worcester polytechnic institute 1 providing technology orientation for new faculty and staff...

Worcester Polytechnic Institute

1

Providing Technology Orientation for New Faculty and Staff

Copyright © 2005 Worcester Polytechnic InstituteThis work is the intellectual property of the author. Permission is granted for

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Providing Technology Orientation for

New Faculty and Staff

Information Technology DivisionComputing and Communications Center

Debra Dexter, Software Applications InstructorKerrie O’Connor, Office Operations Computer Support

SpecialistAnne Valerio, Office Operations Computer Support Specialist


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You have passwords


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Without orientation…

Password envelope presented to you – Lucky!

• Hiring manager completed Request for CCC Accounts • Form was received and processed by HR • HR forwarded the form to the CCC• CCC created the accounts and password envelope• Helpdesk notified your department of password envelope• Your department claimed the envelope and gave it to you

– or – • You were directed to claim password envelope at CCC


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Now what?

• How do you access your accounts and email?

• How do you change your passwords?

• Do you know what you agree to when you login?

• Where do you get help?


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Historical Experience

1996 – HR Tour includes CCC (Staff only)

2000 – CCC Account Demonstration (Staff Only)

2005 – Hands-On Orientation (Staff and Faculty)

2007 – ?


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What processes needed improvement?

• Communication to the Helpdesk• Account Request Process

– Staff - Update the form, educate hiring managers, revisit its routing process

– Faculty - various sources, needs and timing

• Streamline assistance– availability of CCC staff– orient all new members of WPI


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Creating our current Technology Orientation

Account Request Process

Goal: accounts and passwords ready on each new employee’s start date

• Request Form– revised– available online

• Request Process – hiring managers– timing– routing


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SchedulingGoal: Technology Orientation on start date

• Communication– HR to CCC’s orientation team ([email protected])– CCC Office to Helpdesk

• Scheduling – Start dates on Mondays – HR orientation on followed by Technology Orientation – CCC Instruction Lab– CCC orientation team– Fewer impromptu sessions – Greater Consistency


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Orientation AgendaGoal: Impart necessary information and access

accounts

• CCC services, in particular Helpdesk and Software Applications Instructor

• Policies regarding accounts and passwords• Hands-on training to access accounts, change

passwords, perform electronic searches, and use email

• 90 minutes• Printed information


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Faculty Focus

Goal: Adjust process and agenda to service faculty needs

• Provost’s Office communication • Varied orientation dates • Reaching Out• Orientation agenda adjusted• Incorporating the Academic Technology

Center (ATC)


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Technology Orientation Agenda

STAFFBannerVMSExchange EmailCalendarsDept. Specifics

FACULTYBannerWorking RemotelyMyWPIElec. ClassroomsETSLibrary Services

IT InfoCCC InfoServicesPoliciesAccountsEmail


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Outcomes – CCC

• System Administrators’ load eased

• Availability

• Location

• Instruction promoted

• Attendance tracked

• Issues monitored

• Follow-up


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Outcomes – IT

• Promote numerous services within IT • Positive first experience with IT • Provide opportunity to meet contacts in all

IT departments• IT internal communication increased and

improved


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Outcomes – WPI Community

Encourages comfort partnering with IT and seeking IT assistance

• Human Resources, Provost’s Office

• Hiring managers

• New employees

• New faculty


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Positive Feedback!

• Opportunity to meet IT representatives face-to-face

• Can use accounts and email right away

• Useful for faculty returning after being away several years


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Next Steps

Technology Orientation is a fluid program, constantly being evaluated and revised to meet the current needs of new employees at WPI.

• First year program for faculty• First year program for staff• Assess and Measure• Short-term employment issues

worcester polytechnic institute 1 providing technology orientation for new faculty and staff...

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