vendor routing guide distribution & fulfillment centers ...€¦ · 5 attention: any violation...
TRANSCRIPT
Vendor Routing Guide Distribution & Fulfillment Centers
Version 10.1
4/16
2
1. Merchandise Packaging Specifications ............................................................................................................ 5
1.1. Tagging-Price Ticket, Hang Tag, Joker Tag, Size Stickers ............................................................... 5
1.2. Poly Bagging .................................................................................................................................. 5
1.3. Pre-Packing ................................................................................................................................... 6
1.4. Hangers (Dressbarn Only) ............................................................................................................. 7
1.5. Footwear ....................................................................................................................................... 7
2. Case Specifications ................................................................................................................................................... 8
2.1. Standard Apparel Case (For Retail Orders) ................................................................................... 8
2.2. Non-Apparel/Oversized and Odd Case (For Retail Orders) .......................................................... 9
2.3. Case Openings ............................................................................................................................. 10
2.4. Case Closures .............................................................................................................................. 10
2.5. Banding, Strapping, Staples or String/Wire-Tying ...................................................................... 10
2.6. Case Design ................................................................................................................................. 10
3. Packing Cases ............................................................................................................................................................ 11
3.1. Creating an Odd Case .................................................................................................................. 11
3.2. Packing a Standard Apparel Case ................................................................................................ 12
3.3. Other Specifications: ................................................................................................................... 13
4. Intimate Apparel Case Dimensions – Shipping to Etna, Ohio ............................................................... 13
4.1. Intimates ..................................................................................................................................... 13
4.2. Panty Case Dimensions ............................................................................................................... 14
5. Case Markings & Labeling ................................................................................................................................... 15
5.1. Case Markings ............................................................................................................................. 15
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5.2. Additional Case Markings for Special Cases:............................................................................... 17
5.3. Electronic ASN/Case UCC128 Labeling – Lane Bryant/Catherines .............................................. 17
5.4. Electronic ASN/Case UCC128 Labeling – Justice/maurices/Dressbarn ....................................... 21
6. Packing Lists.............................................................................................................................................................. 23
6.1. Specifications .............................................................................................................................. 23
PAGE INTENTIONALLY LEFT BLANK ......................................................................................................... 24
Intentional Page Break to Denote Start of Ecommerce Packing Requirements ..................................... 24
7. E-Commerce Packing Requirements ............................................................................................................... 25
7.1. General Guidelines ...................................................................................................................... 25
7.2. Merchandise Packing Specifications ........................................................................................... 25
7.3. SKU Barcode Label ...................................................................................................................... 31
7.4. E-Commerce Case Specifications ................................................................................................ 33
7.5. Poly bag Specifications ................................................................................................................ 35
8. Violations / Chargebacks ..................................................................................................................................... 38
8.3. Violation / Chargeback Policy Statement ................................................................................... 38
8.4. Routing Guide Violation Chargebacks:........................................................................................ 38
8.5. Electronic ASN/UCC 128 Label Chargebacks: .............................................................................. 38
8.6. VAS (Value Added Services) Chargebacks: .................................................................................. 39
8.7. RTV (Return to Vendor) / Store Recall / RTV Chargebacks: ........................................................ 39
8.8. List of Chargeable Offenses ........................................................................................................ 39
8.9. VAS (Value Added Services) Chargebacks ................................................................................... 41
9. Telephone/Fax Contact Summary ................................................................................................................... 42
9.3. Accounts Payable Contacts: ........................................................................................................ 42
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9.4. Ascena Distribution Centers Contacts: ....................................................................................... 42
10. Packing List Template ........................................................................................................................................... 44
11. Additional Resources ......................................................................................................................................... 45
11.1. Justice ........................................................................................................................................ 45
11.2. Lane Bryant/Catherines .............................................................................................................. 45
11.3. Maurices...................................................................................................................................... 45
11.4. Dressbarn .................................................................................................................................... 45
11.5. Supplies ....................................................................................................................................... 45
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ATTENTION:
Any violation of this Vendor Routing Guide is subject to a chargeback.
References to Ascena include all brands within the Ascena umbrella - Lane Bryant, Justice, Catherines, maurices and Dressbarn.
Any questions regarding the information in this routing guide should be directed to:
Etna DC (Retail PO’s) - [email protected] Greencastle FC (E-Commerce PO’s) - [email protected]
1. Merchandise Packaging Specifications
1.1. Tagging-Price Ticket, Hang Tag, Joker Tag, Size Stickers
1.1.1. Attach Price Tickets and all appropriate marketing material to all merchandise
prior to packaging and shipping to the Distribution Center.
1.1.2. Only tickets printed by the approved ticket suppliers will be accepted. Do not
use any unauthorized or altered price tickets/hang tags. Only place price ticket
orders with below ticket suppliers 30 days prior to X-factory date.
1.1.2.1. Justice – Avery Dennison
1.1.2.2. Lane Bryant/Catherines/Dressbarn – Nominated supplier
1.1.2.3. Maurices – FineLine
1.1.3. Please refer to the label and ticketing manuals found in the brand specific
websites in section 11 for additional information.
1.2. Poly Bagging
1.2.1. Apparel, Non-Apparel & Fragile – Unless approved by the Distribution Center,
all merchandise shall be poly bagged within the case as follows:
1.2.1.1. Pre-Packs – A sealed master poly bag must be placed on the pre-pack or a
lightweight inner carton, i.e. sunglasses, lip gloss, etc. Merchandise within
the pre-packs is NOT to be individually poly bagged. The only exception to
this is jewelry.
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1.2.1.2. Non Pre-Packs – Loose packed apparel merchandise (bulk) must be in
sealed individual poly bags in cases. DO NOT use a master poly bag to
package this merchandise.
1.2.1.3. Fragile – All fragile merchandise, bulk or pre-pack, must be individually poly
bagged. Pack cases using ½ inch (1.27 centimeters) bubble wrap liner inside
the case.
