volunteer manual 11-12

8/2/2019 Volunteer Manual 11-12

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Volunteer Manual

2011-2012


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UMMA Clinics Mission

Our mission is to promote the well-being of the underserved by providingaccess to high quality healthcare for all, regardless of ability to pay.

The Vision

UMMA envisions itself as part of a larger network of institutions addressing the health and

well-being of the underserved and indigent, mindful of the cultural, spiritual, social and

economic realities that impinge upon them and the traditional barriers to accessing care.

Our clinic provides comprehensive family care that rivals the best private care in Los

Angeles. Our patients spend their time getting well, not waiting in line. And we care for

everyone,regardless of their ability to pay.

We areredefining healthcare in South Los Angeles by applying the teachings of Islam to

everything we do, from our rigorous ethics, to our financial discipline and our core belief

that all people deserve dignity, respect and access to excellent healthcare.

UMMA is dedicated to medical students and the future of medicine. As a teaching site for

UCLA, UMMA nurtures the next generation of physicians by giving medical students

extensive, hands-on experience treating our patients. A clinical rotation at UMMA is a rare

chance for medical students to build long-term relationships with patients and experience

the rewards and challenges of practicing primary care in a vastly underserved population.

ValuesThe services, activities and governance of UMMA shall reflect the Islamic values and moral

principles which inspired its founders. These include the core values which are universally

shared and revered by society at large:

Service

Compassion

Human Dignity

Social Justice

Ethical conduct


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UMMAs History

In 1996, UMMA was founded by a passionate group of Muslim UCLA medical students in

the wake of the Rodney King riots. Their boldness lives on in our ongoing expansion and our

drive to open new facilities.

Our Federally Qualified Health Center provides comprehensive family care that rivals the

best private care in Los Angeles, and we do it foreveryone, regardless of their ability to

pay. Our business practices have been recognized by the Better Business Bureaus Wise

Giving Alliance.

Since inception, UMMA has seen more than 25,000 uninsured, indigent or working poor

patients. Nearly 70% of UMMAs patients are Latinos, primarily mothers with young children.

Another 22% of UMMAs patients are African American. Less than 2% of UMMAs patients

are Muslims who travel from across Southern California to receive care at UMMA.

UMMA is redefining healthcare for the people of South Los Angeles by applying theethical, financial and social teachings of Islam to the problems of caring for the

underserved. This year marks UMMAs 15 years of providing healthcare for all, inspired by

Islam.

Glimpse into UVP Founding by Dr. Ather AliUCLA Alumni and co-founder of the UVP

Briefly, the UVP was created as a means to help run the UFC*. At its inception, there were

1-3 total paid staff; the majority of the work was to be done by volunteers. The UVP also

created a means to institutionalize this process such that there would be a core cadre of

volunteers each year (i.e. UCLA undergrads). At the beginning, UVP volunteers staffed the

front desk, took blood pressures/patient intakes, assisted clinicians, counted and baggedmedications, and generally assisted wherever they were needed.

It was also a means to bring the message of UMMA to an audience beyond Muslims. As

you well aware, the CPO houses a diverse array of individuals and projects, and by

connecting UMMA with the CPO, helping UMMA help the community became a

something valuable for lots of people.

Many of the early volunteers were Latina/os that were fluent in Spanish. Others were

premed students. All were moved by their experience in helping build something. Now 10+

years later, UMMA is much greater than a free clinic that operated a few afternoons per

week.

*UFC stands for UMMA Free Clinic, but in 2004 the name was changed to UMMA Community Clinic.


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Volunteer Requirements

Must be at least 14 years or older to volunteer at the clinic

Must be at least 18 years orolder to check patients vitals.Must have an updated TB test done within the past year to begin volunteering.

Must make their own arrangements for transportation.(UCLA students have the option of completing drivers training to be able to book a vehicle through

the CPO office on campus, or arrange it through the UVP scheduling coordinator.)

5 Steps to Begin Volunteering @ UMMA

1. If you do not have a TB test done within the last year,schedule an appointment to have this completed.

2. Attend the volunteer orientation.3. Bring in your TB test to the orientation or scan/email it to

[email protected]

4. Wait for an email from the UVP scheduling coordinatorregarding open shifts at the clinic.

5. Choose a day and time that works for you and youre set!
mailto:[email protected]:[email protected]


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Dress Code

Volunteers must respect the patient environment and are required to dress modestly and

professionally.

ID Badge

Volunteer badges must be worn at all times during volunteer hours.

Badges are to be worn above the waist.

Badges may be worn on a lanyard or clipped to the shirt. Do not clip the badge on

the tail of the shirt or shirt sleeve.

Shoes

Safety is an issue in all areas (including non-patient contact areas), so to protect

your feet, do not wear sandals, thongs, or flip flops.

