welltel threesixty business phone system · welltel threesixty business phone system offers three...
TRANSCRIPT
1
Innovative solutions for Small and
Medium-sized Businesses
Welltel ThreeSixty
Business Phone
SystemThe Welltel ThreeSixty Business Phone
System extends the ease of connectivity of
cloud-based telephony, to include everything
your business needs to communicate
efficiently and cost effectively, in today’s
business environment.
2
3
Welltel is an Irish-licensed telecoms
operator and solution provider,
offering affordable, feature-rich phone
systems to businesses of all sizes,
whether you fall under Professional,
Business or Enterprise.
about us
Unlike other solution providers, we provide you with :A
complete, cost-saving telephony offer : not just best-of
breed PBXs and handsets, but also your actual telephone
lines, phone numbers and call packages Enterprise-level
features made affordable to SMEs All your telephony
services under one bill : one single, all-inclusive monthly
price, with no upfront costs. Industry-leading reliability :
best connectivity, provided via a fully hosted or premise
PBX connected via dual resilient data centres. Single point
of contact : in-house support by Welltel experts, via a single
contact number and email with out of hours and weekend
engineers at hand if required. A personal dedicated
account manager : to help you plan future requirements,
such as upgrading to our latest fibre broadband or
unified communications solutions. The ability to provide
international local number presentation on outbound
calling.
4
BUILT FOR RELIABILITY,
PRODUCTIVITY AND
CONVENIENCE
Business communications are critical to your business, and this
is why the Welltel ThreeSixty Business Phone System is hosted
in Welltel’s data centers in Telecity (City West) and Servecentric
(Blanchardstown). These two facility data centres are designed,
operated and maintained according to industry best standards
for high availability computing facilities. Managed by Welltel’s
team of highly experienced engineers at Welltel’s Network
Operations Centre (NOC) at our headquarters in Dublin, our
data centers deliver performance with reliability to meet all
your business critical needs.
EASY TO USE
A Welltel installation engineer will come to your location and
install and configure the phone system to suit your specific
business needs. The Welltel ThreeSixty Business Phone System
is easy to get you up and running quickly. Simply plug your
Welltel supplied phones into your network, and start making
calls. It’s that simple.
SIMPLE TO ADMINISTER
Using the Welltel ThreeSixty intuitive web interface you can
quickly and easily create new ring groups, move extensions,
edit users and much more. Changes can be made by your
office administrator in seconds, rather than requiring expensive
IT support that takes days. Or if you prefer, have Welltel do it
remotely for you.
COMMUNICATE ANYTIME, ANYWHERE
Using the Welltel ThreeSixty Business Phone System you can
make and receive your calls anytime, anywhere. ThreeSixty
Business Phone System gives you the capability of using a
desk phone, a PC softphone or your mobile device, with all
the features of a professional business phone system at your
fingertips. You can assign a single number with one voicemail
that works on all devices, transfer calls between your desk and
mobile device, extension dial and muchmore. The ThreeSixty
Desktop and Mobile clients even allows you to instant message
with colleagues no matter where they are, as well as making
and receiving calls.
ONE ALL-INCLUSIVE, LOW, MONTHLY PRICE
The ThreeSixty Business Phone System removes all upfront
costs of buying phones and investing in an expensive on-
premises PBX system, and telephone ISDN facilities. For a
single, all-inclusive, low affordable monthly price, you will
receive state-of- the-art Polycoms IP telephones, the high-end
feature-rich phone system configured to your requirements,
and professional 24x7 support, and Welltel’s Managed SIP Trunk
Packages, included as part of the price.
NO MORE SURPRISES OR UNEXPECTED
SUPPORT COSTS
Whenever you need help, simply call or email our professional
support team and we’ll answer any questions or solve any
problems related to your Welltel ThreeSixty Business Phone
System quickly, friendly and with no additional expense. In
addition, you will be assigned an Account Manager to support
all your future business requirements.
