zen & the art of flowcharts - hawai'i library...

Zen & the Art of Flowcharts Mariko Kershaw

Technical Services Librarian Windward Community College Library

Overview 1. Intro to flowcharts &

process mapping

2. 3 WCC examples

3. Group activity

“Costa Rican Zen Garden” by Scott Robinson is licensed under CC BY 2.0

https://www.flickr.com/photos/clearlyambiguous/137244994/in/photolist-d8qa1-81pXNM-2eFBP-9F27CF-9EMEmX-eiNkYR-6afqxC-8ERig-s2DTC-4swDCt-9EMDYB-dvuA7V-6p4QZs-4A5uKR-M8Pb3-jEgYUf-5DDWHc-gHD7Zr-nXeDEP-weSgU-9xXQNQ-9n1H5S-jfJsWi-6abbPz-2f6ZJ-hP1MxN-q67bz-4T3VcZ-2cpvo-2ezBx-f4fmCD-9q9xeS-2ezBw-7zSYy4-nAh4iX-s2DZ3-3Z3aS4-8PXGoh-oFPAn5-5gC7GZ-qEDrbD-9F532m-rm1JK-EVpdU-pYtAM-4VaUVT-uXmQgN-PGd32-eyu4RF-9EMDEBhttps://www.flickr.com/photos/clearlyambiguous/http://creativecommons.org/licenses/by/2.0/http://creativecommons.org/licenses/by/2.0/

A little background info...

Why Flowcharts?

“Zen” by Louise Leclerc is licensed under CC BY-NC-ND 2.0

https://www.flickr.com/photos/melolou/517629486/in/album-72157603195631321/https://www.flickr.com/photos/melolou/https://creativecommons.org/licenses/by-nc-nd/2.0/https://creativecommons.org/licenses/by-nc-nd/2.0/https://creativecommons.org/licenses/by-nc-nd/2.0/https://creativecommons.org/licenses/by-nc-nd/2.0/https://creativecommons.org/licenses/by-nc-nd/2.0/https://creativecommons.org/licenses/by-nc-nd/2.0/https://www.flickr.com/photos/melolou/https://www.flickr.com/photos/melolou/

Part 1 Definition & Benefits of

Process Mapping & Flowcharts

“Zen Garden” by Neil Lee is licensed under CC BY-NC-ND 2.0

https://www.flickr.com/photos/neilio/20403964/in/photolist-2Nzou-qopUWw-6DvhKE-7L4zL9-2532dz-ocyhs4-7wKYC9-2fcwh-56WZhq-asJxZ-pkvhVy-ifwNif-6fx5De-mdqDH9-qSw5CA-kJ9Dsj-6gXM1H-6hwnML-brnvgt-9wMLUc-M8Pb3-gHD7Zr-q674Y-q677R-nXeDEP-weSgU-EzU58-9xXQNQ-4ec5Eu-b1tNV-6qEkY9-8bWDs-6abbPz-7gejv-2f6ZJ-q67bz-4T3VcZ-2eFBP-2cpvo-9F27CF-2ezBx-9EMEmX-f4fmCD-eiNkYR-6afqxC-8ERig-9q9xeS-2ezBw-7zSYy4-4swDCthttps://www.flickr.com/photos/neilio/https://creativecommons.org/licenses/by-nc-nd/2.0/https://creativecommons.org/licenses/by-nc-nd/2.0/https://creativecommons.org/licenses/by-nc-nd/2.0/https://creativecommons.org/licenses/by-nc-nd/2.0/https://creativecommons.org/licenses/by-nc-nd/2.0/https://creativecommons.org/licenses/by-nc-nd/2.0/

Definitions Process mapping

verb

A technique...

