Welcome!

Today!CustomersPartners

Delighter’sDisguster’s

ValuesTags

MeasurementActions

Who are our Partners?

Visual Partners!

50%

Auditory Partners!

30%

Kinesthetic Partners!

20%

Clear as Mud?

How should this impact our Communication?

Communication!

Values!

First Step!Define Customer Value

Proposition

WHAT is our value

proposition and HOW will we communicate

this?

Break-Out!

3 Partner Disguster’s

3Partner Delighter’s

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Your Challenge!

Discover Delighters and Disgusters and their relationship to our Value Proposition!

Back in 15 Minutes!

What did you bring back from your group?

Tagging your values creates a catch phrase that embeds the idea into your culture?

Ideas?

Keep it Simple!

Changes Start From Within!- Your Actions?

Be Unconventional!

You cant make an Omelette ....!

Take Action Now!

25

You can’t Manage what you dont Measure!

2626

Get Everyone Involved and Create a WOW Culture!

2727

Maintain Focus!

Celebrate Successes!

Let’s Wrap it up!

PartnersDelighter’sDisguster’s

ValuesTags

MeasurementActions

Thank You & Good Luck!