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Auto-Owners InsuranceSecretary of State (SoS) Software Robot

CSE498 / 7:37 a.m. Engineering Building, Room 3405 | Third Floor .

Michigan State UniversityTeam MembersTiezheng ShaoShaoXing, Zhejiang, China

Brian JeanTraverse City, Michigan

Joey BaumGrand Rapids, Michigan

Richard HutchinsChicago, Illinois

Adam LeyrerLansing, Michigan

Auto-OwnersProject SponsorsRoss HackerLansing, MichiganScott LakeLansing, MichiganJim SchumacherLansing, Michigan

P A G E N + 4

Founded in 1916, Auto-Owners Insurance is a Fortune 500 company that provides auto, home, life and commercial insurance to more than four million policyholders.

One of its products is workers’ compensation insurance. Agents fill out applications for this insurance and submit them to be reviewed by an underwriter at Auto-Owners.

Frequently, the business name is entered differently than what the Secretary of State has on file. This can be caused by a slight variation in the business name or simply by a typo. Finding the official business name is time-consuming and not a productive use of an Auto-Owners associate’s valuable time.

Our Secretary of State (SoS) Software Robot automates this process, using what’s called robotic process automation, or RPA. With the click of a button, the software robot, or softbot, assumes the role of the insurance underwriter, searching first for the correct Secretary of State website, then searching for the proper name of the business.

Agents enter applications into the form provided on the website. Once submitted, underwriters can access applications for review from the web portal. After running the softbot, underwriters utilize the softbot’s results to finish the application review process and approve the