virtual orientation...aug. 22: smart start @ seneca virtual orientation aug. 29: orientation...
TRANSCRIPT
Virtual OrientationExploring Digital Engagement and Transitioning
for Student Success
Angela Burnie, Manager, Student Life
5th Annual Student Success Provincial Conference
ORIENTATION HISTORY
3
Pri
or
to W
inte
r 2
01
5
Orientation 3 days prior to
start up
Win
ter
20
15
-Fa
ll 2
01
6
Day 1 of fall semester is Academic
Orientation
Orientation activities
Day 2 - 10
ORIENTATION STRATEGY
FALL 2017
Faculties develop program-specific activities and content to
introduce students to their academic programs (range from prior to
start up through first week)
Orientation activities Day 2- 10
Virtual Orientation week before school
Orientation website revamp
Orientation webinars Day 2-10
ORIENTATION STRATEGY
FALL 2017
Faculties develop program-specific
activities and content to introduce
students to their academic programs (range from prior to start up through first
week)
Virtual Orientation
week before school
Orientation website revamp
and strategic Orientation email communication to
new students
Orientation activities Day 2 - 10
Peer-to-Peer Call
Campaign to check in
with new students
Orientation webinars Day 2 - 10
In the fall 2017 semester, Seneca welcomed
9478 full-time new students. 2046 were
international students
FULL-TIME ENROLLMENT AT SENECA
NUMBER OF FULL-TIME NEW STUDENTS
FALL 2017 WINTER 2018
CAMPUS Domestic International TOTAL Domestic International TOTAL
Newnham 3465 1305 4770 1340 756 2096
Seneca@York 1801 430 2231 812 293 1105
Markham 407 226 633 193 185 378
King 1687 56 1743 396 23 419
Yorkgate 0 0 0 66 2 68
TOTALS 7432 2046 9478 2807 1259 4066
ORIENTATION WEBSITE ANALYTICS
Aug. 14: Welcome email from Student Services
Aug. 22: Smart Start @ Seneca Virtual Orientation
Aug. 29: Orientation reminder email
Sept. 5: First day of the term
Pageviews up 8.08% from last year (45,816)
Unique pageviews up 9.23% from last year (36,371)
ORIENTATION ACTIVITIES
Faculties developed program-specific activities and content to introduce
students to their academic programs and to other college services:
• Guest speakers, field trips, team-building activities, pathways and
progression through program
Day 2 – 10 Programming
• Services Fair
• Health, Wellness, Safety day
• Webinars (Top 10 Tips for a Successful Start, Making Sense of
Awards & Bursaries, Mature Student Webinar)
• Social Events
• Indigenous-focused programming and resources
• MySeneca support with ITS
3
CALL CAMPAIGN
3
Student Call Campaign Fall 2017
6,122 Total students called
From those calls…
1,094 of issues resolved through referral
2502 of students were satisfied with their startup
2,526 Students missed by phone and received follow-up email
ORIENTATION ASSESSMENT
To assess how well goals were met, students were invited to complete
a survey in Fall 2017 (1,463 responses received: 14% response rate).
Questions Fall 2016 Fall 2017
Domestic & International Students
Were you aware of and/or did you use the Orientation website? 47% 70%
Were instructions clear in the emails you received? 61% 84%
Were you warmly welcomed when you arrived on campus? 72% 81%
Were the Orientation ambassadors helpful in answering your questions? 79% 91%
Overall my Orientation experience was positive. 69% 79%
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Virtual Orientation
VIRTUAL ORIENTATION GOALS
Increase online supports and resources available to new students
To provide participants with a sense of connectedness within the
Seneca community before arriving on campus.
Provide programming to meet the unique needs of our growing
international student population
Prepare students for their start at Seneca
VIRTUAL ORIENTATION FORMAT
Access to the platform from 9 a.m. – 4 p.m.
Fun videos featuring the Deans introducing students to their
program areas
Resource videos to assist students with setting up their online
accounts, taking their Skills Assessment, and completing other
important tasks
Videos exploring Student Life at Seneca
3 live sessions (webinar format):
• Top 10 Tips: A New Student Checklist (11 a.m.)
• International Student Session (9 a.m. and 1 p.m.)
Live chat available all day featuring staff from various departments:
Student Life, International Student Services, Financial Aid, Learning
Centre, Recruitment
Let’s meet Seneca’s President,
Vice-President Academic
and Deans
Let’s explore the Workcast platform
VIRTUAL ORIENTATION
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Fall 2017
564 Unique attendees
223 attendees were International students
315 Questions answered in the live chat
99 students completed virtual orientation survey
Of those 99 students…
87% felt more excited about starting at Seneca as a result of Virtual Orientation
54% liked learning about services and resources available best
VIRTUAL ORIENTATION FALL 2017
82% of students felt that Virtual Orientation prepared them for their
first day either fairly or extremely well
43% of students spent between 1 – 2 hours in the online platform
“During virtual orientation I feel like all the questions I had
were answered for me. They made me feel secure and
ready for this fall when I start my first semester that I won't
feel lost or worried because now I got some information to
help me through the year at Seneca. Very well presented
and very organized each presentation. It's good to know
that people have been through what I'm going to
experience and that I won't be all alone starting my class.
Thank you Seneca and looking extremely forward to
starting at Seneca.”
QUESTIONS?
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