what can lean do for your csa program? · 2018. 5. 31. · what can lean do for your csa program?...
TRANSCRIPT
![Page 1: What Can LEAN Do For Your CSA Program? · 2018. 5. 31. · What Can LEAN Do For Your CSA Program? May 1, 2018 Presented by: Julie Payne, Roanoke City CSA Jessica Webb, Roanoke County/Salem](https://reader036.vdocument.in/reader036/viewer/2022071210/6022320203f1901d83623c88/html5/thumbnails/1.jpg)
What Can LEAN Do For
Your CSA Program?
May 1, 2018
Presented by:
Julie Payne, Roanoke City CSA
Jessica Webb, Roanoke County/Salem CSA
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Presentation Overview
Overview of LEAN
LEAN Concepts
LEAN Process Methodology and Tools
Project Examples
Quick Wins
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What is LEAN?
Simply put, LEAN is process improvement!
A management system and philosophy
A continuous improvement methodology
A systematic method for eliminating waste
Improving flow in processes
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Why is LEAN important?
Impact on organization
Work smarter, not harder!
Creating more value for customers
Internal and External “customers”
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Use of LEAN in Government
Department of Social Services
Children’s Services Act
Public Safety
Community Development
Human Resources
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LEAN Concepts –
Identifying Waste
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And the 8th Waste…
Unused talent/skills
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LEAN Concepts - Root Cause
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LEAN Concepts –
Standard Work Clarifies a process and a
person’s role in a process
Documents the current best way
Ensures consistency
Provides stable operations and a baseline for
improvement
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LEAN Process Improvement –
Methodology (DMAIC)
Define
Measure
AnalyzeImplement
Control
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LEAN Tools
Mistake/error-proofing (Poka Yoke)
Go to the source (“go to the gemba”)
Flow Diagram
Check Sheets
5 Whys
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Project ExamplesRoanoke City CSA – TFC Referral Project
Roanoke County CSA – DSS CSA Payment Processing
Project Scope
Team members/stakeholders
Process and Tools used
Implementation
Impact
How much time/resources saved
Extended use to other areas
Lessons Learned
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Quick Wins
Improvement that is visible, has
immediate benefit, and can be
delivered quickly
Examples
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Practical Application
Take 10 minutes to complete your
worksheet
Partner with someone and talk about your
ideas
Sharing is caring!
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Questions