Shoes should be clean and comfortable. Athletic shoes are ideal to wear.

Pants

No Jeans are allowed.

Professional or business attire including slacks, khakis and long skirts.

All pants must be worn at the natural waist line. They should not be low-rise. Pants

should not have picture or logos across the back or front. They should not be tight.

Capri pants and shorts are not acceptable regardless of length.

Short skirts are not allowed regardless of length.

Shirts

No T-shirts will be allowed.

Shirts must cover the shoulders.

Shirts can either be tucked in or worn over the waist-band of pants. Stomachs and

backs should not be seen. Low cut necklines are not allowed.

Shirts should not have large logos or sayings across the front or back of the shirt.

Small designer name logos are acceptable.


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Other

Good personal hygiene is extremely important and is expected of all UMMA Clinic

staff and volunteers. Please avoid use of strong perfumes, colognes, or scented

hand lotions. Due to the health risk of some patients, we ask that you do not smoke

before or during your volunteer shift.

Hair, jewelry and makeup should be worn in a conservative manner.

For your safety, dont wear large earrings.

Visible body piercing such as lip, nose, eyebrow, or tongue will not be allowed at

the clinic.

Any tattoos, permanent or temporary, must be covered at all times.

Fingernails should be natural, short, and clean.

Due to the risk of bacteria and/or infection, artificial fingernails, extenders, acrylic

wraps or nail art is not allowed in all volunteer areas.

So patients and visitors do not confuse volunteers as medical staff, volunteers are

not allowed to wear scrub sets or scrub tops or pants.

We are trying to maintain an overall modest environment for both genders so

Islamic dress code (including hijab) are highly encouraged.

Violation of the dress code will be taken seriously. Repeated violations will

be handled according to the chart below:

Action TakenDress Code/Etiquette Violation

Count

Warning from director 1

Meeting with volunteer coordinator 2

Probation for the following quarter

(excluding summer)3


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Absences & Schedule Changes

AbsencesIf you are planning on missing a day due to a change in schedule you must notify the

volunteer coordinator at least 2 days in advance. If you have an emergency on theday of volunteering such as a car accident or illness (not including a midterm the

following day, event on campus, etc.) you must let the volunteer coordinator know as

well to prevent your absence from being counted as an unexcused absence.

Unexcused absences count will be handled according to the following

table:

Action Taken Unexcused Absence Count



Removed from the volunteering

program at UMMA3

Note: We recommend that you store the Clinic Managers number to be able to get a

hold of her in case of an emergency.

Clinic manager: Susy Flores (323) 541-1351

Schedule ChangesIf you need to make a change to your schedule you must contact the Volunteer

coordinator at least 2 days in advance to change your scheduled time.

TardinessIf you are late to your scheduled volunteer time, meaning that you are over 15 minutes

late, it will be noted on your volunteer sign-in page that you were tardy and will be

recorded in your file. Tardiness will be handled according to the chart below:

Action Taken Tardiness Count



Probation for the following quarter

(excluding summer)

4

Tardiness due to traffic will not be tolerated. Please allow 45 minutes - 1 hour when

driving from UCLA/Westwood to UMMA Clinic.


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Coming to UMMA

Once you have completed the necessary paperwork, attended an orientation,

interviewed and scheduled your volunteer shift this is what you need to do.

1. Make sure you are dressed professionally and in accordance with theUMMA Clinic Dress Code (mentioned previously).

2. Leave early enough to ensure that you arrive at UMMA in a timely manner.3. Pick up a volunteer ID badge from the Clinic managers office. Look for your

personal sign-in sheet in the Volunteer sign-in folder and make sure you sign

in properly.

4. Volunteer!5. After your shift is completed, return the ID badge and sign out by filling out

the remaining information on the sheet.

Volunteer Name _______________________________________________________(Please print clearly)

Business Hours:

Monday-Saturday: 8:00 a.m.-5 p.m.

(Closed on Fridays from 12-2 p.m.)

DATE TIME

IN

TIME OUT TOTAL

TIME

INTIALS Volunteer

Tasks

Violation

Count

8/19/06 3:15pm

5:45 pm 2.5 hrs SL Filing, Reachout & Read


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Contact Directory

UVP Directors

Project DirectorSakinah Sabadia [email protected]

CPO & Events Director

Sabrina Syed [email protected]

Development Committee

Tamara Casas [email protected]

Fremont High School Director

Nabeel Wahid [email protected]

Volunteer Scheduling Director

Ahsan Khan [email protected]

UMMA Staff

Director of Marketing & Community Relations (323) 967-0375 x1403

Avais Chughtai [email protected]

Development Coordinator (323) 967-0375 x1402

Suzanne Khazaal [email protected]

Clinic Manager (323) 541-1351

Susy Flores [email protected]
mailto:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]://[email protected]/http://[email protected]/http://[email protected]/mailto:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]


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Volunteer Opportunities

VolunTIER System

The VolunTIER system consists of 3 levels volunteers must complete to qualify for a letter of

recommendation. The system was developed to allow volunteers to experience different

departments and operations of the clinic.

