wildix german convention presentations 2017 | frankfurt am main
TRANSCRIPT
#wconvention
Wildix Convention 2017
#wconvention
Stefano Osler
Review 2016Emiliano Tomasoni &
Laura Piaz
Marketing
Frédéric Oster
Ergebnisse 2016
Fabrizio Di Chello
Technical Point 2017
Frédéric Oster
Sales Point 2017
2016 Review
20062014
2016
20122016
2016
DACH Region
+89%
France
+47%
Italy
+17%
+27%
+20%+39%
+31%+26%+48%
+20%
#wconvention
Wildix Convention 2017
Frédéric OsterCountry Manager DACH
#wconvention
Ergebnisse 2016
Wildix DACH Performance
Ergebnisse 2016
๏ Umsatz DACH: 515 k€
‣ 400 k€ in DEU ‣ 40 k€ in OES ‣ 75 k€ in SWZ
๏ 70% mit bestehenden Partnern ๏ 30% mit neuen Partnern (SK)
๏ 50 Neue Partner
Was haben wir verkauft 172 Telefonanlagen: 91% HW - 5% Cloud - 4% Virtual
‣ 20x WGW < 08 ‣ 50x WGW08 ‣ 70x WGW16 ‣ 20x WGW40 ‣ 10x WGW90 ‣ 2x WGW250
‣ 90x Collaboration ‣ 60x CDR-View ‣ 50x Kite
‣ 900x IP-Telefone ‣ 150x DECT-Basisstationen ‣ 460x DECT-Telefone
Referenz-Projekte
Wildix-Partner in der DACH-Region23/01/2017 Wildix Händler in der DACH-Region
https://www.google.com/maps/d/u/0/viewer?mid=1rAwEXCnruadycmX9qTkM3qPJ5qg&ll=50.453981339621116%2C10.828763578125063&z=6 1/2
MAP LEGEND
Wildix DACH
๏ Insgesamt 95 Partner in der DACH-Region: 70 in DEU - 5 in OES - 20 in SWZ
๏ 1 Value added Distributor in DEU, OES und SWZ
๏ 300 TK-Anlagen installiert
๏ 7.000 Wildix-User
Was ist positiv & was können wir verbessern
➡ 50 neue Partner pro Jahr ➡ Bestehende aktive Partner werden immer aktiver ➡ Sehr gute Zusammenarbeit mit unseren Distributoren
➡ 70 % vom Umsatz werden von nur 10 Partnern erzielt ➡ Was machen die anderen?
‣ TK ist nicht das Hauptgeschäft? ‣ Andere PBX-Hersteller? ‣ Probleme Neukunden zu gewinnen?
Wie können wir unterstützen?
‣ Vertriebsschulungen? ‣ Vorort Unterstützung? ‣ Vertriebs- & Marketing-Unterstützung?
Danke für Ihr Feedback!
Wildix DACH Sales Team: Immer für Sie da !
#wconvention
UC&C - Fokus 2017
UC&C - Lösungen sollten helfen,
‣ Kunden zu gewinnen und zu behalten
‣ die Effizienz und Produktivität des Unternehmens
zu steigern
‣ technische Komplexität zu reduzieren
Das UC - Versprechen
Wie es sein sollte
‣ Man sollte schneller und besser mit seinen Kunden
dank UC kommunizieren
‣ Die UC-Lösungen sind für die Mitarbeiter einfach zu
benutzen
‣ Die Systeme sind sicher und einfach zu verwalten
‣ Es wird nicht genug über UC mit Kunden kommuniziert
‣ Mitarbeiter müssen mit verschiedenen Tools ineffizient
arbeiten
‣ Die IT-Abteilung muss gegen eine erhöhte technische
Komplexität kämpfen und dies generiert hohe Kosten und
Sicherheitsprobleme
Wie es wirklich ist
Weil der Markt von einigen Players verdorben ist:
‣ Traditionelle TK-Hersteller mit unvollständigen oder zu
komplexen UC-Lösungen
‣ Traditionelle TK-Betreiber fokussieren sich meistens nur
auf Traffic oder Flatrates
‣ Neue UC-Anbieter mit Open Source - Lösungen
UC-Lösungen halten nicht ihr Versprechen
‣ Mehr Kommunikation mit Kunden z.B. via Kite
‣ Mitarbeiter arbeiten gerne mit Collaboration und unserer
mobilen App
‣ Einfachheit bringt Sicherheit: Kein VPN, kein SBC, dank
integrierter Sicherheit
Mit einer einzigen ergebnisorientierten Lösung:
Wildix kann das UC-Versprechen halten
Unser Fokus in 2017
‣ WebRTC
‣ Cloud
‣ Collaboration und mobile Apps
‣ Security through simplicity
‣ Mehr Support für unsere Partner
#wconvention
MarketingEmiliano Tomasoni
products
sales
marketing
press & publicity website
corporate imageevents
results
marketingdo
marketingsupport
Communicate !
