wicresoft _telecom managed services

Telecom Managed Services

Wicresoft offers IT solutions to run your business more efficiently and more competitively in a data filled world.

Wireless

Wireline

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Benefits of Telecom Managed Services Reducing costs, improving quality and quickly delivering products to market are critical to the competitive telecom industry. A managed services solution enables growth and compliance with strict service level agreements while requiring less operating capital and less management resources.

Wicresoft’s managed services offering allows improved customer service delivery by improving accuracy and accelerating productivity. There are no additions to your staff and payment is only due upon accurate completion of work. Our managed services teams act as an extension of your company. We take pride in building a long-term, lasting partnership by helping to successfully complete your business objectives. Wicresoft stays closely involved with your management team to ensure that all processes, procedures and standards are followed while maintaining the highest quality standards.

Services Offered

Negotiate and document orders with customers for requested products and services. Retail, commercial, and carrier quality assurance that ensures that sales functions,

network industry data and internal operations are processed correctly to deliver products and services on time.

Test and turn-up of diverse devices and network elements supporting end user, commercial, and carrier products.

Basic and complex customer order design or work order requests for service or core/transport network elements.

Reconciliation, resolution and settlements of end user or carrier access billing elements.

Copyright 2016 Wicresoft North America

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Return on Investment

In today’s marketplace a fully burdened employee can cost 1.5x or higher of a base salary. Employers are realizing that employees are only productive about 60% of the day for reasons including social media, email, and daily interruptions. In addition to lost efficiencies, it is estimated that attrition of skilled workers can cost your company up to 213% of their salary.

The investment you make in Managed Services will provide clear and significant ROI based on the elimination or reduction of costs for salaries, benefits, recruiting, training, communications, equipment, office space, furniture, overtime, administration and attrition.

Our customers typically realize over a 30% ROI. In addition, error rates are reduced up to 50% and rework by over 50% which provides increased productivity and increased customer satisfaction.


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Case Study: Quality Assurance

In this example, Wicresoft provided telecom managed services to one of the largest national telecom providers in the country. The customer asked Wicresoft to assist in development and implementation of a quality assurance service delivery process for over 4,000 circuits per month.

The goals were to improve the existing process which had a 50% error ratio, increase productivity, and improve time to market. Wicresoft took responsibility for stages of the process beginning at receipt of commercial orders, all the way through handoff to circuit design. Working hand in hand with management, Wicresoft created a new process tailored to improve operations. 14 individual contributors were hired along with one project manager to review orders. Additional responsibilities taken over were to create CLLI (Common Language Location Identifier) codes and naming conventions, verify fiber designs, as well as validate customers, sites, equipment, cable, paths, route information and IP Addresses. After training and process improvement, the team completed between 4,000 and 7,000 circuits per month with a 90% improvement in accuracy. This allowed the vast majority of circuits to be designed without fallout. The percentage of met commitments was also increased. Circuit ID creation SLAs (24 and 48 hour) were met 100% of the time.

“Partnering with Wicresoft has allowed us to exceed all SLAs for Cell Tower Backhaul products. We were able to acquire 300 sites that were previously served by an

incumbent provider. The wireless provider shared that it is mainly due to how well our teams, managed and staffed by Wicresoft, are performing across the board on

installs, NNI re-grooms, and upgrades.”

Provider Feedback: January 14, 2016


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Case Study: Validation Process

In this case, Wicresoft partnered with a large triple play provider to implement a validation process to compare network inventory system records against actual connections in the field. The provider had a significant number of mismatched records causing rework during the design and provisioning processes. The team performed a stare and compare process, corrected network inventory records, and set indicators that notified the NOC (Network Operations Center) that the circuit is ready for monitoring. This new process improved record accuracy, reduced rework of circuit designs and established continuity between what was in the field and what was in the network inventory system. SLAs (Service Level Agreements) were met 100% of the time.

Why Wicresoft for Telecom Managed Services

• Wicresoft has over 25 years of experience supporting telecom companies and functions.

• Wicresoft balances staff to accommodate fluctuating work volumes while maintaining quality.

• We use your service delivery applications.• Workers are remote, avoiding location costs.• Workers provide laptop equipment that meets your application and operating

system standards. • Wicresoft assumes responsibilities for employees and benefits.• You do not pay for rework.• You never pay a premium rate for overtime. • Increased productivity.• Wicresoft meets SLAs.• No turn-over or new hire training. • Wicresoft follows industry standards and guidelines. • You have limited responsibilities for day-to-day management.• Limited application support. • You do not pay for lost work time. • There is no investment in people, benefits, administration or supervision. You pay a

negotiated flat rate per accurately completed task.


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About WicresoftWicresoft offers consulting services and IT staffing throughout the United States and around the globe with offices in Asia, Europe, North America, and other locations. With over 4,000 employees, Wicresoft provides services to many of the largest Fortune 500 companies including Walmart, Microsoft, Citi, and Honeywell.

Customers have the flexibility to choose consulting solutions and managed services with proven methodologies to handle entire projects, or IT staffing to enhance their existing workforce. Turnkey solutions are also available to provide customers in vertical markets a competitive edge in time to market for new initiatives.

As a Gold Partner, Wicresoft has partnered with Microsoft for over 12 years and has become one of its largest partners with over 2700 Microsoft dedicated resources worldwide.

Wicresoft is known for the highest quality professional staff and processes that lead the industry in innovation and efficiency.


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People for Productivity

For more information, please contact us at

Craig HockerClient [email protected]

http://wsna.io


wicresoft _telecom managed services

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