1.2.2. Poly Bag Specifications – Poly bag thickness level must be 0.05mm or greater.
1.2.2.1. All poly bags for bulk orders must have warning text in both English and
French Canadian. See section 7.5 for warning label and additional
information.
1.2.2.2. We do not require the warning text for master poly bags.
1.2.3. Indicate multiples and sets on the packaging
1.2.3.1. On a poly bag or re-shippable case that is used to package multiple pieces
together, you must indicate – on the outside of the package/poly bag – the
number of pieces contained inside.
1.2.3.2. If the items within the package are a set, the package must be labeled as
such. For example, a two-piece set would be labeled “2 piece set.”
1.3. Pre-Packing
1.3.1. Pre-pack garments according to the exact quantity, size and color combination
on the Purchase Order (PO). Merchandise that is received at the Distribution
Center that is not pre-packed according to the PO will be subject to violation
charges detailed in section 8.4 of the Vendor Routing Guide.
1.3.2. Individual garments must be facing front side up within each pre-pack.
1.3.3. Package pre-packs in one of the following materials:
1.3.3.1. Poly bag (poly bag thickness level must be 0.05mm or greater)
1.3.3.2. Re-shippable case
1.3.3.3. The warning label is not required for master poly bags.
1.3.4. Do not ship extra pieces on a pre-pack PO that do not make an exact pre-pack
specified on the PO.
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1.3.5. Odd cases are allowed for prepack orders. The prepack unit components must
remain as the order was written.
1.3.6. When packing a single pre-pack per case (standard quantity of one (1)), the
component of the pre-pack does not need a master poly bag. However, the
units must be protected from the elements by poly bagging in sub master poly
bags with lesser quantities by poly bagging per color or by individual unit.
1.4. Hangers (Dressbarn Only)
1.4.1. All vendors who normally ship merchandise on hangers must ship on CLEAR
hangers.
1.4.2. Department 9, 10, 11, 12 and 27 orders with packing method as ‘cartons to
hang’ are preapproved to use oversized apparel carton dimensions. Individually
polybagged on Dressbarn’s required hangers with bottom of the bag either
sealed or tied. Do not flat fold.
1.4.3. Use only on pre-packs/bundles.
1.4.3.1. Pre-packs/bundled merchandise with hangers can either be defined by
sealing or tying the bottom of the master polybag and binding the neck
of the hangers.
1.4.4. Dressbarn /Dressbarn Woman Hangers
1.4.4.1. Tops and Dresses – Style # 505 17 inches
1.4.4.2. Bottoms – Style # 600RCLH 14 inches
1.4.4.3. Outerwear – Use appropriate size CLEAR VICS hangers.
1.5. Footwear
1.5.1. Shoe boxes (inner case) cannot exceed the following dimensions –
1.5.1.1. 22.5 x 15.5 x 13.5 inches or 57.15 x 39.4 x 34.3 cm.
1.5.1.2. Anything meeting or below those dimensions is acceptable.
1.5.2. Any questions related to markings on the shoe box, such as shoe size, or shoe
box suppliers should be directed to the brand.
1.5.3. Clear retainer bands on shoe boxes are only required for E-Commerce PO’s but
are allowed for retail PO’s.
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1.5.4. Egg crates and/or cardboard separators are only allowed for unboxed stiletto
heels. Any other use will constitute a chargeback for excessive packaging.
2. Case Specifications
Use of Standard Apparel carton vs. Non-Apparel/Oversize carton
The full size standard apparel carton (23”L X16”WX16’H) should either contain one prepack or more than two prepacks. If two prepacks can fit into a full size standard apparel case, use an oversize carton (dimensions approved) and pack a single prepack in a case. When packing a single prepack per case, the unit components of the prepack do not need be in a master polybag. However master polybag to protect the garments from the elements if needed.
General case specifications are provided below.
2.1. Standard Apparel Case (For Retail Orders)
2.1.1. This case should be used for all apparel and innerwear (camis, bras & panties)
purchase orders.
2.1.2. The standard apparel case has a fixed dimension. The height of the case can
range from 31.8cm to 40.6cm/12.5in to 16in to accommodate varying heights of
pre-packs.
2.1.3. The standard apparel case dimensions are as follows:
Standard Apparel Case Dimensions
Length Width Height
cm. In. cm. In. cm. In.
Pre-Pack 58.4 23.0 40.6 16.0 31.8 - 40.6 12.5 – 16.0
Bulk 58.4 23.0 40.6 16.0 40.6 16.0
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2.1.4. The above case dimension MUST be used for all apparel vendors.
2.1.5. MINIMUM CASE WEIGHT cannot be less than 2.27 kg (5 lbs.).
2.1.6. MAXIMUM CASE WEIGHT cannot exceed 24.95 kg (55 lbs.).
2.2. Non-Apparel/Oversized and Odd Case (For Retail Orders)
2.2.1. The following case dimensions shall be used for all non-apparel merchandise or
when creating any odd case, apparel or non-apparel, as described in section 3.1.
Non-Apparel/Oversized & Odd Case Dimensions
Length* Width Height*
cm. In. cm. In. cm. In.
Minimum 50.8 20 35.6 14 25.4 10
Maximum 68.6 27 40.6 16 40.6 16
*NOTE:
- The length MUST be the largest dimension.
- The height MUST be the smallest dimension.
2.2.2. MINIMUM CASE WEIGHT cannot be less than 2.27 kg (5 lbs.).
2.2.3. MAXIMUM CASE WEIGHT cannot exceed 24.95 kg (55 lbs.).
2.2.4. In order to avoid a chargeback any case outside the standard size or weight
ranges above must be approved in advance of DC receipt by contacting the DC
at:
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2.2.4.1. E-mail: [email protected]
2.3. Case Openings
2.3.1. Case openings must be on top and bottom of the case. The top and bottom
must be the largest surface areas. Cases not meeting this requirement cannot
be processed using the automated sortation system.