data vs.
storiesKouzes and Posner (2002)
Communicate !
#wconvention
Marketing DACHLaura Piaz
2014Wildix was born
2016First Convention
2015 Team Grows
marketingdo
Problem first
Problem first No social
Technical Questions
Wildix Tech Wizards
No Ticketing
Features request
Wildix Tech Wizards
Problem second
Problem first No social
Problem second
Problem first No social
No customer
stories
Wildix Partner
Anforderung:
Kostengünstige und flexible Anbindung von Heimarbeitsplätzen.
Großes Steuerbüro mit vielen „Mutti´s“ und ständigem Wechsel des Personals.
Die Lösung:
Projekt „Heimarbeitsplätze“
Wildix WGW90 mit UC
- Handy App installiert - Registriert - Heimarbeitsplatz fertig!
- Wer will bekommt noch ein Bluetooth Headset dazu.
- Kostengünstiger und einfacher geht´s nicht - Ohne Router, VPN und Hardware
- Zudem haben wir bei diesem Kunden noch über die W-TAPI den ESTOS/DATEV Server im Rechenzentrum angebunden!
Projekt „Großes DECT System“
Anforderung:
DECT Abdeckung in großen Hallen und Außenstellen.
Anbindung nicht über Kupfer möglich
Die Lösung:
Wildix WGW250
- 22 Wildix DECT Basen over IP
- über 140 WAIR 70 und WAIR 150
- 15 Wildix POE Switche mit Glasfaseranbindung
- Aufbau eines eigenen Netzwerks für Telefonie
- Vorbereitung: DECT Messung und Programmierung - Umschaltung am Freitagabend – Einweisung am Montag - Wir sind zu ????
Einfach
- einfache Inbetriebnahme/Programmierung - einfach Preisstruktur - einfache Partnerverträge - Nähe zum Vertrieb und Support
Und………
Und warum noch….
Problem second
Problem first No social
Problem third
No customer
stories
Problem second
Problem first No social
Problem third
No co-
marketing
No customer
stories
SupportMarketing
SupportMarketing
Available for Gold +
SupportMarketing
- 50 brochures - 1 published customer story- 1 email campaign for enduser - 1 mentioning on certified partner page- 1 personalised landing page- leads from kite, AdWords or website
more on request on request
on request
- free marketing material (pictures, presentations, landing pages…)
Partner’s logo
Company profile
Wildix Presentation
Wildix Event
- calls (database will be made available by Partners) - invitation + reminder - landing page for registration - Wildix presentation
SupportMarketing
+
SupportMarketing
Marketing Kit
- block Notes - Wildix Bags - pens - lanyards - post-it - roll-up Wildix
SupportMarketing
=
+
SupportMarketing
SupportMarketing
- e-mailing + phoning (max. 100 companies, database will be made available by Partners)
Lead Generation
a couple of datas for you…
wildix.com blog.wildix.com manuals.wildix.com landing pages
16.900 2.800 3.700 6.800
Visits per month
30.200 visits
AdWords
IMPRESSIONS CLICKS CONVERSIONS
565.983 18.667 205
Campaigns
195 € / per conversion
EVENTS PEOPLE CALLED PEOPLE PRESENT
6 578 113
Road Shows
€ Sales94.000
Smile!
