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I n s t r u c t i o n s f o r u s e a n d c a r e

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2 F u r n i t u r e Q u a l i t y C e r t i f i c a t e

F u r n i t u r e Q u a l i t y C e r t i f i c a t e

Congratulations on purchasing your new

W.SCHILLIG upholstered furniture. We hope you

enjoy it!

Finally arriving home after a long day and letting

yourself sink in ... a sofa is more than just a piece

of furniture - it’s a feeling! Our bed is where we

spend most of our time, but the best times are

spent on our sofa! As the hub of our living room it

refl ects our personality in a way that hardly any

other furniture does.

Its style characterises our living room, the room

where we entertain friends, spend precious time

together or simply relax and enjoy life. W.SCHILLIG

brings this sense of wellbeing to your home!

Quality, comfort and design make sofas full of a

vitality that you can see and feel. For generations

now our families have personally seen to it that

this standard is met every single day.

For over 60 years, W.SCHILLIG has been

synonymous with fi rst class furniture, into

whose manufacture our staff put their years of

experience and German know-how. What does

sofa mean for you? Feeling good, relaxing and

enjoying life? So sit back and let us inspire you...

Yours, Erik Stammberger

Executive partner/CEO

What a feelingThe S ofa ...

3


This passion has resulted in creating special, high

quality pieces of furniture for almost 60 years.

Sofas that combine elegant and contemporary

design with fi rst class comfort. That is why

we consistently use the best materials for our

furniture. Every piece is unique. At W.SCHILLIG,

people design furniture for people and, for our

trained staff, fi rst class workmanship is top

priority.

Upholstered Furnitureis Our Passion

The most important thing for us is the

incomparable comfort that distinguishes every

piece of W.SCHILLIG furniture. That is what we

value most.

To help you to enjoy your furniture for years to come, we ask that you read this brochure before fi rst use so that you can fi nd out everything about the product’s characteristic properties, including changes caused by sun, light and everyday use, as well as important care and cleaning instructions.

4


Contents

Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .02

Upholstered furniture is our passion . . . . . . . . . .04

Quality & environment – the quality labels . . . .06

Guarantee and warranty . . . . . . . . . . . . . . . . . . . .08

What you should know about your suite . . . . . .09

Measurement, positioning and alignment . . . . .10

Weight-bearing capacity . . . . . . . . . . . . . . . . . . . .10

Colour deviation . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Sheen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Odour . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Weight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Pets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Light fastness in accordance with RAL 430/3 .12

Air humidity, heating and indoor climate . . . . . .12

Non-colourfast textiles . . . . . . . . . . . . . . . . . . . . . .12

Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Pilling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Friction resistance . . . . . . . . . . . . . . . . . . . . . . . . . .13

Differences in seat fi rmness . . . . . . . . . . . . . . . . . .14

Tolerances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Build-up of static . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Formation of creases and hollows

(wrinkle formation) . . . . . . . . . . . . . . . . . . . . . . . . .14

General information on use . . . . . . . . . . . . . . . . . .16

Plumping upholstery for loose cushions . . . . . . .16

Upholstered furniture functions . . . . . . . . . . . . . .18

Upholstery construction . . . . . . . . . . . . . . . . . . . . .19

Upholstery and its qualities . . . . . . . . . . . . . . . . . 20

Upholstery construction – tight or relaxed . . . . 22

Benchmark for crease formation . . . . . . . . . . . . . .23

Leather – a high quality product from nature . .24

Leathers for everyone . . . . . . . . . . . . . . . . . . . . . .25

Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

Longlife – brand quality that captivates . . . . . . .27

Types of fabric . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Stain removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

5


Q u a l i t y w i t h a g o l d e n “ M ”

W.SCHILLIG models are produced

according to the DIN and RAL-

GZ 430 guidelines of the Deutsche

Gütegemeinschaft Möbel e. V.

(German Furniture Makers Quality Association),

and are inspected in all functional and material

areas by authorised institutes, e.g. the LGA

(Landesgewerbeanstalt Bayern), neutral testing

institutes or sworn experts. Our products conform

to the strictest German and EU guidelines.

As the only quality label for furniture, the golden

„M“ guarantees certifi ed product quality and that

the products present no hidden health risks.

Furthermore, as a member of the German

Furniture Makers Quality Association, W.SCHILLIG

undergoes permanent inspections.

P e r f e c t i o n i s o u r s t a n d a r d

Quality is our number one priority

and it all begins with your furniture‘s

frame, all of whose weight-bearing

parts are made from sturdy

hardwood or metal. The frame also has solid,

no-sag suspension. The seat consists of a high

quality, soft or fi rm spring core, encased in soft

foam. The cushions contain a special mix of high

quality upholstery foam and brand materials.

W.SCHILLIG responds specifi cally to the needs of

their customers and trade partners to satisfy

seating preferences, which can vary from country

to country. Despite using the most up-to-date,

high-tech manufacturing methods, experience in

handcrafting is crucial for trademark W.SCHILLIG

comfort. Each step in the process is subject to

quality control and every upholsterer is

responsible for an entire suite. At the fi nal

inspection, each suite is checked again for

faultless quality and function. We can safely say

that your sofa is in good hands!

QUALITY MARKS

YOU CAN RELY ON!