2.4. Case Closures
2.4.1. Case closures (top and bottom) must be securely fastened with tape. Tape must
be placed over the entire length of the seams and extend over the ends a
minimum of 7.62cm (3 in.). Stapling the closure is not allowed.
2.5. Banding, Strapping, Staples or String/Wire-Tying
2.5.1. Banding, Strapping, staples or string/wire-tying of cases as a means of closure is
not permitted unless mandated by country of origin regulations. Please contact
the following if required to seal cases using this method.
2.5.1.1. Email: [email protected]
2.5.2. Corrugation Specifications
2.5.2.1. A Regular Slotted Container (RSC) must be used that has a minimum of the
following:
2.5.2.1.1. 125 kg (275 lbs.) burst strength (typically a double wall/7-9-ply
case)
2.5.2.1.2. Edge Crush Test (ECT) with a minimum of 21.8 kg (48 lbs.) or
equivalent is required.
2.5.2.1.3. For E-Commerce case requirements refer to section 7 of this
guide.
2.6. Case Design
2.6.1. Cases must be of rectangular construction.
2.6.2. The width of the case must be greater than the height (see below).
2.6.3. The length of the case must be greater than the width (see below).
2.6.4. Square-shaped cases will turn during processing; causing UCC label misreads.
2.6.5. Cases with a height greater than the width will fall over during processing; also
causing UCC label misreads.
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3. Packing Cases General packing instructions are provided below. Specific instructions provided on PO’s must be
followed if they differ from the instructions below. These instructions may include topics such as
pre-packing, size curves, standard case quantity, or case dimensions.
3.1. Creating an Odd Case
3.1.1. Units in excess of standard case quantities (3.2.2.) must be handled according to
the following procedures:
3.1.1.1. Pack the remaining units in a case marked Odd and pack one size per
color per case.
3.1.1.2. The odd case must meet the minimum case size described in section
2.2.1. If the number of odd units is too small to package in a case that
meets the minimum case size in section 2.2.1 then pack the small
number of units into one of the standard cases of the same size/color
and change the quantity of that case to reflect the additional units;
making that case the Odd case.
i.e. If you have three standard case of 50 units each and have three odd
units leftover, instead of shipping the three standard cases of 50 and
one case of three units, combine the three units in with one of the three
standard cases of 50, and ship two cases of 50 units and one of 53 units.
NOTE: the only exceptions to the above packaging requirements of one
case per size/color are PO’s that are identified as Test.
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3.1.2. If sending ASN data via EDI, SKU’s/RIN’s/MSN’s cannot be mixed within a case.
3.2. Packing a Standard Apparel Case
3.2.1. In order to maximize the inside dimensions of the standard apparel case, it may
be required to pack the standard apparel case using the unique methods
described below.
3.2.2. The following examples illustrate how to maximize the space within the
standard apparel case when packing pre-packs and bulk units.
3.2.3. Packing Pre-Packs:
3.2.3.1. The final pre-pack(s) may be distorted to fill any void space resulting
from column stacking pre-packs within the standard apparel case (see
below).
3.2.3.2. However, the pre-pack units must remain within the poly bag.
3.2.4. Packing Bulk Units:
3.2.4.1. Bulk units must be packed using the largest standard apparel case
dimension described in section 2.1.2.
3.2.4.2. The units may be placed vertically to fill any void space resulting from
column stacking bulk units within the standard apparel case (see
below).
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3.3. Other Specifications:
3.3.1. Pack each PO in separate cases. Do not mix PO’s within cases.
3.3.2. Pack a standard quantity of units or pre-packs per case for each PO/color/size.
3.3.2.1. A standard quantity is the amount that fills a case by size.
3.3.3. Pack cases as densely as possible without damaging goods or causing cases to
bulge.
3.3.4. Use of protective cardboard liner, placed inside the case on top of the
merchandise, in order to avoid potential damage is recommended.
3.3.5. No mixed cases are allowed. This includes PO’s and MSN’s/RIN’s/SKU’s. Any
cases that come in mixed are subject to chargeback.
4. Intimate Apparel Case Dimensions – Shipping to Etna, Ohio
4.1. Intimates
4.1.1. The following case dimensions shall be used for intimate apparel merchandise
destined for the Etna, Ohio Distribution Center ONLY. Refer to section 7 on how
to pack intimates for E-Commerce.
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Intimate Apparel Case Dimensions
Length Width Height
cm. In. cm. In. cm. In.
Minimum 50.8 20 35.6 14 25.4 10
Maximum 68.6 27 40.6 16 40.6 16
4.1.2. Any combination of these dimensions shall be used as long as the dimensions
fall within the min/max range.
4.1.2.1. For example: the use of a 27”L x 14”W x 12.5”H case is allowed as each
dimension falls within the requirements listed above.
4.1.3. Pack each PO in separate cases. Do not mix PO’s within cases.
4.1.3.1. A standard quantity is the amount that fills a case by size.
4.1.4. Use of protective cardboard liner, placed inside the case on top of the
merchandise, in order to avoid potential damage is recommended.
4.1.5. In order to avoid a chargeback, any case outside the standard size or weight
ranges above must be approved in advance of DC receipt by contacting:
4.2. Panty Case Dimensions
4.2.1. The following case dimensions shall be used for packing panties.
4.2.2. Pack cases as densely as possible without damaging goods or causing cases to
bulge.
4.2.3. Fold the garment to fit within the dimensions of the case dimensions listed
below.
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Panty Case Dimensions
Length Width Height
cm. In. cm. In. cm. In.
58.4 23.0 40.6 16.0 31.8 12.5
NOTE: the only exceptions to the above packaging requirements PO’s that are identified
as Test or Floorset.
