wave ip 2500 overview r1.5

©2008 Vertical Communications, Inc.

Wave IP 2500 Business Communications SystemProduct Overview Presentation

Vertical Corporate Backgrounder

• Privately held, Vertical Communications was founded in September 2004• Created through the acquisition / merger of 4 communications technology

companies – Comdial, Vodavi, Artisoft and Vertical Networks

• Private Equity and Strategic Partner-backed• MC Ventures, Pathfinder Ventures - over $70 million equity capital

invested to date

• LG-Nortel - strategic investor and product development partner

• Recently took company private (October 2008)

• Top 7 SMB telephony vendor in North America• Experienced management team with extensive experience in

technology and communications• Headquartered in Silicon Valley, CA


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The workplace is undergoing tremendous change…• Controlling operational costs is a

major priority• Getting more out the workforce is a

must:• Increasing employee productivity

• Improving customer service

• Supporting a geographically disperse workforce including remote sites and tele-workers / road warriors

• Overall increase in the number of “knowledge-workers” and enterprise applications in use

• Identifying and pursuing new revenue opportunities

You need a communications strategy that can meet these needs1. Reduces overall communications costs2. Provides new desktop communications tools and

applications that make workers more productive3. Connects sites and workers, enabling easy collaboration

across the organization4. Integrates enterprise applications into your

communications systems for better productivity5. Offers integrated, customizable applications to enhance

customer service and enable new revenue opportunities6. Offers flexible deployment options; not requiring major

infrastructure upgrades to take advantage of these benefits7. Is competitively priced with “plain-old” phone systems8. Easy to manage; no need for a PhD in communications


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Vertical Wave IP 2500The IP Business Communications Solution with Applications InsideTM

Modular Design• Flexible/Affordable• Pure IP or mixed

environment• Migration-friendly• Embedded voice

gateway”• Mobility

• Base Applications• ViewPoint for all users• Add-on Applications

Applications Inside™

Endpoints• Wide range of

options• IP, Digital, Analog,

Wireless, Softphone• Investment protection

for most legacy Comdial, Vodavi and TeleVantage customers

• Accessible from any Web browser

• Easy moves, adds, changes from anywhere

• Advanced multi-site administration

• Powerful Diagnostics

Robust Management

Tools


Wave IP 2500 Business Communication Systemwith Applications Inside™ Architecture

• Telephony + Applications in a single integrated solution

• Key attributes:• Full PBX feature set supporting up to

350 users• Integrated application server:– Application-enabled out of the box– ViewPoint desktop call control, Unified

Messaging, Call Recording are standard• Migration-friendly - flexible converged

architecture to support IP (SIP), TDM or both

• Custom call handling and IVR applications

• APIs for customizaiton and 3rd party application integration


Wave Applications Inside™Base Applications - included with Wave IP 2500

• Wave ViewPoint™Award-winning desktop call management tool provides advanced call handling features to all users

• Wave Visual VoicemailView and manage voice messages at the desktop with point-and-click speed

• Wave Unified MessagingManage email and voicemail messages through a single interface

• Wave Presence ManagementQuickly check the availability of colleagues, wherever they are

• Wave Call RecordingRecord calls to support compliance efforts and capture important information

• Wave Auto AttendantProvide a professional call experience for customers and business associates

• TeleWorker SolutionsAbility to use VP w/ softphone remotely

Desktop Alert


Easier Tools to Manage, Monitor, Report

Vertical Global Administration Web-based remote management GUI

Vertical Global Manager Multi-site management

Vertical Global Reporter Multi-site reporting


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Wave Applications Inside™Wave Global Administrator

• Web-based management tool available as part of base Wave system

• Used for:• Configuration of platform an

applications• Diagnostics• Monitoring• On Demand Reports• License Management• Software Upgrade• Backup & Restore• Unified Dial Plan

• Full SNMP Support


Wave Global ManagerMulti-Site Management

• Centralized solution for Multi Site system management and reporting

– Organize and manage multiple customers and 1,000s of systems from a single location