5
A Versatile Approach to Enterprise class Communications
Welltel ThreeSixty Business Phone System offers
three convenient business seat types. Bychoosing
a combination of each that best fits your business
needs, you can customise a system that ensures
you pay only for the features that you need.
PROFESSIONAL
Sole Traders to Small businesses (Dentist, solicitor, architect, hairdresser etc.)
The “Professional” solution will make sure you never miss a call. With enhanced features to
support your business requirements such as an IVR menu, a professional Voicemail service,
Voicemail to email, customised Announcement Prompts, Call Forwarding, Find-me Follow-
me routing, Time Of Day routing, Fax to email and email to Fax support, integrated Door Entry
systems and lots more. With access to your Welltel PBX system from your desk phones, external
phones, and from your PC though Welltel’s UC GUI interface you will have access to your
voicemails, faxes and call history logs, no matter where your are.
BUSINESS
Small to medium sized single site companies with potentially some remote
or 'on the move' workers (technology companies, estate agents, insurance,
etc.)
For businesses requiring enhanced features to support your business’s departments and teams,
with call Ring Groups, ACD queues, IVR Menus, individual and group Voicemail and Fax, Call
Pickup within the group, extension Monitoring, Paging etc, and Home Worker support. Always
be contacted, even if not at your desk. In addition, you have access to some outbound/inbound
call reporting functionality.
ENTERPRISE
Mission critical on data and compliance where call recording is a must and
outbound/inbound call data needs ot be gathered for reports. This solution
will also suit a multi-site business in need of connecting all sites as one PBX.
(Chains, franchises, international companies etc.)
This suits a business requiring real-time analytics of calls to maximize sales and revenue,
flexibility to adjust call centre resources in order to reduce queues and enhance customer
satisfaction. The enterprise customer may have multi-site offices and wish to enhance
communication capabilities with UC Client for chat & softphone. Short digit extension dialing
between international / Multiple offices. Call Hunting between different departments as if they
were all in the one office &/or country.
6
Product/Service Professional Business Enterprise
IVR ✓ ✓ ✓
Hunt/Ring Groups ✓ ✓ ✓
Localised 999 ✓ ✓ ✓
Call Transfer ✓ ✓ ✓
Call Forwarding ✓ ✓ ✓
Call Park ✓ ✓ ✓
Call Pick-Up ✓ ✓ ✓
Call Hold ✓ ✓ ✓
User Speed Dial ✓ ✓ ✓
Do Not Disturb ✓ ✓ ✓
Call History ✓ ✓ ✓
Outbound Caller ID Number ✓ ✓ ✓
Outbound Caller ID Company Name ✓ ✓ ✓
Corporate Auto Attendant ✓ ✓
Automatic Transition Between Day/Night Routing ✓ ✓
Customised Music on Hold ✓ ✓
Voice Mail to Email ✓ ✓
Interoffice 4 Digit Dialling ✓ ✓
Find me, Follow me ✓ ✓
System Speed Dial ✓ ✓
Corporate Directory ✓ ✓
Call Recording ✓ ✓
Call Reports ✓ ✓
Access to Administrator Portal ✓ ✓
Access to End User Portal ✓ ✓
Desktop Client ✓ ✓
Mobile Client & Chat ✓ ✓
Web Client ✓ ✓
Fax to Email ✓ ✓
Email to Fax ✓ ✓
Remote Agents ✓ ✓
Overflow ✓ ✓
Queue Status on Phone Display ✓ ✓
Queue Prioritisation ✓
Queue & Individual Agent Reporting ✓
Broadcast Messaging ✓
Auto Answer ✓
Make Busy with Reason Codes ✓
Real-time Queue Monitoring ✓
NOC Monitoring ✓
Historical Reporting ✓
Audio Conferencing ✓
Individual Record A Call ✓
Live Call Analytics ✓
Video Conferencing ✓
THREESIXTY PHONE SYSTEM FEATURE LIST
7
INCLUDED WITH ALL CUSTOMER TYPES
Welltel can provide you with your own local National numbers
for each county, Non-geographic numbers, Free call or 800
numbers, and Special Rate numbers for Ireland. We also provide
international numbers for all European countries, and North
America. In addition to providing you with new telephone
numbers, Welltel will providing you with a porting service, to
allow you to move your existing telephone numbers from your
current service provider to Welltel. Welltel’s professional support
staff will take care of all the porting formalities to initiate the
porting request and will manage the porting process through
to completion on your behalf.