5. Case Markings & Labeling
5.1. Case Markings
5.1.1. The following markings must be applied on two sides (length and width) of each
case. For “Division” specify Lane Bryant, Catherines, Justice, Dressbarn or
maurices as applicable.
5.1.1.1. Retail Case Marking (Destination: Etna)
Ship To: Ascena Retail Group 200 Heritage Drive Pataskala, Ohio 43062 Division________________ PO# SKU/RIN________________ Pre-Packed_________Yes__________No Department Carton # Color Size / / / / / / Total:
Color Size / / / / / / Total:
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5.1.1.2. E-Commerce Case Marking (Destination: Greencastle)
Ship To: Ascena Retail Group 1901 E State Road 240, Greencastle, IN 46135 Division________________ PO# Department Carton # Color Size / / / / / / Total:
ORM-D Label
required for
hazardous
material only
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5.1.2. If the case contains mixed merchandise in a color/size pack, it is necessary to
indicate the colors, sizes, and totals on the case markings as indicated below. No
other mixed cases should be shipped.
5.1.3. Label font height should be no less than 5/16 in. (.7 cm.).
5.2. Additional Case Markings for Special Cases:
5.2.1. In addition to the required case markings, depending on the case contents,
mark cases as follows:
If Case: Case Must Be Marked:
Contains the packing list PACKING LIST
Contains less than the standard quantity ODD
Contains test items as indicated on PO TEST
5.2.2. Mark case near the standard label, in large print.
5.2.3. If applicable, a case may require more than one of the additional markings.
Mark all that apply.
5.3. Electronic ASN/Case UCC128 Labeling – Lane Bryant/Catherines
All vendors are required to complete EDI testing and certification of five (5) transactions.
5.3.1. For PO’s that span multiple trailers, the vendor is to send one (1) 856 (Advance
Ship Notice) per trailer. If a PO arrives on multiple shipments under the same
ASN that will constitute a chargeback.
5.3.2. Complete EDI manual is located at www.csivendormanual.com in chapter 5.
5.3.3. For specific questions contact: [email protected] with
manual page references.
5.3.4. Every PO shipped by a vendor to Lane Bryant/Catherines, requires the following:
5.3.4.1. Receive a PO (850)
5.3.4.2. Transmit an Advance Ship Notice (856)
5.3.4.3. Label each case with a compliant UCC128 barcode label
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5.3.4.4. Transmit an invoice (810)
5.3.5. Our partner in this process is DiCentral. They offer web-based solutions to
enable you to comply with the above requirements.
5.3.5.1. DiCentral contact information:
Customer Support – (281) 480-1121 x.3
5.3.6. All new vendors must contact DiCentral and initiate the set-up process within 7
days of receiving their Lane Bryant and/or Catherines vendor number. The
UCC128 case label layout must be as follows:
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5.3.7. The UCC128 label must be applied to the lower right hand corner of the front
face (end) of the case. The case number barcode should be 15.24 cm. (6.0 in.)
above the bottom and 5.8 cm. (2.0 in.) from the right hand side of the case.
5.3.7.1. If using the UCC label in section 5.4.3, the previous placement guideline
of 2 inches from the right hand side and 2 inches from the bottom is
acceptable. The amount of the chargeback will be determined by the
tiered chart in section 8.4.8 using the case total of the ASN that was
split-shipped.
5.3.7.2. If using the example section 5.3.6 then the placement guideline in
section 5.3.7 needs followed. This is because the barcode is located at
the bottom of the UCC label unlike the example in 5.4.3, which can lead
bad scans and label smudging if it is only 2 inches from the bottom.
5.3.7.3. See below for UCC label placement example:
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5.4. Electronic ASN/Case UCC128 Labeling – Justice/maurices/Dressbarn
5.4.1. Every Purchase Order shipped by a vendor for Justice, maurices or Dressbarn
merchandise requires the following:
5.4.1.1. Receive a Justice/maurices/Dressbarn Purchase Order (850)
5.4.1.2. If there is a PO update, receive a PO replacement (850)
5.4.1.3. Transmit a PO Acknowledgment (855) [Note: Acknowledgment only]
Vendor requested PO changes need to be agreed to directly
(email/phone) with your buyer(s). An (850) replacement PO will be
submitted.
5.4.1.4. Dressbarn- transmit an invoice (810)
5.4.1.5. Transmit an Advance Ship Notice (856) no later than the time the
shipment leaves the vendor’s facility.
5.4.1.6. Label each case with a compliant UCC128 barcode label.
5.4.1.6.1. UCC128 barcode label should be 4 inches wide x 6 inches long.
5.4.1.7. For PO’s that span multiple trailers, the vendor is to send one ASN per
trailer. If a PO arrives on multiple shipments under the same ASN that
will constitute a chargeback. The amount of the chargeback will be
determined by the tiered chart in section 8.4.8 using the case total of
the ASN that was split-shipped.
5.4.2. Our partner in this process is SPS Commerce. They offer web-bases solutions to
enable you to comply with the above requirements.
5.4.2.1. SPS Commerce contact information:
Customer Support – (888) 739-3232
5.4.3. All new vendors must contact SPS Commerce and initiate the set-up process
within 60 days of signing the Master Sourcing Agreement. The UCC128 case
label layout must be as follows:
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5.4.4. Refer to section 5.3.7 for UCC128 label placement guidelines.
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6. Packing Lists
6.1. Specifications
6.1.1. Vendors participating in the UCC-128 Label Program will not have to
send/email the packing list.
6.1.1.1. If an accepted ASN hasn’t been received before arriving at the DC/FC
and a packing list hasn’t been sent, you are required to submit an
acceptable packing list within 24 hours of being requested to do so.
Failure to do so is subject to chargeback in addition to any chargeback
related to failing to submit an accepted ASN.
6.1.2. The packing list template shown in section 10 must be used. Packing lists sent in
an alternate format will be subject to violation charges detailed in section 8.8.8.
