UTS Library

Survey for chocolate

Semi structured interviews & observations

Results• Students want easy access to electric outlets

• Noisy & quiet areas should not be collocated

• Students like privacy and a sense of personal space• Love being around books

• Students use different zones for different purposes

• High book use on the quietest floors, which are seen as the serious study floors

• High number working in pairs.

New Library 2019/20

http://libraryjuiceacademy.com/courses.php

Service Design

Observations

Survey for chocolate reprise

Results• Chairs need to have back support

• Most students come to the library to study quietly and alone.

• Single desks/carrels heavily used

• Want access to kitchen facilities eg hot water & microwave

• Using multiple devices – 14%

• Added built in phone booths to new library

Reference Services Review16

002

692

6001

1591

8

1496

6643

1831

1551

1

1558

6764

1819

1366

9

2496

7344

1796

7449

1248

4002

998

0

2000

4000

6000

8000

10000

12000

14000

16000

18000

RHD Refchatter Rovers Reftrakcer

Total client enquiries per service, per year.

2014 2015 2016 2017 Projected 2017 (June)

Gra

phic

s cr

eate

d by

Ullu

pta

cone

cum

re v

olup

taev

elig

nis

peet

dol

uptu

am.

Self servicekiosks

https://www.promptcloud.com/blog/web-data-extraction-for-chat-bots

Chatbot!

15

Whole of building approachto service delivery

Thank you!