Welltel SIP trunks are suitable for any size of business from small
businesses to large enterprises and government organisations
that currently have a PBX, unified communications solution or
key system. You can also benefit from increased resilience by
building an automatic failover system into your communications
strategy for lines and calls should your main site go down. With
SIP trunks you can instantly centralise and distribute the calls
somewhere else, to another site or to homeworkers, for example.
VOIP/SIP TRUNK PACKAGES
YOUR COMPANY'S PHONE NUMBERS
We have connections around the world.
We can provide international inbound
numbers in over 60 countries around the
world. Callers get charged local rates and
the calls are routed to your HQ in Ireland
for as little as €10 per month.
8
Each staff member has the capability to set up their own
call forwarding functions and to activate/deactivate them by
pressing a button on their telephone. If they are out of the office,
they can access their Unified Communications Web interface
and activate/deactivate their call forwarding. This way, calls are
forwarded to the personal voicemail box when he is attending
a meeting, and to a colleague or representative when he Is on
leave. Different forwarding rules can be defined. Calls from a
selected number groups can, for instance, be forwarded to a
specific staff member. It may also be indicated that calls to a
specific call number should be forwarded to the mobile phone
even during meetings. Calls can also be forwarded directly to
a voicemail box. The practical forwarding options of Welltel
ThreeSixty phone system guarantee that no call remains
unanswered.
Voicemail is now an expected service by your customers.
ThreeSixty Business Phone System incorporates a feature
rich professional voicemail service into your PBX. There is no
limit on the number of voicemailboxes you can configure on
the ThreeSixty Business Phone System. Voicemailboxes are
automatically available on every extension configured on your
phone system. In addition individual or group voicemailboxes
can be configured as the default destination on Ring Groups
or Queues, or on particular inbound routes, and time of day
routing.The voicemailbox can be personalised to include
the name of the person being contacted, their ‘not currently
available’ message, their ‘currently busy message’ and their
‘temporary message’ messages. When a new message is left
in the voicemailbox the message waiting indication is set on
the extension telephone associated to that voicemailbox. In
addition, the voicemailbox can be configured with a recipient’s
email address.
The voicemail system will then send an email indicating that a
voicemail has been left in that specific voicemailbox. This email
will include the caller telephone number (if available) the date
and time the voicemail was left, the duration of the message
left, and an audio attachment containing the recording of the
voicemail.
In addition to the email, the voicemailbox can be accessed by
dialling into the voicemail system from the internal telephone
extensions, or from external telephone, by using the telephone
number associated to the voicemailbox. From the voicemailbox
menu you can listen to your new voicemail messages, save or
delete them, or move them to storage directory for retrieval
later.
The voicemailbox can also be access through the ThreeSixty
Business Phone System UC (Universal Communications) Client
Web interface. From this web interface the voicemailbox owner
can listen to the voicemail from their desktop browser or have it
ring and play on their telephone extension, download it to their
desktop, email it to another recipient, or forward it to another
voicemailbox, all from this one interface.
The ThreeSixty Business Phone System voicemail comes with
an administrator GUI interface, that also the administrator
to manage the voicemail accounts and view the usage of
individual voicemailboxes.
VOICEMAILS
FORWARDING
ROAD WARRIOR?Call can easily be forwarded to a mobile so you or your
team can be contacted when out on the road.
9
The Welltel ThreeSixty phone system is an exceptionally sturdy
IP intercom that will ensure you effortless communication with
the people coming to your door, in combination with reliable
security for your building entrance. It supports voice and video
communication using the VoIP protocol and combined with
the range of Polycom display phones, provides a perfect inte-
grated solution with your Welltel phone system.