6.1.3. A separate packing list must be prepared for each PO. Only one PO is allowed
per packing list. Do not combine multiple PO’s from a shipment onto one
packing list.
6.1.4. Packing list counts must reflect units actually shipped regardless of units
ordered.
6.1.5. Packing lists must be written in the English language.
6.1.6. Include ONE copy of the packing list with the first case of each PO, attached as
follows:
6.1.6.1. On the first case of each shipment.
6.1.6.2. Inside a colored envelope securely attached to the first case.
6.1.7. A packing list must be provided to Ascena by electronic data transfer e-mail no
later than the time of shipment.
6.1.7.1. Email: [email protected]
6.1.7.2. Packing lists can be included in e-mail attachments in Microsoft Word or
Excel, or using edit, copy and paste functions.
6.1.7.3. E-mail can be utilized for correspondence with Vendor Coordination.
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7. E-Commerce Packing Requirements
7.1. General Guidelines
7.1.1. The following information pertains to shipments destined for the Ascena Retail
E-Commerce facility. Any Purchase Orders written for Ascena brand’s online
divisions are to follow the below requirements.
7.1.1.1. Cases must be packed in bulk singles no more than one (1) style, color, or size.
7.1.1.2. Each garment must be individually poly bagged.
7.1.1.3. See section 7.3 for SKU barcode requirements.
7.1.1.3.1. Until additional communication is sent out continue to ensure the
price ticket is visible in the poly bag.
7.1.1.4. Refer to section 7.4 for new case requirements.
7.1.1.5. Hangers are not permitted.
7.1.1.6. For questions regards packing, case, or poly bag requirements please
contact:
E-Commerce Vendor Coordination: [email protected]
7.2. Merchandise Packing Specifications
7.2.1. Apparel:
7.2.1.1. Individual units must be folded and packed into an appropriately sized
and sealed poly bag without excess poly. Poly bag must conform to
product.
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7.2.1.2. The SKU barcode must be applied to the poly bag on top of the bra cup.
7.2.1.2.1. Refer to section 7.3.3 for placement.
7.2.1.2.2. The price ticket should be facing up so it is visible on the front of
the poly bag.
7.2.1.3. No hangers of any type should be on garments when packed in a sealed
poly bag (this requirement supersedes purchase order hanger
requirement on E-Commerce portion of orders only).
7.2.1.3.1. The only items excluded from the above statement are bras.
7.2.1.3.1.1. The bra hanger must be sealed completely inside the poly bag
and cannot be protruding outside of it.
7.2.2. Non –Apparel:
7.2.2.1. Individual items must be packed in an appropriately sized, sealed poly
bag or zip lock bag with the SKU label facing out to be visible on either
side of the bag.
7.2.2.2. Oversized Cases- When shipping oversized products to our Ecomm
facility (example Justice Butterfly chairs) the units must be packed
individually in ship ready cases that can be shipped directly to
customers. Any item in a case that is larger than 19”L X 12”W X 6”H is
considered oversized. Please note if any of the three dimensions,
Length, Width or Height are exceeded it must be boxed as ‘ship ready’.
The units in ship ready cases may be multi packed in master cases when
shipping to the Fulfilment Center. The master case maximum size
allowed is 50”L X 32”W X 24”H. The sku barcode must be placed on the
ship ready carton. Vendor is responsible to source ship ready cases.
7.2.2.3. Additional insulations of individual items are permitted when deemed
necessary to protect the items from the damage during transit. When
additional insulation is used, the SKU label must be placed securely on
the outer shell of the packaging as price ticket on the item is not visible.
Fragile items must be packaged with bubble wrap so that the item will
survive a 32” drop.
27
7.2.2.4. The supplier is responsible for packaging items to ensure they will not
be broken or damaged during the shipping and fulfilment process. Non-
apparel items must be individually packaged in bubble wrap if not
ordered as a boxed item to insure no damage or breakage to the
product. Includes; but not limited to, nail polish, lip gloss, eyewear
(readers/sunglasses) jewelry, belts etc. Fragile items must be packaged
with bubble wrap so that the item will survive a 32” drop.
7.2.2.4.1. Jewelry with magnetic closures must be wrapped in bubble wrap.
7.2.2.4.2. Perfume/Cologne product in boxes must be bubble wrapped and
then placed in a sealed polybag with an E-Comm sku barcode
label applied to the outside.
28
7.2.3. Inner Boxed Items:
7.2.3.1. Items that are already boxed – such as shoes, jewelry, perfumes,
watches, etc. – are not required to be placed inside a poly bag. They
must be already in a box upon arrival into the Fulfillment Center.
7.2.3.2. Each boxed item requires a SKU barcode label attached to the top of the
box (except shoe boxes).
7.2.3.3. Footwear Boxes: Footwear for EComm orders must be boxed as ‘ship
ready’ if the size of the footwear box exceeds 19”L X 12”W X 6”H.
Please note if any of the three dimensions, Length, Width or Height are
exceeded it must be boxed as ‘ship ready’. Ship ready with one pair of
footwear in a branded shoe/boot box then in a ship ready box. These
‘ship ready’ boxes can be multi packed in master cases. The master case
maximum size allowed is 50”L X 32”W X 24”H. The sku barcode must be
placed on the ship ready carton. Vendor is responsible to source ship
ready cases.
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7.2.3.3.1. Rubber bands are no longer permitted on hinged or two piece
construction shoe boxes. See new picture below with
stretchable/retainer bands. Stretchable/retainer bands supplier
listed on page 42.
7.2.3.3.2. The placement of the SKU barcode must be applied 3 inches from
the bottom left hand corner and on the BOTTOM of each shoe
box for both two piece and hinged shoe boxes. Do not apply SKU
barcode to the top lid.
30
7.2.3.3.3. Any footwear packaged in poly bags must be completely enclosed
within the poly bag.