[ q u a l i t y & e n v i r o n m e n t ]

6


E u r o p e ’ s g r e a t e s t h o n o u r

EMAS is the highest European award

for systematic environmental

management. W.SCHILLIG is one of

the few manufacturers of

upholstered furniture allowed to use

this symbol. It is only awarded to

companies that have chosen the most demanding

solution in the fi eld of environmental

management systems. State supervised experts

check that legal regulations are being followed,

while environmental authorities are involved as

early on as the registration process. EMAS

declarations give the public information about the

companies taking part, who are committed to the

highest level of transparency. EMAS participants

are considered to be the pioneers of active

environmental protection and reliable, credible

partners for customers – and for our environment.

In addition to EMAS, W.SCHILLIG also meets all

of the requirements of the globally valid EN ISO

14001 standard. Furthermore, the company is

obligated to constantly improve its environmental

contribution beyond the standard required by law.

S u s t a i n a b l e c o m p a n y

No. 106538

No. 106538

The StayFair label is awarded to

companies which products and

entrepreneurial responsibility fulfi l

standards that go far beyond the

norm. The requirements for the

presentation of the company and

its products on StayFair require

certifi ed evidence of

• fair treatment of nature and its natural resources

• fair treatment of society, employees and

business partners

• environmentally friendly and resource-saving

manufacturing of its products

Upholstery producer W.SCHILLIG has earned this

award!

7


• Intentional destruction, misuse, overloading and

accidental damage

• Damage and soiling caused by pets, sources of

heat and atmospheric conditions

• Staining such as perspiration and beauty and hair

care products

• Discolouration caused by the ingredients of

medication (toxic reaction)

• Discolouration caused by non-colourfast clothing

• All changes caused by substances containing acid,

solvents or alcohol

• Unsuitable cleaning products or attempts at

repairs or subsequent improvement

• Subsequent treatment with stain proofers etc.

• Moisture damage caused by standing water or

condensation that has not been removed

• Product characteristics and tolerances typical for

such products that do not represent material

defects.

W.SCHILLIG offers a 5-year manufacturer’s

warranty (the 5-year warranty includes two

years of statutory warranty) on all Longlife

leather for ease of care and high light-fastness

values in accordance with RAL 430 from the

Deutsche Gütegemeinschaft Möbel. Raw leather

fabrics Q2 and Charmelle come with a 5-year

all-round protection warranty according to the

manufacturer. The 2-year statutory warranty in

accordance with EC standards applies to all other

covers and parts of the upholstered furniture.

The following are not covered by the warranty:

• Normal and natural signs of wear

• Wear caused by excessive or inappropriate use

• Damage that occurs because of normal and

natural wear once purchased

• Improper work/changes by unauthorised persons

• Unusual use, e.g. commercial use, outside of the

private living area

• Incorrect handling of heat, moisture, liquids and

care products

• Damage caused by pointed, sharp-edged, hot or

damp objects

• Environmental infl uences such as extreme

dryness, moisture, light or temperature

[ w a r r a n t y ]

8


A b r i e f g u i d e – W h a t y o u s h o u l d k n o w a b o u t y o u r s u i t e

Upholstered furniture is often purchased based

on its appearance. Along with the design, comfort

and modern comfort functions are important

decision-making criteria. No matter what

materials are used, construction and processing

are important product characteristics to consider

when evaluating the quality of furniture, because

these characteristics do not constitute material

defects in the event of later changes from normal,

natural use.

Characteristic properties – result from specifi c

material qualities (e.g. natural features of leather

such as scarring from horns, scratches, brands,

scars and differences in colour and structure)

Model-specifi c qualities – the visual appearance

of a model (e.g. loose, very loose or fi rm

upholstery) and functioning parts.

Performance characteristics –

changes caused by use that do

not refl ect upon workmanship

and quality (e.g. a „favourite

spot“ on upholstered furniture).

[ g o o d t o k n o w … ]

Scratches Brands Scars

Loose

Favourite spot

Very loose

9


M e a s u r e m e n t , p o s i t i o n i n g a n d a l i g n m e n t

Taking measurements when planning furniture

and alignment at delivery are some of the most

important aspects of furniture planning and

assembly. That is why the vendor and fi tter

have to consider the size, weight and options for

disassembly of the upholstered furniture as early

on as the planning stage. It is essential that the

parts of the furniture are in a straight alignment!

Failure to ensure this may very quickly result in

anything from consequential damage (e.g. tipping,

jamming, squeaking, tearing or scratching) to the

material breaking.

Special information: The purchaser is responsible

for ensuring that the furniture actually fi ts

into the house or fl at! Household furniture and

bedroom furniture should not be positioned fl ush

with the wall or too close to radiators or sources

of light. Adequate air circulation must be ensured.

W e i g h t - b e a r i n g c a p a c i t y

The weight-bearing capacity of functioning parts

and supporting surfaces, including those made

from glass, wood and metal etc. is limited. The

applicable guideline is RAL 430. Individual values

and information can be found in the relevant

model leafl et.

C o l o u r d e v i a t i o n s

Colour tolerances between the sample present at

purchase and delivery are possible. This applies

in particular to natural fi bres and leather. For

reasons pertaining to dyeing technology, no

guarantees of identical colour and structure can

be made.

S h e e n

Sheen occurs in velvety fabrics such as velour,

chenille fabrics and possibly microfi bre when

the pile lies fl at because of pressure during use,

creating a different optical “effect” depending on

how the light falls, e.g. a light/dark effect. This is

not a defect but a characteristic typical of these

materials.


Damage caused by pets10 F u r n i t u r e Q u a l i t y C e r t i f i c a t eF u r n i t u r e Q u a l i t y C e r t i f i c a t e


This visual change does not affect use, function

and lifespan and is characteristic of the product.

