why “voice”coolchain.org/websites/cca/images/cca-ecsla_madrid/...marcel kars...
TRANSCRIPT
Click to edit Master title styleClick to edit Master title style
Introducing 3iVoice
The next generation voice solution…
Click to edit Master title styleClick to edit Master title style
Why “Voice” ?
The PrincipleThe Sweet-spotThe Benefits
Most natural form of communicationWhat is learned first ?
Reading / Writing orororor Listening/Speaking
Allows for ‘parallel tasking’, communicating & handling product at the same time
Driving your car & being on the phonePreparing food while singing with the radioHandling product & receiving orders/giving feedback
Voice, LowVoice, Low--barrier Userbarrier User--Interface!Interface!
Voice, ideal user interface ?
People in DC’s…
Communicate
Handle product
...using their ownnatural “voice”
“Voice” – The Principle
WHATWHATWHATWHAT IS IN IT IS IN IT IS IN IT IS IN IT FORFORFORFOR YOUYOUYOUYOU????
Benefits overview
Productivity
Accuracy
Manageability & Training
Safety & Ergonomics
Benefits of integrating “voice”
ProductivityHands Free
More items/grab
Parallel Tasking Possible
End-control eliminated
Administrative tasks
eliminated
The job easier said and done !
AccuracyEyes Free, increased focus
Do it right the first time !Errors corrected on-the-fly
Mispicked quantity
Wrong product
Wrong drop-off point
More data captured
Confirmation of:Equipment
Carrier
Locations
Product-/Batch Number(s
The cheapest moment to correct an error is when it happens !
Manageability & Training
Real Time DataIndividual PerformanceActivity ProgressEasy 1-2-ManyIndividual/group messages/trainingTrainingShorter ramp-up timesException HandlingReact on alarmsIntervene on exceptions
Easier workforce management & follow-up
Ramp-upVoice-assistedTrainee
100%
50%
0%
Day 1
Day 2
Day 3
Day 4
Day 5
Day 6
Day 7
Traditional ramp-up trainee
+35+35+35+35%%%%
(.avi)
Safety & Ergonomics
Less accidents during voice-assisted or dedicated work
More natural way of System-User Interaction, less stress
Better motivation, easier working procedures with voice (assisted) applications
Working in a safer environments to everyone’s benefits
Order picking
The Sweetspot for Implementation
0
10
20
30
40
50Receiving
Put-away
Picking
Replenishment
Staging
Loading
Inventory0
20
40
60 Picking
Replenishment
Put-away
Receiving
Cycle counting
Loading
% of labour% of labour% of labour% of labour----costcostcostcost
The cost of poor quality:
Need for end-of-line checks
Need for checks at store-reception
Handling returns
Re-shipping of correct products
Errors in picking has external effect:
� DECREASED CUSTOMER SATISFACTION !!!
The Sweetspot for Implementation
MOVING FORWARD WITH THE MARKETMOVING FORWARD WITH THE MARKETMOVING FORWARD WITH THE MARKETMOVING FORWARD WITH THE MARKET----NEEDSNEEDSNEEDSNEEDS
Listening to what you need next
Evolution market demand
Visionnaries
•Compete & play with technology
•Demand: ‘Make it work’
Early
Adopters
•Compete on benefits
•Demand: ‘Make it benefit me’
Majority
•Compete on better use, TCO
•Demand: ‘Give me choice’
Now ‘voice solutions’ are commonEarly majority sees benefits proven
DEMAND IS CHANGINGMore applicationsMore voice-enabled clientsEntreprise ready developments
Industry standardsEasier to integrateMore optionsMore Scalable
Asking for choice
ZETES’ PLACE IN THE EMEA VOICE MARKETZETES’ PLACE IN THE EMEA VOICE MARKETZETES’ PLACE IN THE EMEA VOICE MARKETZETES’ PLACE IN THE EMEA VOICE MARKET
How do we fit in ?
Zetes 3iVoiceInnovate – Integrate - Improve
3i’s Core objectives
1st generation Zetes 3iVoice Solution
From centralised competence centre development
Integrating multi-project experience
Replicating best practices
To local implementationsLocal resources trained
Leveraging on International experience
Open for the future
With a clear focus on scalability and replication of standard components
Make integration easy
Bring out the best in everyone
Make better decisions
Offer best-fit user interface
3iV Cornerstones for succes
On the foundations of over 1000 projects
New industries, multiple applicationsBeyond pure picking in food and retail…On more than just dedicated specialist platforms
More applicationsFull time voiceOrderpickingCross DockingInventory(Pallet) Moving…
Voice-assistedReceivingPrice-checkingQuality Assurance…
Ready for today’s & tomorrow’s market
Specialist, dedicated hardwareVoice centric applications
Full-time use
Standard, certified platformsVoice-assisted, multi-modal applications
Part-time use
Fine-tune your TCO with a wider range of available platforms
46%
20%
10%
11%
13%
Example Distribution DC UsersExample Distribution DC UsersExample Distribution DC UsersExample Distribution DC Users
Full-time, voice
centric Picking
Part-time, voice
centric Picking @
peak-time
Full-time, voice-
assisted
Replenishment
Use of industry standards
Seamless integration in any IT infrastructure
Developed in JAVA (J2EE)
SAP Certified integration
Proven scalability
Multi-server installations
Remote site support
Full redundancy capable
3iVoice: Enterprise Ready
Respect for host-logic� Direct integration !!!
No external databases if not requiredNo external business logic if not requiredNo extra servers if not required
Minimized ‘coding’ exercisePre-configurable set-up filesStandardized deployment approachGUI-guided procedures for ZETES professionals
3iVoice: Easier to integrate
1 integration:Pure direct integrationMulti add-on services
3iV Cockpit – extensive real time reporting3iV Configurator – optimizing user-dialogues & application configurations3iV Business Navigator – complementing execution logic where needed
Multiple clientsVoice dedicated specialist devicesVoice-enabled generic handheld terminals
3iVoice: More options
WHAT’S NEXT ?WHAT’S NEXT ?WHAT’S NEXT ?WHAT’S NEXT ?
A solid foundation for your mobile applications tomorrow
Voice-enable existing RF terminal applicationsImpact existing voice-only applications
Voice-training:Now = 1-by-1 with training device3iVoice = speaker-independent with on-the-fly optimalization
Help functions:Now = limited to voice-only3iVoice = screen for additional info
Insight workload:Now = TTS of only some header-info3iVoice = insight in list, personal reprioritisation possible
OpportunityExtend existing App’s
No lockNo lockNo lockNo lock----in !in !in !in !Voice available on wider range of certified hardware
3iVoice: client agnostic
Consequently:New technology available on terminalsBluetooth, GPRS, UMTS,GPS, …
Personal RFID readers, imagers, mobile printers
� SynergySynergySynergySynergy with with with with voicevoicevoicevoice improves improves improves improves op’sop’sop’sop’s
OpportunitySynergy new technologies
Go for best-fit user-interface !
� Don’t overdo it.On accuracyWrong interface can distract userRight one will eliminate margin for error
On productivityCorrect interface = fastestToo much alternatives = slower
On workgroup managementStreamline op’sMake best use of available interfaces
Evaluate Impact
Click to edit Master title styleClick to edit Master title style
More information?
Marcel KarsMarcel KarsMarcel KarsMarcel Kars
+31-653-816532
www.zetes.com