– Robust authentication and security features network wide

– Web Accessible, consolidated reporting across customers entire network

– Enables implementation of Site-Specific or network wide changes remotely and at pre-scheduled times (schedulable to occur automatically)

• Developed for large multi-site customers such as CVS

Cust A

Cust B


Wave’s Global Reporter® Better Business Decisions

• Measure utilization of automated applications

• Near real-time assessment of marketing campaigns

• Visibility into employee productivity

• Data to analyze caller behavior

• Statistics on facilities usage

• Exception reporting• Call detail reporting

Wave IP2500 Release 1.5 – released November 2008

• System Features• Coach, Monitor, Join• System Call Record• Fax detection and redirect

• View Point – Personalized Communications

• ViewPoint: Call Rules• ViewPoint: Routing Lists• Call Offering on Routing Lists and

Forwards• ViewPoint: Groups• Call Twining (using Routing Lists)• ViewPoint - Parked Calls Tab

• New Phone support:• Aastra 5 Series SIP/IP Phone Support• Comdial and Vodavi legacy endpoints

• Trivium Reporting Package

Software Subscription – Protection and New Features

• Vertical offers software subscription with your purchase of Wave IP 2500• Subscription offered in annual or 5-year increments• Provides for free upgrades of your Wave IP system to the latest features

and application enhancements

• Vertical provides 2 new major releases every 12-18 months for Wave PI and its applications• Example:

• Wave R1.0 introduced Q4 2007

• SP1 Q1 2008 – service pack including new features

• SP2 Q2 2008 – service pack including new features

• Wave R1.5 Q4 2008 – major upgrade with new features and application enhancements

• Upgrades to Wave ISM are free with purchase of subscription – Wave ISM R2.0 in 2009


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Wave Applications Inside™Future Add-On Applications; Licensable On-Box

• Wave Contact Center – avail 2009. Optimized for customer interaction, such as technical support, inside sales, and customer service

• Wave Conference Server– avail 2009. Complete “meet me” conferencing for up to 60 parties, plus unlimited “listen only” conferences and “on the fly” conferencing

• Wave Fax Server – avail 2009. Integrated fax server supports inbound and outbound faxing and fax-on-demand applications when used with Voice Server

• Wave Voice Server (vXML IVR) – avail 2009. Voice application server supports development of customer-friendly, speech-enabled applications

• WaveNet – avail 2009. Networking of ViewPoint (multi-site VP), presence, dial-plan, user data, messaging, DSS/BLF

Wave IP 2500 EditionsBase Systems Options

Standard Edition

Designed for smaller deployments

Includes 10 user licenseSupports up 50 user licensesViewPoint standard feature for all

Professional Edition

Mid-level package designed for deployments with greater than 50 users

Includes 50 user license

Supports up to 200 user licenses

ViewPoint standard feature for all

Enterprise Edition

Large scale package designed for deployments with greater than 200 users

Includes 200 user license

Supports up to 350 user licenses

ViewPoint standard feature for all

Wave IP 2500 Flexible Endpoint Options


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• Wave can be configured to support any endpoint technology in order to provide maximum flexibility• IP (SIP) Endpoints• IP (SIP)Soft Phones• Digital Endpoints• Wireless Endpoints• Analog Phones• Legacy Vertical Endpoints for

Migration of legacy systems• Comdial, Vodavi digital

• All endpoints can be controlled by ViewPoint, regardless of type

http://www.aastratelecom.com/go_to_product.asp?pro_id=243

Wave Quality and Reliability

• Designed and manufactured in partnership with LG-Nortel, world-leading telecommunications vendor• Manufactured based on LG-N quality manufacturing criteria

• Wave is designed as a high reliability system targeting less than 1 hour of downtime per annum 99.99% reliability. This is achieved through both architecture and design of software systems:• Hardware:

• Redundant processor design for system services• Dedicated microprocessor for real-time fault monitor / watchdog services• Raid 1 storage (IDE)

• Software:• Integrated Fault Monitor with ability to tear down faulty services and restart

without impacting overall system services• SNMP monitoring and alarms


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wave ip 2500 overview r1.5

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