what do tomorrow's service designers need to know?
DESCRIPTION
slides from What do Tomorrow's Service Designers Need to Know? workshop at ServDes, Helsinki 2012TRANSCRIPT
What Do Tomorrow’s Service Designers Need to Know?
Stefan Holmlid, Katarina Wetter Edman, Elena Pacenti, Birgit Mager & Hazel White
define the task
co-designing a process for developing a framework for sharing information and developing service design education
benchmarks
what are the benchmarks for Service Design Education?
content
what is the relationship with other disciplines?
co-design
can co-creation support the development of courses and curricula?
before
partial view of the landscape
during
How do we develop a framework? What are the themes?
after
Keep evolving the framework on Service Design Education wikki
discover define develop deliver
This Master of Business Administration programme is a 1,5 or 2,5 year, 90 ects credits professional programme, which trains students from diverse backgrounds to become practicing service developers. The entry requirement for Master's studies in Finnish universities of applied sciences is that a student holds a Bachelor’s or Master’s level degree and has acquired at least three years of relevant work experience after graduation. This Master's studies degree is provided in English and can be completed alongside a full-time job. The main objective of this degree programme is to provide education which is truly based on genuine competence development needs of companies and other organisations. Katri Ojasalo, Ph.D. Principal lecturer Laurea University of Applied Science
We welcome applicants from backgrounds in Design, Healthcare, Education or Business. Graduates from other disciplines, those without an undergraduate degree but with relevant work experience, will be considered on a case-by-case basis.
M.Des for Services University of Dundee
M.F.A Service Design, SCAD
The aim of the MA in Service and Experience Design is to develop professional skills for designing the customer experience as well as service innovation. ADMISSION: Higher Education Degree (24+) LANGUAGE English. DURATION 12 months (full time) FIRST INTAKE September 2011
“have theories, concepts and frameworks of the socio-material worlds within and for which they design
have theories, concepts and frameworks of the organisations, communities, projects and teams within and for which they design
be able to explain where they themselves are located and accountable in the contexts in which they work”
Lucy KimbellHead of Social Design, Young Foundation
What Do Tomorrow's Service Designers Need to Know? what are the three ‘must haves’
“See the whole service system and explain that to stakeholders
Be able to communicate user experiences
Learning to experience prototype”
Rory HamiltonFreelance Service Designer live|work and Orange
What Do Tomorrow's Service Designers Need to Know? what are the three ‘must haves’
Customer/user value formation
Business value formation
Visualising processes, concepts & systems
Katri OjasaloHead of Master's Degree Programme in Service Innovation and Design at Laurea
What Do Tomorrow's Service Designers Need to Know? what are the three ‘must haves’
Services are systems rather than non-goods
Suitable ways of visualising services
Prototyping the intangibleFabian SegelströmPhD student in Service Design at Linköping University
What Do Tomorrow's Service Designers Need to Know? what are the three ‘must haves’
M.F.A Service Design, SCAD
Understanding the contextual forces that shape a project
Developing empathy with stakeholders
working in multi-disciplinary teams, solving communication problems, and practicing ethically
Natalie StephensonJames Cook University, Australia
Lucy Kimbell, Rory Hamilton, Katri Ojasalo, Fabian Segelström
What Do Tomorrow’s Service Designers Need to Know?
What are your themes?
Workshop
populate themes
PrototypingFraser Bruce
20 credits
Mindful Design PracticeHazel White20 credits
Futures ModulesStrategic Information Design,
Teaching or Placement
Strategic DesignProf. Tom Inns
20 credits
dec
People, Design + Services
Fraser Bruce 20 credits
febjan mar apr may jun july augnovsep oct sep
semester onecertificate
semester twodiploma
Design ResearchProf. Mike Press
20 credits
Masters ProjectRealisation +
CommunicationHazel White60 credits
semester threemasters
discover define deliver
Master of Design for Service Modules
M.Des for Services University of Dundee
Workshop
sort
What Do Tomorrow’s Service Designers Need to Know?
Stefan Holmlid Linköpings Universitet, SwedenKatarina Wetter Edman Center for Service Research, Karlstad, SwedenElena Pacenti Domus Academy, Milano, ItalyBirgit Mager Köln International School of Design, Cologne, GermanyDaniela Sangiorgi Imagination, University of Lancaster, UKStuart Bailey Glasgow School of Art, UKHazel White University of Dundee, UK
http://bit.ly/servdesigneducation