The Verbal Communication

"New Literacy Set" Project2015-2017

General principles of communicationCommunicating means unintentionally carrying

on three activities:To decide to talk about something to

someone;To communicate using appropriate language;To verify the effectiveness of communication.

General principles of verbal communication

An effective verbal communication is based on:Verbal languageNon-verbal languageParaverbal language(listening)

Different types of speaking

Conversation;Monologue;Formalized orality (social aim);Written to be read.

PART 1Verbal language

Different meanings of “language”

Language: it is the set of communication and expression phenomena that occur both in the human world and outside of it;

Language: it is the concretely and historically determined way manifesting the power of language.

The human verbal language

It is the most powerful of all languages because it is able to express any thing in different ways;

It is divided into sounds;

PART 2

Non-verbal language

Non-verbal language

Non-verbal language is made by:Kinetic behavior (gestures, body

movements, facial expressions); Paralanguage (tone of voice, pauses);Space relationship (physical space decided

between speaker addressee)

What do these characters communicate to you?

What do these characters communicate to you?

How do they say it if they do not use any words?

PART 3

Paraverbal language

Key elementsVoice toneVoice timbreVoice volumePauses

PART 4Listening

Why listening?

If communicating means deciding to discuss/share opinions with someone (bidirectional communication), then you need to listen in order to:

learn about the addresseeknow the contents know the context and background understand the aim(s) of communication

Listening is crucial for an effective communication

Conclusions

It is impossible not to communicate;Verbal communication is not made up

exclusively of sounds;The communication to be effective has to

follow precise rules.

Different ways of speaking…

Differences deriving from different places (languages, dialects etc);

Differences deriving from different situations (formal and informal contexts, social position of the addressee etc.).

Differencens depending on situations

4 elements that make us speak in a different way::

Addressee;Topic;Aim;Context.

Rules of sociolinguistic behaviour

personal pronouns;linguistic repertoire (the set of linguistic

resources available to a speaker);linguistic register (variety of languages used

depending on the type of psychological and social relationship existing between the interlocutors).

Communication mistakes

They can compromise the achievement of the previously set goals:

inappropriate speech during a whole communication;

inappropriate use of expressions;wrong tone.

Thanks for your attention