welcome kit - ingram micro auau.ingrammicro.com/.../1508-professional-services-welcome-kit.pdf ·...
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Welcome Kit
INGRAM MICRO BLUE BLACK
KNOCK OUT / WHITE
About Ingram Micro Professional & Training Services . . . . . . . . . . . . . . . . . . . .
Staging and Configuration Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installation and Deployment Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
IT Life Cycle Management Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Training Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Key Contacts at Ingram Micro . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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coNteNtS
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About iNgrAm micro ProfeSSioNAl & trAiNiNg ServiceS
Ingram Micro Professional & Training Services enables our reseller partners to
differentiate themselves from the crowd and to become a trusted advisor for their
customers.
A perfect fit for resellers who want to increase their existing portfolio, have a one-off
need, or a regional delivery situation. Ingram Micro Professional & Training Services
would allow resellers to expand their systems portfolio and increase profit margins
whether they are a small SMB or the largest systems integrator.
Ingram Micro services include:
• Staging and Configuration Services
Utilising the capabilities of our internal configurations team and extensive
warehousing facilities.
• Life Cycle Management Services
Adding the capability to support full site audits, small to large projects, lease
management, asset buy back, data destruction and more.
• Installation and Deployment Services
National onsite services provided by skilled ICT technicians, consultants, network
cablers and electricians.
• Wide range of Training Services
IT training and certification courses representing many of the world’s leading
IT training companies such as IBM, VMware, HP, Microsoft, Fortinet, and more.
Ingram Micro is a global training provider for IBM and has an ever expanding range
of courses available.
Ingram Micro is committed to supporting you, our reseller partners, with growing
your Professional Service portfolio.
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micro’S ProfeSSioNAl & trAiNiNg ServiceS
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StAgiNg ANd coNfigurAtioN ServiceS
At Ingram Micro we can configure to order and cater for large scale asset
procurements, reducing lead times for you and your customer. This Sydney based
facility has a high throughput capacity and can also functionally test complete server
and storage systems.
Our highly skilled technicians have expertise across many technologies allowing us
to bring specialised configuration support to your sales, implementation, rollout and
project based activity.
These are just some of Ingram Micro’s Staging and Configuration Services:
• PC, Notebooks or POS Systems Hardware Integration Upgrades and Configuration
• Printer Hardware Integration and Configuration
• Router and Switches Hardware Modules Upgrade and System Configuration
• Server Hardware Integration and Configuration (Cisco UCS C Series, B Series and
Chassis, Lenovo xSeries , Blades and Chassis, HP Proliant Series, HP Blades and
Chassis)
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micro’S StAgiNg ANd coNfigurAtioN ServiceS
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iNStAllAtioN ANd dePloymeNt ServiceS
It is often difficult to find the right person with the right skills, at the right place
and time to deliver project outcomes for organisations. Ingram Micro’s Installation
Services specialise in providing and coordinating skilled ICT technicians, consultants,
network cablers and electricians Australia wide. Empowering the IT channel to deliver
more services.
Ingram Micro’s Installation Services cover the ICT industry exclusively and they
represent the client onsite at their business premises. Our services covers the full
range of IT industry clients from niche solutions providers through to integrators.
Ingram Micro’s Installation Services provides the following services through its ICT
technicians:
• Site audits
• Installations (individual site or multiple sites simultaneously)
• Project rollouts to site
• SOE installations or upgrades
• ICT equipment break-fix repairs
• Site relocations
• Maintenance support (regular site visits, or warranty extensions)
• Cabling and electrical service
Our Consultants and Deployment specialists have a wide range of accreditations that
empower the IT channel to deliver more services.
Migration Services: We leverage the world’s leading migration vendor’s toolsets and
migration methodology to deliver automated archive migrations. Migrating clients to
cloud archive solutions – EV.Cloud, Office 365, Mimecast & Google.
Information Security Services: Our service capabilities spread across the entire
Symantec portfolio. With 8 specialisation and 6 Master specialisation accreditations
our consultants are amongst the most qualified and experienced in the region.
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Cloud and Collaboration: Our services leverage Microsoft solutions and technologies.
We deploy Office365, Exchange, Active Directory, Lync, SQL and Microsoft System
Center Suite on premise as well as migrations into Azure.
Application Delivery and Mobility: Our Application Delivery & Mobility capabilities
spread across the entire Citrix portfolio assisting clients with their IT mobility needs.
Our Citrix consultants are also amongst the most qualified in the region with three
Citrix MVP’s (most valued professionals) in the team, providing the ability to deliver
to the client’s requirements.
Managed Services: We provide organisations with the confidence that local experts
are available to keep their Citrix, Microsoft, Symantec and Veritas environments
operating at peak efficiency. We provide organisations with peace of mind. Our
approach is flexible, giving clients the ability to tailor the service levels that work best
for them.
Information Data Management: Our capabilities cover the suite of solutions in
VERITAS’ Information Management portfolio. We provide Business Continuity
consulting, existing solution health checks, modernisation, upgrades and complete
project life cycle services.
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micro’S iNStAllAtioN ANd dePloymeNt ServiceS.
it life cycle mANAgemeNt ServiceS
Ingram Micro Australia provide IT Life Cycle Management solutions that enable
organisations to reduce the cost and complexity of IT management from the time
of purchase until disposal, manage corporate risk and Government compliance and
increase the return on their assets.
We work with you to achieve the highest possible financial return in an
environmentally friendly way. We provide re-use solutions incorporating testing,
cleaning, repair, refurbishment, data destruction and end sale of electronic assets.
Our services are undertaken to international best practice standards by our onsite
technicians and in our independently audited facilities. The suites of services we offer
include:
• IT Asset Audits
• Warehousing and Logistics
• System Pre-configuration
• Onsite Deployment and End-user Migration
• Relocation Services
• Asset Recovery & Disposition
• Environmental Recycling
• Accountability & Risk Management
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micro’S life cycle mANAgemeNt ServiceS.
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trAiNiNg ServiceS
Having the right skillset and training in today’s dynamic world of information
technology gives you and your customers an edge over the competition. Ingram
Micro Training offers thousands of IT training and certification courses representing
many of the world’s leading IT training companies such as IBM, Fortinet, VMware, HP,
Microsoft and more.
With Ingram Micro Training you will learn from industry experts as well as your global
peers on the latest technologies including big data, cloud, security, networking and
mobility.
At Ingram Micro Training, we are deeply committed to helping our resellers earn more
revenue through enablement, reselling training courses and attracting and retaining
top talent in the industry.
3 Reasons to Invest in Training
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ProfeSSioNAl & trAiNiNg ServiceS.
3 REASONS TO INVEST IN TRAINING
Ingram Micro Training offers courses from IBM, Fortinet, VMware, HP, Microsoft and more so students can maximize the effectiveness of their chosen solutions.
12 of the Top 25 highest paying certi�cations are Microsoft and VMware
With newfound knowledge, students are able to make a big impact when they get back on the job.
Ingram Micro Training offers a wide range of learning formats, enabling you to learn anytime, anywhere.
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Key coNtActS At iNgrAm micro
Professional and Training Services Quotes:
Further Information:
Chetiya Bopearatchy
Vendor Operations Manager
Professional and Training Services
Phone: 02 9381 6819
Gareth Tame
Business Development Manager
Professional and Training Services
Mobile: 0404 738 526
Jon Fox
General Manager
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