7.2.3.3.4. No egg crate cases will be allowed.
7.2.3.4. Non-breakable Earrings, Rings, Pins (small items): Pack each item in a
clear, sealed, poly bag or zip lock bag. Minimum size poly-bag allowed is
3”x 3” to accommodate the SKU barcode label that must be applied to
each individual item.
7.2.3.4.1. Earrings must be packed on a card or chipboard and as single
units.
7.2.3.4.2. SKU barcode must be on front of each single unit poly-bag.
7.2.3.5. Non-breakable Necklaces: Pack each item in an appropriately sized
clear, sealed, poly bag or zip lock bag.
7.2.3.5.1. Chipboards and clear tape are to be used for necklaces that can
be tangled or damaged when packed in a bag.
7.2.3.5.2. Use the clear tape to secure the item onto the chipboard.
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DO NOT package jewelry as multiples. Each item MUST be in its own poly bag.
7.3. SKU Barcode Label
7.3.1. The SKU barcode label is required for each poly bagged or boxed item.
7.3.2. Only the barcode label is allowed on the poly bag. No other barcodes labels.
7.3.3. The SKU label must be adhered to the front side of each individual poly bag.
7.3.4. Dimensions should be 3 inches long x 1.5 inches wide and cannot exceed 2
inches long.
32
7.3.5. For barcode label contact:
7.3.5.1. Catherines - Checkpoint
7.3.5.2. Lane Bryant - Avery Dennison or Checkpoint
7.3.5.3. Dressbarn – Fineline, A&H or Scott Tags
7.3.5.4. Maurices – Fineline
7.3.5.5. Justice – Avery Dennison
7.3.6. Example of SKU barcode label:
7.3.6.1. Lane Bryant (Brand prefix – 36) and Catherines (Brand prefix – 38)
7.3.6.2. Justice (Brand prefix - 05)
7.3.6.3. Maurices (Brand Prefix – 88)
7.3.6.4. Dressbarn (Brand prefix – 02)
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7.3.7. SKU Barcode Placement:
7.3.7.1. For poly bags
7.3.7.1.1. The SKU barcode label must be adhered to the outside, non-
sealed side, of the poly bagged garment.
7.3.7.1.2. The label placement must be 3 inches from the bottom left-
hand corner
7.3.7.1.3. If item is 7” X 7” or smaller, the barcode must be placed in
center of poly bag.
7.3.7.1.4. BRAS: SKU barcodes must be placed on the top of cup.
7.4. E-Commerce Case Specifications
7.4.7. E-Commerce case specifications follow section 2 – Case Specifications – with the
following additional requirements.
7.4.8. Corrugated Specifications:
7.4.8.1. A regular slotted container (RSC) must be used with a minimum of the
following:
7.4.8.1.1. Burst strength of 275 lbs. (typically a single walled case)
7.4.8.1.2. Edge Crush Test (ECT) of 44ECT
34
7.4.9. Apparel Case:
7.4.9.1. The standard apparel case dimensions are as follows:
Length* Width* Height*
cm. In. cm. In. cm. In.
Bulk 58.4 23 40.6 16 30.5 12
7.4.10. Non-Apparel and Odd Case
7.4.10.1. The following case dimensions may be used when creating an
odd case for apparel or non-apparel product. Only one odd
case is allowed by PO line and may not be used for the entire
order.
Length* Width* Height*
cm. In. cm. In. cm. In.
Minimum 38.1 15.0 30.5 12.0 10.2 4.0
Maximum 58.4 23.0 40.6 16.0 30.5 12.0
*NOTE:
The Length MUST be the largest dimension.
The Height MUST be the smallest dimension.
MINIMUM CASE WEIGHT cannot be less than 0.91 kg (2 lbs.).
MAXIMUM CASE WEIGHT cannot exceed 15.9 kg (35 lbs.).
In order to avoid a chargeback, any case outside the standard size or weight ranges above must
be approved in advance of FC receipt by contacting FC Vendor Coordination at the email address
below:
FC Vendor Coordination: [email protected]
35
7.5. Poly bag Specifications
7.5.7. Important Note: It is the responsibility of the vendor to make sure that poly
bagged items pass the sag test (hold bag by the two upper corners). If the
items sag more than ½” from top of bag to top of item, either (1) refold and
place in smaller bag or (2) re-fold and use chipboard stiffener. Merchandise that
does not pass the sag test will be subject to chargeback.
7.5.8. Minimum/Maximum poly bag size
7.5.8.1. Minimum: 3”L x 3”W
7.5.8.2. Maximum: 22”L x 15”W
7.5.8.3. All individually poly bagged items must be no more or less than the
above measurements.
7.5.9. Dimensions of poly bags vary depending on the bulk and folded size of the item.
Once packaged, the item should fit comfortably in the poly bag (no creases or
puckers) but not move freely inside the bag (bag should be close fitting).
7.5.10. Poly bag must be high density polyethylene material and the thickness level
must be 0.05mm (2.0 MIL) or greater.
7.5.11. Poly bag warning
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7.5.11.1. Any bag with an opening of 5 inches or larger must contain the
following warning in both English and French Canadian languages. The
warning must be printed in black ink.
Warning: To avoid danger of suffocation, keep this plastic bag away from babies and
children. Do not use this bag in cribs, beds, carriages, or playpens. This bag is not a
toy.
Avertissement: Pour éviter tout risqué de suffocation, gardez ce sac en plastique hors
de portée des bébés et des enfants. Ne pas utiliser ce sac dans des berceaux, lits,
poussettes ou parcs pour enfant. Ce sac n’est pas un jouet.
7.5.12. Warning Size:
7.5.12.1.1. Assuming that the bags are all less than 40 inches, 14 pt. or
larger font must be used to meet the known state/local
regulations. If we have poly bags that are more than 40
inches in length, then larger font sizes will be required on
those in order to meet local laws.