O d o u r

It is well known that new products smell to

begin with and, depending on the material and

composition, this smell may linger for a few weeks

or months. The material-specifi c odour intensity

will disappear with use and is infl uenced by

marginal conditions including room climate, time

of year, temperature fl uctuations, ventilation,

degree and duration of use and individual

sensitivity and is considered to be completely

harmless. Some natural products, such as leather,

will always have a characteristic smell of their

own. The Deutsche Gütegemeinschaft e. V. has

devised quality and inspection provisions for

furniture that ensure that furniture does not pose

any risk to health or to the environment.

W e i g h t

Our furniture is designed for a maximum body

weight of 120 kg per seat. Exceptions can be

found in the relevant product leafl et.

P e t s

You have to be very careful with pets. Pets are

the same as all treasured beings or objects – they

need tolerance and understanding. Pets cannot be

supervised 24 hours a day. It is the responsibility

of the pet owner, parents or house or fl at owner

to supervise pets. There is a lot of advice and

information in specialist magazines and media,

e.g. Stiftung Warentest (a German consumer

organisation), furniture purchasing guide, “A heart

for animals” etc. But one thing is for sure – pets

with claws or beaks can do considerable and often

irreparable damage. Pet hairs, especially cat hairs,

are very diffi cult to remove from textiles. Cats

and dogs etc. go outside the home and inevitably

bring dirt and possibly pathogens back in with

them. For the safety of small children in particular,

there should be no direct contact between

animals and furniture coverings. An effective

solution is to protect your furniture with suitable

materials (washable or cleanable covers or throws

etc.) against any possible damage or soiling by

animals.

11


(see “build-up of static”). If walls are constantly

damp, there is a risk of mould and damage to

materials.

N o n - c o l o u r f a s t t e x t i l e s

Dyeing caused by non-colourfast textiles, e.g. dark

denim fabrics, can occasionally occur in light fabric

or leather covers. If these fabrics continue to

transfer colour onto the covers even after several

washes, this is clearly the result of a defect in

the clothing and is not due to the quality of the

cover fabric. Light coloured covers are made from

the same fabric, but it is well known that stains

on them are more easily visible. We are therefore

unable to accept complaints of this nature. Colour

migrations (colour pigments “wander” into the

light cover and create spots of colour) may occur

where there is a mix of materials (light cover

materials combined with intense colours).

L i g h t - f a s t n e s s i n a c c o r d a n c e w i t h R A L 4 3 0 / 3

Light-fastness describes a covering material‘s

resistance to the effects of light (in particular,

sunlight, daylight and halogen light).

Discolouration of material caused by light cannot

be prevented in furniture covers. The elemental

force of the sun changes all materials! Please

be careful in rooms with a lot of light and glass.

Curtains or blinds should be closed, especially in

sunny weather or unprotected parts of covers can

become discoloured after just a few weeks.

A i r h u m i d i t y , h e a t i n g a n d i n d o o r c l i m a t e

According to medicine and science, the best indoor

climate for people and plants is an annual average

of 45-55% relative air humidity at 18-23° Celsius.

Short-term deviations from these recommended

values do not cause damage immediately, but

longer periods of extremes should defi nitely

be avoided. We recommend that you install a

thermometer or hygrometer in the room. If the

air is too dry, palpable electrostatic build-up may

occur in upholstered furniture, textiles and carpets


12


C a r e

Please make sure that you read our detailed

product information, as well as instructions for

use, cleaning and care. We want you to enjoy our

furniture for a long time. Damages caused by

incorrect care or care using the wrong products

will invalidate any warranties. This also applies to

subsequent stain protection of fabrics or leathers

using products made by other manufacturers and

to private living areas.

P i l l i n g

When some cover fabrics – mainly fl at and mixed

weaves – are fi rst used, little balls will appear

on them that will be familiar to you from woolly

jumpers etc. They are loose particles of the yarn

used, usually mixed with fl uff from clothing and

they are a characteristic typical of the product.

Pilling often occurs after using the product for just

a short time. They can be removed with a special

de-pilling comb, which is a kind of razor. Pilling

and the removal of pills do not have a negative

effect on the lifespan of the furniture fabric.

F r i c t i o n r e s i s t a n c e

If furniture colours meet the requirements of

DGM RAL 430/3 we call it friction resistance. RAL

430/3 determines how much the colour of a cover

may bleed or rub off. The friction resistance of

light colours is usually higher than dark colours.

You should only use distilled water and neutral

soap for cleaning and rub carefully with a clean,

soft, white cloth. Always rub large areas from

seam to seam, lightly and using little pressure.

Never just rub the affected area (colour abrasion

and edges)! Please do not use microfi bre cloths or

steam cleaners. Doing a test on an inconspicuous

area is advisable. Damage caused by third party

products, e.g. steam cleaners, impregnation

and cleaning agents not recommended by the

manufacturer, denim residue and residue from

other non-colourfast textiles, hook and loop

fastening straps on sportswear and other stuck

on substances that contain sugar, acid, softeners,

bleach or solvents, alcohol residue or adhesive

tape of any kind (e.g. Tesafi lm), is not covered by

the warranty.

13


D i f f e r e n c e s i n s e a t f i r m n e s s

Design-related differences in seat fi rmness are

unavoidable because of the different geometric

shapes in industrially mass-produced upholstered

furniture, upholstered beds or sofa beds. You

should therefore carry out an intensive sitting

test before purchase. Even when new, there can

be large tolerances in foam for reasons related

to manufacturing. Seat or back fi rmness is only

generally consistent in upholstered parts of the

same size and shape.