Monitoring buildings using the Welltel ThreeSixty phone system
is simplified by an integrated camera, which can take pictures at
an angle of up to 120°, and which also has a night mode to more
effectively capture people in front of the intercom.It combines
an anti-vandal solution with an elegant design, which makes it
perfect for places that require a high standard of presentation
and at the same time resistance to external influences, such
as at an entrance. Thanks to a double microphone, a powerful
10W speaker, it ensures sufficient volume and excellent clarity of
communication. It features programmable illuminated buttons,
and a wide-angle camera. Door opening and the switching on
of external devices, such as entrance hall lights, are controlled
through standard relays.
In addition to the Welltel Voicemail service, the VMX Locator
allows your customer to choose to leave a voicemail or
have the option to press 0 to be forwarded instead to your
company’s receptionist or another contact, if you are currently
on the line or away from your desk, should the call be urgent
or if your voicemail message is indicating that you are away on
holidays for the next two weeks.
The VMx locator allows for up to 3 destinations to be defined
that the caller can choose from by pressing 0, 1 or 2 before
the caller hears the voicemail recording bleep. In addition, the
VMx Locator service can be combined with the Welltel Findme
Followme service, where the caller is instructed in the voicemail
message to press 1 to try and locate you using the configured
Findme service for your extension number.
AUTO ATTENDANT
INTEGRATED DOOR ENTRY
10
FIND ME, FOLLOW ME
You can use the Find Me Follow Me service to
redirect your unanswered calls to a specified list of numbers.
The numbers may be called simultaneously or sequentially,
either in a preferred order or in accordance with your scheduled
activities and locations. If the numbers on the list are called but
no-one answers, the system may route the call to Voicemail.
Follow me service, is a very useful feature to locate you or a
colleague. It allows an extension to ring multiple extensions
or outside telephone numbers - anywhere in the world. This
feature allows you to be reached at numerous devices, such
as your mobile, or home-telephone, home office-telephone, or
softphones.
FAX OVER SIP
With fax over SIP, faxes can also be received and sent without
problems using a full IP system from Welltel. If you have an
IP trunk line, fax information is conveyed inside the company
over SIP and using the transmission standard open for the IP
environment, T.38.
If fax mail is used, companies and organisations can enjoy the
advantages offered by a wide range of Welltel fax options. Faxes
may be sent and received directly from the PC desktop.
UNIFIED MESSAGING
Welltel's Unified Messaging solutions facilitate day-to-day
message management in an intelligent, flexible and intuitive
manner. They give users access to messaging services, anywhere
and anytime. The central access point enhances efficiency and
productivity. All voicemail messages, faxes and call recordings
are conveniently accessible via the PC or mobile phone. Users
can then listen to their voicemails, for instance,
outside the company or from their home office, via telephone or
Web access. In addition, received voicemails can automatically
emailed as an attached audio file, to the email address of the
recipient.
11
12
CONFERENCES
Phone conferences are among the most used
communication system functions in companies. Above all,
when external partners or customers are participating, it is
important for the conference to be set up quickly and easily. It is
also important that there is no call loss. With Welltel Threesixty
phone system each phone call can intuitively be changed to a
conference involving up to four participants, regardless of the
media deployed. Additionally, for regular conferences taking
place with the same group of participants, the Welltel Threesixty
phone system can be configured to create a dedicated
conference bridge facility just for this conference group. In
addition to the local conference bridge facility
available on the Welltel Threesixty phone system,
Welltel offers its very own hosted conference bridge facility,
providing a professional conference bridge service, where
you can schedule conferences and email the attendees to
conference booking information directly from the online
management GUI.
PHONE BOOK (CORPORATE DIRECTORY)
The phone book makes available all the contact numbers you
would need. It is directly integrated into the Welltel ThreeSixty
phone system and is available to all users on all the company's
handsets. For companies with distributed sites, the shared
company phonebook can of course also contain all branches,
including their country code. A personal register is available for
personal and private contacts, for example on Polycom
VVX400 and VVX500 terminals. Therefore, you can assign
several numbers to one correspondent if some of your contacts
are reachable on several numbers.
