webinar optimize your manufacturing operations …...adobe’s end to end differentiator –capture,...
TRANSCRIPT
WEBINAR
Optimize Your Manufacturing Operations with Document and Workflow Automation
CAPTURE, PROCESS, SIGNAdobe Amplified Webinar - Manufacturing
INDUSTRY TRENDS
Solve customer problems by providing the right information and solutions
4
of B2B site activity is focused on researching or accessing information
IDC InfoBrief, Proving the Value of Digital Asset ManagementForrester, Benchmark Your B2B Content Marketing Strategy And Maturity
70%
Experience is the battleground for B2B
50% YOUNGER
B2B researchers are millennials who spend half their day on their mobile device.Source: Google/Millward Brown B2B Study
92% DIGITALB2B buyers who leverage digital to make decisions andprefer to complete purchase online.Source: Forrester B2B Buying & Selling
High-tech B2B leaders that broadly transform their customer experience programs achieve:
▪ Higher customer and employeesatisfaction scores
▪ Revenue growth of 10%-15%
▪ Reductions of 10%-20% in cost-to-serve
Source: McKinsey
10-15% GROWTH
B2B digital leaders drive five times more revenue growth than their peers.Source: McKinsey
5x REVENUE
SECTIONTITLE
IN 2016 MILLENIALS OVERTOOK BOOMERS AS AMERICA’S
LARGEST WORKING GENERATION
CHANGING OF THE GUARD
Digital Self-Service
Information & Transparency
Build and manage omnichannel commerce experiences without IT reliance
B2B buyers are utilizing a wider range of touch points and resources to assist with their purchases
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75 73
54 54
4238 35
0
10
20
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50
60
70
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It is crucial to maintain context throughout omnichannel experiences, but recognize that not all devices are created equal. Each device plays a unique role in the choreographed omnichannel experience
Creating and managing rich omnichannel experiences is increasingly challenging
THE DIGITAL CORNER
DIGITAL TRANSFORMATION
– AKA THE DIGITAL
CORNER
• Consumer expectation is driving demand on a scale
we’ve never seen
• Digital transformation on the front end
• CMS
• DAMs
• Etc.
• What about the back end?
12
CRISIS
MANAGED CRISIS
ACCELERATION
Failing to see the digital corner
coming will result in crisis. This has
bankrupted companies.
Managing the crisis is a reactive
approach that will see your
competition leapfrog you
Use digital solutions as a platform
for accelerated growth to change
the way you interact with
customers
CONSIDER THE
OPTIONS – What is the
Competition Doing?
Adobe’s End to End Differentiator – Capture, Process, Sign
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Onboarding
Customer
Your Organization
Eligibility,Applications, Signatures
User CentricData Centric
Process applications, manage exceptions; notify
Notice updates, account change forms, DORs,
Contracts
Change Account Details, Claims &
Reimbursements
Deliver scheduled or on-demand emails, letters
Process Change Request, HR Forms & Documents
Deliver enrollment forms, document of record
Enrollment Communications ServicingAwareness
In-person processing is 42x more costly than digital*It costs $55 more to open an account in-branch vs online**
End User
AEM Forms & Adobe Sign
An enterprise form and document experience layer
AEM Forms & Adobe Sign – Solution Layer
CRM
System
ECM
System
EHR
System
ERP
System
Computer Tablet Phone Paper
Customer Communications
Adobe Sign
FINDING THE
SWEET SPOT
• Cost Savings – Hard Costs
• Time to Market or Time to
Value
• Deployment
• MVPs
• Licensing – Building Blocks
• Collaborating between
Document Cloud and
Marketing Cloud
• 1+1=3
• Don’t get left behind
© 2017 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.
Trials Manufacturing Distribution
• R&D documentation• Quality inspections• Trial enrollment• Patient consent forms• Man. trial protocol• Investigational new drug filings (INDs)• New drug applications (NDAs)
• Electronic batch records• Lot traceability• Recall notifications• Incident reporting• Adverse event reporting• Safety inspections
• Sales contracts• Order processing• Partnership programs• Chain of custody• Sample management• Patient assistance programs• Field service reports
Legal & Compliance Procurement Human Resources
• Standard operating procedures (SOPs)• Nondisclosure agreements (NDAs)• Patent submissions• Audits• Outside counsel agreements• Internal compliance • Trademark registrations
• RFPs and bid packages• Purchase Orders• Master Service Agreements• Vendor onboarding• Renewal agreements• Invoices• Supplier contracts
• Candidate recruitment• New hire onboarding• Contractor agreements• Policy acknowledgements• Training compliance• Benefits enrollment• Compensation agreements
Use Cases: how Adobe Forms & Sign helps
© 2018 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 17
San Francisco Tax consolidates and standardizes citizen tax services
1. Multiple portals & forms required for citizens to view & schedule payments
2. Missed and late payments resulted in unpredictable and decreased tax revenues
3. Manual taxpayer communications added to administrative burden
Business Challenge Business Solution Key Benefits
1. 50% time savings in creating and sending property tax bills
2. 10% increase in online portal usage and shift to cost-efficient digital channels
3. Reduction in office visits, late fees, and waiver requests
1. Consolidated portal to offer outstanding digital taxpayer experience
2. Automated workflows and interactions to limit internal overhead
3. Automated communications with complete, relevant, and timely information
San Francisco Tax
© 2018 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 18
Investitionsbank Berlin digitizes services, cuts processing time in half
1. Achieve a paperless, self-service loan application process
2. Eliminate browser incompatibilities and manual data validation
3. Integrate to existing backend systems (SAP, SharePoint, CRM)
Business Challenge Business Solution Key Benefits
1. Reduced processing time for applications by more than 50%
2. Time to create a form reduced from half a day to 5 minutes
3. Over 50 forms online in less than 1 year
4. Time to receive a real estate loan reduced from 60 days to 10 days
1. Combined 12 separate form processes into one self-service, mobile-friendly digital form
2. Designed forms that dynamically adapt, providing only relevant information and questions
3. Centralized system for administering forms and integrations to back-end systems
DEMO