T o l e r a n c e s

Tolerances in furniture are unavoidable in

industrial mass production for reasons related to

manufacturing. If the deviations (tolerances) are

slight and within the national and international

standards for colour, size and structure, they do

not constitute a material defect. Instead they are

“characteristic properties”.

B u i l d - u p o f s t a t i c

Upholstery fabrics and other mainly synthetic

materials have a natural conductivity. Build-up

of static can occur in upholstery fabrics due to

friction with clothing fabrics in combination

with fl oor coverings. The most common cause is

very dry air. Extended periods of heat can cause

the cover to “dry out”. Medicine and science

recommend a relative air humidity of an annual

average of 45 to 55%. If this is the case, air

humidity in the room must be raised (wipe with a

damp cloth and moisten the carpet).

F o r m a t i o n o f c r e a s e s a n d h o l l o w s( S e e a l s o l o o s e / r e l a x e d u p h o l -s t e r y )

Defi nition in accordance with RAL GZ 430/4:

“A crease is a deformation that deviates from the

original upholstered surface. A fold is a crease

with a kink.”

RAL GZ 430/4 describes the measuring methods

and tolerances.


14


Seat fi rmness and appearance will usually change

after being used for a short time due to being sat

on. Seat fi rmness will become softer depending

on type and duration of use. The weight of the

user also plays a role. This is a normal process

that all upholstery goes through. To achieve even

fi rmness for as long as possible, it is important

that you change your “favourite spot” on

upholstered furniture and rotate (head end at

the bottom) as well as turn mattresses regularly.

Unsightly creases, hollows or indentations may

occur on one side otherwise. This development is

supported by the fact that cover materials stretch

to a lesser or greater extent due to body weight

and heat, forming creases as a result. These visual

changes have virtually no effect on use, function

or lifespan and do not constitute a material

defect of any kind. Normal duty of care includes

smoothing out or plumping covers and cushions.

There are usually grounds for complaint if

the cover is lying on top of itself in “kinked

folds” after a relatively short period of use.

Consequential damage of the cover material can

usually be expected and immediate action, e.g. in

the form of specialist repair, is appropriate.

The “creases or folds” can be precisely checked

as prescribed by specialists or experts. The

“harmonious overall appearance” will be evaluated

at the same time. Source: RAL GZ 430/4.

Stiftung Warentest recommends using seats

as evenly as possible so that the appearance

can adapt to seating habits. If you do not like

this loose appearance you should choose “fi rm”

upholstered furniture.

15


Your sofa has been checked by our quality team

and approved for delivery. The stability of the

upholstered furniture has been designed so that

it can withstand the loads for which it is intended.

It is important that you follow the instructions

below in order to maintain this stability and to

avoid possible sagging of the seams:

• Do not let children play, jump around or do

gymnastics on the sofa without supervision.

• Do not “fl op” onto the sofa.

• Do not slide or pull your upholstered furniture

over the fl oor, but lift it up completely to

move it. This avoids distorting the frame and

scratching the fl oor. The sofa must also not

be lifted/pulled by its moving parts such as

adjustable headrests and backrests.

• When positioning or moving the sofa, make sure

that the feet are never squint. The feet should

always be straight otherwise they could bend

or snap off.

P l u m p i n g u p h o l s t e r y

Transport and intermediate storage with the

retailer may leave marks on your sofa, for

example the upholstered elements may be dented

or the seams may be slightly uneven. You can

quickly restore your sofa to the desired shape and

appearance by plumping and gently pulling it.

Some suites in our collection have high quality,

chambered cushions in the seat and/or back.

These cushions may be fi lled with a mix of

polyester fi bres or foam rods, depending on the

model. The fi lling is kept in compartments within

the cushion so that it does not move. Depending

on the type and thickness of the cover fabric, the

compartments and the fi lling may show through

to a lesser or greater extent. To stop the fi lling

from compressing, these seat and back cushions

should be shaken, just like the pillows in your bed.

[ g e n e r a l i n f o r m a t i o n o n u s e ]

16


[ p l u m p i n g u p h o l s t e r y ]

This sofa has been through several hours of cosy living. To bring it up to its original elegance and attractiveness, proceed as follows:

Our exclusive models with mixed fi lling (rod-shaped foam and polyester fi bres) will thank you with a long useful life, if you plump up the cushions regularly in the manner described. With this you will also achieve that the special characteristics such as softness, elasticity and smoothness will be long-lasting.

Please observe this note on care, so that complaints in this direction are excluded from the start.

Hold the back cushion with one hand at the back and plump it up with the other hand.

Plump up the back cushions with both hands together, whereby the fi lling is distributed evenly.

Plump up the arm cushion in the same way.

Hold a corner of the cushion with one hand and plump it up with the other.

S u i t e s w i t h c h a m b e r e d c u s h i o n s

17

�


[ f u n c t i o n a l u p h o l s t e r e d f u r n i t u r e ]

Depending on their purpose, all pieces of

functional upholstered furniture (e.g. sofa beds,

reclining armchairs or sofas with folding arm rests

or height adjustable headrests) have various

hinges with an often complicated adjustment

mechanism. Careful handling is very important

for each mechanism to function in the long term,

depending on intensity of use.

Please take note of the following:• In the case of functional furniture, such as sofa

beds with pull-out lying surfaces or reclining

sofas, do not activate the relevant part from one

side, but always use both hands in the centre.

This makes it easy to pull in and out. The hinge

may be damaged or torn out of the support

fabric by one-sided handling.

• Never sit on the extended

footrest of a reclining

armchair or on adjustable

armrests or headrests!

The weight-bearing

capacity of these

functions is not intended

to take the weight of a

person.

