workshop coaching

8/6/2019 Workshop Coaching

1/25

Judit Hrdu Trainer&Coach

SmartWay

28-29-30 Aprilie, 2011


2/25

Cuvinte cheie

Constientizare si Responsabilitate

Ascultare activa Modelul GROW

Setare de obiective

Arta de a adresa intrebari

Feedback


3/25

ExercitiuAmintiti-va de o persoana care a avut un impact

pozitiv asupra voastra.

Ce au facut ei astfel incat v-a placut?

Cum v-ati simtit?


4/25

Ei..

M-au tratat de la egal la egal

Mi-au ascultat punctul de vedereAu crezut in mine

M-au oferit provocari

Entuziasm, buna dispozitie

siguranta, grija, suport

Incredere, respect

Mi-au acordat timp si atentie


5/25

Eu m-am simtit.

Special

Valorificat Increzator

Cu incredere in mine


6/25

Diferite tipuri de interventii Coaching a adresa intrebari, orientat pe viitor

Mentoring sfaturi

Consulting doar sfaturi si recomandari Training instructie, feedback interactiv

Instruire ii spui

Facilitare suport prin intrebari

Consiliere mai degraba psihologic

Tepapie remediu pentru istoria personala emotionala


7/25

GROW Model G-oal setting setare de obiective

R-eality checking testarea realitatii

O-ptions identificarea optiunilorW-ill - ce vei face?


8/25

Some questions for GROW G-oal setting What is your aim for this session? What is that you would like to talk

about today?

If answered I dont know: If you were to know, what objective would itbe?

What do you want? / What would you like to obtain? /

If you achieve this, what you will say to yourself?

If you achieve this, what you will be enabled to do?

If you reach your objective, what will you have that you dont have now?


9/25

Some questions for GROW R-eality checking (what, who, how, when) What is happening now / at this moment? How important is this to

you?

On a scale from 1 to 10, if an ideal situation is 10, what number are younow? (= How difficult is this for you?) What number would you like tobe at?

How do you feel about this? (Checking emotions) What is the impactthis problem is having on you?

What is the impact on other areas of your life? (Checking the entirereality)

What are you doing to achieve your goal? What are you doing that isgetting in the way of achieving your goal?


10/25

Some questions for GROW O-ptions What can/could you do? / What options do you have?

What ideas/alternatives do you have? What has worked in the past?

What small/first step could you take? How could you do that? Whatelse could you do?

Where could you find the information you need?

Who could help you with this (involving the system in theenvironment)


11/25

Some questions for GROWW-ill Having all these options what will you do?

How will you do that?

When/until when will you do that?

Is there anything you need to put in place before you do that?

On a scale from 1 to 10, how committed are you to do that?

What are you willing to change?

What are you NOT willing to change?


12/25

Obiective care energizeaza si motiveaza Cu sens

Specifice

Aliniate telurilor Cadrate pozitiv

Provocatoare

Realizabile si masurabile

Incadrate in timp

Aliniate la obiectivele organizationale

Aliniate la valorile personale


13/25

Setare de obiectiveViitorul doritvisul

Obiectiv final

Obiective de performanta Obiective de proces


14/25

AscultareVorbesti peste celalalt

Relatezi propria experienta

Oglindesti, sumarizezi, ceri clarificariAscultare activa (angajat)


15/25

Ascultare activa Incurajarea exprimarii incredere, suport

Oferirea de spatiu respecta spatiul dinamic

Suspenda judecata, criticismul mentine o mintedeschisa

Asculta potentialul ce este in stare persoana sa faca?

Ascultare intensa la nivelul mesajelor nonverbale


16/25

Instrumente de ascultare activa Reflectare/oglindire repeti cuvintele persoanei sau

copiezi limbajul corporal

Parafrazare folosesti cuvinte usor diferite care nuschimba sensul

Sumarizare repetare a ceea ce a fost spus, insa pescurt, fara sa schimbe sensul

Clarificare tip succint de sumarizare care exprimaesenta a ceea ce s-a spus

Metafora si analogie o imagine verbala

Recadrarea introduce o noua perspectiva


17/25

Nivele unui feedback Lipsa feedback

Critic

Descriptiv subiectiv Descriptiv obiectiv


18/25

Feedback-ul eficient Focus pe actiuni, comportament si nu

judecarea/evaluarea persoanei

Ofera feedback-ul la cald, nu lasa sa treaca multtimp

Cere permisiune pt a oferi un feedback

Cere feedback cand nu primesti

Asculta cu atentie feedback-ul celorlalti

Da feedback direct persoanei care ti-a cauzatdisconfortul, evita barfa colaterala


19/25

Feedback-ul eficient Specific, nu vag, general

Foloseste persoana I, spune ce efect are asupra ta

Nu vorbi pt altii Transmite feedback-ul negativ direct, fara sa

folosesti dar

Foloseste exemple sau situatii concrete, nu folosiexagerari ca intotdeauna, niciodata

Evita analiza psihologica a motivelor din spateleunui comportament


20/25

Feedback-ul eficient Mentine feedback-ul scurt, la obiect, nu supra-

detalia

Evita amenintarile ascunse din mesaj Foloseste umor adecvat

Foloseste intrebari la sfarsitul unui feedback

Seteaza un cadru pozitiv, nu incepe cu termeni caproblema, negativ


21/25

Atitudini

Agresiv/Superioritate

Eu Castig-Tu pierzi

Asertiv

Eu castig Tu castigi

Pasiv-AgresivEu pierd-

Tu pierzi

Pasiv/InferioritateEu pierd

Tu castigi


22/25

Blocaje in comunicareTeoria lui Geroge Kohlriezer despre blocaje in calea

dialogului, Solutionarea conflictelor si crestereaperformantei, Metode bazate pe negocierea de ostatici,

Blocaje principale

Pasivitatea

Desconsiderarea Redefinirea

Supradetalierea


23/25

Blocaje in comunicareBlocaje secundare

Suprarationalizarea Folosirea emotiilor in mod excesiv

Suprageneralizarea

Abstractizarea

Lipsa de directie

Lipsa sinceritatii


24/25

Jocuri de putere O serie de schimburi de mesaje, care inainteaza spre

un deznodamant previzibil, in care partenerii se simtinconfortabil la sfarsit

Persecutor Salvator

Victima


25/25

Bibliografie John Whitmore, Coaching for Performance, GROWing human potential and

purpose, fourth edition, Nicholas Brealey Publishing, 2010, - este si tradusa inromaneste, recomandarile nu sunt cele mai bune pt traducere

Laura Whitworth, Co-active coaching, new skills for coaching people toward

success in work and life, second edition, Nicholas Brealey Publishing, 2009 nu stiu sa fie tradusa in romana

Perry Zeus & Suzanne Skiffington, Coaching in organizatii - Ghid complet,editura Codecs, 2008

Alain Cardon, Coaching & Leadership inprocesele de tranzitie, edituraCodecs, 2006

George Kohlrieser, Solutionarea Conflictelor si cresterea performantei Metode bazate pe negocierea de ostatici, Editura Polirom, 2007 despre blocajein comunicare si nu numai

John Kotter, Aisbergul nostru se topeste, editura Publica, 2008 despreschimbare

Nota: toate sunt disponibile in biblioteca mea daca doriti sa vi le imprumut.

workshop coaching

Documents