VOLUNTEER

HANDBOOK

2019

Present

You may have noticed a New Arts & culture organisation on the coast or been

to one of the events over the last 12 months.

Naughty Noodle fun Haus is a registered Arts & Culture charity targeting

diversity as the norm, increasing exposure to a greater range of voices and

perspectives including First Nations, culturally and linguistically diverse, all

genders, abilities, classes, ages & LGBTQIA+;

Central Coast Pride is arts based, and LGBTIQ+ lead, motivated by equality for

all people. The Central Coast Pride experience is focused on diversity as the norm, creating

safe and Inclusive spaces for self-expression which inspire authentic originality & celebrate unique and diverse imaginings.

We leverage arts for social change. That is why we are creating a diverse array of events and programming, something for everyone across both the entire

LGBTIQ+ community and overlapping into our entire broader community and beyond.

Diversity The LGBTIQ+ community is not one community, but is many communities made

up of people with diverse bodies, diverse sexualities and gender identities. Just like wider society, people in these communities come from differing

backgrounds, hold differing political views and have differing experiences & as such, there is not one person or group who can or should represent the views

of all LGBTIQ+ people. Therefore we stand for

Human Rights

Equality

Social Justice

Welcome

Welcome to your volunteer handbook. In here you will find everything you

need while performing your duties as part of your shift at the INNAUGRUAL

COASTAL TWIST FESTIVAL

Central Coast Pride and Coastal Twist recognises the value and importance you

are contributing by donating your time. This festival would not be possible

without your help. Therefore we want to make sure you are aware of your

rights and responsibilities to other Coastal Twist Volunteers and Coastal Twist

Attendees.

Every volunteer working with us has the right to be respected, celebrated for

who they are and receive gratitude for their contributions.

Our Volunteer Cycle Central Coast Pride advertises for Volunteers throughout the year and follows

a selection process which enables Volunteers to self-identify their strengths,

interests and skills. Our volunteer co-ordinators then assign roles based on

these fields.

Once selected, we are committed to providing our volunteers with an

induction, a volunteer handbook, Central Coast Pride’s Code of Conduct and of

course support in the field.

Our volunteers can choose to work as little as one four hour shift, or can

choose to volunteer on an on-going basis throughout the year with the many

different aspects and events that make up the festival.

We provide all volunteers with feedback forms so upon completion of their

shift or involvement we can receive feedback about your experience.

Volunteer Co-ordinator

Star Shine contact@centralcoastpride.org.au

Our Pledge

• Provide and maintain: a safe working environment for our volunteers

• Provide information, instruction, training and supervision and support

• Maintain a commitment to continually improve our practice and events

through effective safety management.

•

Code of Conduct

• act within the law, be kind and welcoming to all attendees, respecting

other volunteers.

• be flexible, patient, reliable and understanding! Appreciate that we are

all relying on each other to be to be punctual. (Please advise us ASAP if

you are unable to fulfil your commitment.)

• accept and follow directions from my designated supervisor and ask for

clarification where I am uncertain of tasks or requirements.

• observe safe work practices and avoid unnecessary risks. ( Eg: Don’t do

heavy lifting if you cannot.)

Shifts

You will receive an email with the information regarding the shift or shift/s you

have volunteered for. Please confirm the shift by replying with a yes, and also

what event you would like to attend with your free ticket.

Arrival

Please arrive for your shift at least 10 mins early. This is so we can give you

your shirt, have a quick chat and get you started on time.

Bump In/Out

Assist the with the set up and the pack down of the site. This may include

hanging signs, artworks, packing up equipment etc. You may be required to lift

and carry objects.

Services Volunteers

Assist in directing, informing and helping out attendees. We want you to have

fun, be safe and make sure people are enjoying themselves and helped in

anyway they may need. This does not require heavy lifting. Please seek help

from bump out crew if necessary.

Negative Behaviour?

If you encounter problematic behaviour from an individual or a group?

DO NOT ENGAGE & CALL FOR HELP

Things to consider

• Bags? Please refrain from bringing one into the site if possible

• Working outside? Sunscreen & hat!

• There may be unexpected problems, schedule changes, disruptions etc.

We will do everything we can to keep you informed. We ask you to try

your best to adapt to the environment, remain calm and help keep

those around you calm and patient

• We will be working on Aboriginal Land, please take care to respect this.

Important Policies & Procedures

Privacy & Confidentiality

Respect all information you receive during your shift by keeping it PRIVATE

& CONFIDENTIAL

Grievances & Complaints

Is there a problem? Are you feeling unsafe or unsupported? Is someone

making you feel uncomfortable? Please tell us

Equipment & Resource

If something isn’t working or breaks? Tell us ASAP

Please use things with care for the purpose intended. No joyrides!

Out of Pocket Expenses

Need to buy something while volunteering? Get written approval (text,

email) from supervisor/director, and get a receipt

For full policies and procedures please check the back of this manual

Work Health and Safety

• Please understand the standards of conduct and behaviour that are

expected of you.