• In the case of upholstered

furniture with a bed function, good ventilation

of the bed upholstery will contribute to

prevention of mould. Please also ensure that the

furniture is not used as a bed replacement on a

daily basis.

• Do not allow children to play unsupervised with

upholstered furniture or adjustable parts!

• Check the hinge joints for cleanliness from time

to time. We recommend that you clean the

joints. Metal abrasion can occur underneath

the furniture, because functional furniture

undergoes regular movements. Please remove

regularly by vacuuming or wiping.

18

1

2

3

46

5


• Only operate the functions when you are sitting

correctly in the upholstered furniture and return

all of the functions to their starting position

when getting up from the sofa.

• All of the functioning parts require a certain

clearance. Please note that, depending on the

type and thickness of the cover, spaces can

result for reasons related to manufacture and

that slight changes in size are unavoidable.

• Please keep in mind the information on weight-

bearing capacity, which can be found in the

product information.

U p h o l s t e r y c o n s t r u c t i o n

1 Frame – Beech wood construction2 Seat suspension with permanently elastic zigzag

springs and pressed pile mat cover3 Seat upholstery construction, in 2 different seat

fi rmnesses: spring core seat (fi rm) made from

polyether foam with integrated spring core and

diol cover, Bultex seat (soft)4 Back suspension with fl exible upholstery straps

with diol or foam cover5 Back upholstery construction with high quality mix

of polyester fi bres and foam rods in compartments

(loose cushion or zip fastening). There are also

stuck-on foam parts made from polyether foam6 Side fi lling made from polyether foam with

diol cover

[ u p h o l s t e r y ]

19


U p h o l s t e r y a n d i t s c h a r a c t e r i s t i c s

Seat comfort can differ within an upholstered

suite. Construction and shape often mean that

it is not possible to give each element used the

same suspension (e.g. in the case of corner and

linking elements, footstools, different basic

geometric shapes and end elements etc). It is also

possible for seat fi rmnesses to appear different,

although the upholstery is the same. (Foam may

have technical tolerances of +/-15% within its

unit weight).

There are two different types of seat fi rmness in upholstery

1. Construction-related differences in seat fi rmness are the result of different upholstery

constructions. That means that the seat comfort

of individual elements in an upholstered suite

may differ, depending on which construction has

been chosen for suspension, upholstery and for

individual upholstered parts.

A) UpholsteryThe upholstery forms the upper part of the seat

construction and, depending on the design, it is

crucial for the fi rmness or softness of the seat.

B) SuspensionThe suspension is the lowest part of the seat

construction. It creates the seat fi rmness,

depending on the design and the coordination

with the upholstery.

If a piece of upholstered furniture has different

geometric shapes, the same suspension is not

built into every seat element for construction

reasons.

This can result in differences in seat fi rmness

within an upholstered suite. In particular, this

concerns corner elements, linking elements,

footstools or end elements. The elements

mentioned above may also be softer or fi rmer

than the other elements with a straight

construction, despite them having the same

upholstery. The most common types of

suspension are: steel shaft suspension, elasticated

straps and wooden slat suspension.

[ u p h o l s t e r y ][ u p h o l s t e r y ]

20


2. Differences in seat fi rmness caused by useOver time, your upholstered furniture will undergo

a development known as “sinking”.

The whole of the upholstery will change during

use, corresponding to your body weight and

depending on how long it is used for. This process

can be observed most clearly if you only sit on

one side of your upholstered furniture during the

fi rst months. This is a completely normal process

that happens to all upholstered furniture. After

the upholstery has sunk, it will hardly change at

all. To achieve even seat fi rmness it is important

that you change your sitting position from time to

time. These changes in seat fi rmness are normal

and do not represent grounds for complaint.

Solid wood frame/plywood frame

Gluing grained woods may cause colour

fl uctuations to occur. This may be noticeable in

stained or natural woods because of the clear

differences in colour. Please keep in mind that

wood is a natural material and therefore has a

vibrant appearance. Small branches that do not

impair weight-bearing capacity may be made into

frames.

NosagRubber strapsWooden slat suspension

Seat construction according to design(Differences in seat fi rmness)

21

[ u p h o l s t e r y ]

U p h o l s t e r y c o n s t r u c t i o n ( f i r m / l o o s e )

Firm upholstery

In this kind of upholstery, the cover is stretched

tight over the upholstery and joined, preventing

excessive crease formation during use. In most

cases, crease formation that occurs when sitting

will stretch out again. However, slight crease

formation cannot be ruled out as duration of use

increases. This is caused by the cover material

stretching, not the upholstery sagging. A typical

distinctive feature of this kind of upholstery is its

linear appearance. The seat comfort is different

to that of other kinds of upholstery, because you

do not sink very deep into the upholstery, but sit

fi rmly on top of it.

Caution: Even here, a decrease in seat fi rmness,

depending on duration of use and body weight,

cannot be avoided.

Loose upholstery

The “loose” upholstery that we prefer is

recognisable by its softness. In this type of

upholstery, the cover is not continuously tightly

joined to the upholstery. The upholstery is soft

and the cover is not smooth, so you sit “in the

sofa” and not “on the sofa”. A wavy appearance

on the surface of the seat, back and armrests is

not a quality defect. Depending on the model it

is desirable, in order to guarantee optimum seat

comfort. If there are gathers or creases on some

parts of the covers you can generally assume that

it is loose upholstery. “Very loose upholstery” is

distinguishable by its extra soft/soft surface. Even

when they are new, the covers have a pronounced

wavy appearance that is desirable, depending

on construction and design. We can assume

that leather will stretch with use and that the

cover will develop a “used” look, but this change

does not reduce suitability for use at all. Evenly

smoothing out the creases, from left to right, on

the surface of the seat will prevent pleats forming

because of use.