All callers can be greeted personally, thanks to the phonebooks.
If the incoming call numbers are stored in the phone book and
can be linked to a name, the callers name will be displayed on
the recipient's telephone terminal. This applies for both stored
private contacts and corporate phone books.
PRESENCE INDICATOR
Knowing before dialling a number whether the called
colleague is at his desk or in a on the phone is a bonus. With
Welltel ThreeSixty presence indicator solutions, all subscribers
can view the current availability status of colleagues. The
presence indicator is integrated into Welltel ThreeSixty
Desktop client application. This “telephony integration”
enables the roster contacts to be automatically synchronised
with the presence indicator. This
means that colleagues who are
currently on the phone will have
their contact icon status within
the Desktop client set to “on the
phone”.
In addition to this presence
indication capability in the
ThreeSixty Desktop Client, the polycom telephones can
provide extension monitoring capability through the settings
of the polycom phone. This allows you to program a LED on
a polycom phone to indicate the status activity of another
polycom phone extension. For a receptionist telephone the
number of monitoring LED positions can be extended by an
additional extensions module that plugs into the receptionist’s
phone.
13
Welltel’s Unified & Collaborative Communications solutions
enhance productivity and teamwork, regardless of location. In
so doing, practical presence management functions give an
overview of business communications. Team or department
members and their availability can be displayed separately.
Therefore, their colleagues always have a view of the most up to
date information about them and their status: no calls are lost.
Users of a Polycom IP phone with keypad expansion module
can define their own team keys. At a glance via the LED team
keys, you can see when a colleague is engaged on a call. Team
keys are capable of much more, with calls being taken, made,
transferred and ended all by a touch of a button. Call pickup
function offers additional benefits. No matter which phone
is ringing, any staff member can take the call by pressing a
button. Teams can also set up joint voicemail boxes. With all
team members having equal access rights. When a message
is left, this is indicated on all the team's phones. In addition,
the same message can be sent automatically by email to a
group email account. The team functions of Welltel ThreeSixty
phone system work on all sites and terminals integrated into
the network, even in home offices. Mobile phone users can also
enjoy the practical team functions, with the Welltel ThreeSixty
Mobile Client.
ACD helps your business optimize resources by enabling you to
handle large numbers of incoming customer calls and answer
them with as few trained agents as possible. An ACD system
routes incoming calls to the longest idle agent within a specific
agent skills group. If no agents are available, calls are queued
and forwarded to an agent when one becomes available.
TEAM/DEPARTMENT FUNCTIONS
AUTOMATED CALL DISTRIBUTION (ACD)
14
Field workers living a long way from their company, or part
time workers with unfavourable travel time and working hours,
like to work from home. However, home telephones cannot be
used effectively without proper integration into the company
infrastructure. The Welltel ThreeSixty phone system integrates
this staff category fully and transparently into the company’s
network. All office telephone workstation functions (taking or
transferring calls, setting up phone conferences, team mem-
bers’ presence and
status displays) are
accessible in exactly
the same manner on
a home-office tele-
phone workstation.
Welltel ThreeSixty
Desktop Client Chat
and Softphone brings in a telephone to the PC and is the per-
fect solution forhome office workers. It offers time-saving func-
tions, the most convenient operativeness and excellent infor-
mation overview with a mouse click. The only prerequisite is
the presence of an internet connection (DSL), so the IP system
phone or ThreeSixty Desktop Client Softphone can be used. If
the home worker’s PC applications are connected via a secure
data connection of a Virtual Private Network (VPN), the VPN
can also be used for voice connections.This reinforces
data security during voice communications. Welltel
mobility solutions link the phone with the PC. In ad-
dition to traditional telephony functions, the numer-
ous practical options, like corporate chat, desktop
sharing, file transfers, and video, offer some added
value and facilitate collaborative work regardless of
location.