• Please fulfil your volunteer agreement to act with integrity and

inclusivity at all times.

• Honour your agreements honestly

• Exercise a reasonable degree of care and diligence during your shifts

• Represent Central Coast Pride in a way that engenders public confidence

in our brand, events and fellow volunteers.

• In instances of misconduct or breaches to the Code of Conduct, Central

Coast Pride will exercise the right to dismiss a volunteer.

•

Problem?

I can’t make my shift or I have another problem – what do I do?

Please email Star at contact@centralcoastpride.org.au

It is important for us to know so that we can plan properly. Please let us know

as soon as you are aware you cannot make your shift

POLICIES & PROCEDURES PRIVACY AND CONFIDENTIALITY

Central Coast Pride and Coastal Twist is committed to protecting personal information in accordance

with the Privacy and Personal Information Protect Act (Privacy Act), Central Coast Pride will only use

and/or disclose personal information where it is directly related to the purpose for which it was

collected and where the person is unlikely to object, or would have known that information is

usually disclosed in that way. You are not to disclose any personal information you are privy to

during your work with CCP. This includes any information that is not publicly available, such as

telephone numbers. Volunteers shall not use information including confidential information gained

through their activities as a volunteer for the purpose of securing private benefits for themselves or

for any other person. Volunteers shall not disclose any confidential information for any reason

without the authority to do so.

USE OF CCP EQUIPMENT AND RESOURCES Volunteers may be provided with equipment to assist in performing various activities. If a licence or

qualification is required to operate equipment, the volunteer is required to provide evidence of a

current qualification or licence prior to operating the equipment. It is the volunteers responsibility to

ensure that equipment is used correctly and within the guidelines or instructions provided by the

Supervisor. If equipment is broken or damaged, the Volunteer Coordinator should be notified as

soon as possible so repairs can be made. Volunteers must not use Central Coast Pride property for

their own private purposes, and return it once their duties are completed.

Any court imposed fine or infringements received as a result of the actions or omissions of a

volunteer will be the responsibility of the volunteer. Examples of these include, but are not only

limited to, fines related to parking, speeding, littering, and red light cameras.

MEDIA PROTOCOL Volunteers are not required or permitted to make comments of any kind to the media on behalf of

Central Coast Pride. All media communication is managed by Juan Iocco & Glitta Supernova. Any

queries for a statement to the media should be referred to your volunteer supervisor, Star Shine.

You are able to comment as a community member or attendee, and our media protocol does not

impact on this right.

PERSONAL PROPERTY Volunteer’s personal items are not covered by our insurance whilst undertaking volunteer activities.

Volunteers are encouraged not to bring or wear items of any significant value (including jewellery).

All attempts should be taken to secure personal items against theft or damage.

GRIEVANCE & COMPLAINT PROCEDURE A grievance is a real or perceived cause for complaint and can be any type of problem, concern or

complaint related to your voluntary work and your work environment. It could be a situation, a

decision or an omission which you consider to be discriminatory, harassing or unfair. You should feel

happy, included and safe during your time volunteering for Coastal Twist and any situation that

affects your wellbeing should be discussed with your Volunteer Co-ordinator Star Shine. Central

Coast Pride understands that open communication and feedback are key aspects of a safe, satisfying

and productive work environment, and we encourage people to feel safe and comfortable in their

decision to disclose a grievance or complaint. Complaints and grievances will be dealt with speedily,

confidentially, impartially and with utmost sensitivity. All formal avenues for handling of grievances

will be fully documented and the volunteer's wishes will be taken into account in the determination

of appropriate steps and actions. All complaints and questions will receive thoughtful consideration

in a timely manner and will be discussed with the individual who raises them.

OUT OF POCKET EXPENSES Volunteers are required to have written approval provided prior to the expense being incurred if

they wish to be assured of reimbursement. Volunteers will also need to provide a proof of purchase

attached to the reimbursement claim. e.g. tax invoice.

VOLUNTEER AGREEMENT

As a volunteer I agree to

• comply with safe work practices, with the intent of avoiding injury to

yourself and others

• take reasonable care of the health and safety of themselves and others

• wear personal protective equipment and clothing where necessary

• comply with any direction given by management for health and safety

• not misuse or interfere with anything provided for health and safety

• report all accidents and incidents on the job immediately, no matter

how small

• report all known or observed hazards to their supervisor or manager

As a volunteer I agree that

• I will act within the law, be kind and welcoming to all attendees,

respecting other volunteers.

• I will be flexible, patient, reliable and understanding! Appreciate that

we are all relying on each other to be to be punctual.

• I will accept and follow directions from my designated supervisor and

ask for clarification where I am uncertain of tasks or requirements.

• I will observe safe work practices and avoid unnecessary risks

I have read and understand the Code of Conduct, Policies, Procedures and

Work Health safety information contained within this booklet and I agree to

act in accordance with these terms.

SIGNED …………………………………………………….. DATE: ……………………