Evenly smoothing out cushions

22


Consciously soft and loose

Upholstered furniture manufacture has changed

a great deal in recent years. From the previously

fi rm covers, designs have become much more

modern and are moving towards a casual and

consciously relaxed look.

The upholstery construction is softer and the

covers are not stretched as tight. The larger the

seat and back areas and the longer a seat is used,

the more creases/folds are formed. Formation of

folds/creases depending on the model or that are

desirable in terms of design is a characteristic of

the product. If you choose soft seat comfort you

are also choosing unavoidable crease formation.

Body heat, moisture and mechanical strain will

cause every cover to develop creases/folds over

time, regardless of whether it is fabric or leather.

This is a normal process. For more information,

please read the “Buying Furniture” (Möbelkauf)

guide from Stiftung Warentest. In order to

minimise formation of creases/folds caused by

use, it is advisable to smooth the cover on the

seat/back cushion outwards or plump or shake it

a little, depending on use. In order to avoid visual

differences caused by one-sided use (“favourite

spot“), it is benefi cial to use all of the upholstered

parts of the suite evenly. We only use high quality

and appropriate upholstery materials for our

quality furniture. Formation of creases and a loose

appearance are not quality defects but typical

characteristics of these pieces of furniture.

B e n c h m a r k f o r c r e a s e f o r m a t i o n

In normal cases, the following evaluation can be

used as a basis for permitted crease formation:

creases are permitted if the largest crease, based

on a seat width of 700 mm, is a maximum of

20 mm high. Different seat widths should be

evaluated according to this ratio.

Exceptions: Intentionally excessive cover

fabric and soft or very soft upholstery. If crease

formation is emphasised for design purposes,

these values may be exceeded, independently

of this. However, if creases formed as a result of

use can still be smoothed out, they should be

considered to be normal.

23


[ l e a t h e r · n a t u r a l l y h i g h q u a l i t y ]

Leather is the most valuable and the most

hardwearing natural cover material available

for upholstered furniture. As with any natural

product, leather is unique, with different colours,

scarring and other living features. These natural

features and colour deviations are no reasons for

complaint!

Because no two pieces of leather are alike,

each piece of furniture is unique. It has so far

never been possible to make an exact copy

of real leather with all its features. Using the

photographs below, we would like to illustrate

and explain some of the most common natural

features. At the same time, we would like to

defi ne what normal features may be used and

show what features have to be recognised as a

complaint if they are accidentally used.

The location of the natural feature is also crucial in

the evaluation. Specialists differentiate between

seat, back, arms and body and it also depends

on the leather (for example, brands may be used

in rustic leather). If the following examples are

“conditional”, it means that, depending on the size

and location of the natural feature in individual

cases, only an expert can decide whether it is a

permitted natural feature or not. In particularly

diffi cult cases, only a recognised expert from a

chamber of commerce and industry can make the

decision.

Surface cracking in covered leather due to insuffi cient care

Operation scars may be used (conditional)

Pigment faults may be used

Colour abrasion caused by use

Colour abrasion caused by hair products

24


T h e r e i s a l e a t h e r f o r e v e r y o n e

Aniline leather: This is both the highest quality,

but also the most delicate leather. It does not

have any pigmentation at all, so all natural

features are visible. It naturally stays soft, warm

and smooth, so it feels pleasant to sit on.

Slightly pigmented semi-aniline leather: This is a good compromise between a natural

appearance and ease of care. The leather only has

a thin pigment, so it retains its natural softness.

Nonetheless, Longlife protection from W.SCHILLIG

makes it very easy to care for.

Covered leather: Very family friendly, robust

and hardwearing. It shows fewer natural features

because of its stronger pigmentation, but it still

feels pleasant.

Tick bites may be used Colour difference slightly too strong

Fattening folds may be used

25


C a r e

In principle, all leather needs regular care and

cleaning. Routine care could be compared to a

daily grooming routine in people. Stains caused

by everyday use should be removed (house dust,

crumbs, fl uff etc.) during routine care, i.e. all

leather must be brushed from time to time and

carefully vacuumed using light suction and the

associated upholstery attachment. Leather should

also be treated with an appropriate care set. See

also specifi c instructions in your Longlife Xtra

care set. It is best to remove stains as soon as

they appear and it is important that spilt liquids

are dabbed immediately with absorbent kitchen

roll or a cloth – do not rub! This will prevent them

from soaking in in the fi rst place. All leather

must be protected against sunlight to prevent

irreparable loss of colour (bleaching) and drying

out.

[ i n f o r m a t i o n a b o u t l e a t h e r ]

26


Mopping up liquidsDab immediately with paper towels, but do not

rub, then treat with distilled water and allow to

dry. You may need to repeat the process, adding

alkali-free soap. Always clean from seam to seam

and do not just clean the affected part.

Removal of food, fat or ointmentsCarefully remove all leftovers from the leather

with the blunt edge of a knife blade. Clean

with paper towels and then treat with distilled

water. The remaining fat in the leather cannot be

completely removed.

Important: Removal of tough stains (such as

blood and ballpoint pen etc.) or refreshing the

colour of bleached areas should only be done by

a specialist, if possible. Ask the furniture store

where you bought your upholstered furniture.

When it comes to care and cleaning, it is important that you read the detailed information in the enclosed Longlife Xtra care set!