CALL ANALYTICS
ThreeSixty Business Phone System CDR Reports will show you
call details records like you have never seen before, centered
on users and not on standalone records, you will be able to
see the number of inbound and outbound calls taken by
each extension on your PBX, among other things.When not
logged in as an ACD agent, these users have access to
all Advanced user features. The reports display accurate
information for your call center activity in nice formatted
tables and informative charts. Even more: you have
the option to export the reports to pdf and csv (Excel).
There are a myriad of metrics available: Service Level
Agreement, Abandon Rates, Call Distributions, Agent
Activity and a lot more.
Features:
• Inbound calls per extension
• Outbound calls per extension
• Detailed call report per extension
• Call distribution report and usage pattern
HOME OFFICE
15
16
VIDEO CONFERENCING
Usually, at a meeting all participants are sitting together
around the same time. Aastra offers a new solution so
meetings can actually be held without any need for time-
consuming and expensive business trips: high-resolution
video telephony and conferencing with Polycoms Video
Phones and with the Welltel ThreeSixty Desktop client.
Thanks to excellent high-definition audio and video
quality, a call with Welltel Video conference is almost
the same as a face-to-face conversation.
UNIFIED & COLLABORATIVE
COMMUNICATIONS
Welltel's Unified Communications solutions integrate
various IP-based communication services and
applications, such as VoIP, e-mail, voicemail, fax, video,
etc.,as a single solution package. The unified work
environment can be used with mobile and PC-based
terminals. Practical functions like presence management
can be integrated. This ensures that employees are always
reachable and that calls are automatically forwarded
through multi communication channels.
Work together anywhere, anytime with modern
technologies, your staff can work together regardless of
their location; ideal for project teams for instance. For
this, video phone applications or solutions that allow
your staff to process documents together from different
locations are particularly practical. Unified & Collaborative
Communications (UCC) is the modern communication
future. With Welltel, this means that various media,
such as e-mail, fax, video and, of course, telephony, are
deployed together as a single solution.
VIRTUAL NETWORKING
Virtual networking is needed, in particular, by companies
with geographically distributed locations without
interconnected data networks. This is especially
important if the level of call traffic between individual
locations is fairly low such that it is not worth it to have
leased lines or to set up a private data network. A virtual
network is set up in such a way that employees in other
locations can be called with their internal numbers.
Connection is automatically set up by the system,
via the public network. Many network providers have
special offers for customers with subsidiaries, which also
contributes to cost efficiency.
The Advantages:
Inter-site internal call numbers central services, i.e.
forwarding.
Minimum network installation and maintenance costs.
No monthly fees for leased lines.
17
In addition to the Welltel’s ThreeSixty Telephone System build in
comprehensive reports, Welltel’s unique Call Reporting Service
can provide you with a customised set of reports tailored
specifically to your reporting requirements. Using Welltel’s
Call Reports design tool, Welltel’s support staff can create the
customised reports you require, in output formats such as
excel, pdf, csv and many others. This Report created for you, is
then scheduled to run on Welltel’s Report Generator, whenever
you require the report. This schedule can be recurring, for
example, every Monday morning at 8am, or on the first day
of every month. The report will be sent to you by email, as an
attachment. You also have the possibility to send the report to
multiple email destinations. Welltel’s support staff responsible
for designing your report can combine multiple reports into
one report for easy access to all your call information in one
document. One of the most popular reports that our customers
request is for advertisement campaign reporting. With these
type of reports, Welltel can provide you with a report showing
all calls received broken down by your advertised campaign
numbers,
CALL RECORDING
Many industries must record and archive calls for Customer
Satisfaction, Employee Evaluation and Training, Security, and
Legal Compliance reasons. With the ThreeSixty Business Phone
System Call Recording Report feature you can View, Sort ,
Listen, Archive and download all recorded calls on your system.
Particular call types such as all external inbound or outbound
calls can be automatically recorded, or individual telephone
extensions call types can be recorded. You can even record calls
on demand by pressing the record button on your phone.
