wildix convention 2014 presentation

WILDIX CONVENTION 2014January 16, 2014

WILDIX CONVENTION 2014

STEFANO OSLERCEO WILDIX


CYCLE OF EMPLOYEE ENGAGEMENT

+ PRODUCTIVITY

+ ENGAGEMENT


CHANNEL EFFECTIVENESS

chat

FEEDBACK


Off-site employees generate complications in:

Beth N. Carvin -‐ Mentor Scout

REMOTE EMPLOYEES ENGAGEMENT

Managers have a harder time monitoring and motivating by long distance, which can lead to more errors, less trust, lower productivity and

increased employee turnover.

communication + management + team building + extracting peak performance

=


• Increase the communication frequency• Encourage small talk during remote interactions. • Maintain continuous communication through multiple channels.

How can employers keep remote workers engaged?

Beth N. Carvin -‐ Mentor Scout


REMOTE ENGAGERS

PRESENCE

MOBILITY

ESCALATION


€

COSTS

REVENUE


2013 OBJECTIVES

Italian Market Deployment

Wildix France development after StartUp

Seed business in new markets

+ 28,8%

+ 107%

Bulgaria - Switzerland- Germany


2013


H&M SUCCESS STORY

182 Shops in France


H&M SUCCESS STORY


H&M has chosen the Wildix solution since it integrates all the types of media gateways that can be installed remotely (BRI, PRI, FXS, FXO, etc) and offers the possibility to implement a large-scale high-quality W-AIR network.

“I’m a certified expert of the Alcatel Systems but I’ve seen no solution comparable to this one, so easy to install and to maintain, with such a number of features and at this price”

Jean Philippe DernoncourtALSOTEL Sarl

Wildix Gold Partner


WALL PANEL DISPLAY


WMS 3.20 RESULTS

WebAPI - Ad Hoc application with WebAPI (Magneti Marelli)

Less bandwidth issues - Better quality

Faster upgrades with no crashes -70%

Faster provisioning -40% of time


JANUARY 2014 TECHNICAL NEWS


INTRODUCING WMS 3.40

18%

22%

27%

33%

WMS 3.40

New redundancy model

New professionals sounds IT/EN/DE/FR

URI scheme for tel: sip:

anti SIP-ALG Technology


ENGAGEMENT TROUGH UC

WebAPI 2.0

File transfer

Out of the box CEBP

Usability

Consistency between iPhone* / iPAD* / Browser / Android*


DIMITRI OSLERCTO WILDIX

TECHNICAL POINT


WMS NETWORK AUTO RECOVERY

M

SS

WMS 3.20

X

CALL

NO


WMS NETWORK AUTO RECOVERY

M

SS

WMS 3.40

X

CALL

OK


WMS NETWORK SURVIVABILITY

S/MS/M

WMS 3.20

X

CALL

NO


WMS NETWORK SURVIVABILITY

S/MS/M

WMS 3.40

X Internal CallsOutgoing Trunk Calls


ANTI SIP-ALG BLOCKS

InternetWildix PBX

RemoteExtensionor MGW

Router / Firewall

SIP Packets Rewriting!

Router / Firewall

SIP Packets Rewriting!

X X


ANTI SIP-ALG BLOCKS

Automatically provision all remote phones and Zero Distance, MGWS to connect via SIP-TLS / SIP-TCP connection

InternetWildix PBX

RemoteExtension Router / Firewall Router / Firewall

SIP-TLS Connection

SIP-TLS Connection


URI TEL: SIP: SUPPORT

One click on any website or mail and the call starts.

tel: +358-555-1234567sip: +358-555-1234567

tel: +358-555-1234567sip: +358-555-1234567

<a href = “sip:+3585551234567>


URI TEL: SIP: SUPPORT COMPATIBILITY


NEW PROFESSIONAL SOUNDS IT/EN/DE/FR

NEW INTERFACE TRANSLATIONS


MGW BRI/ISDN POE SUPPORT

W01BRIW02BRIW04BRI

Wildix Phones

WAIR-BASE

W01GSM

W01FXS

W04FXS

W04FXO

WildixPoE Switch


PBX PLATFORM 2014

NEW HARDWARE

4GIGA PORTS

ATOM

D525 2GB RAM

WGW250WGW500WGW1000WGW5000

1GB RAM

WGW08WGW16WGW40WGW90

DUAL CORE

1.80 GHZ


Geographical data

Visitors data

KITE RESULTS


KITE AWARDS

WebRTC - Paris

10-12 dic 2013

Santa Clara - CA

19-21 nov 2013

16 -12 ott 2013

Reseaux & Telecom Paris

1


CUSTOMER KITE ENGAGEMENT


KITE 2.0

• desktop/application sharing• social - facebook linkedin• Web ACD Web in WebAPI - Groups - chat transfer• KITE file transfer - DataChannel• KITE embedded



TECHNICAL POINT


KITE 2.0 SOCIAL

Single Sign-On

Avatar + Name

Contact Info

Increase Friends


KITE 2.0 ANTI FIREWALL

Audio / Chat Over TCP Ports 80 / 443

99 % Audio Call Success

Internet Firewall


...