L o n g l i f e X t r a – c a p t i v a t i n g b r a n d q u a l i t y

Longlife Leather by W.SCHILLIG has persuasive

advantages over “standard leather”, thanks to its

special processing.

Common household stains are easier to remove

from the surface if it is freshened up at least twice

a year with the Longlife Xtra care set that comes

with your suite. When this care set is used, we

offer a 5-year warranty (including two years of

product liability in accordance with EC standards)

for the ease of care and high light-fastness values

of this unique and beautiful brand leather, in

accordance with regulations of DGM’s RAL 430.

Treatment with other care products invalidates

the warranty.

27


[ f a b r i c s ] [ t y p e s o f f a b r i c ]

The Deutsche Gütegemeinschaft

Möbel has defi ned high standards

for furniture fabrics in its quality

and inspection provisions. The

durability of fabrics and the stains they could

leave on clothes, for example, are tested in

various processes, such as the strict abrasion test

according to Martindale. As a member of the DGM,

all W.SCHILLIG cover fabrics fulfi l these provisions

or criteria.

As a rule, price says little about the longevity and

robustness of a fabric, but it can refl ect quality

criteria, e.g. exclusivity of the (natural) materials

used, sophistication, pressing and weaving

processes, high aesthetic value, extreme delicacy

or shine (e.g. silk: very expensive, but not suitable

for furniture that must be hardwearing).

Caution: Visible colour bleeding, especially on

pale covers, may be caused by the user’s non-

colourfast clothes. It looks “as if the cover has

changed colour“. The same effect can also occur

as the result of throws or covers used on the

furniture.

Velour

Velour is a collective name for all fabrics where

the yarns (whether they are natural fi bres that

come from plants or chemical fi bres that are

produced synthetically or made from cellulose) –

known as pile – are woven into the base fabric.

This production method makes the fabric very

hardwearing, if the poles are fi rm. This type

of cover is well suited to furniture that will be

subject to heavy use. Slight changes may occur

as a result of pressure and body heat. These

changes are known as “sheen”. Sheen is shading

(light/dark) caused by the change in direction

of the pile as a result of body weight, moisture

and heat during use. It does not affect quality! Another typical feature of a velour fabric is

iridescence, i.e. the fabric may appear lighter or

darker depending on how the light is falling. This

“colour play” can give the impression that there

are colour differences in the cover. The reason

for this iridescence is that velour fabric is usually

put on the upholstered furniture in one pile

direction and the light is refl ected differently as a

28


Pilling can be caused by:

1. Loose bits of the fi bres used in the weave

balling up.

2. Other fi bres (e.g. from clothes) that get onto

the cover. This is known as “external pilling”.

Pilling is easy to remove, without damaging the

fabric fi bres, by using a pilling comb. This does

not have a negative effect on the durability of

the fabric.

In printed fl at woven fabrics, the intensity of

the printed colours may decrease, i.e. become

paler, as a result of use or the effects of light. Flat

woven fabrics with a high natural fi bre content

should not be exposed to direct sunlight, because

sunlight can quickly bleach the cover fabric.

result, depending on the location of the individual

upholstered pieces, e.g. in a corner group. This is

not a fault and does not depend on the price of

the goods. It depends exclusively on the fabric

itself (characteristic property). If you want to

check whether there are actually any differences

in colour, turn the furniture in different directions

in front of a window. If shading differs depending

on how the light falls, you can rest assured that it

is not a fault.

Flat woven fabric

Flat woven fabric describes fabrics where two

groups of threads cross each other at right angles.

Pills can form on the surface just as a result of

normal use. The technical term for this is “pilling”.

29


Microfi bre

This cover fabric is made from a compound of

microscopically fi ne fi bres, arranged at random.

10,000 metres weighs between 0.8 and 1.2

grams. Woven or machine knitted fabrics, as

well as synthetic fl eece, can be made from these

purely synthetic fi bres. The manufacturing

technique produces very hard wearing materials.

One of the most popular and high quality

materials is Alcantara.

Pilling can also occur with use of woven or knitted

microfi bre fabrics. However, the pills are normally

made from external fi bres (clothes) and can be

removed with a pilling comb. Patina formation

may also occur with use – comparable with

Nubuck leather. However, this will not affect the

fabric‘s durability and suitability for use, because

it is a characteristic property of this cover fabric.

We recommend that you gently vacuum new

microfi bre covers shortly after delivery, in order

to remove any production residue from the

cover. This should avoid discolouration of clothing

[ t y p e s o f f a b r i c ]

Chenille fl at woven fabrics

Chenille fl at woven fabric is a special fl at woven

fabric, where, unlike other fl at weaves, chenille

yarn is woven into the fabric. This gives the

chenille a soft appearance. The softer chenille is,

the more loosely the fi bres are twisted together

and the less hardwearing they are. Because of

this special weaving technique, the price does not

refl ect the durability of the fabric. A higher price

can relate to the exclusivity of the yarns used or

the weaving technique. As with velour, shading or

sheen is considered to be a normal sign of use. A

slight loss of pile fi bres in the areas used is also

characteristic of the fabric.

30


textiles. Please refer to separate care information

(see separate table).

Flocked fabric/fl ocked velourThis cover fabric is not a

woven fabric and is

made using a special

process. Polyamide

fi bres are applied and secured onto a strong

support material using an electrostatic process.

Flocked fabric is distinguished by the wide range

of colours and because it is practical and easy to

look after. It is especially useful for families with

young children. Sheen may also occur in this cover

fabric when it is used. This is a characteristic

property and it does not affect the durability of

the fabric. The fabric also tends to become

iridescent, just as we have seen in woven velour.