Features:
• View Recordings By Year, Month and Date,
and per Extension
• Auto Archive calls recorded by ThreeSixty
Business Phone System
• Directly listen to or download a call recordings that exist
on your system
• Encrypt the call recordings
UNIQUE CALL REPORTS
18
The aim of a convergence solution and VoIP systems are that
they can reduce costs, increase productivity and flexibility,
therefore improving your levels of customer service. No
additional costs are incurred for all calls made via the company's
own network. The care and maintenance costs of the
communication infrastructure are also reduced. Combinations
of IT and telephony communication systems within a company
enhances daily business activities and enables everyone to
benefit from the advantages of IP technology. Voice over IP
means: preparing voice in such a way that it can be conveyed
over IP data connections. Existing data connections are used for
voice communication, and a separate telephony installation is
not necessary.
The Welltel ThreeSixty phone system is a modern communication
system which is outstanding due to its flexibility and versatility.
This means that operation and maintenance, including
expandability and adjustment to new events, do not hinder
but rather support day-to-day communication. The Welltel
ThreeSixty phone system is based on state-of-the-art technology.
The comprehensive management system Welltel Management
Suite (WMS) supports online and offline configuration. It also
allows direct and secure remote access via the internet. It can
also be used by the system partner as a pool management
application to manage the entire system installation. In addition
to the standard WMS there is also web-based version available,
directly integrated into the system. This is best suited for easy
and clear management of individual systems. Corresponding
access levels (e. g. installer, system administrator, switchboard
operator) are offered for the various administration needs, so
that work can be carried out effectively on each level. The easy
to use ThreeSixty system management also contributes to error
prevention and high availability. Also integrated into the system
is a monitoring system, which runs in the background on the
ThreeSixty phone system and is monitored at Welltel Network
Operations Centre (NOC). This monitoring system continuously
checks the ThreeSixty phone system behaviour and reports any
errors to the NOC for immediate investigation and resolution
management.
OPERATION & MAINTENANCE
NAGIOS Display -
Operation
VOIP
19
Polycom VVX Business Media Phones
Ideal for office workers,
recpetionists and other users
with higher call traffic. Fits the
criteria for businesses in most
sectors.
A good fit for knowledge workers,
managers, team leaders and
remote workers with high call
traffic. Suits up scale retail &
hospitality environemnts as
well as law firms, government &
healthcare
The highest spec phone in the
range, ideal for executives, senior
management and remote work-
ers who require the
highest standards and
functionality. A good fit in any
professional service, retail,
hospitality or multinational and
government organisation.
Bring everyone together with one of our HD conference units.
No need to be physically present at meetings with the superior call quality of modern
conference units
Ideal for medium to large
conference rooms using IP
voice.
Ideal for medium to large
conference rooms using
IP voice and considering
a move to video /content
collaboration.
Battery powered wireless unit
ideal for mobile workers or
anyone joining calls on the
move.
The VVX Business Media Phones are designed to meet the high standards of all businesses regardless of size, sector or budget.
They offer voice and video solutions and an intui-tive user friendly interface as well as a wide range of integration capabilities
IP SoundStation 7000 RealPresence Trio Konftel 300Wx
VVX 400 VVX 600VVX 500
VVX 300
IP Soundstation
6000
20
Overview of Polycom VVX Business Media Phones
PolycomVVX300
PolycomVVX400
PolycomVVX500
PolycomVVX600
Summary
Entry level business media phone. Ideal for cubicle workers/small business owners
Colour display, mid range business media phone. Ideal for SME frontline staff
A performance busi-ness media phone delivering best in class desktop & Unified Comms for busy professionals
A premium UC business media phone. Modern communications and advanced features.
