liv e call answ ering andappo intm ent bo o king

Liv e B o o king?w hat is

© C o py righ t Setm o re A ppo in tm en ts, all righ ts reserved.Visit w w w .setm o re.co m to learn m o re an d sign u p fo r a free acco u n t.Please h elp co n serve reso u rces an d do n o t prin t .

- 2 -

W H A T IS LIVE BO O KIN G? TA BLE O F C O N TEN TS

3

5

6

7

8

9

1 01 0

1 1

Introdu c on

The R esou rce M enu

You r Live Booking N u m ber

Ca ll Forw a rding

M inu tes a nd M essa ges

Em a il R eceipts

YYou r Setm ore Ca lenda r

W ha t’s N ext?

Ta ble of Contents

- 3 -

A ll Live B o o k ing recep o nists are based in the U S A and have y ears o f experience in custo m er service, ensuring that y o u get high-q uality respo nses to y o ur custo m er calls every m e.

W ho are the recep onists?

• B arber sho ps, salo ns, spas, m assage therapists• C o nsultants, crea ves, freelancers, salesm en• On-site service and repair technicians ...and m o re.

Live B o o k ing is ideal fo r sm all businesses and so lo entrepreneurs w ho sim ply can’t aff o rd to m iss client calls, o r let client calls go to vo icem ail. In sho rt, all so rts o f businesses can find an essen al to o l in Live B o o k ing:

W ho it’s for

Live B o o k ing is a live call answ ering service that’s fully integrated w ith y o ur S etm o re acco unt. W e answ er y o ur business pho ne and help y o ur custo m ers bo o k appo intm ents directly to y o ur S etm o re calendar.

W hat is Liv e B ook ing ?

W HA T IS LIVE B OOKIN G ? IN TROD U C TION

- 4 -

You heard it here, folks: Setmore is the only online appointment sc heduling c alendar w ith a fully integrated live c all answ ering servic e.

• R esourc e menu• Your Live Booking phone number• M inutes and M essages dashboard• E mail rec eipts• Your Setmore c alendar

These are the piec es of your Live Booking subsc rip on. W e’ll go over eac h one over the next few pages:

P iec es of your ac c ount

h ps://m y.setm ore.c om /prem ium #prem ium produc ts

To add a L iv e Booking subsc rip on: In your Setmore ac c ount, c lic k the shield ic on in the le naviga on bar.

• 90 minutes per billing c yc le• +$ 1.25/minute a er 90 minutes• C alls under 30 sec onds are F R E E

$ 1 to start, then $ 89/m onth

Your billing c yc le starts the day you sign up, and automa c ally renew s every month therea er to ensure c on nued ac c ess to your Live Booking number. O n average, w e c anbook about 20 appointments in 90 minutes, but this w ill of c ourse vary betw een ac c ounts.

H ow the subsc rip on works

W H AT IS LIVE BO O KIN G ? IN TR O D UC TIO N

- 5 -

Your Nu m ber – This is the num ber y our custom ers w ill call to reach a Live B ooking recep onist. It’s unique to y our business and y ou can use it im m ediately.

A lready hav e a phon e n u m ber? – Learn how to forw ard y our calls to Live B ooking. Instruc ons var y based on y our p hone car r ier, but y ou can learn m ore on P age 7.

M in u tes used an d m essages – A dashboard that show s detailed call sum m aries and service usage grap hs.

The resource m enu gives y ou tools and infor m a on to help y ou get the m ost out of y our Live B ooking subscrip on. To access the m enu, click the shield icon from the le naviga on bar and select Live B ooking.

The Resource M en u

W H A T IS LIVE B OOKING ? RESOURC E M ENU

- 6 -

Pro Tip: If yo u’re no t sa sfied w ith t he test call, yo u can bo o k a 1:1 call w ith a Live B o o king exper t w ho can fine-tune the experience fo r yo ur cust o m ers.

Yo u can m ake a test call t o see w hat t he experience is like fo r yo ur cust o m ers, and w e highly reco m m end yo u do ! Sim ply call the num ber and pretend t o be a cust o m er. A t any

m e yo u can tell the recep o nist , “T his is a test call, thank yo u.” It’s a standard pr o cedure fo r o ur team .