7.5.13. Warning Repetition:
7.5.13.1. The warning should be repeated at 18 inch intervals.
7.5.14. Securing the poly bag
7.5.15. Poly bags must be sealed securely to protect the merchandise during
DO NOT tie the bottom of the poly bag.
DO NOT leave the poly bag open.
DO NOT use staples to close the poly bag.
7.5.16. Use one of the below methods for sealing the poly bag:
7.5.16.1. Heat Sealing: Heat sealing is the recommended method of
sealing. Void space must not exceed ½”.
7.5.16.2. Taping: Fold open end of poly bag over and seal with three
pieces of clear tape, minimum ½” wide, adequately spaced. It’s
the vendor’s responsibility to ensure the tape will not react with
the poly bag or contents to cause discoloration or damage to
the product.
37
7.5.16.3. Self-Sealing Bags: The use of self-sealing bags is acceptable
7.5.17. Packing for Hard-line, Accessories and Other Non-Apparel Items
7.5.17.1. All E-Commerce products must be packaged and ready for
shipment to the customer.
7.5.17.2. The supplier is responsible for adhering to all packing
specifications.
7.5.17.3. The requirement for each item is standard.
7.5.17.4. All packaging should meet the following descriptions unless
otherwise noted.
7.5.17.5. Failure to comply with the packaging specifications may result in
charge back.
7.5.18. Intimate Apparel, Scarves, Socks, Ties, Gloves, etc. should be folded and placed
into appropriate sized poly bag. We recognize that some items may be too small
to fold.
7.5.19. Glassware, crystal, gift items, bath and body
7.5.19.1.1. All fragile and breakable items (glassware, crystal, gift items,
and other) must be packaged with ample packing materials
to protect merchandise from breakage. Fragile items must
be packaged with bubble wrap so that the item will survive
a 32” drop.
7.5.19.2. The vendor is responsible for damages.
7.5.19.3. Damaged items will be returned at vendor’s expense.
7.5.19.4. Case must be marked: “FRAGILE”.
7.5.19.4.1. All fragile merchandise must be packed in cases using ½ inch
(1.27 centimeter) bubble wrap liner inside the case and/or
air pillows. It is the vendor’s responsibility to ensure the
packaging is adequate to prevent breakage during
transportation. Fragile items must be packaged with bubble
wrap so that the item will survive a 32” drop.
7.5.19.5. An inner case may be used for non-apparel (e.g. mugs or
glasses) where the inner case is a pack quantity of one.
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7.5.19.6. All individual items must have a SKU barcode label applied to
each unit.
8. Violations / Chargebacks
8.3. Violation / Chargeback Policy Statement
8.3.7. Violation charges are not intended to be a source of revenue for Ascena, but are
enforced to ensure the distribution center operates efficiently.
8.3.8. Shipments not in compliance with this guide may be returned at the vendor’s expense or the vendor may be charged for violations in the form of a chargeback.
8.4. Routing Guide Violation Chargebacks:
8.4.7. Vendors will be charged for merchandise preparation and packing violations. See section 8.8 for the List of Chargeable Offenses.
8.4.8. Violation Charges will be imposed as follows:
# Cases $ Amount Charged
1 – 10 $250
11 – 50 $500
51 – 100 $750
101 – 250 $1,000
251 + $2,000
8.4.9. $500 per trailer for failure to make a Delivery Appointment.
8.5. Electronic ASN/UCC 128 Label Chargebacks:
8.5.7. Vendors must comply with our Electronic ASN/UCC 128 Label program. See section 5.3 for the program requirements.
8.5.8. Violation Charges for non-compliant purchase orders will be imposed as follows:
8.5.8.1. $2,000 per Purchase Order
39
8.5.8.1.1. No Electronic ASN
8.5.8.1.2. Late Electronic ASN
8.5.8.1.3. No UCC 128 Labels on Cases
8.5.8.1.4. Incorrect Label Placement
8.5.8.1.5. Non-scan-able Case
8.5.8.1.6. Inaccurate information on the ASN
8.5.8.1.7. Case information does not match ASN
8.6. VAS (Value Added Services) Chargebacks:
8.6.7. In addition to per-unit charges, all special handling costs (i.e. labor) incurred as a result of vendor-related quality or packing issues will be charged to vendors. See section 8.8 and 8.9 for VAS chargeback list.
8.7. RTV (Return to Vendor) / Store Recall / RTV Chargebacks:
8.7.7. All merchandise RTV and/or Recall activity will result in a chargeback as follows:
8.7.8. Brand Agreements may alter the below.
8.7.8.1. RTV from DC - $1.00/unit
8.7.8.2. Recall/RTV from Stores - $1.50/unit
8.7.8.3. DC Storage Charge - $10.00/pallet per month
8.7.9. The difference between DC RTV and Store Recall/RTV chargeback costs are due to inbound DC processing cost, store return shipping charges, and DC special handling cost related to Store Recall activity.
8.8. List of Chargeable Offenses
8.8.7. Shipping Violations Early (more than 1 week prior to NDC date) or Late shipment Failure to make a Delivery Appointment (Penalty is $500 per Trailer)
8.8.8. Packing List Violations No packing list attached to lead case Incorrect packing list Improper packing list format Packing List not e-mailed as required Late packing list (e-mailed after product has been shipped) Late packing list (not received within 24 hours of requesting)
8.8.9. Tagging Violations Merchandise not pre-ticketed
40
Merchandise ticketed with the wrong Retail price Incorrect ticket/hang tag placement No sticker size Incorrect sizing or labeling
8.8.10. Bagging Violations No master poly bag on Pre-packs Non-Pre-packed items not individually poly bagged (except DC approved) Non-Pre-packed items that include a master poly bag
8.8.11. Packing Violations
Not pre-packed as PO indicates
No/used inner case
Merchandise packed incorrectly – mixed colors/sizes within the cases
Excessive packaging – rice paper, filler, egg crates, excess corrugated (except
when filler is required for non-standard conveyable odd cases).