Each level consists of 10 shifts to be completed at the volunteers pace, based on his/her

own schedule.

Volunteers can fulfill these ten shifts by either committing to one or two shifts per week.

1) Level 1: 10 ShiftsThree shifts at the Clinic. Includes charting, labeling, greeting patients, answering

questions, etc. Also, requires HIPAA training for data input of chart reviews(students

will be provided more information regarding training).Three shifts: Step Up! Preventive care at a local elementary school. Fitness/Diet

team, alternating between weeks to provide continuity for students.

Three shifts: Fremont High School: peer counselor, eBlast content, outreach, etc.

One shift at the administrative offices. (Development, Marketing, Programs, etc.)

Mid Quarter assessment of Tier system should be conducted within Level 1. Spanish Med series must be completed in order to move on to Level 2.2) Level 2: 10 shifts

Three shifts: Fremont High School: peer counselor, eBlast content, outreach, etc.

Three shifts at the clinic. Better informed patient: provide leaflets to patients onhealth, fitness and community resources. Also, front/back office duties.

Three shifts:Step Up! Preventive care at a local elementary school. Fitness/Diet


One shift at the administrative offices. (Development, Marketing, Programs, etc.)

3) Level 3: 10 shiftsThree shifts: Fremont High School: peer counselor, eBlast content, outreach, etc.

Three shiftsStep Up! Preventive care at a local elementary school. Fitness/Diet


Four shifts at the clinic. Vitals for patients. Must be committed for more than one

month at clinic because of training.

Qualifies for a Letter of Recommendation


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Upcoming EventsLast revised: 4/3/12

Tax Day: February 18, 2012

This event is held every spring to provide free tax assistance to those in the community who

need it. It is usually held one Saturday in March at the UMMA Clinic and volunteer CPAsprovide the services free of charge. Fliers are passed out around the community a few

weeks prior to the event in order to advertise. On the day of the event, volunteers help with

directing and managing the service recipients. Food is provided.

Doctor for a Day: March 4, 2012

This event is held annually in late winter and is dedicated for students who were the top

fundraisers from their schools from selling UMMA calendars. They are given the opportunity

to come to the clinic, learn about health, and play doctors for the day alongside UMMA

physicians. They also receive awards at the end of the day for their hard work.

Fremont High School Clinic Groundbreaking: April 16, 2012

UMMA Community Clinic is proud to announce that we will be opening a school-based

clinic in April of 2012. Our new clinic, situated on The John C. Fremont High School campus,is a milestone in UMMAs history of continuing service to the South Los Angeles community.

The groundbreaking of our second clinic will take place in April or June 2012 to mark the

beginning of a historic day.

Hawthorne Health Fair: May 12, 2012

This annual health fair is held in June at the Islamic Center of Hawthorne to serve the

surrounding community. Volunteers provide free screenings for blood pressure, blood sugar

and cholesterol. Physicians are present for consultations and educational materials are

given out. There is also a blood donation station operated by Kaiser Permanente. Activities

such as face painting are also available for children. Food is provided.

Humanitarian Day: August 2012

Humanitarian Day is an event held annually, to give back to the homeless and needy on

skid row in Los Angeles. Volunteers gather to distribute food, clothes, hygiene kits, etc.

UMMA attends every year and provides health screenings. Volunteers have the

opportunity to help the doctors, get patients signed in, and ready to be seen.

South LA Gallery: TBA

An exhibit of art pieces and images submitted by community members in Los Angeles,

representing different themes of South Los Angeles. The gallery aims to shed light on a

community and a city many people are not exposed to. The public will learn more about

the population UMMA serves and the dire need to support UMMA to achieve a healthier,

and better, South LA.


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UVP Tentative Timeline of the Year

SummerJuly-August- budget proposal planning

Fall Quarter

Week 1- applications available

Week 2- collect apps, first volunteer meeting

Week 3- first volunteer meeting

Week 4-7- health fair/immunization clinic

Week 9- volunteer meeting: evaluations, social

Week 2-10- regular volunteer shifts

Winter Quarter

Week 1- schedule volunteers

Week 2- volunteer meeting

Week 3-8- health fair

Week 9- volunteer meeting: evaluations, socials


Spring Quarter

Week 1- schedule volunteers

Week 2- volunteer meeting

Week 3-8- Hawthorne health fairWeek 9- volunteer meeting: evaluations, socials; MSA End of the Year

Banquet: volunteer appreciation


volunteer manual 11-12

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