Flowchart

noun

A diagram... “Zen Garden” by RC Designer is licensed under CC BY 2.0

https://www.flickr.com/photos/rcdesigner/4047713072/in/photolist-7aFA5q-9F532m-rm1JK-EVpdU-pYtAM-v8RNjw-fn8ZfE-bpNw1L-4VaUVT-uXmQgN-PGd32-eyu4RF-uXaXkq-9EMDEB-4Uh622-9EWrcA-2dBbNi-yRZULc-73tfs1-5qERk-dzG4fZ-7NeHAr-7Zz4pe-qVRTo-C11Ef-4UpY1y-3h6tC-wUHby-aKhJYz-5CKVcG-f3NFei-a3v3xz-s2E5c-bDFRa-uXcbPe-9ETv5T-oTydLD-4RP9Qt-8ghYUK-mfKgt-fCWV3H-oSsYkh-q2hP-kQCifn-3fKNnA-6DZ5FN-Dgymf-x38Ym8-4LnNd4-4xTzG6https://www.flickr.com/photos/rcdesigner/https://creativecommons.org/licenses/by/2.0/https://creativecommons.org/licenses/by/2.0/

Benefits

Process Mapping

Shared understanding

Clarifies responsibility

Educates newer staff

Flowcharts

Conveys info visually

Documents procedures

Evaluation tool

Part 2 Process Mapping at

Windward Community College Library

“Zen Garden” by Blake Williams is licensed under CC BY-NC-ND 2.0

https://www.flickr.com/photos/silverbromide/50079365/in/photolist-5qERk-dzG4fZ-7NeHAr-7Zz4pe-qVRTo-C11Ef-4UpY1y-3h6tC-wUHby-aKhJYz-5CKVcG-f3NFei-a3v3xz-s2E5c-bDFRa-uXcbPe-9ETv5T-oTydLD-4RP9Qt-8ghYUK-mfKgt-fCWV3H-oSsYkh-q2hP-kQCifn-3fKNnA-6DZ5FN-Dgymf-x38Ym8-4LnNd4-4xTzG6-oMy3p-vXC8X-73phdM-mj9CNQ-6AEgng-wGbopx-fCwhDj-nQGwcB-4xAhU4-8FYbUC-9YGsFo-fwMjJJ-6rX26N-gbH1Fn-5A27G9-6xfxpY-gbm1QS-6nR9R6-vgiKwdhttps://www.flickr.com/photos/silverbromide/https://creativecommons.org/licenses/by-nc-nd/2.0/https://creativecommons.org/licenses/by-nc-nd/2.0/https://creativecommons.org/licenses/by-nc-nd/2.0/https://creativecommons.org/licenses/by-nc-nd/2.0/https://creativecommons.org/licenses/by-nc-nd/2.0/https://creativecommons.org/licenses/by-nc-nd/2.0/

WCC Example 1 - Item Processing

WCC Library Example 2

Acquisitions

WCC Ex. 3 ISLs Process Mapping

WCC Library Intra-System Loan

Flowcharts

Part 3 Group Activity

1. Process mapping 101

2. Demonstration

3. Group activity

Basic Flowchart Shapes

Process

Decision Terminator

Direction

Basic Flowchart

Start End

Process A

Decision

Process B

Writing Processes

Roll

Action

Subject

Director

Calls

Vendor

Group Activity Demonstration Step 1 - Two minutes

Brainstorm & write steps on stickies

Step 2 - Four minutes

Compare stickies & consolidate similar steps

Step 3 - Five minutes

Put the stickies in order

Step 4 - Four minutes

Draw shapes

Checking out a book Watch out for scope creep!

Step 1 Checking out a book

2 Minutes

Individually brainstorm the steps, writing each step on a separate sticky note


4 Minutes

Share steps with group members, spreading stickies across the table;

Find common steps and group them together; consolidate stickies


5 Minutes

Select the first and last steps, stick them on the paper;

Stick the rest of the steps, in order, on the paper


4 Minutes

Draw shapes around each step;

Connect steps with arrows

Terminator Action

Decision Direction


5 Minutes

Look at one other group’s flowchart;

How is it similar to your’s? How is it different?

Group Debrief What went well? What did not go so well?

What did you learn? What did you wish you learned?

How did the other group’s flowchart compare to your’s? Were you surprised by what you saw?