User Interface Features
DisplayReadable Greyscale
DisplayVivid Graphical Co-
lour DisplayColour HD Touchscreen
w/ video
LCD Display Spec208 x 104 backlit
graphical LCD320 x 240 3.5in TFT
LCD320 x 240
3.5 in TFT LCD480 x 272 4.3in TFT
LCD
Touch DisplayGesture based,
smartphone-like operation
Hardware Features
Line Keys6 12 12 16
Hard Keys12 key dial pad; home, speaker, mute, headset, volume keys;
300 & 400 also include messages, hold & transfer keys
Display/menu4 way navigation cluster with centre ‘select’
keyTouchscreen navigation
Video ConferencingConnect webcam for video calls
Polycom HD VoiceUp to 7KHz on all audio paths
SpeakerphoneFull duplex speaker phone with Acoust ic Clar it y
Expansion Module Support
Up to 3 P o l y co m V V X exp a n s i o n m o d ul e s
USB Port2 x USB 2.0
Ethernet Port2 x 10/100 2 x 10/100/1000
BluetoothYES
Headset Socket
Wall Mountable✓ ✓ ✓ ✓
21
Overview of Conference
Units
Polycom
Soundstation
IP 6000
Polycom
Soundstation
IP 7000
Polycom
Realpresence
Trio
Konftel 300Wx
Wireless Unit
Summary
Ideal for small to medium conference room environments using IP voice
Suitable for medium to large conference rooms using IP voice with option to integrate with RealPresence
A good choice for medium to large conference spaces using IP voice and considering a move to video/content collaboration
User Interface Features
Display
High resolution backlit display for vital call information and multi language support
5" colour touch screen display for responsive and intuitive control
Liquorice Black LCD display
Hardware Features
Mic Pickup Range12 ft (3.6 m) 20 ft (6 m) 20 ft (6 m) Up to 30m sq
HD Audio14 kHz Polycom HD
Voice22kHz Polycom HD
Voice22kHz Polycom HD
VoiceOmnisound HD
KeypadStandard 12 key dialpad Standard 12 key
dialpad
Context Dependent
Softkeys
3 4
Integrated Power over
Ethernet
✓ ✓ ✓
USB Port
1 x USB 2.0 Type A compliant host port1 x USB 2.0 Micro B
device port
USB 2.0 Mini B
BluetoothYES
22
Overview of
DECT Handsets
Gigaset S650 Pro Gigaset R630H Pro Gigaset C430Hx
Summary Professional features
ideal for home offices
or SMEs
Designed for work-
places where dust &
dirt are present
Ideal companion for
the N300IP DECT base
station
User Interface Features
Display 1.8" TFT colour display 1.8" TFT colour display
Dimensions (mm) 156 x 48 x 27
Illuminated Keypad Yes
Hardware Features
Bluetooth Yes No
Indoor Range 50m
Outdoor Range 300m
USB Connection Mini USB
23
Overview of SIP Packages
Welltel SIP Trunk Packages Monthly Cost
2 Channel SIP | 100 UK/IRE mobile mins | 1000 Global landline mins | 5 Irish DDIs € 35 p/m
4 Channel SIP | 200 UK/IRE mobile mins | 2000 Global landline mins | 10 Irish DDIs €55 p/m
8 Channel SIP | 400 UK/IRE mobile mins | 4000 Global landline mins | 20 Irish DDIs €85 p/m
16 Channel SIP | 600 UK/IRE mobile mins | 6000 Global landline mins | 50 Irish DDIs €125 p/m
30 Channel SIP | 800 UK/IRE mobile mins | 8000 Global landline mins | 100 Irish DDIs €175 p/m
For the complete end to end solution we offer Welltel
SIP Trunking or Voice over IP. Welltel SIP trunks are
suitable for any size of business from small businesses
to large enterprises and government organisations
that currently have a PBX, unified communications
solution or key system. You can also benefit from
increased resilience by building an automatic failover
system into your communications strategy for lines
and calls should your main site go down. With SIP
trunks you can instantly centralise and distribute
the calls somewhere else, to another site or to
homeworkers, for example.
Need a specific call plan? Talk to us todayPackages can be customised for larger or more specific requirements and additional
managed services and support packages are available on request.
For more information please contact
us:
Call: 353 1 2541800
Email: [email protected]