M ak e a test call

T he m o m ent yo u sign up fo r Live B o o king, yo u’ll be issued a pho ne num ber t hat’s unique t o yo ur acco unt. T he num ber is ac vated instantly, so share it w ith yo ur cust o m ers o r po st it o n yo ur w ebsite t o star t taking calls.

Your Liv e B ook in g Num ber

WH A T IS LIV E B O O K IN G ? YO UR NUM B E R

- 7 -

h ps://suppo rt.setm o re.co m /liv e-bo o k ing/fo r w a rd-y o ur-ca lls

P r o T ip: F o r iPho ne and A ndro id u s ers , yo u can fo rw ard calls u s ing the hardw are s e ngs o n yo u r pho ne. C lick to learn m o re.

Setm o re gives yo u s tep-by-s tep ins tru c o ns fo r ho w to fo rw ard yo u r calls , depending o n yo u r pho ne carrier, in the res o u rce m enu .

W ith C all F o rw arding ac vated, calls to o ne nu m ber w ill ins tead ring to ano ther pho ne nu m ber o f yo u r cho o s ing. A s a Live B o o king s u bs criber, yo u can either u s e yo u r Live B o o king nu m ber as yo u r prim ary bu s ines s pho ne (all calls w ill go to o u r recep o nis ts ), o r yo u can fo rw ard yo u r exis ng bu s ines s nu m ber to yo u r Live B o o king nu m ber.

C a ll fo r w a rding

W H A T IS LIVE B OOKIN G ? YOUR N UM B E R

- 8 -

Pro Tip: C alls u nder 30 s econds are free and don’t cou nt tow ards you r 90 m inu te total each billing cycle.

C licking on Us age w ill bring u p real- m e data abou t you r accou nt. This w ill s how you a line grap h of all calls , m inu tes u s ed, and average call du ra on over a s p ecified date range.

The M inu tes and M es s ages das hboard gives you detailed call s u m m aries for every call w e receive. You ’ll s ee a line-by-line breakdow n for the cu s tom er’s nam e, nu m ber, w hen they booked an ap p ointm ent, and any qu es ons from the caller if ap p licable.

M in u tes an d M essages

W H AT IS LIV E B OOKING ? M INS & M SG S

- 9 -

C all sum m aries w ill be em ailed to yo ur inbo x fo r each custo m er call. Yo u’ll be no fied in the sum m aries if the caller had any q ues o ns, m essages, o r req uested a call back . A nd o f co urse, yo u’ll be able to see w hen they bo o ked their appo intm ent. Easy peasy.

Em ail Receipts

W HA T IS LIVE B O O KING ? EM A IL REC EIPTS

- 10 -

Pro Tip: You can s ll us e & book y our Setm ore calendar w hile als o receiving ap p ointm ents from Live B ooking recep onis ts .

Live B ooking recep onis ts us e a des ignated “agent view ” that lets them find the bes t ap p ointm ent m e for y our cus tom ers . You as the account holder w ill s ll have total control over y our s ervice offerings and s taff w orking hours .

T his is w here any ap p ointm ents s cheduled by y our Live B ooking recep onis ts w ill ap p ear. C lick on an ap p ointm ent to bring up the details m enu, then s croll to “B ooked From ” to verify its s ource.

You r Setm ore C alen dar

W HAT IS LIVE B O O KIN G ? T HE C ALEN D AR

- 11 -

L ike this guide? S hare it.

You ’ll hav e instant ac c ess to you r Liv e Booking nu m ber and c an start taking c alls right aw ay. Try it ou t for ju st $ 1, and ex perienc e first-hand the v alu e it c an deliv er to you r bu siness.

S ign up for L iv e Booking

h ps://my .setmore.c om/premium#premiumproduc ts

To add a L iv e Booking subsc rip on: In you r Setm ore ac c ou nt, c lic k the shield ic on in the le nav iga on bar.

+$ 1.25 per m in a er 90 m inu tesCalls u nder 30 sec onds are free!Canc el any m e, resu m e any m e

$1 to start, then $89/month

h ps://support.setmore.c om/liv e-booking

S ll hav e qu es ons? Brow se throu gh som e of ou r su pport ar c les to learn the ins and ou tsof the Liv e Booking produ c t and read frequ ently asked qu es ons from other u sers.

Explore L iv e Booking support ar c les

W hat’s N ext?

W H A T IS SE T M O RE ? W H A T ’S N E XT ?