Payment protection insurance is meant to pay loan or credit repayments.

It involves ensuring that there was no mis-selling done during or after a credit agreement was sanctioned or paid off.

If any such act is found to be done by the lenders they would have to pay the compensation to the customers on terms of waivers or refund.

We would find out if your loan has a valid claim and in that case would also explained to you the procedure of how you could successfully re-claim that money back.

Claims management service consist of advice or services in respect of claims for compensation, restitution, repayment or any other remedy of loss or damage.

FINANICIAL SERVICE AUTHORITY(FSA) The financial service authority(FSA) is

an independent non-government body industry in the UK.

We are a company limited by guarantee and financed service industry.

VEHICLE LOAN

PERSONAL LOAN

MORTAGAGE LOAN

CREDIT CARD

Was it given to you as a mandatory or were you given an option?

Were you given an option to choose any other insurance company for payment protection insurance?

Did you sign any medical questionnaire? Were you full time employed while taking the payment

protection insurance? Are you still making the payment on your loan? Are you making two different payments for each other or in

single payment?

Was the limit of your credit car ever increased? Were you intimate about the increase? Have you signed any agreement at the time of credit limit

increase?

Put the customer on hold. Call to litigation officer. Give the reference number an customer

name to litigation officer. Ask office if information is displayed on

the screen. Put officer on hold and come back to

customer. Thank you for being on the hold Mr.

……..will assist you. Go back to litigation officer and transfer.

I’m Not Interested…….. I’m too busy……… How did you get my number……. What compensation are you talking about…… I don’t talk with cold callers………. Why should I talk to your colleague/superior… Can I make more than one claim………. Can I claim compensation even if my loan has been paid

off…. How long will my claim take…… What do I do if I am unhappy with the service I’m

receiving…… What are your terms and conditions…

I’m not interested:- I appreciate that Mr.… am simply trying to find out

if you are applied for your PPI refunds yet…. I’m too busy:- I’m glad to said that Mr.….it takes only few

seconds to find out whether you are entitled to claim or not.

(OR)Well, with out keeping you much longer Mr.….. Am

trying to find out if you are like one of the millions of customers in the UK that is now applying for their refunds on there PPI.Have you started the process yet?

How did you get my phone number:-Great question Mr.….. We generate our

information from the electoral roll and lead generation businesses. I’m trying to find out if you have applied for your PPI refunds.

What compensation are you talking about:-The call is in regards to the mis-selling of

financial agreements. So we are calling you to make aware of this and make sure you haven’t been mis-sold.

I don’t talk to cold callers:-Fantastic Mr.……… its not a cold call. I'm

actually calling you from a legal firm called PPI claims managements.

(OR)Then we should be OK Mr.…..I’m calling you

from PPI claims managements. We are a claim service assessor, not a cold calling center.

Why should I talk to your colleague/ superior:-

My superior will be able to give you a lot more information than myself as he is qualified to do this.

Can I make more than one claim:-Yes, you can make a claim for each policy.

Most people make several claims as they have had several loans and credit cards in the last few years that included PPI cover.

Can I claim compensation even if my loan has been paid off:-

Yes. If the PPI has been mis-sold then you can still make a claim.

How long will my claim take:-This all depends on the complexity of your

claim.

What do I do if I am unhappy with the service I am receiving:-

At PPI claims management company limited, we aim to treat complaints seriously and resolve them efficiently and fairly.

What are your terms & conditions:-The company will assess your claim and where

it is considered reasonable to do so, having regard to the merits and the value of your claim, will pursue the claim on your behalf; and/or carry out an assessment of the agreement in order to determine if it is enforceable.

CALL OPENINGGood morning/afternoon/eveningMay I speak with Mr.………./am I speaking to Mr.………..This is ………… calling on behalf of PPI claims management

serviceI hope this is right time to catch you… Before that I’ like to ask a few questions to see if PPI was

mis-sold to you. Do you have any credit agreements such as

PERSONAL,VEHICLE,MORTAGAGE & CREDIT AGREEMENT? Do you have any PPI added to your loan?

PRE-CLOSINGThank you for your valuable information, do have any

questions for me?CALL CLOSING

Thank you for your time & patience. Have a wonderful day.