How might you use this in your work? What challenges might you face? What benefits do you see?

Recap 1. Intro to flowcharts &

process mapping

2. 3 WCC examples

3. Group activity

“Costa Rican Zen Garden” by Scott Robinson is licensed under CC BY 2.0

https://www.flickr.com/photos/clearlyambiguous/137244994/in/photolist-d8qa1-81pXNM-2eFBP-9F27CF-9EMEmX-eiNkYR-6afqxC-8ERig-s2DTC-4swDCt-9EMDYB-dvuA7V-6p4QZs-4A5uKR-M8Pb3-jEgYUf-5DDWHc-gHD7Zr-nXeDEP-weSgU-9xXQNQ-9n1H5S-jfJsWi-6abbPz-2f6ZJ-hP1MxN-q67bz-4T3VcZ-2cpvo-2ezBx-f4fmCD-9q9xeS-2ezBw-7zSYy4-nAh4iX-s2DZ3-3Z3aS4-8PXGoh-oFPAn5-5gC7GZ-qEDrbD-9F532m-rm1JK-EVpdU-pYtAM-4VaUVT-uXmQgN-PGd32-eyu4RF-9EMDEBhttps://www.flickr.com/photos/clearlyambiguous/http://creativecommons.org/licenses/by/2.0/http://creativecommons.org/licenses/by/2.0/

Questions?

“Zen” by Carlos Donderis is licensed under CC BY-NC-ND 2.0

https://www.flickr.com/photos/cadsonline/4321530819/in/photolist-7zSYy4-4swDCt-nAh4iX-s2DZ3-3Z3aS4-8PXGoh-oFPAn5-dvuA7V-6p4QZs-4A5uKR-jEgYUf-5DDWHc-8bWD4-kLoJy-9n1H5S-jfJsWi-hP1MxN-d8qa1-81pXNM-s2DTC-9EMDYB-u954sK-oBYJZ7-vBmWJq-3fkvg6-5gC7GZ-qEDrbD-ueWrU-bpNw63-tjHuY-7aFA5q-9F532m-rm1JK-EVpdU-pYtAM-v8RNjw-fn8ZfE-bpNw1L-4VaUVT-uXmQgN-PGd32-eyu4RF-uXaXkq-9EMDEB-4Uh622-9EWrcA-2dBbNi-yRZULc-73tfs1-5qERkhttps://www.flickr.com/photos/cadsonline/https://creativecommons.org/licenses/by-nc-nd/2.0/https://creativecommons.org/licenses/by-nc-nd/2.0/https://creativecommons.org/licenses/by-nc-nd/2.0/https://creativecommons.org/licenses/by-nc-nd/2.0/https://creativecommons.org/licenses/by-nc-nd/2.0/https://creativecommons.org/licenses/by-nc-nd/2.0/

Thank You

Please return the assessment sheet

“Zen of Pea Gravel” by Steve Johnson is licensed under CC BY 2.0
https://www.flickr.com/photos/artbystevejohnson/4767558051/in/photolist-8ghYUK-mfKgt-fCWV3H-oSsYkh-q2hP-kQCifn-3fKNnA-6DZ5FN-Dgymf-x38Ym8-4LnNd4-4xTzG6-oMy3p-vXC8X-73phdM-mj9CNQ-6AEgng-wGbopx-fCwhDj-nQGwcB-4xAhU4-8FYbUC-9YGsFo-fwMjJJ-6rX26N-gbH1Fn-5A27G9-6xfxpY-gbm1QS-6nR9R6-vgiKwd-59f68S-bcSZQ6-jZ9Srd-ftcTrY-77o5ff-rME1n-fACbfD-AD3n-hfV3HH-8F29SW-rGiU9-73th2N-fy8aDK-g8qy8G-G7U2e-KRmm8-73tgRu-8e2kYe-6DGmMihttps://www.flickr.com/photos/artbystevejohnson/https://creativecommons.org/licenses/by/2.0/https://creativecommons.org/licenses/by/2.0/