yourtown Position Description yourtown - Human Resources - All Sites

Job Title:

Position ID:

Location:

Division/Programme:

Immediate Manager:

Direct Reports:

Bipers Class, Grade:

Motor Vehicle Provided:

Limit o f Authority:

Uniform:

Practice Supervision:

Compliance Requirements:

Background

SENIOR PLACEMENT CONSULTANT

NEW

NORTH -WEST ADELAIDE CLUSTER

- Kilkenny

- Enfield

- Salisbury

CLIENT SERVICES

OaQ

your town

BUSINESS MANAGER - NORTH WEST ADELAIDE CLUSTER

NIL

CLASS 51, GRADE 7

N/A, POOL VEHICLE AVAILABLE FOR WORK RELATED PURPOSES IF REQUIRED

REQUIRED

MONTHLY

WORKING WITH CHILDREN'S CLEARANCE - DCSI. SA

yourtown is a charity with services young people can access to find jobs. learn skills, become great parents and live safer, happier lives. Our client services are supported by our Corporate and Fundraising teams.

Our mission is To enable young people, especially those who are marginalised and without voice, to improve their quality o f life.

yourtown is a national child safe organisation employing a diverse workforce across Australia. All employees are to ensure their performance and behaviour does not detract from the principles of yourtown's mission and values, and those contained in the National Framework for Child-Safe Organisations.

Purpose o f the Position:

The Senior Placement Consultant will work across various facets of providing individually tailored employment related services to young people, aimed at assisting them to achieve ongoing employment outcomes consistent with their individual needs and abilities. Under the direction of the Business Manager, the Senior Placement Consultant will allocate work to the team, act as the escalation point in the Business Manager's absence, and provide advice to team members where required.

Responsibilities/Duties:

May include, but are not limited to: Page I o f 5

• Deliver quality services that enhance the lives of young people by focusing on their strengths and inherent abilities:

o Deliver services which are individually focused in recognition that every young person is unique.

o Deliver services that are outcome focused, professional and aligned with child safety requirements.

o Create opportunities for changes in lives of young people through enhanced employment and education outcomes.

. Provide support to the Business Manager as a senior point of contact for the site:

o Responsible for resolving escalations and making decisions as appropriate, under the advisement of the Business Manager when not on site.

o Provision of advice to less experienced team members as needed, particularly with regards to complex cases.

• Provide reports regarding team performance when requested.

• Involvement in the orientation and training of new employment staff and provision of ongoing advice and mentoring.

• Establish and maintain professional and productive relationships with, and across the Employment Services team

• Liaise with the Max Business Manager and team as required.

The Senior Placement Consultant will undertake work in the following areas, as directed by the Business Manager:

• Conduct interviews and assessments for young people;

o Achieve the minimum performance targets set including number of referrals into job focused group activities and job placement outcomes.

o Conduct group interviews and registrations.

o Conduct individual occupational assessments and refer to job focused group activities and/or the Employment Youth Worker.

o Register clients and create a Jobs Plan with clients and enter details into ESS.

a Match clients against current available job vacancies using Max Connect.

o Refer young people to appropriate services such as Psychologist, Youth Worker etc, using Max Online Referral System.

• Job Focused Group Activity Work;

o Facilitate and run job focused group activities and workshops for young people with the aim of building work readiness to secure ongoing employment.

o Activities could include job searching, resume writing, interview skills, employability skills and so on for all client streams.

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o Achieve the minimum performance targets set including number of job placement outcomes.

. Work for the Dole Administration

o Match clients to Work for the Dole Activities for those who have reached the Work for the Dole phase.

o Monitor and record attendance and hours completed for clients participating in Work for the Dole.

o Undertake activity management with the Employment Services system.

o In conjunction with the Business Manager, undertake basic risk assessments of Work for the Dole activities prior to program commencing.

o Achieve minimum performance targets based on % of clients engaging in Work for the Dole activities.

. Post Placement Support;

o Gather the appropriate evidence for clients in employment in order for yourtown to make a claim.

o Maintain regular contact and communication with Job Seekers and Recruitment Consultants to ensure that any concerns or problems are resolved efficiently and effectively.

o Achieve minimum performance targets based on 4, 12, and 26 week outcomes.

Employment Case Work;

• Provide individually tailored interventions to a caseload of job seeker clients towards achieving sustainable employment.

• Prepare a detailed Jobs Plan for the client to develop intervention strategies to overcome identified barriers to employment.

• Identify urgent challenges to be overcome, crisis interventions required and refer to the Youth Worker or other services as required.

• Maintain client contact, client records and ensure compliance to relevant systems and contract guidelines.

• Achieve minimum performance targets based on the number of Job Seekers that have moved into Work Ready activities, and placed into employment.

. Work within organisational frameworks;

o Understand a diverse range of challenges affecting disadvantaged young people in securing sustainable employment.

o Understand and meet quality and compliance requirements as per contractual obligations.

a Understand and adhere to Federal and State legislative requirements.

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o Establish and maintain professional and productive relationships with, and across the Employment Services Team.

o Achieve individual FP's and team goals to meet outcome targets set for the workplace and deliver contract/ program requirements.

• Participate in and meet the requirements for Practice Supervision and Core Skills Training

• Participate in other duties as maybe required in order to achieve efficient and effective yourtown services

• Demonstrate an understanding of and meet the requirements of the position and all performance expectations

• Participate in and meet the expectations as agreed pursuant to the Organisational Performance System processes

• From time to time you may be required to assist in other locations. You may also be required to travel intrastate, or interstate, as required.

Selection Criteria:

Essential Knowledge, Skills, Abilities:

I. Tertiary qualifications in a relevant field with a minimum four years experience; or a minimum of five years experience, in Employment Services operating at a senior level.

2. Demonstrated communication skills with the ability to resolve escalations and liaise with external stakeholders (MAX).

3. Demonstrated understanding of the local labour market as well as the challenges to employment faced by disadvantaged young people.

4. Ability to successfully provide a variety Employment Service functions, including group facilitation/workshop skills, to disadvantaged young people to transition them into sustainable employment.

5. Demonstrate an understanding of, and commitment to, the opportunities for change in the lives young people available through enhanced employment, education and training outcomes.

6. Well developed interpersonal skills and the ability to build rapport with and motivate young people.

7. Strong time management skills, organisational skills and the ability to manage multiple tasks with competing priorities.

8. Ability to coach and mentor less experienced staff members.

9. Computer literate, sound administrative skills, and demonstrates attention to detail with a commitment to accuracy and quality.

Requirements

The successful applicant must at all times:

• Comply with the relevant state or territory requirements for working with children

Possess an unrestricted current Driver's Licence Page 4 of

Demonstrate professional conduct, behaviour and communication that is in line with yourtown's Values and Behaviours.

Head of Clients Services' Name

Employee's Name

Head of Clients Services' Signature Date

Employee's Signature Date

(In signing and reading this position description. I understand and acknowledge its contents)

Date Position Description last reviewed: June 2016

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