What Happens When

Salesforce And Social Media

Work Together?

In 2009, blogs and social networking sites like Facebook and

Twitter surpassed email for the first time as the top online

destinations for American Internet users, so the importance

of these platforms is unquestionable. Social media branding

with salesforce is effective, as it is a natural extension of the

services salesforce provides.

Salesforce aims at building a technology platform to manage a

business’s entire customer experience across channels on that one

singular platform.

Think Sales,

Think Social

Media

Building a good product is not enough; you have to sell it right and to the

right people.

Social networks are a great listening platform, a great way to quickly and

easily find out about trends in the industry but still more importantly what

people are saying about your competitors and about you.

Sales leads use social media for a great opportunity to reach out to

customers and prospects.

You can Identify and analyze conversations about your company, products

and competitors with the leading social media monitoring and engagement

tools on the salesforce platform and then route important insights to

sales, customer service, PR and community managers for outreach and

engagement.

Ads Assist You

A simple Twitter search can uncover some surprising insights about

your sales.

Social media offers a plethora of features that can be utilized to analyze

the overall growth of your business.

When it is social media, you do not have to wait for the data; you can

launch an ad campaign and then see the results of that campaign

flourishing without waiting for the comprehensive data which is to be

analyzed.

Keep Them On

Their Toes

It’s all about customer satisfaction. Today’s customer

demands more than just a cursory contact on email.

The customer today looks beyond campaigns and

Service Cloud provided tools to manage e-mail

interactions.

The conundrum is solved by introducing social media

in the whole cloud paradigm.

The experience goes form being professional and

drab to exciting and rounded. Building connections that

create loyal brand advocates is easier through social

media than through e-mail.

This leads to Creating a bridge between your

employees and your customers - a seamless

communication channel.

The

Salesforce

Benefit

When its salesforce, you can be assured that the support and features you get

would far exceed a conventional CRM.

The apps that can be built with salesforce and the power of the salesforce1

platform combine together can connect your Salesforce CRM with social

channels Twitter and Facebook.

Monitoring of the online footprint has never been easier. Your business is

completely under your control.

You connect with customers, promote your brand and analyze the impact of

those practices. What is more? You can view the profile of your customers and

sales leads for better business.

Interaction on the social media is one of the increasingly important facets

of businesses that have emerged after the 2000s. It can make or break the

game for a business. Social media also includes photos, videos and other

multimedia content which is crucial to a B2B Marketer and business owner.

What websites and internet presence used to be for businesses in the

early 2000s, that place has been taken by social media in today’s business

paradigm.

Read more on Salesforce:

1. How Salesforce Helps In Getting Higher Sales?

2. Top Ten Checklist For Successful Salesforce Implementation.

3. Intelligentia IT Systems: Paving Way For Salesforce Support Services

Thank you for Reading!

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