KITE 2.0 FILE TRANSFER

• WebRTC DataChannel• Point 2 Point• Secure• System Log• Traceable

Realtime

email

FTP

USB


KITE 2.0 EMBEDDED

Easy to integratePro-ActiveCustomizable via CSS


KITE 2.0 AGENTS GROUPS

Auto RouteTransferCall Group


KITE 2.0 API

e-commerce website

Logged User

Token

Token

TokenToken

CTIconnect

Navigation Path Info

Call Notification

Operator

Kite Mediator

cloud


KITE 2.0 DESKTOP SHARING

HTML5 ViewerWindows / Mac Os XPresentationsRemote Support


• Mobility, BYOD and data center agility impel significant changes in the LAN edge and in the data center network. • Many network planners are unprepared for their massive effects. • Network planners should view business adoption of mobile devices as the trigger point where the wireless LAN evolves from being a "nice to have" extension of the wired LAN to being a business- critical network.

BYOD

Gartner Research DocumentAgenda Overview for Enterprise CommunicaFons Strategies, 2014

Bjarne Munch Jan 02 2014


BYOD THE CHALLENGE

BYOD requires applications - Which ones? (Skype, WhatsApp, Viber

vs browser / mail /calendars)

Security issues - Yet Another Authentication

Rely on WiFi - WiFi DOESN’T work for RTPs - no support for roaming


WI-FI NETWORK

Very hard do deploy

Voice over Wifi - Roaming


WI-FI SECURITY

Difficult integration with external sources

Shared passwords


WI-FI APPLICATION

Skype, WhatsApp, Viber =

dis-unified communication

NO Engagement


INTRODUCING OVERLAY

The Zero Latency Roaming WiFi An access point that covers 3k sqm

Enterprise UC&C Apps for any device

Security integrated in WMS - Active Directory



TECHNICAL POINT


OVERLAY SYSTEM ELEMENTS

WiFi Radio Switch

Access Point


WIFI COVERAGE

11 6 1

1 11

11 6 1

WiFi AP Channels MAP 3D planning


OVERLAY COVERAGE

Overlay Single Channel MAP

Overlay Coverage

Overlay Channel

Overlay CLOUD


WIFI ROAMINGCH 6 CH 1

WI-FI AP1 WI-FI AP 2

Packet loss andcall drop

in Roaming Area


OVERLAY ROAMING

OVERLAY SPOT OVERLAY SPOT

Overlay Coverage


OVERLAY PRIORITIZATION

Voice 2.4 GhzData 5 Ghz

Overlay Coverage

Overlay SPOT

Overlay SPOT

Overlay SPOT

HIGH

LOW

PRIORITY


WIFI SECURITY

• Shared password• Weak encryption• No built-in guest management• No corporate policies


OVERLAY SECURITY

• CTICONNECT INTEGRATION• Embedded Captive Portal with CTIconnect credentials • ACTIVE DIRECTORY• MySQL• MsSQL• LDAP


• Ready for Guests Access• Integrated with CTIconnect Phonebooks • Access Credentials via SMS *• High customizable for customer’s needs

OVERLAY CAPTIVE PORTAL


OVERLAY CORE

• Built for 802.11n• Robust security (WPE, WPA, WPA2 Personal & Enterprise)

• http / https access• Superior Wireless Lan Connectivity• 16 Spots (one gateway)• 32 Spots (two gateways)• 2 Ethernet/optic ports upstream for redundancy features

• PoE support


OVERLAY SPOT

• PoE Powered by Overlay Core• No Upgrade• Support 802.11a/b/g/n• 2 Radio (2.4/5.0 Ghz)• 2 Antennas MIMO 802.11n• Plug&Play• High Throughput• 20/40 Mhz Channel Width


OVERLAY INFRASTRUCTURE

Coverage 3000 sqm


BYOD requires applications - Which ones? (Skype, WhatsApp, Viber

vs browser / mail /calendars)

Security issues - Yet Another Authentication

Rely on WiFi - WiFi DOESN’T work for RTPs - no support for roaming

BYOD THE CHALLENGE


CTICONNECT ENGAGE

• iPAD App• Website integrable• WebRTC based Audio Calls• File Transfer


EXHIBITORS