Units in excess of the standard (ODD) units not packed in a separate ODD case
per size/per color
Multiple case standards
Any goods on Hanger (GOH) receipt
8.8.12. Case Violations Banded/strapped/stapled cases Case label content incorrect Overweight cases Case with incorrect dimensions Odd cases not identified Partial shipments (unless pre-approved)
8.8.13. Electronic ASN/UCC 128 Label Wrong Label placement Multiple labels on a case Inaccurate information on the label Inaccurate information on the ASN Case information does not match ASN Late Electronic ASN No Electronic ASN NO UCC128 label(s) on case(s) Labels that will not scan Failure to submit multiple/accurate ASNs for split-shipments
41
8.9. VAS (Value Added Services) Chargebacks
Handling Description
Apply Tickets
Cut-Off and Re-Ticket
Debit Re-entry
Debit Work order
Redline/Blackline
Sort Merchandise
Change Tag/Stickers
Add/Remove Marketing(tickets, hangtags, stickers)
VAS Department Charge/Prep Hours
Remove Inner Cases from Master Cases
Stock Tickets / Generic Ticket Samples
Store Reticket
Tickets Requested and Sent to Vendor
Supply Chargeback
Break Master Polybags (break bulk bundles)
Incorrect Case Dimensions (made conveyable)
Processing Tickets for Store Retickets
Created Prepacks
100% Audit
MOOS/Recall/RTV (Return to Vendor)
Manual ASN / Incorrect Data ASN
Sample Sale
Reprint/ Re-apply Labels (Improper label placement/Won’t Scan)
Remove from Master Poly Bag Damages E-Commerce – Mixed SKU/RIN/MSN in Case
E-Commerce – Needs to be Poly Bagged E-Commerce – Poly Bag Warning Text E-Commerce – Apply SKU Barcode Label E-Commerce – Remove Hanger
42
9. Telephone/Fax Contact Summary
9.3. Accounts Payable Contacts:
Merchandise Accounts Payable
E-mail: [email protected]
Tel: (215) 638-6801
Fax: (215) 638-6800
9.4. Ascena Distribution Centers Contacts:
Routing Guide Inquiries
If for any reason you are unable to follow the requirements in this guide you must reach out for
assistance. All inquiries regarding retail PO’s must be sent to the below address listed for retail PO’s and
that address only. All inquiries regarding E-Commerce PO’s must be sent to the below address listed for
E-Commerce PO’s and that address only. Retail PO inquiries cannot be sent to the E-Commerce address
and vice versa.
E-Commerce and Retail PO’s must be sent in separate emails to the correct corresponding parties. You
cannot combine retail and E-Commerce PO inquiries.
If any waiver is granted by retail for an E-Commerce PO or vice versa it will not be honored if the above
is not followed. It is the vendor’s responsibility to send the correct PO numbers to the correct email
address. The vendor will still be subject to chargeback if the waiver they were granted was not from the
corresponding location (retail/E-Commerce).
Retail PO’s - [email protected]
E-Commerce PO’s - [email protected]
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Etna, Ohio DC
DC Ticketing Coordinator
Tel: (740) 951-3077
Fax: (740) 951-3964
Vendor Compliance Department
Fax: (740) 951-3964
E-mail: [email protected]
GC Fulfillment, LLC
Vendor Coordination
E-mail: [email protected]
Tel: (765) 653-7999
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10. Packing List Template BUSINESS UNIT: Ascena group
SHIP DATE:
PRE-TICKET PRE-PACK / BUNDLE CARTON L" W" H"
PRE-PACK OR BUNDLED COMBINATION PO SIZE
Line 1 2 3 4 5 6 7 TOTAL PCS
Q -
if prepack T -
Y - -
CARTON SERIES SUMMARY PACK LIST
CTNS COLOR SIZE
FROM TO COLOR CODE PO Line 1 2 3 4 5 6 7 TOTAL PCS
-
-
-
-
-
TOTAL SUMMARY BY COLOR & SIZE
# of # of COLOR PO Line SIZE
Pallets Cartons COLORCODE
1 2 3 4 5 6 7 TOTAL PCS
TOTAL : G.W. - LBS
N.W. - LBS
N.N.W. LBS
DIM WEIGHT
45.45CBM
ORDER SHIPPED: STD CTN QTY TOTAL PIECES TOTAL CTNS
BUNDLE SIZE BREAK HANGER ORDER TYPE DESCRIPTION:
GROSS WEIGHT NET WEIGHT
FREIGHT:MODE OF TRANSPORT: CARRIER/FLIGHT/VESSEL: BOL/HAWB/TRAILER/PRO/TRACKING # ETA FOB POINT:
FACTORY MID #VENDOR PO # VENDOR FAX # VENDOR INVOICE # INVOICE DATE
PRODUCT DESCRIPTION VENDOR NAME/ADDRESS VENDOR PHONE #
MADE IN (ORIGIN)CUSTOMER PO # DEPT # CLASS # CUSTOMER STYLE # SHIP TO:
Ascena Retail Group.
200 Heritage DrivePataskala, Ohio 43062
Fax 614-775-3964
45
11. Additional Resources
11.1. Justice
11.1.1. Vendor Partnership Manual - www.vendors.tweenbrands.com
11.2. Lane Bryant/Catherines
11.2.1. Vendor Partnership Manual - www.csivendormanual.com
11.3. Maurices
11.3.1. Vendor Partnership Manual - www.vendors.maurices.com
11.4. Dressbarn
11.4.1. Vendor Partnership Manual - www.ascenaretail.com/vendors.jsp
11.5. Supplies
11.5.1. Stretchable retainer bands for boxed footwear –
Aero Rubber Company, Inc.
8100 West 185th Street
Tinley Park, IL 60487
Phone # - 708-430-4909
Product: Aero Retainer Bands – Clear Color - #PE58515808