Thank you.
#wconvention
Technical Point Fabrizio Di Chello
The Team 2016
2 - New DevOps / Cloud Specialists 3 - New Mobile and WebRTC Specialists
2 - New Support Specialists 3 - New Integration Specialists
Development
New Features
212
Improvements
255
Bug Fixing
468
Average Response time
Critical bugs
2 Days
#wconvention
Integrations improve efficiency
Presence Status Message
Picture
Call - Chat - Video buttons
Single Sign-On Users Import
Contacts Import
On-Premise Active Directory
(Federation Services)
Office 365 Authentication
Sign-On Contact Import Users Import
Presence Click2Call
Call Pop-Up Chat
IBM Connections
screenshot
Chrome Extension Click2Call
Collaboration Finder
Chrome App Open at boot
Single Sign-On Contacts Import
Colleagues Import
Google - Chrome Book
Kuando - Realtime Presence
Citrix Certified Applications
BYOD
Citrix
BYOD
BYOD
BYOD
incoming call, ring - led blinks on the headset
short press, call is answered / disconnected long press, call is rejected
press mute, call is muted in collaboration on call - long press, call is held
held call - long press, call is unheld idle - long press, redial
Mute status Sync
Features
BYOD
Universal Headsets Support
#wconvention
WMS & Cloud secure by design
Cloud Telephony Problems
no local survivability no mobile apps
no local lines (FXO / GSM / BRI / PRI) no multi operator
no reliable fax support no phone features
Unified Communications?
9 Secrets of Wildix Cloud
Easy to create and maintain - No Downtime 99.94% Automated provisioning
All the features built in, full UC Full Separation and Privacy for each customer
Static Dedicated Public IP Addresses Use any SIP trunk / media gateway
WMS Network, Cloud / VM / HW Smart Bandwidth saver
Built-In Security
Easy to create and maintain
Per User License mode Choose the platform HW / VM / Cloud
Choose the amount of users A few seconds and the system is ready
Self Activations at any time
Automatic Provisioning
Order Devices Assign to PBX
Ship
DONE
All features built-in
All Integrations CRM, ERP, Ticketing systems, Productivity tools, Hotel PMS
Headset Integration Full Phones Services
Full UC Services
Direct RTP - Network Bandwidth Saver
Works for remote sites / remote devices Works for video / audio calls
Disable video when not needed (up to 70 % less bandwidth) Fully Automatic
Spares Gigabit of traffic every year Necessary for low bandwidth internet connections
RTP Audio/Video
Internet
Bandwidth Saver
RTP Audio/Video
Internet PBX April 2017
WMS Network over Cloud / VM / HW
Mix PBXs of any technology Offers redundancy Local survivability
Multicast Paging
Multicast Paging does not work over Internet
Internet
Paging over Multicast and Internet
Secure by Design
SBCVPN
Firewall..
Wildix - Security, full encryption
W-AIR Base Multi Cell Auto Roaming Feature
Roaming over up to 200 sites W-AIR 70 Support
Master PBX
Feb 2017
15 Slave PBXs
W-AIR Base SB
PoE powered base station
IEEE 802.3af
Ethernet PoE
Switch Series 2016
High Power
All Gigabit
Green Ethernet 802.3az
WSG24POE 24 Ports PoE
Auto creation of Voice VLAN using manufacturer id
Embedded dhcp serverfor Voice VLAN
April 2017
New PoE 5 ports switch
1 port IN up to 30 W 4 ports OUT, up to 15 W per port
Switch + Extender No power adapter needed
PoE Switch
WSG05POE
New PBX HW 2017
New CPU Intel J1900 Fan Less CPU - Silent Design
Tested up to 1500 users - More Powerful Same Power Consumption - Green
SSD Lifetime Sensor - Temperature Sensors
April 2017
SSD Sensor Temperature Sensor
CPU / Memory Phone Users Connected
Collaboration Users Connected SIP Devices Connected
Active Lines
Feb 2017
#wconvention
Collaboration improve efficiency
All my devices are ringing at the same time?
