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AW7 Concurrent Session 6/13/2012 2:30 PM
"Why Continuous Improvement Programs Fail: Can Kaizen and WIP Help?"
Presented by:
Michael DePaoli VersionOne, Inc.
Brought to you by:
340 Corporate Way, Suite 300, Orange Park, FL 32073 888‐268‐8770 ∙ 904‐278‐0524 ∙ [email protected] ∙ www.sqe.com
Michael DePaoli VersionOne
A contributor to the IT community for twenty-six years, Michael DePaoli has been learning, practicing, and helping others use agile and lean approaches to software development since 1996. Michael’s area of expertise is helping organizations craft agile transformation approaches that not only educate and establish agile and lean values, principles, and practices to begin an agile/lean transformation but also to craft a strategy for the change needed to successfully scale and integrate agile within an organization. Michael has a keen interest in applying complexity theory thinking with an interdisciplinary studies approach to his work.
Why Continuous I t P F ilImprovement Programs Fail – Can Kaizen and WIP Help
Michael DePaoliSr. Agile/Lean Coach, [email protected]
AD West 2012
Welcome – About your Speaker
Michael DePaoli• Agile / Lean Coach, VersionOne• 13 Years combined Agile and Lean
experienceexperience• 26 Years in software industry – roles
from developer to CTO, Product Owner, Management Consultant
• Specializing in helping companies craft strategies for Lean-Agile transformation and context specific tactics leveraging systems & interdisciplinary thinking
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[email protected]://www.linkedin.com/in/mdepaoli@AgileMike
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“It is not necessary to change. Survival isIt is not necessary to change. Survival is not mandatory.”
W. Edwards Deming
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Share what has impeded your Team’s Continuous Improvement Efforts?
Sailboat Innovation Game
Continuous Improvement Paradise
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• Magical Thinking
• Teams executing a PDCA cycle and forget the ‘C’
Why Do Continuous Improvement Efforts Fall Short?Report From My Experience
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• Assumption that continuous improvement at the Team level is an innate skill
• Company Culture Doesn’t Value It…aka it doesn’t value learning
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Magical Thinking
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Denial
PD A
The Missing ‘C’
PD A
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e M ss g C
Continuous Improvement Isn’t an Innate Skill of Teams
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Company Culture doesn’t value Learning hence no Continuous Improvement
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Improvement in Organizations requires change of one type or anotheryp
Why does change fail so frequently?
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Because Size Matters!
When it comes to change
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Big Changes Can Be Scary… Cause a more primitive response
OrHere’s how your role will change working within the Scrum process……
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Product Manager
Don’t awaken the Amygdala!
It can override our Neocortex
Our 3 Brains
Our rational brain
(AMYGDALA)
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How do we enable continuous improvement without having continuous fear…?
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Kaizen
To Make Better
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o Ma e Bette
• Kaizen enables“continuous improvement”
• Kaizen deals in the small – small thoughts, actions, and rewards
• Small change avoids fear response
• Many small changes can quickly result in big change without the overhead
• Roots in TWI
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“All changes, even positive ones, are scary. Attempts to reach goals through radical or revolutionary means often fail because they
Why Kaizen Works
heighten fear. But the small steps of Kaizen disarm the brain’s fear response, stimulating
rational thought and creative play.”
One Small Step Can Change Your Life: The Kaizen Way- Robert Maurer, PhD.
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• This small change can have dramatic affect in improving cycle time, throughput and quality
• It provides a means to enable continuous improvement
WIP Limits – A Small Change With Big Impact
WIPL M T
Product Quality Customer Satisfaction
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LIMIT
Process EffectivenessSocial Capital
WIP can provide a process an immune system like response to impediments
f h f dIt can free up the time for improvements and innovation to occur
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Swarming Behavior on Bottlenecks
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Know what you'd like to improve? What will you measure to know that you are improving? y p g
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• We shared experience of Why continous improvement / change efforts fall short
• Explored why change fails Our brain and the importance of
Review
• Explored why change fails – Our brain and the importance of the size of change
• Explored Kaizen
• Looked at introducing WIP as an Example of Kaizen
• Improvement requires measurement, else how do you know
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Improvement requires measurement, else how do you know you’re improving
Q&A Opportunity
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• Dan and Chip Heath, Switch, 2010
• Robert Maurer, Ph.D. , One Small Step Can Change Your Life: The Kaizen Way
D id J S d d M E B “A L d ’ F k f D i i M ki ”
References
• David J. Snowden and Mary E. Boone, “A Leader’s Framework for Decision Making”, Harvard Business Review, 2007
• Eric Ries , The Lean Startup
• James Thorton, “Humans have three brains” , article posted on site “The Book of Threes -a Subject Reference Encyclopedia”
– Article: http://www.threes.com/index.php?option=com_content&view=article&id=2472:humans-have-three-brains&catid=70:science&Itemid=52
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Thank you for attending!y g
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