west redcar community satisfaction survey 2004

WEST REDCARCOMMUNITY SATISFACTION SURVEY 2004

The survey model, and results obtained

NESS North East Workshop25 June 2004

Background Initial Sure Start ‘user satisfaction survey’ Questionnaire developed over previous surveys

elsewhere, but adapted as necessary to local circumstances/information needs

Fieldwork carried out by independent market research interviewers

With parents of under 4’s in area 147 random, representative street interviews

(approx. 20% of relevant households) + 17 specifically targeted

Kirkleatham49%

Newcomen46%

Dormans- town5%

Area

Base: all respondents (147)

male10%

female90%

Gender


2%

31%

48%

18%

1%

1%

under 18

18-25

26-35

36-45

46-55

over 55

Age group


Profile of the children

Respondents have, on average, 1.0 children under 4 and 2.3 children in total

42% have a baby of one or under; 8% only have a baby of this age (therefore very new to parenting)

31% have only under 4’s; 69% have older children as well

16% also have secondary age children or older

22%

25%

20%

33%

up to 2 years

2-5 years

6-10 years

longer

How long living in the area


live alone32%

with a partner

66%

with parents

2%

Nature of household


no41%

yes59%

Paid employment


no63%

yes - p/t

22%

yes - f/t

15%

Anyone in household Respondent personally

Do your under 4’s attend nursery or playgroup?


69%

19%

19%

11%

8%

4%

1%

1%

1%

2%

5%

yes

Lakes school

Roseberry Sq playgroup

Riverdale school

Greengates school

St Albans school

Little Legs

Dormanstown

Tiny Tots

Tiny Turners

other

Do you attend a parent and toddler group?


19%

10%4%

1%1%

1%1%1%1%1%

1%

yes

Roseberry Square

Lakeside

Sure Start

Newcomen

St Hildas

Greta

Bath Street

Dormanstown

St Albans

Wacky Warehouse

Do you use a library to get books for your under 4’s?


43%

26%

22%

1%

1%

1%

1%

yes

Roseberry Square

Redcar central library

The Lakes

Little Legs

Coatham Road

Dormanstown

95%

75%

14%

5%

1%

0%

yes

every day

every other day

twice a week

once a week

less often

Do you read to your under 4’s ona regular basis?


Which GP practice/health centre do you use?


38%

28%

24%

4%

4%

1%

1%

1%

Coatham Rd Health Centre

Saltscar Surgery

Coatham Surgery

Lagan Surgery

Marske Health Centre

Redcar Health Centre

Dundas Street

don't know

Do you have any children at primary school?


53%

13%

12%

12%

7%

1%

1%

1%

1%

6%

yes

Lakes

Greengates

Riverdale

Newcomen

St Albans

Dormanstown

Coatham

Norton

St Dominics

fairly dissatisfied

16%

very dissatisfied

10%very

satisfied16%

don't know1%

fairly satisfied

57%

Satisfaction with the area as a place to bring up children


51%

7%

63%

31%

33%

29%

14%

24%

9%

30%

26%

16%

56%

59%

7%

14%

20%

37%

5%

1%

1%

3%

1%

25%

2%

2%

1%

1%

1%

1%

22%

1%

1%

health visitors & midwives

nurseries & playgroups

parent & toddler groups

outdoor play areas

Social Services support

speech & language support

primary schools

toy libraries

GP services

very sat fairly sat fairly dissat very dissat don't know

Satisfaction with …


very dissatisfied

5%fairly dissatisfied

7%very

satisfied27%

don't know1%

fairly satisfied

60%

Overall satisfaction with services available for young children in the area


worse17%

don't know5%

better43%

same35%

Are things better or worse for children in the area now, compared to a year ago?


Heard of Sure Start?


98%

26%22%

17%7%

4%4%3%

1%1%1%

6%

6%

yes

health visitor/ midwifeanother parent

leaflet through doornursery/ playgroup

Sure Start worker

schoolnational advertising

parent & toddler groupSocial Services

saw leaflet in windowfriend/family member

other

Have you used the Sure Start creches?


22%

17%

13%

yes

Lakeside

Oxgang Close

no15%

yes85%

Prepared to pay to use a creche?


21%

17%

10%

52%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

none ofthese

seen info butnot beencontacted

beencontactedbut not used

accessedservices/activities

Summary of reach


Conclusions (1)

98% awareness and 52% usage –very positive results

Satisfaction with services for young children is high

And things are perceived to be improving

Conclusions (2) Some specific things to consider:

Is parent and toddler group provision sufficient? Is speech & language support provision sufficient? How to improve outdoor play opportunities What can be done to help boost employment? How can the other half be attracted to access services? Can the programme effectively keep track of new

entrants to the area? Does the programme have effective links with the

range of schools and GP practices being used? Can anything be done to support the use of books

among refugee families?

west redcar community satisfaction survey 2004

Documents

young children

older children

secondary age children

overall satisfaction

use of books

s attend nursery

services available

age groupbase