why buy from interactive intelligence?

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Cloud and on-premises delivery models Innovation Sources: Miercom’s 2013 Performance-Verified certification for Customer Interaction Center™ 4.0 (contact center). Gartner’s 2014 Magic Quadrant for Contact Center Infrastructure, Leaders Quadrant. Software Magazine’s 2013 Software 500 (a ranking of the largest software and services providers in the world.) Voice Self-service CRM and UC Integrations Multichannel ACD Outbound Dialing Workforce Optimization Unified Communications Mobile Business Process Automation Collections Reporting TM 1 st 1 st 1 st 1 st 1 st 1997 2001 2002 2005 2006 2007 2009 All-in-one platform offering PBX, ACD, IVR and presence Skills-based routing of calls, chats, emails (MMQ) Quality monitoring 1 st SIP- architected IP contact center suite Speech- enabled IVR Agent scoring Interaction tracking WFM All-software IP PBX Screen recording SIP-based predictive dialing SIP-based multi-site routing Status sync to Microsoft Lync Automated post-call customer satisfaction surveys IP COMMUNICATIONS Knowledge base Predictive dialing 1998 1999 2003 2004 2008 1 st Communications- based process automation Contact center choice of CaaS or premise 2010 2011 Insurance vertical solution ARM vertical solution Real-time speech analytics 2012 Mobile customer service SOLUTION BREADTH AND DEPTH Cloud-based orders in 2013 were up 87 percent year-over-year CaaS seat CAGR up 67 percent (compound annual growth rate 2010 to 2013) INTERACTIVE INTELLIGENCE WHY Miercom’s 2013 “Performance Verified” certification for Customer Interaction Center™ 4.0 (Contact Center) Positioned as a Leader in Gartner’s Magic Quadrant for Contact Center Infrastructure, Worldwide (six consecutive years) Software Magazine’s 2013 Global Top 500 Software and Services Companies (13th consecutive year) EU/SWISS SAFE HARBOR ISO 9001:2008 ISO 27001:2005 JITC PCI DSS 2.0 SSAE16 SOC2 TYPE II Certifications OVER OVER in more than 100 countries in approximately 60 countries 87 67 2013 2012 $318.2 M $237.4 M Revenue Growth $318.2 million An increase of 34 percent over 2012 1,900 GLOBAL EMPLOYEES 6,000 CUSTOMERS OVER OVER 350 RESELLERS In business since 1994, backed by more than COMMUNICATIONS IN THE CLOUD GROWTH COMPANY ACHIEVEMENTS AWARDS

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Page 1: Why Buy from Interactive Intelligence?

AWARDS

Cloud and on-premises delivery models

Innovation

Sources:

Miercom’s 2013 Performance-Verified certification for Customer Interaction Center™ 4.0 (contact center). Gartner’s 2014 Magic Quadrant for Contact Center Infrastructure, Leaders Quadrant. Software Magazine’s 2013 Software 500

(a ranking of the largest software and services providers in the world.)

Voice Self-service

CRM and UC Integrations

Multichannel ACD

Outbound Dialing

Workforce Optimization

Unified Communications

Mobile

Business Process Automation

Collections

ReportingTM

1st

1st1st 1st 1st

1997 2001 2002 2005 2006 2007 2009

All-in-oneplatform

offering PBX,ACD, IVR and

presence

Skills-basedrouting of

calls, chats,emails (MMQ)

Qualitymonitoring

1st

SIP-architectedIP contact center suite

Speech-enabled

IVR

Agentscoring

Interactiontracking

WFM

All-softwareIP PBX

Screenrecording

SIP-basedpredictivedialing

SIP-basedmulti-siterouting

Status sync toMicrosoft Lync

Automated post-call customer satisfaction surveys

IP COMMUNICATIONS

Knowledgebase

Predictivedialing

1998 1999 2003 2004 2008

1st

Communications-based processautomation

Contact centerchoice ofCaaS orpremise

2010 2011

Insurance verticalsolution

ARM verticalsolution

Real-timespeech

analytics

2012

Mobilecustomer

service

SOLUTION BREADTH AND DEPTH

Cloud-based orders in 2013were up 87 percent year-over-year

CaaS seat CAGR up 67 percent (compound annual growth rate 2010 to 2013)

INTERACTIVE INTELLIGENCEWHY

Miercom’s 2013 “Performance Verified” certification for

Customer Interaction Center™ 4.0 (Contact Center)

Positioned as a Leader in Gartner’s Magic Quadrant for

Contact Center Infrastructure, Worldwide (six consecutive years)

Software Magazine’s 2013 Global Top 500 Software and

Services Companies (13th consecutive year)

EU/SWISS SAFE HARBOR

ISO 9001:2008

ISO 27001:2005

JITC

PCI DSS 2.0

SSAE16 SOC2 TYPE II

Certifications

OVER OVER

in more than 100 countries

in approximately60 countries

87 67

2013

2012

$3

18.2

M

$2

37.

4 M

Revenue Growth$318.2 million An increase of 34 percent over 2012

1,900 GLOBAL EMPLOYEES

6,000CUSTOMERS

OVER OVER

350RESELLERS

In business since 1994, backed by more than

COMMUNICATIONS IN THE CLOUD GROWTH

COMPANY ACHIEVEMENTS

AWARDS