Flock adhesion

Flock adhesion occurs in normal use and is easy to

remedy. In fl ock adhesion, the fi bres stick together

to make little dots. These areas are easy to clean

and remove with damp leather.

It is important that you refer to the “Information”

on page 35! Adhesion may be caused by the

material coming into contact with sugary foods

(e.g. juice, lemonade etc), young children‘s saliva

or similar.

Some brief observations about fabric structure and basic materials used:

Modern upholstery fabric manufacture only uses

safe, low pollution materials. Nevertheless, allergic

reactions cannot be ruled out in any materials.

31


[ f a b r i c s ]

C l e a n i n g a n d c a r e o f t h e f a b r i c s d e s c r i b e d a b o v e

Like all fabrics that are used every day, upholstery

coverings need regular care, because they

are exposed to constant dust and contact

contamination. Generally speaking, you should

not allow soiling to become too intense, so as not

to make the cleaning process more diffi cult and to

prevent the dirt from settling into the cover fabric.

The right cleaning and care will preserve the utility

value of your upholstered furniture.

There is a difference between routine care and cleaning!

Routine care (applies to all cover types) Routine care can be compared with your daily

beauty or grooming regime, i.e. the dirt that

occurs in daily use (house dust and contact

contamination etc.) is removed by regular

vacuuming with an upholstery nozzle (low

suction) and then brushing with a soft brush in

the direction of the pile. The cover should also be

wiped with a damp, but not too wet, leather cloth

from time to time, because air humidity is often

insuffi cient, especially in central heated rooms.

Moisture keeps the fi bres stretchy and therefore

has a positive effect on the longevity of the fabric.

However, you should make sure that the leather

cloth has been thoroughly rinsed out with clean

water fi rst and that it does not contain residue of

any household cleaners.

Cleaning is only necessary for out of the ordinary

soiling, e.g. after the little “accidents” that can

happen in a home (spilt food or drinks or blood

etc.).

S t a i n r e m o v a l

Essentially, stain removal should be done by

an upholstery cleaner. If you do want to try it

yourself, you should consider the following – large

stains, e.g. spilt food, should be removed with a

spoon or the back of a knife. Never scratch off

dried in stains with your fi ngernail, as this may

damage the fabric‘s fi bres. Remove liquids with an

absorbent cloth, but dab, not rub. Now you can try

cleaning the stain with lukewarm water (30° C)

and a pH neutral shampoo or mild detergent.

Never use household detergents because they are

acidic and attack the fabric’s fi bres.

32


It is important that you always work from edge

to centre so that you do not make the stain any

bigger and to prevent edges from forming. If

you want to use a cleaning agent, never directly

treat the affected area. Check colour-fastness

fi rst on an inconspicuous part of the upholstery

cover using a white, soft, clean cloth soaked in a

cleaning or stain removal product.

If there are special cleaning instructions (e.g. for

fabrics with stain protection) then you must

follow them. Cleaning should generally be done

gently and with little pressure. After stain removal,

the entire surface – from seam to seam – should

be wiped with a damp cloth to prevent edges

from forming. Finally, you should brush the pile.

The furniture must be completely dry before it can

be used again. Once dry, the pile can be vacuumed

and then brushed again with a soft brush


[ f a b r i c s ]

R e m o v i n g s t a i n s f r o m t e x t i l e c o v e r s

Water soluble stains:

A = With cold water, possibly treat with a solution

of pH neutral shampoo and water. Never use

hot water because protein congeals.

B = Treat with a lukewarm solution of pH neutral

shampoo and water. If this does not remove

the stains, you can treat the areas with petrol-

based cleaning fl uid or stain remover once dry.

C = Do not allow the stain to dry! Treat

immediately with a lukewarm solution of

pH neutral shampoo and water.

Water resistant stains:

D = Treat with solvents such as petrol-based

cleaning fl uid, ethyl alcohol or commercially

available stain remover.

E = Do not iron! Crumble as much as possible

and carefully lift off. Caution: Risk of surface

damage in velour.

F = Consult a specialist.

G = Soak a white cloth in citric acid (1 level

tablespoon to 100 ml cold water) and apply.

Absorb the stain from the edge to the middle.

34


Stain Velour Flat woven fabric Microfi bre

Beer C C C

Butter D D D

Blood (old) G G G

Blood A A A

Egg white/yoke A A A

Vomit B B B

Paint (emulsion) D D D

Paint (oil) D D D

Fat D D D

Felt tipped pen D D D

Drinks/fruit juice C C C

Cocoa/Milk B B B

Coffee with milk B B B

Chewing gum F F F

Coal D D D

Excrement/urine A A A

Ball point pen B B B

Lipstick B B B

Nail varnish D D D

Perfume B B B

Rust G G G

Soot B B B

Shoe polish B B B

Salad cream B B B

Meals B B B

Alcohol C C C

Tea C C C

Ink B B B

Wax E E E

Wine B/C B/C B/C

Flocked fabric

Never use solvents because they can destroy the

cover! Never scratch off stuck or hardened areas

with your fi ngernail or rub them with a brush,

whether they are wet or dry, because this could

damage the pile. All stains should be removed

with distilled water and soap using light pressure

and circular movements. In the case of particularly

stubborn stains, please contact the furniture store

where you bought your suite.

35

W.SCHILLIG Polstermöbelwerke GmbH & Co. KGAm Weinberg 20 - 22 | 96237 Ebersdorf-Frohnlach | Germany

Tel: +49 (0) 9562 370 | Fax: +49 (0) 9562 37 [email protected] | www.schillig.com

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