Device Selection
Using Collaboration
Via Feature Code
New Call Continuity
*5 During a call
*5
New File sharing
Mobile ready (April 2017) Image & Video Previews
Cloud Secure History Video Conference ready (April 2017)
New Chat Engine
Sync between devices Full History New Design
April 2017
BLF Tab
Timetables Switches Trunks
Feb 2017
RealCaller
Who is calling?
Unknown +1231232
John Doe
Outlook Calendar Presence
Outlook Calendar Presence
Status driven by events in Calendar Auto Store two weeks of events
Works when Collaboration is closed
Outlook Call Popup
ASR / AI
Video Support
Browser
Camera
Mobile Apps
Collaboration - W-AIR 100 - 150
See who is calling Show remote camera
June 2017
Good Bye!
Mobile - Call Interruption Protection
iOS: native call dialogs with video support iOS: native call history Call interruption protection on iOS 10 and all Android versions iOS: answer call locked screen
Feb 2017
Mobile - Answer locked screen
iOS: native call dialogs with video support iOS: native call history Call interruption protection on iOS 10 and all Android versions iOS: answer call locked screen
Feb 2017
iOS - Headset Integration
Answer / Hang up on Headset
iOS / Android - Smart Connection
Push notifications Reduced Battery Usage Works when app is closed
screenshoot
iOS - Voice Actions
• Start a call using your Voice • developed using SiriKit
video
iOS / Android - File sharing
screenshoot
• Pictures • Video up to 20 MB
(available April 1 2017)
iOS / Android - Conference Support
• up to 4 participants • iOS support (April 2017)
Android already available via Chrome
New WP410 2017
• 2 feature keys • 2 pages • 4 BLF • Improved Audio • Quick DND
WP480G 2017
Display 132x64 3 Feature Keys
Display 320x240 Color Display
8 Feature Keys 2 Pages
WP480G 2017
Caller Image Presence Ready
Super HD Max 16 BLF
Gigabit
New WP490G 2017
10 Line Keys 2 Pages
Color Display New Design
8 Line Keys
New WP490G 2017
Caller Image Max 30 BLF Super HD
Presence Ready Gigabit
Visual Voicemail
* Cristiano B. * 103 * Stefano Osler
13 Jan 08:30 13 Jan 10:47 13 Jan 14:30
Full Presence
Show ACD Status (available, not available, wrap up - pause)
Show Presence Status (online, away, dnd)
June 2017
New Expansion Module WP490EXT
Color display New Design
2 pages 40 BLF
Presence Ready
Separated Audio / Video Sources
AUDIO
VIDEO
Video Preview
Video PreviewButton for Door relay
#wconvention
Business find and retain customers
Chat Video
Screen Sharing File Sharing
Kite vs Zopim, comparison
Kite Zopim
Chat YES YES
Video YES no
Screen Sharing YES no
File Sharing YES no
Kite - How it works?
Send a reminder of the chat
chat transcript, both user and agent receive a memo of the chat for future reference
Business - Kite - Chat Transcript
Business - Kite - Video
Video to WP600ACG
Video to mobile Apps
Screen Sharing
• Remote display selection • support special key combinations
(ctrl-alt-del) • support for international keyboard
March 2017
#wconvention
Video Conference
Business - Video Conference
Firefox Support Website SharingConference Introduction
NEW
Business - New Dial-In Numbers
Ubiconf-Voice
1 HD speaker 8 Watt 4 meters of radius
Audio HD optimized for voice
3 microphones built-in 2 x external mic support (not
available)
Battery 700mAh
4 hours talk time
USB Win - Mac OS X - Linux
Bluetooth WP600A - iOS / Android - W-AIR
150
Dedicated answer / hang up button
via Headset Integration Utility
#wconvention
Danke und schönen Abend !