was made that the

resident could not benefit from a program.

Staff InterviewsStaff Interviews

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Assessment Review the MDS, physician orders, therapy notes and other progress notes that may have

information regarding the assessment of ADL functioning and ROM, assessment of positioning needs, and resident responsiveness to ADL/ROM services.

Based on observation of the resident, interviews with staff, and interviews with the resident/responsible party (as possible), determine whether the assessment information accurately and comprehensively reflects the status of the resident for the following items:

▪ Identifies causal factors for any limitations in physical functioning that affect ADLs, positioning and ROM;

▪ Identifies the risk and contributing factors for decline or lack of improvement in ADLs or ROM such as presence of an unstable condition, acute health problem, pain, change in cognition, a change in medications that may affect functional performance such as psychoactive or anticholinergic medications, behavioral symptoms, or visual problems;

▪ Discusses causal and contributing factors of any resistance to care;▪ Identifies the strengths and abilities that can contribute to the improvement in ADL

performance and/or improvement in range of motion; and▪ Identifies the presence and degree of contractures.

AssessmentAssessment

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Care PlanningIf the comprehensive assessment was not completed (CE#1 = No), mark CE#2 “NA, the comprehensive assessment was not completed”.If the care plan refers to a specific facility treatment protocol that contains details of the treatment regimen, the care plan should refer to that protocol and should clarify any deviations from, or revisions to, the protocol for this resident. The treatment protocol must be available to the caregivers and staff should be familiar with the protocol requirements.Review the care plan to determine whether the plan is based upon the goals, needs, and strengths specific to the resident and reflects the comprehensive assessment.

Care PlanningCare Planning

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Care PlanningDetermine whether the plan, as applicable:

▪ Provides restorative approaches that are specific enough to identify the steps that both the resident and the staff will take to improve and or maintain ADL functioning and range of motion;

▪ Provides specific care interventions staff will provide for the resident who is unable to participate in ADLs or range of motion, including the provision of oral care, hygiene and maintenance of cleanliness throughout the day;

▪ Identifies quantifiable, measurable objectives with timeframes to be able to assess whether the objectives have been met;

▪ Identifies interventions with sufficient specificity to guide the provision of services and treatment;

▪ Is based upon resident choices and preferences and interdisciplinary expertise;

Care Planning (cont’d)Care Planning (cont’d)

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Care PlanningDetermine whether the plan, as applicable: (cont’d)

▪ Promotes maintenance of dignity;▪ Defines interventions to prevent skin breakdown in areas where

contractures are present;▪ Provides for premedication prior to the provision of ADLs,

PROM/AROM as applicable;▪ Defines environmental approaches and devices needed to promote

independence in ADLs and to maximize independent functioning;▪ Provides positioning interventions and monitoring; and▪ Provides for needed devices, appliances, and equipment.

If care plan concerns are noted, interview staff responsible for care planning as to the rationale for the current plan of care.

Care Planning (cont’d)Care Planning (cont’d)

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Care Plan Implementation by Qualified PersonsObserve care and interview staff over several shifts and determine whether:Care is being provided by qualified staff, and/orThe care plan is adequately and/or correctly implemented.

Care Plan Care Plan ImplementationImplementation

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Care Plan RevisionIf the comprehensive assessment was not completed (CE#1 = No), OR, if the care plan was not developed (CE#2 = No), mark CE#4 “NA, the comprehensive assessment was not completed OR the care plan was not developed”.Determine whether the resident's condition and effectiveness of the care plan interventions have been monitored and care plan revisions were made based upon the following:The outcome and/or effects of goals and interventions;A decline or lack of improvement in ADL or ROM status;Complications with skin breakdown in areas with contractures;

Care Plan RevisionCare Plan Revision

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Care Plan Revision Failure to comply with the provision of care for ADLs,

positioning and range of motion activities and alternative approaches developed;

Change in condition, ability to make decisions, cognition, medications, behavioral symptoms or visual problems;

Input by the resident and/or the responsible person; An evaluation of the resident’s level of participation with and

response to the care plan; and If the resident refuses or is resistant to services, alternative

means are identified to address ADL, positioning and ROM needs.

Care Plan Revision Care Plan Revision (cont’d)(cont’d)

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Provision of Care and ServicesFor the resident who either needs assistance, or is totally dependent in the ability to position self:

F309, Quality of Care — The facility is in compliance with F309 if staff have:

▪ Recognized and assessed the need and type of assistance the resident needs for positioning;

▪ Defined and implemented pertinent interventions consistent with the resident’s condition, goals, and consistent with recognized standards of practice in order to pro vide needed services;

▪ Monitored and evaluated the resident’s response to interventions; and▪ Revised the approaches as appropriate.

If not, there is lack of provision of needed services: cite F309.

Provision of Care and Provision of Care and ServicesServices

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Concerns with Independent but Associated Structure, Process, and/or Outcome RequirementsDuring the investigation of care and services provided to meet the needs of the resident, the surveyor may have identified concerns with related structure, process and/or outcome requirements, such as the examples listed below. If an additional concern has been identified, the surveyor should initiate the appropriate care area or F tag and investigate the identified concern. Do not cite any related or associated requirements before first conducting an investigation to determine compliance.F271, Admission Orders — Determine whether the facility received physician orders for provision of immediate care before conducting the comprehensive assessment and developing an interdisciplinary care plan.F278, Accuracy of Assessments — Determine whether the assessment accurately reflects the resident's status.

Independent but Associated Independent but Associated ConcernsConcerns

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Modify Option 2 as necessary

One tool for providers for on-going quality improvement


Conclusions

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Martha [email protected] (303) 724-2434

Sayuri [email protected](303) 724-2490

For CMS QIS forms and Information:https://www.qtso.com/qisdownload.html


Questions?

mailto:[email protected]

mailto:[email protected]

https://www.qtso.com/qisdownload.html

https://www.qtso.com/qisdownload.html

using qis for quality improvement sayuri kelly, ms, otr

Documents

qisquality indicator

separate survey

qis principles10 residents

qis process cont

residents resident interview

qis comparative matched

appropriatefamily interview

interview techniques